Date Received: 2022-09-13
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: This Marcus Goldman Sachs bank ripped me off for a {$100.00} advertised bonus to open and deposit money with them. I have all the copies of the website screenshots. I followed all the requirements. They refused to pay. I read their deposit agreement which states on page 21-22. I have the right to arbitration to dispute it which they agree to pay for. It can be read at this link : https : //www.marcus.com/content/dam/marcus/us/en/pdfs/Marcus_Deposit_Account_Agreement.pdf I demanded it in a written letter on XX/XX/2022. I called last week XX/XX/2022 to inquire when they are going to provide it. The rep said they would call me back. They of course did not. I called today XX/XX/2022 and they wasted my time on hold for XXXX minutes. I demanded to speak with a supervisor and after more holding the so called supervisor named XXXX refused to give me arbitration and didn't even know what is in their own customer agreement. This is breach of contract a clear violation. This Marcus is a disgrace! You don't have to just take my word for it. Just look at XXXX review website : https : //www.depositaccounts.com/banks/reviews/marcus-goldman-sachs.html There are over XXXX complaints. This so called bank should not be allowed to continue harming consumers!
Company Response:
State: FL
Zip: 324XX
Submitted Via: Web
Date Sent: 2022-09-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-13
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I opened an ApplePay account in XX/XX/2022. Goldman Sachs keeps putting charges on the card ( {$4.00} monthly and {$29.00} once ) there is no description of any of the charges. I have yet to use the card. They told me the only way to pay is to give Goldman Sachs access to my bank account and have them take the money out. I have called multiple times and they will not mail me a physical statement. I finally got them to email me a bill. They emailed me a bill for {$9.00} that states that it is due XX/XX/2022. They reported me delinquent on XX/XX/2022. The charges on the card are all in dispute. Goldman Sachs is threating me with this mark on my perfect credit -- this is blackmail.
Company Response:
State: FL
Zip: 342XX
Submitted Via: Web
Date Sent: 2022-09-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-13
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: I was a cardholder with XXXX Rewards through XXXX XXXX. Marcus by Goldman Sachs bought the XXXX XXXX credit cardholders balances sometime in early XXXX. During the transition they removed all autopay information therefore causing a late fee to be charged on my account. When I called and requested a payoff on XX/XX/XXXX which they quoted me was {$4200.00} which I paid and the late fee was waived. The representative misstated the payoff and a per diem interest charge of {$47.00} remained. When they charged me another {$40.00} late fee I contacted them in XXXX where this discrepancy was discovered. Since then they have refused to waive that late fee and have now charged an additional {$80.00} in late fees. After 5 attempts to resolve their error I was forced to pay {$170.00} which included {$120.00} which is almost 3X the amount owed comprised of ALL FEES AND INTEREST. They have behaved in a completely predatory fashion and I'm certain their are many more unsuspecting consumers who simply don't understand and can not afford to pay these egregious fees and interest charges and may be adversely impacting them financially and possibly with their credit scores.
Company Response:
State: OH
Zip: 44133
Submitted Via: Web
Date Sent: 2022-09-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-13
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: Ive sent in several complaints to no avail, these companies are reporting inaccurate information on my credit report and I demand that these items be removed immediately. According to the 15 USC 1692 ( 6 ) a debt collector is anyone who uses an instrumentality of interstate commerce or mails in any business the principal purpose of which is the collection of any debt directly or indirectly. I have been violated by farmers furniture who has come to my home all times of the day and have sent threatening letters to my home as well. Below I have highlighted all the inaccurate dates and the different amounts that these companies are reporting and that is harming my family and I.
Company Response:
State: GA
Zip: 30815
Submitted Via: Web
Date Sent: 2022-09-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-13
Issue: Problem when making payments
Subissue:
Consumer Complaint: A personal loan was made in XX/XX/2022. All the loan documentation can only be viewed in the account online. Marcus has failed, denied or refused to provide the necessary information to access the online account to view the account information. We have contacted Marcus by phone nearly once a week for the last nine months to provide a solution. Marcus always states that the technical department is looking at the problem. All payments to Marcus have been on time, automatically deducted from our bank. We want Marcus to do something to fix the problem. They refuse or fail to do anything. We want access to our account to make sure the loan is being processed correctly. We need answers. Marcus appears to do nothing to help.
Company Response:
State: MD
Zip: 20910
Submitted Via: Web
Date Sent: 2022-10-05
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-12
Issue: Problem with a purchase shown on your statement
Subissue: Overcharged for something you did purchase with the card
Consumer Complaint: In XXXX i got a computer at XXXX online store then dsys lster the purchase was cancelled cause they lost in delivery so they cancell but never give me refund for 2 months installments payments i did. Then not only that On XXXX XX/XX/XXXX got XXXX charged for XXXX Plus XXXX trade in Not only that they restarted the monthly installments payment from XXXX today so they charging 3 times same purchase and never got the product. Please see the pictures they says all
Company Response:
State: CA
Zip: 92231
Submitted Via: Web
Date Sent: 2022-09-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-12
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: Unfair assessment of late fees & interest. We always be entire balance before due date. Received XX/XX/XXXX credit card statement on XX/XX/XXXX. The same day, XX/XX/XXXX, I mailed a check for entire balance from INSIDE my local post office. On XX/XX/XXXX, I get email from Credit Card company stating they don't have payment. This is the 1st time this has happened. I call. Rep says they don't have check and advises me to put a stop-payment on check. To avoid lateness, we do a 1-time electronic transfer. The next day, XX/XX/XXXX, I put a stop payment on wayward check. The bank makes a mistake. Instead of just stopping payment on that 1 check, the bank mistakenly puts a stop payment on all funds from my checking account to my credit card. The original electronic transfer of XX/XX/XXXX, which had been posted to my checking account, was now reversed ( unbeknownst to me ). It wasn't until XX/XX/XXXX that I get an email from credit card saying payment is late. There is a lot of in-between details, but the bottom line is a new electronic transfer of funds from my checking account to the credit card company was successful on XX/XX/XXXX. However, the credit card company insists I pay the interest charges even though they screwed up by mishandling my check and advising me to put a stop-payment on it. ( Later, I'd learn that the credit card company had, indeed, received the " wayward '' check on XX/XX/XXXX, and if they had posted it then they never would have notified me on XX/XX/XXXX that my payment was not received ; hence, everything after XX/XX/XXXX would not have occurrred, and there never would have been late fees/interest charges in the 1st place.
Company Response:
State: NJ
Zip: 07410
Submitted Via: Web
Date Sent: 2022-09-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-12
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: I first tried to open an online savings account with Marcus by Goldman Sachs on XX/XX/2022 around XXXX XXXX. They requested that I need to call them up for further clarification. On the call, I was informed that my application to open an account was declined but the representative refused to give me a reason why the account was declined. They asked me to try calling them again in their normal working hours and maybe I could get some more information on the reason of rejection. I called them again on the morning of XX/XX/2022 at XXXX XXXX, but I had lost my application reference ID from last night since I accidentally closed the tab. I asked the representative my next steps, and asked if they could do a manual evaluation. They asked me to do a telephonic application which would then be followed by the manual evaluation. I provided all the information to them, and during the evaluation, I was declined once again and once again, I was refused any information on why my application was declined due to " security reasons ''. I asked if they use XXXX or XXXX XXXX XXXX to verify my identity so that I can fix any errors on my file with them. Once again, I was refused any information on this matter. I believe it is a federal right for banks to disclose the reason for declining to open an account, and I understand that maybe they could not have done that over the phone. Hence, I am writing this application to try to obtain the information via proper channels. I understand that under the Patriot Act, it is now more difficult for foreigners to open bank accounts. I am a citizen of XXXX and I have a valid passport along with all other documents. I would like to point out that I was never asked for a copy of my passport, lease agreement, utility bill, or any such document to further verify my identity. I am more than happy to furnish more information. Please let me know my further steps in this regard. I simply wish to keep my money in a savings account, and I would like to know if there are any errors on any of my reports so that I can fix it in the appropriate place.
Company Response:
State: NY
Zip: 14850
Submitted Via: Web
Date Sent: 2022-09-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-12
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: Unfortunately and unexpectedly, CFPB covered up unfair practices by Marcus Goldman Sachs one sided and unfairly closed my complaint against Marcus Goldman Sachs at their request without waiting for my rebuttal against their untrue response. I am requesting a help of getting the monthly financial statements that can show that Marcus 's authorities lied and Marcus account was linked to XXXX account. I am requesting a reasonable accommodation to help me to obtain the monthly financial statements because Marcus keep my account restricted or closed.
Company Response:
State: CA
Zip: 95062
Submitted Via: Web
Date Sent: 2022-09-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-13
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/22, I deposited XXXX into a Marcus by Goldman Sachs Savings account and XXXX into a Marcus CD account. Since depositing the money into the savings account I have not had access to my funds. I have continued to receive this message : the website is having technical issues or we can not process your request please try again. I called on XX/XX/22 regarding the issue and was told my account was in good standing and that IT will contact me. On XX/XX/22, I was contacted by IT and was told they had to contact my bank that was linked to verify that was my bank and these are my funds. Which I didnt understand because they didnt need a verification to accept my money. After, calling my bank via 3 way and verifying with my local bank that these are my funds and the bank that I bank with I was told I should be able to access my Marcus savings account. However, that still was not the case so I requested my account be closed and my money be transferred back to my linked bank account. I was told that the account would be closed on Thursday XX/XX/22. I called Sunday, XX/XX/22 to verify if the account had been closed and I was informed that it was not closed and would be closed today XX/XX/22. I called today to make sure the Marcus savings account was closed and sure enough it was not closed. I was told it was never closed on Thursday by the rep and she stated that it was a request to closed the account yesterday XX/XX/22. However, it was still open. I have not been able to access my money since I have placed it in the XXXX XXXX account on XX/XX/22. I am so frustrated about this entire situation that I requested that they closed the CD account today XX/XX/22. Can you please help me retrieve my money?
Company Response:
State: KS
Zip: 66061
Submitted Via: Web
Date Sent: 2022-09-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A