Date Received: 2023-09-18
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: Someone who obtained my card number used it to book a flight on XXXX XXXX. Below is the timeline of the actions that I have taken. I have reported this to Goldman Sachs ( Apple Card ) three times, and today they reversed it again and put the charges back on my card. I will dispute it again with them today. Goldman Sachs ( Apple Card ) refuses to recognize this as a fraudulent charge. Attached to this form is the only documentation that they sent me attempting to document that it was a valid charge. XX/XX/XXXX @ XXXX the charge hit my card XX/XX/XXXX @ XXXX - first reported the fraudulent charge XX/XX/XXXX - Provisional dispute of {$580.00} was applied XX/XX/XXXX - Provisional dispute was reversed - I challenged it again XX/XX/XXXX - Provisional dispute was applied again XX/XX/XXXX - Provisional dispute was reversed for the 2nd time - challenged again XX/XX/XXXX - Provisional dispute was applied again XX/XX/XXXX - on a call with Goldman Sachs fraud department : - Agent name : XXXX - Supervisor with Apple Card ( said she was the only XXXX supervisor ) - XXXX will work with her management to make sure that this is resolved. XX/XX/XXXX - Provisional dispute was reversed for the 3rd time - challenged again XX/XX/XXXX - Provisional dispute was to be applied again. - Spoke with XXXX, XXXX XXXX Fraud Prevention
Company Response:
State: PA
Zip: 180XX
Submitted Via: Web
Date Sent: 2023-09-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-18
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I am writing to express my extreme dissatisfaction with the service I have received regarding my XXXX savings account. My account has been locked for two weeks now, and despite multiple calls to customer service, the issue remains unresolved. XXXX of Events : XX/XX/XXXX : I called customer service and was informed that my account was locked due to identity verification issues. I was told that an affidavit of identity would be mailed to me within 7-10 days. XX/XX/XXXX : I called again to follow up and received the same response as before, with no new updates or solutions offered. XX/XX/XXXX : Despite waiting for the promised affidavit, I have yet to receive it. Another call to customer service yielded the same response as my previous interactions. I have approximately {$15000.00} in my account, and the fact that I am being withheld access to my own money is unacceptable and highly concerning. This situation not only disrupts my financial planning but also erodes my trust in XXXX as a reliable financial institution. I demand immediate action to resolve this issue. Please expedite the process of sending the affidavit of identity and unlocking my account. Failure to do so will force me to consider alternative actions, including filing a formal complaint with regulatory bodies and seeking legal advice.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-09-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-17
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: Dear Sir/Madam, I am writing to file a formal complaint against Apple Card regarding an incident that occurred on XX/XX/2023, which has left me deeply concerned and dissatisfied with the services provided by the company. On the aforementioned date, I received a notification from Apple Card stating that my card had been " restricted. '' The notification did not provide any specific details or reasons for this restriction, leaving me bewildered and worried about the status of my card. The only potential reason I can fathom for the restriction is a transaction I made on Friday morning ( XXXX monthly installment for {$880.00} ), which may have been deemed unusual by the company 's systems. However, I promptly verified this transaction through the Apple Card app, confirming that it was indeed me making the charge. I expected this action to resolve any issues related to the transaction and assumed that my card would function normally thereafter. Subsequently, I received a phone call from Apple Card, which I missed due to a prior commitment at work. I have since been diligently attempting to contact the company to gain clarification regarding the card restriction and to resolve this matter. Unfortunately, my attempts to reach out to Apple Card have been met with limited success. The only response I have received is that my card is currently under review, with no indication of a specific timeframe for resolution or further communication. This situation has left me feeling not only frustrated but also concerned about my financial security and the protection of my personal information. The lack of transparency and information provided by Apple Card regarding the reasons for the card restriction is deeply troubling. It leaves customers like me in the dark and without proper knowledge of why our cards have been restricted, thereby hindering our ability to address and rectify the situation. I firmly believe that this situation is not only unfair but also unacceptable. As a loyal customer, I deserve to have my concerns addressed promptly and to be informed about the status and reasons for any actions taken on my account. I kindly request that the Consumer Financial Protection Bureau investigates this matter thoroughly and ensures that Apple Card takes appropriate measures to rectify this issue promptly. I appreciate your attention to this matter and look forward to a swift resolution. Please do not hesitate to contact me if you require any further information or clarification regarding this complaint. Thank you for your assistance in addressing this issue.
Company Response:
State: NY
Zip: 10025
Submitted Via: Web
Date Sent: 2023-09-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-17
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: Upon reviewing my credit report I came across a Apple Account charge I didn't open or authorize. Account XXXX Account Name : Apple Card/ GS bank.
Company Response:
State: PA
Zip: 19026
Submitted Via: Web
Date Sent: 2023-09-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-16
Issue: Overdraft, savings, or rewards features
Subissue:
Consumer Complaint: XX/XX/23 - XXXX XXXX transaction totaling {$28.00} of rewards credit not deposited XX/XX/23 - over an hour on hold and Apple and XXXX XXXX states its the other entitys fault/issue!
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-10-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-15
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/2023 a fraudulent charge of {$1100.00} was posted to my Goldman Sacks ( GS ) Apple Card. I immediately received notice of this charge and contacted GS with my dispute. On XX/XX/2023 I received a letter stating their investigation was completed saying their investigation was completed saying they reviewed available information which confirmsI authorized the charge, That same day I contacted GS and continued my dispute asking for information. Nothing was provided. Today, XX/XX/2023 I once again contacted GS and was told the charge is still being investigated. I asked the GS agent to escalate my dispute and was told they would not.
Company Response:
State: FL
Zip: 32904
Submitted Via: Web
Date Sent: 2023-10-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-16
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: CFPB, _VOID WHERE PROHIBITED BY LAW_ In Response to Apple Card XXXX Goldman Sachs Bank. , Subsidiary of Goldman Sachs Group Inc. , Loan originator regarding original CFPB complaint ID # XXXX First, I would like to advise that Ive received no documents from Apple Card Goldman Sachs Bank. , Subsidiary of Goldman Sachs Group Inc., and for proof please provide a certificate of making or a mail carrier tracking # to prove these documents were indeed sent and received by me with a signature. If no certificate of mailing is available, it is to be, notably assumed, that it is because the company is fabricating in order to save face. Second, To provide a clear understanding of the violations, I would like to present the following definitions and references : 1. Fixed-Income Securities : As per the Uniform Commercial Code ( UCC ), fixed-income securities are financial instruments that represent a loan made by an investor to a borrower. These securities include corporate bonds and payment coupons, wherein the bondholder is entitled to periodic interest payments and eventual repayment of the principal amount upon maturity. 2. Uniform Commercial Code ( UCC ) : The UCC, adopted by all 50 states in the United States, provides a standardized framework for commercial transactions, including the issuance and trade of fixed-income securities. It promotes fairness, consistency, and consumer protection in such transactions. 3. United States Codes ( U.S.C. ) : The U.S.C. is a compilation of federal laws enacted by the United States Congress. Pertinent sections within Title 15 of the U.S.C. outline regulations and protections related to consumer finance and securities. 4. Code of Federal Regulations ( CFR ) : The CFR is a codification of rules and regulations issued by federal agencies. Title 12 of the CFR, specifically, provides guidelines for consumer protection in relation to banking and finance. Based on my research and analysis, it has become evident that the aforementioned company has violated consumer rights in the following ways : 1. Profiting off Fixed-Income Securities : The company in question appears to be exploiting fixed-income securities for its own financial gain, potentially to the detriment of bondholders. This exploitation may involve unfair practices, such as exorbitant fees, deceptive marketing, or undisclosed risks associated with the securities. 2. Stripping Consumers of Equitable Interests : By engaging in unfair practices, the company is effectively denying consumers their rightful equitable interests as holders of corporate bonds and payment coupons. This denial undermines the principles of fairness and transparency that should govern such financial transactions. 3. Denying Convertibility of Coupon Bonds : Coupon bonds typically grant bondholders the option to convert their bonds into shares of stock at a predetermined ratio. However, it appears that the company is denying this convertibility feature to its consumers, thereby limiting their ability to exercise their rights and potentially depriving them of potential benefits. Per Apple Cards Response to the original complaint : The Bank received a document on XX/XX/2023, including a treasury security note. The Bank does not accept this as a payment method for Apple Card. CFPB Please keep in mind, Apple Card speaking on behalf of Goldman Sachs Bank, subsidiary of Goldman Sachs Group Inc., is admitting that a form of payment ( a treasury security note ) was indeed sent, received and not accepted as valid, but are also omitting the fact that the form of payment was destroyed and not returned as per the phone conversation I had with the Corporate Secretary of The Chief Financial Officer of Goldman Sachs Bank, subsidiary of Goldman Sachs Group Inc., from the office of XXXX XXXX XXXX XXXX. My rights to remedy are being denied even though Uniform Commercial Code 3-603 tender of payment states : b ) If tender of payment of an obligation to pay an instrument is made to a person entitled to enforce the instrument and the tender is refused, there is discharge, to the extent of the amount of the tender, of the obligation of an indorser or accommodation party having a right of recourse with respect to the obligation to which the tender relates. Code of the District of Columbia 28:3604. Discharge by cancellation or renunciation states : ( a ) A person entitled to enforce an instrument, with or without consideration, may discharge the obligation of a party to pay the instrument ( i ) by an intentional voluntary act, such as surrender of the instrument to the party, destruction, mutilation, or cancellation of the instrument, cancellation or striking out of the partys signature, or the addition of words to the instrument indicating discharge, or ( ii ) by agreeing not to sue or otherwise renouncing rights against the party by a signed record. 15 U.S. Code 1666d - Treatment of credit balances states : Whenever a credit balance in excess of {$1.00} is created in connection with a consumer credit transaction through ( 1 ) transmittal of funds to a creditor in excess of the total balance due on an account, ( 2 ) rebates of unearned finance charges or insurance premiums, or ( 3 ) amounts otherwise owed to or held for the benefit of an obligor, the creditor shall ( A ) credit the amount of the credit balance to the consumers account ; ( B ) refund any part of the amount of the remaining credit balance, upon request of the consumer ; and ( C ) make a good faith effort to refund to the consumer by cash, check, or money order any part of the amount of the credit balance remaining in the account for more than six months, except that no further action is required in any case in which the consumers current location is not known by the creditor and can not be traced through the consumers last known address or telephone number. I have read the Service Agreement for Apple Goldman Sachs Card, and would also like to note that full disclosure was not presented during the initial transaction, nor was the agreement endorsed, to be considered a legally binding contract agreement. Please note that a Terms of Use Agreement is not a contract and that I technically have no financial obligations to Apple Inc or Apple Card as a financial entity. But it is all semantics, a play on words, double speak, for the purpose of defrauding well-meaning consumers. With that said ; yet after further review, states no where that Federal Reserve Notes are the only form of acceptable currency. If the instructions sent along with the security were read in its entirety and understood, then the following communications should have been to direct my treasury bond to the appropriate parties for remittance OR return the treasury bond in-tact to the return address and I would then proceed with sending it to the appropriate Trustee address listed on the SEC filings XXXX It has come to my understanding that Apple has turned over all its lending responsibilities to Goldman Sachs Bank but it was not clear that The Goldman Sachs Bank, subsidiary of Goldman Sachs Group Inc., was not the Trustee of Apple Inc. Once that was understood, I was expecting the security to be returned but without request for clarity on what was sent, it was already stated to have been destroyed per the Corporate Secretary of the Chief Financial Officer of Goldman Sachs Bank XXXX subsidiary of Goldman Sachs Group Inc. XXXX XXXX XXXX XXXX XXXX Please help me understand why an instrument would be sent to the Corporate Office of Goldman Sachs Group Inc. without good faith and intention to fulfill my duties as the Holder in due course of this payment coupon? Also, Please note that if my account is closed, charged off, not placed in a Do Not Collect status, then that IS an adverse action and violates 12 CFR 1026.13 - Billing error resolution ( d ) Rules pending resolution. Until a billing error is resolved under paragraph ( e ) or ( f ) of this section, the following rules apply : ( 1 ) Consumer 's right to withhold disputed amount ; collection action prohibited. The consumer need not pay ( and the creditor may not try to collect ) any portion of any required payment that the consumer believes is related to the disputed amount ( including related finance or other charges ). If the cardholder has enrolled in an automatic payment plan offered by the card issuer and has agreed to pay the credit card indebtedness by periodic deductions from the cardholder 's deposit account, the card issuer shall not deduct any part of the disputed amount or related finance or other charges if a billing error notice is received any time up to 3 business days before the scheduled payment date. ( 2 ) Adverse credit reports prohibited. The creditor or its agent shall not ( directly or indirectly ) make or threaten to make an adverse report to any person about the consumer 's credit standing, or report that an amount or account is delinquent, because the consumer failed to pay the disputed amount or related finance or other charges. ( 3 ) Acceleration of debt and restriction of account prohibited. A creditor shall not accelerate any part of the consumer 's indebtedness or restrict or close a consumer 's account solely because the consumer has exercised in good faith rights provided by this section. A creditor may be subject to the forfeiture penalty under 15 U.S.C. 1666 ( e ) for failure to comply with any of the requirements of this section. I kindly request that the Consumer Financial Protection Bureau REOPEN this case and forward documents of this to the following Government Agencies, SEC, FTC, FDIC, and launch an investigation against Apple Card, Goldman Sachs Bank., Subsidiary of Goldman Sachs Group Inc. , into these violations, ensuring the protection of consumer rights within the fixed-income securities market. It is crucial that appropriate actions are taken to rectify these violations, hold the company accountable, and safeguard the interests of bondholders and consumers at large. Without Prejudice XXXX XXXX XXXXXXXX
Company Response:
State: GA
Zip: 30080
Submitted Via: Web
Date Sent: 2023-09-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-15
Issue: Problem with a company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: The existence of a derogatory rating on my account is causing me significant concern. I am deeply worried about its potential impact on my credit. It has already resulted in the denial of a recent loan application and an increase in the interest rates on my existing credit accounts. I want to emphasize the severe financial and emotional distress that this negative rating has caused me and will continue to cause until it is resolved.
Company Response:
State: NV
Zip: 89145
Submitted Via: Web
Date Sent: 2023-09-15
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-14
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I called Goldman Sachs yesterday about my Apple Card. Even though my default payment is set up for my XXXX XXXX XXXX card, they still charged the Apple Card for subscriptions without my knowledge or consent. I had deleted the card from my wallet and was completely unaware of any charges. I was never notified in writing or sent a statement. I never received a voicemail, text message, or email. I then discovered they reported me 30 days late over {$14.00}. I am XXXX XXXX XXXX, and have never once had a late charge. They destroyed my credit. I was told they would request amnesty, but there was no guarantee.
Company Response:
State: AL
Zip: 35640
Submitted Via: Web
Date Sent: 2023-09-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-14
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: My parent burned down on XXXX last year Apple spoke about hardship program but none was applied even tho my reason to call was to ask help. The bank changed the address too many time to vague address. Was advised to pay off my account and re apply rather to re open the account since my Apple XXXX was compromised. Today I was adviced to re apply twice. Already explained the bank the need to rectify my info or verify it, rather they said apply again 30 days from now when they know there need to verify my info since my credit is locked.
Company Response:
State: CT
Zip: 066XX
Submitted Via: Web
Date Sent: 2023-09-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A