Date Received: 2023-03-01
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: This will continue to be reported on my credit report and affect my score. Also shows open accounts when not open and reports monthly. This has a huge impact on me and my future, can this be resolved and taken off my credit
Company Response:
State: MD
Zip: 20785
Submitted Via: Web
Date Sent: 2023-03-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-01
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: I had a savings acct and a CD with XXXX by Goldman Sachs. On XX/XX/XXXX instructions were given to close and wire my savings acct funds ( over 6 figures ) and then also, on CD renewal XX/XX/XXXX, close and wire those funds as well. After a 4 hour call on XX/XX/XXXX neither wire transfers had been initiated. I immediately asked that the accounts be combined and wired. On XX/XX/XXXX the savings account funds were sent but not the CD funds. Each time I would inquire the excuse was they got a account number on the wire incorrect. The receiving bank would initiate contact with no response from Goldman Sachs. This bank is externally linked to my account with Goldman Sachs. I have requested a call back on 5 occasions from anyone with XXXX. No one has attempted to call me. Every business day since XX/XX/XXXX I have contacted XXXX with Goldman Sachs and constantly got the run around. It is XX/XX/XXXX and instead of calling me with their error, they redeposited my funds in a new CD without my consent. I am now currently on hold requesting the wire yet again. I have instant chat conversations and multiple names and call logs with Goldman Sachs. They will not give me any supporting documentation of the activity of my funds since they closed the CD on XX/XX/XXXX. When I was told the account number was wrong, I asked what information they had so I could correct their mistake. Again, phone agent couldn't support any of the history of the funds.
Company Response:
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-03-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-01
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I have had autopay set up on my Apple Card since the day I opened the card. Today, I got a notification that I was " Past Due '' on my payment. Goldman Sachs failed to process my automatic payment and is trying to blame me! Every single month the automatic payment has worked until now. With absolutely no warning, Goldman Sachs either canceled the automatic payment or intentionally did not process it in order to charge me fees or otherwise attack me financially. When contacted, I was simply told I could not be helped.
Company Response:
State: GA
Zip: 30152
Submitted Via: Web
Date Sent: 2023-03-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-02
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: My wallet ( XXXX ) told me to make a payment by XXXX to avoid interest charges today ( XX/XX/2023 ). I made two payments before, {$87.00} & {$160.00}. I dont believe interest was calculated correctly. Please tell me the final balance before interest was accessed and the calculation on how the interest charge came about.
Company Response:
State: MI
Zip: 48823
Submitted Via: Web
Date Sent: 2023-03-02
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-28
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I purchased a XXXX XXXX 2022 online XX/XX/2022. My first package was never delivered to my door, instead it was delivered to a post office no where near my house. Then was marked lost by XXXX on XX/XX/XXXX. XXXX sent a replacement I believe on XX/XX/XXXX that was never received as well. My daughter was home all day those days that it was suppose to be delivered on. XXXX has done nothing, but claim my packages were delivered. There is no signature, picture or even a note from XXXX for an item that costed XXXX. My claims from XXXX and XXXX and even my disputes have been cancelled, XXXX is stating that XXXX provided proof that my order was completed but there was no signature. I'm now being forced to pay for something I never received.
Company Response:
State: NY
Zip: 116XX
Submitted Via: Web
Date Sent: 2023-02-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-28
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: I opened a savings account with Marcus in XX/XX/ and transferred XXXX USD to this account. My account was locked twice which I then got unlocked somehow. Marcus abruptly closed my account in XX/XX/XXXX without giving any reason and has not returned my funds yet. I have spoken to their customer care on multiple occasions but they just keep me on hold for hours and in the end hang up the call saying they will reopen the account. It has been 2 months already and my issue has not been resolved.
Company Response:
State: GA
Zip: 303XX
Submitted Via: Web
Date Sent: 2023-02-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-28
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: From your website : The Goldman Sachs Group , Inc. is a leading global financial institution that delivers a broad rangeconsumer banking to a large and diversified client base that includes individualsWe aspire to be the worlds most exceptional financial institution, united by our shared values of client service, excellence, partnership, and integrity. This is so not true. You obviously have no idea what is happening with YOUR online bank-Marcus by Goldman Sachs XXXX I had an external checking account that was hacked. I gave no authorization for any funds to be withdrawn, yet, {$250000.00} was withdrawn by hackers who used my internet protocol ( IP ) address to move those funds into my XXXX XXXX XXXXXXXX checking account. From there, they created their own XXXX XXXX XXXX checking account, moved the funds into that account and withdrew it. The Marcus by Goldman Sachs investigation was limited to the fact that my IP address was used to move the funds from Marcus to my account. With that overwhelming investigation, they closed the case. I had {$250000.00} in your bank. I NEVER AUTHORIZED ANY WITHDRAWALS. The investigation was shoddy, negligent in the facts, and cursory in its desire to understand what happened. When XXXX XXXX Florida XXXX XXXX tried to explain how these actors had invaded my accounts, Marcus indicated there was no need for them to understand. Not one XXXX, of those funds that were withdrawn, was ever authorized by me. Marcus agents even wanted to return a wire to a bank I didnt even know existed. I would expect that as a long-time account holder, there would have been a real investigation. More than likely, those funds were laundered to fund XXXX activities. Do you care? Failure to notify me of such notable activity in my account leaves no excuse other than negligence. Marcus should do a thorough investigation. They have refused to contact : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX : XXXX Mobile : XXXX XXXX XXXX The Consumer Sentinel Network details several similar scams with the same names of XXXX XXXX and XXXX XXXX who used a computer program called XXXX which was used to secure my computers and phone. That there is a criminal investigation ongoing with case number XXXX, and Marcus is not doing their due diligence in contacting the detective working the criminal investigation. This is a nationwide scam, and there could be liability on your part by not completing a thorough investigation. These scammers terrorized me by saying my children were at risk. They knew where my grandchildren went to school. They even sent someone to my home. I do not understand why such a reputable company, such as yours, has no desire to know the facts and return my funds. Wait time on the phone is incredible. Calls are cut off, and it is not uncommon to be sent to different departments with extraordinary wait times. No representative has the authority to say or do anything, and even in a conference call with XXXX XXXX, they had no interest in helping us or wanting to know what happened. I am XXXX years old, a recent XXXX, and you allowed my funds to be stolen. My account was closed, and was told that I would never be able to open an account with that bank.
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-03-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-27
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I checked my credit report and seen that there were discrepancies, and it was started on XX/XX/2022. I've contacted the company, and nothing was done yet this is still on my credit which is hurting my credit.
Company Response:
State: GA
Zip: 30813
Submitted Via: Web
Date Sent: 2023-03-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-27
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: Banned from XXXX XXXX XXXX for a reason they said is a business decision. 1. Cashback accumulated on the account was not refund to me. 2. I was not informed after this business decision, continued using of XXXXXXXX XXXX card will not get any cash back due to cash back app is banned.
Company Response:
State: DE
Zip: 19701
Submitted Via: Web
Date Sent: 2023-02-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-28
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: Online savings account opened XX/XX/XXXX and had over XXXX deposited to it other the time it was opened until it was closed by Marcus on XX/XX/XXXX. The balance at closing was {$100000.00} and they closed the account when I started transferring to another bank as their service was horrible. When the account was closed, I received an email letting me know so I called and was told a check was going to mail out to my XXXX Kentucky address even though I had updated my address to my XXXX Florida address but that was OK, that was over 1 week ago. Then I received a letter from Marcus dated XX/XX/XXXX stating the disputed account was closed and to call with questions. I called today, XX/XX/XXXX and after waiting online for over 30 minutes, was finally told that the funds were sent to unclaimed funds and they would check with that area and send out a check now. I asked why this was the case when I was told over a week ago that the funds were being mailed to my XXXX address and the girl just said she didn't know, there wasn't anyone I could talk to and I could wait a couple of days and call back again to see what happened. This is ridiculous and so unfair that I have been waiting for weeks to get my funds and every time I call, I get the run around and wait for at least 30 minutes while the person I speak to who doesn't know anything about my account has to call someone else that tells them to tell me nothing.
Company Response:
State: KY
Zip: 402XX
Submitted Via: Web
Date Sent: 2023-02-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A