Date Received: 2023-02-05
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: I filed a complaint with XXXX on XX/XX/22 for the complete mishandling of the conversion of XXXX XXXX to Marcus by Goldman Sachs. They resonded and were supposed to credit my account by {$580.00} ( attached ) on XX/XX/22. Inexplicably they actually reversed my original payment on XX/XX/22 and instead began charging me additional interest/fees. When I called to ask WHY they would not have done what they responded to the CFPB regarding resoultion their response was " It was done in error but unfortunately they do not have authority to correct and I needed to file another dispute '', which I did and was quickly denied ( attached ). I then paid the exact amount, AGAIN, that was due of {$3800.00} per the first CFPB complaint resulting in what should have been the credit to my account of {$580.00} but instead was a balance due plus interest of {$590.00} that was done in error and would be corrected. They have now charged additional interest, late fees and reported to the credit bureaus TWICE. The amount of time I have spent and their repeated inability to resolve this matter is exhausting and as I stated in my first complaint appears to be intentional to wear down the consumer not equipped to understand this behavior and just pay them to resolve.
Company Response:
State: OH
Zip: 44133
Submitted Via: Web
Date Sent: 2023-02-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-06
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: I just think next time be more professional about it thank you
Company Response:
State: NV
Zip: 89103
Submitted Via: Web
Date Sent: 2023-02-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-02
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I did initiate wire from my own account ( marcus ) tranfer from marcus via phone due to large amount on XXXX XXXX XXXX XXXX XXXX PST to My XXXX XXXX and according to marcus on their website wire before XXXX will process on the same date but i did contacted them 3 times regarding status and still pending on XX/XX/XXXX. Its my own fund and they are delaying it. they should have wire out same day but i am writing complain on XX/XX/2023 XXXX XXXX PST and still not transfer has been done i still see funds in my marcus account. I am also suspecting they will not be proving me this delay days interest also. I am attaching their own rules from their site for wire transfer details.
Company Response:
State: CA
Zip: 91790
Submitted Via: Web
Date Sent: 2023-02-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-02
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I noticed on my credit report that my last two payments were not reported. I called the credit card company on XX/XX/28 and explained and they agreed that my information was not reported in XXXX. The associated said she filed a claim and I would be receiving confirmation of the claim. As of now I have not received any correspondence or confirmation and my credit report is still not updated.
Company Response:
State: NC
Zip: 28806
Submitted Via: Web
Date Sent: 2023-02-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-01
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: It has come to my attention that I have been making payments in error pursuant to 12 CFR 1026.13. Since the inception of the account which is defined under 12 CFR 1002.2 defined as extension of credit and the word account refers only to open-end credit. Open-end credit is defined via Truth in Lending ( 12 CFR 1026.2. You have been requiring Federal Reserve notes as payment, when in fact the application with financial information ( social security number ) attached served as an asset, which satisfied the monthly obligation pursuant to 12 CFR 360.6 ( 2 ) as well as self-liquidating paper pursuant to 17 CFR 260.11b-6. This is considered an unauthorized use since I have received NO BENEFIT. This will also serve as Notice of breach of fiduciary duty ( U.C.C. 3-307 ). Furthermore I have noticed that you have been redeeming the remittance coupons/ instrument as a non-cash item ( 12 CFR 210.2 ( k ) / ( 12 CFR 229.2 ( u ) ( 4 ). Pursuant to 15 U.S Code 1691 ( C ) and you assume civil liability pursuant to 15 U.S Code 1691 ( K ). Goldman Sachs XXXX XXXX XXXX. has violated my federally protected consumer rights.
Company Response:
State: GA
Zip: 30277
Submitted Via: Web
Date Sent: 2023-02-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-01
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: Goldman Sachs Bank USA responded to a XXXX XXXX XXXX XXXX XXXX XXXX complain not to long ago on XX/XX/2023. I, XXXX XXXX XXXX filed a complaint with XXXX regarding Goldman Sachs Bank USA regarding a fraudulent item on my XXXX Credit Report. According to the response from Goldman Sachs Bank USA, They stated that I was not liable for this account and as of XX/XX/2023 they supposed to have sent a notification to XXXX to have the fraudulent account removed. I have attached proof of message from Goldman Sachs Bank USA regarding their agreement and response to remove this fraudulent account from my credit report, but for some reason, the fraudulent item is still reporting on my credit file. Please advise and remove this Goldman Sachs account from my credit report please. Thanking you in advance for your cooperation. XXXX XXXX XXXX
Company Response:
State: GA
Zip: 30909
Submitted Via: Web
Date Sent: 2023-02-01
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-01
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: Marcus XXXX XXXXXXXX XXXX offers a referral promotion where, upon the successful referral of a new customer, both the referrer ( original account owner ) and the referee ( new account owner ) receive an interest rate increase of XXXX percent for a period of XXXX months. Referrers are instructed to share their unique referral code with the referee, and the referee must use that link to open an account, in order for the promotional bonus to activate. This program is called Marcus Referred. I referred a new customer in early XX/XX/2023, who used my referral code to open a new account. The promotional bonus has not been applied to our accounts, and after multple attempts to solve the issue via chat and phone, Marcus has not adequately resolved this issue. My complaint is as follows : 1. Marcus exhibited duplicitous behavior. Despite no error on my part, nor on the part of the referee, and despite following their procedure, the promotional savings is being unfairly withheld. a. I contacted Marcus after a week of not seeing the bonus applied to my account. I was told to have my friend get in touch with them, which she did. ( Chat, XX/XX/2023. ) b. She was then told to send them my link, which was now coming up with the message, There seems to be an error with the referral link. She was told to have me get in touch with them again, and that theyre documenting it. ( Chat, XX/XX/2023. ) c. I contacted again, and was told to have my friend get in touch with them, which she didagain. ( Chat, XX/XX/2023. ) d. Via a phone call, she provided my unique code. She was told there was an error with the referral link, and that I should get in touch with an agent to have it checked out. Again and again, we heard this, repetitively punting the issue from referrer to referee. ( Calls, XX/XX/2023. ) e. After I placed two more phone calls with Marcus , I was provided the same runaround, finally being told that there is, indeed, an error with my link, and they will not fix it. ( Phone calls with agents XXXX, XX/XX/XXXX and XXXX, XX/XX/2023. ) Therefore, due to this technical issue beyond my control, my promotional bonus is being withheld. I have made every effort to provide evidence that the referee and I followed their protocol exactly. That they acknowledge not only these efforts but also the technical issuebut will not provide the bonusis knowingly deceitful. XXXX. Marcus offered me unequal and inadequate resolution moving forward, offering me no guarantee that the Referred program will work for me at any point in the future. During my XX/XX/XXXX call with supervisor XXXX, after they acknowledged there was an issue with my link and that it would not be fixed, I was offered the following procedure to follow for the Referred program : a. When a referee opens an account, they are to call customer service as soon as possible to speak to someone to see if they can have my code applied. b. When a referee opens an account, I am also supposed to call as soon as possible to try to link the accounts. c. However, I was told they can not guarantee this will work, despite the documented issue. Therefore, not only do they offer a more complicated route to obtain the bonus on the part of both the referrer and the referee, they are also unwilling to guarantee the promotion can be applied. This is an unfair and discriminatory alternative. In summary : Due to a technical error with either my code, link, or account, I am being denied the promotional bonus. Furthermore, the alternative approach they offered is not guaranteed and is therefore inequivalent. Marcus has knowingly denied me the promotion, and has offered me an inadequate and unfair alternative.
Company Response:
State: PA
Zip: 19027
Submitted Via: Web
Date Sent: 2023-02-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-01
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I previously notified Goldman Sachs that Im a victim of identity theft and requested that they remove all fraudulent charges from my account. I still have not received written confirmation of these actions. As I stated before : I am a victim of identity theft, and I am writing to dispute the following fraudulent charges on my account : 1 ) Charge made XX/XX/XXXX - {$1500.00} XXXX XXXX ) Charge made XX/XX/XXXX - {$610.00} XXXX I have received the evidence Goldman Sachs provided on behalf of the merchant on XX/XX/XXXX. I have also contacted their offices on numerous occasions and requested to speak with someone who could explain to my why the disputed information was not being reviewed and to provide me with an explanation for the results of a dispute denial. I have been repeatedly told by your staff that I would be unable to speak with anyone in that department. The only option I have been provided is to re-dispute the charges and this has been going on now for almost 2 years. After reviewing the information closely, I can confirm I did not make these charges. I requested that they remove all fraudulent charges and any related fees from my account, send me an updated and accurate statement. I also request that they stop reporting this inaccurate information to credit reporting agencies ( CRAs ). The information provided by the merchant does not provide sufficient evidence to make claims otherwise. See exhibit D, E, F, G, H, I. I have completed a FTCIdentity Theft Report supporting my position. I have reported the theft of my identity to the XXXX XXXX XXXX Department. I also have completed the Federal Trade Commissions Identity Theft Affidavit, the Police Report, and my supporting evidence to support my claims. I've asked to speak with someone to discuss the evidence but continue to be denied that as an option. Goldman Sachs has also not provided me with any written explanation of their findings and actions.
Company Response:
State: CA
Zip: 95662
Submitted Via: Web
Date Sent: 2023-02-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-01
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I had a CD with Marcus Bank. I called to give closing directions at maturity. The bank clerk accidentally closed my account that day and created a XXXX early withdrawal penalty, I called the bank and they agreed they made a mistake. It's been one month and they have yet to pay me the money back.
Company Response:
State: FL
Zip: 34293
Submitted Via: Web
Date Sent: 2023-02-23
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-01
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: On XX/XX/2023 I received an offer from Marcus Bank ( goldman sachs ) for a {$100.00} bonus if I activated the offer on my existing account and deposited at least {$10000.00}. I completed these activities. Today, XX/XX/XXXX, Marcus emailed me " your account is no longer eligible '' for the bonus without any reason. I met their requirements and they can not just revoke the offer once it has been accepted without due cause.
Company Response:
State: GA
Zip: 30117
Submitted Via: Web
Date Sent: 2023-02-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A