Date Received: 2023-03-10
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: Hello My name is XXXX XXXX XXXX, I am a victim of Identity Theft, I was part of the XXXX XXXX, My name, social, drivers license, emails, phone and 1 bank account was breached. I went to the Sheriffs Office and filed a report with a Detective. I will attach everything to this email. The XXXX Fraud Specialist has confirmed with me the breach and has deleted the fraudulent accounts. XXXX and XXXX XXXX are battling for me against XXXX and XXXXGreensky XXXX Both companies come back as " verified '' even though I have proof I was a victim of identity fraud. These 3 accounts with XXXX listed below and 2 accounts with XXXX XXXX listed below are hurting myself ad my family to obtain credit and is causing a great hardship. These 2 accounts need to be deleted and stop being reported to XXXX XXXX : XXXX/Greensky Account # XXXX XXXX XXXX XXXX. Fraudulently Opened on XX/XX/XXXX. ( Identity Theft! ). XXXX Account # XXXX XXXX XXXX XXXX. Fraudulently Opened on XX/XX/XXXX. ( Identity Theft! ). These three accounts are being reported too Experian. XXXX XXXX XXXXcount # XXXX XXXX XXXX XXXX. Fraudulently Opened on XX/XX/XXXX. ( Identity Theft! ). XXXXGreensky Account # XXXX XXXX XXXX XXXX. Fraudulently Opened on XX/XX/XXXX. ( Identity Theft! ). XXXX Account # XXXX XXXX XXXX XXXX. Fraudulently Opened on XX/XX/XXXX. ( Identity Theft! ). Thank You XXXX XXXX XXXX
Company Response:
State: FL
Zip: 34957
Submitted Via: Web
Date Sent: 2023-03-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-10
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: Hello My name is XXXX XXXX XXXX, I am a victim of Identity Theft, I was part of the XXXX XXXX, My name, social, drivers license, emails, phone and 1 bank account was breached. I went to the Sheriffs Office and filed a report with a Detective. I will attach everything to this email. The XXXX Fraud Specialist has confirmed with me the breach and has deleted the fraudulent accounts. XXXX and XXXX XXXX are battling for me against XXXX and XXXX XXXX Both companies come back as " verified '' even though I have proof I was a victim of identity fraud. These 3 accounts with XXXX listed below and 2 accounts with XXXX XXXX listed below are hurting myself ad my family to obtain credit and is causing a great hardship. T These 2 accounts need to be deleted and stop being reported to XXXX XXXX : XXXX Account # XXXX XXXX XXXX XXXX. Fraudulently Opened on XX/XX/XXXX. ( Identity Theft! ). XXXX Account # XXXX XXXX XXXX XXXX. Fraudulently Opened on XX/XX/XXXX. ( Identity Theft! ). These three accounts are being reported too XXXX XXXX XXXX XXXX Account # XXXX XXXX XXXX XXXX. Fraudulently Opened on XX/XX/XXXX. ( Identity Theft! ). XXXX Account # XXXX XXXX XXXX XXXX. Fraudulently Opened on XX/XX/XXXX. ( Identity Theft! ). XXXX Account # XXXX XXXX XXXX XXXX. Fraudulently Opened on XX/XX/XXXX. ( Identity Theft! ). Thank You XXXX XXXX XXXX
Company Response:
State: FL
Zip: 34957
Submitted Via: Web
Date Sent: 2023-03-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-10
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: Hello My name is XXXX XXXX XXXX, I am a victim of Identity Theft, I was part of the XXXX XXXX, My name, social, drivers license, emails, phone and 1 bank account was breached, the usps post master also stated mail forwarding was in place to several abandoned buildings. I went to the Sheriffs Office and filed a report with a Detective. I will attach everything to this email. The XXXX Fraud Specialist has confirmed with me the breach and has deleted the fraudulent accounts. XXXX and XXXX XXXX are battling for me against XXXX and XXXXGreensky . Both companies come back as " verified '' even though I have proof I was a victim of identity fraud. The 3 accounts with XXXX listed below and 2 accounts with XXXX XXXX listed below are hurting myself ad my family to obtain credit and is causing a great hardship. These 2 accounts need to be deleted and stop being reported to XXXX XXXX : XXXX ) XXXX/Greensky Account # XXXX XXXX XXXX XXXX. Fraudulently Opened on XX/XX/XXXX. ( Identity Theft! ). XXXX ) XXXX Account # XXXX XXXX XXXX XXXX. Fraudulently Opened on XX/XX/XXXX. ( Identity Theft! ). These three accounts are being reported too Experian : XXXX ) XXXX XXXX Account # XXXX XXXX XXXX XXXX. Fraudulently Opened on XX/XX/XXXX. ( Identity Theft! ). XXXX ) XXXX/Greensky Account # XXXX XXXX XXXX XXXX. Fraudulently Opened on XX/XX/XXXX. ( Identity Theft! ). XXXX ) XXXX Account # XXXX XXXX XXXX XXXX. Fraudulently Opened on XX/XX/XXXX. ( Identity Theft! ). Thank You XXXX XXXX XXXX
Company Response:
State: FL
Zip: 34957
Submitted Via: Web
Date Sent: 2023-03-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-10
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: Hello My name is XXXX XXXX XXXX, I am a victim of Identity Theft, I was part of the XXXX Breach, My name, social, drivers license, emails, phone and 1 bank account was breached, the usps post master also stated mail forwarding was in place to several abandoned buildings. I went to the Sheriffs Office and filed a report with a Detective. I will attach everything to this email. The XXXX Fraud Specialist has confirmed with me the breach and has deleted the fraudulent accounts. XXXX and XXXX XXXX are battling for me against XXXX and XXXXGreensky . Both companies come back as " verified '' even though I have proof I was a victim of identity fraud. The 3 accounts with XXXX listed below and 2 accounts with XXXX XXXX listed below are hurting myself ad my family to obtain credit and is causing a great hardship. These 2 accounts need to be deleted and stop being reported to XXXX XXXX : XXXX ) XXXX/Greensky Account # XXXX XXXX XXXX XXXX. Fraudulently Opened on XX/XX/XXXX. ( Identity Theft! ). XXXX ) XXXX Account # XXXX XXXX XXXX XXXX. Fraudulently Opened on XX/XX/XXXX. ( Identity Theft! ). These three accounts are being reported too XXXX : XXXX ) XXXX XXXX Account # XXXX XXXX XXXX XXXX. Fraudulently Opened on XX/XX/XXXX. ( Identity Theft! ). XXXX ) XXXX/Greensky Account # XXXX XXXX XXXX XXXX. Fraudulently Opened on XX/XX/XXXX. ( Identity Theft! ). XXXX ) XXXX Account # XXXX XXXX XXXX XXXX. Fraudulently Opened on XX/XX/XXXX. ( Identity Theft! ). Thank You XXXX XXXX XXXX
Company Response:
State: FL
Zip: 34957
Submitted Via: Web
Date Sent: 2023-03-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-11
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: Back in XXXX of XXXX, I received a phone call from a collections agency and they told me that I owed XXXX XXXX XXXX {$46000.00}. They tried to get me to disclose my method of payment over the phone for the amount owed. I had no clue on what they were talking about and wasn't sure if it was a scammer trying to take money from me. After speaking to the agent for quite some time, I quickly realized that the XXXX XXXX released {$50000.00} to someone identifying themselves as being me. Still unconvinced, I ended up signing up for XXXX ( that my wife previously added me to but I never received the email invite ), and I saw that my credit score went from being an XXXX down to a XXXX. To my disbelief, I also ended up seeing other loans that were taken out around the same time, {$40000.00} from XXXX XXXX XXXX, and {$26000.00} ( 3 different loans- {$4000.00}, {$2500.00}, {$20000.00} ). From that day forward, the debt collection calls started coming in by the volumes. I did get ahold of XXXX and they walked me through the dispute process against all of these accounts. I also submitted for a credit freeze for a year with all three credit bureaus. If you look at my credit reports for the past 26 years, you can see that I have always been responsible with my finances. I have plenty of loans that I've taken out and every single one has an excellent pay back history. I understand that these loans were taken out during/after the pandemic/recession times, but I never took a paycheck cut or anything to even need any funding of any type. My credit utilization is 0 % with 0 credit cards and one military charge card. It's not fair to me to have to suffer the wrongdoings of another person, and on top that, when I would request information on the full application to include the identity validation ( verification phone call ), they can't give me supporting evidence. The representative at XXXX told me she couldn't even find me in the system after with my SSN or address. I think that if they had followed a strict process prior to disbursing funds, then this could've all been avoided. Fast forward from XX/XX/XXXX to XX/XX/XXXX, I received notification that XXXX chose to sue me for the amount owed knowing that I was a victim of identity fraud. To make matter worse, the lawsuit paperwork was drafted in XXXX and by the time I received it, my 21 day deadline to respond was already busted. Since these events, I have a 7-yr credit freeze on all the credit bureaus, I've filled out the Identity Theft Report through the FTC and police, and now am waiting for my identity theft passport application to come back from the Attorney General.
Company Response:
State: NV
Zip: 89131
Submitted Via: Web
Date Sent: 2023-03-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-11
Issue: Problem when making payments
Subissue:
Consumer Complaint: We filed a complaint in against Greensky because we were mislead by the sales agent who opened the loan. Since we filed our complaint we have been given misleading information about the status of our loan. I am attaching a screenshot of our loan portal on XX/XX/XXXX that shows our account at and XXXX balance. We have been told that no more interest would be applied to the account until the matter was settle. Now were are getting conflicting information saying our balance is going to be reinstate and interest was applied to our account after XX/XX/XXXX. But even today when I log on to our online portal it says that our account balance is XXXX. I am attaching copies of screenshots from XX/XX/XXXX and today XX/XX/XXXX. We are concerned this is another attempt to mislead us and to add more fees and charges to our account and to trap us into owing them even more money.
Company Response:
State: NC
Zip: 28043
Submitted Via: Web
Date Sent: 2023-03-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-09
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: 1099 is incorrect. Bank withheld over {$400.00} from interest XXXX said it was fir XXXX Income Taxes. 1099 does not report the withholding or even the correct interest. I have been trying to get this corrected since XXXX. I vane made NUMEROUS phone calls and even written them a letter - no response. Is the lack of service and the illegal withholding of funds and not reporting the withholding common for MARCUS? My next step if you do not get results is to file criminal charges. I do have statements and other information to support these complaints.
Company Response:
State: CO
Zip: 801XX
Submitted Via: Web
Date Sent: 2023-03-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-09
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: In XXXX My loan was paid up to date after being behind for years. I'd asked when it would report to credit agencies and was told by the end of the month. By XXXX still nothing so I called back and was told they are reviewing now and will determine in 5 days when they can report. XXXX. Still nothing. So I called back and was told since I filed for bankruptcy in 2016 I needed an reaffirmation agreement completed in order for them to report to credit agencies. It didn't make much sense since I read mortgage companies are still responsible for reporting payments without this agreement.so I called back and was connected to another department that stated they are working on reporting my information now and should be on credit report soon. Still nothing. Then I get a letter today that states they have received my inquiry after careful review we have determined that the information is accurate as we are required by federal law to accurately report information contained in our records. We are unable to accommodate you request.if I can provide documentation that shows the account information on record is incorrect we can correct any inaccurate information within our system. All I wanted was my payments reported And they are not. So I called for clarification. The first rep was nice looked at my account and transferred me to another department but my call was disconnected so I called back. The second rep was so combative and put me on hold for 35 mins only to co.e back on to ask me to continue to hold. So I asked to be transfered. She said only if they are able to help you. ( then if they were not why was she holding ingredients on so long to speak ) anyway she put me back on hold and immediately came back and said I have someone to speak with you now. This woman asked me my name and quickly went to you filed for bankruptcy in 2016 and my reaffirmation agreement is for the wrong bankruptcy. I only ever had one bankruptcy XXXX and that was in 2016. She didn't want to explain just quickly get me off the phone. This is not asking for Mars to fit in my living room, just report my payments. Am I wrong.?
Company Response:
State: PA
Zip: 151XX
Submitted Via: Web
Date Sent: 2023-03-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-09
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: In late XXXX, an sale was made to purchase event tickets via Apple credit card, provided by the creditor Goldman Sachs, in the amount of {$240.00}. The event was scheduled to take place on XX/XX/XXXX at XXXX, XXXX. The tickets were purchased from the vendor XXXX, XXXX # XXXX. On XX/XX/XXXX, XXXX sent an email stating that the event was no longer taking place at the scheduled date and time that was originally agreed upon. Since XXXX 's actions resulted in me not being able to attend the event at the original agreed upon date and time, I attempted to reach the vendor numerous times requesting a refund since services requested were not rendered. Each time I attempted to contact them, I encountered issues in trying to reach someone. Eventually when I did reach someone, I was told that the difficulty in trying to contact the vendor was due to staffing issues. XXXX also stated that any changes, including refunds would not be able to be requested or processed until completion of their modification ( rescheduling of the event ) which resulted in waiting months to be able to address my issue. Regardless of the the new date the event would be rescheduled, I would not have been able to attend due to not being available as I did not reside in the area and XXXX was informed of this. Eventually, I was informed by XXXX that my case would be escalated to their appropriate team to resolve this issue and that contact would only be made via email. However, to this date, I have not received any email from XXXX regarding the escalation of my case or processing of my refund. After many attempts of contacting XXXX and trying to resolve the issue with them, I eventually reached to the creditor, Goldman Sachs, to dispute the charge. Since the original services that were agreed upon were not rendered and any modifications to the terms were not agreed to nor addressed, a dispute of the charge in the amount of {$240.00} was initiated. Goldman Sachs has since refused to honor the dispute several times claiming that there is " no evidence to substantiate the claim ''. However, I have provided Goldman Sachs with substantial evidence of the communication provided by XXXX that verifies my claim. The evidence is attached here and can be verified by XXXX. Here is the text version of the email communication received from XXXX. If needed, this email can be forwarded to any addressee in order to verify this communication 's validity of originating from XXXX 's server. From : XXXX XXXX Date : XX/XX/XXXX at XXXX XXXX XXXX To : XXXX Subject : XXXX Order # XXXX - XXXX XXXX at Florida XXXX ( XX/XX/XXXX ) has been postponed Reply-To : XXXX XXXX XXXX XXXX XXXX Hi XXXX, Were sorry to let you know that the XXXX XXXX at Florida XXXX XXXX, originally scheduled to take place on XX/XX/XXXX at XXXX XXXX, has unfortunately been postponed. We know how frustrating postponed events can be, and we are working hard to get more information to share with you as soon as possible. If you already have your tickets, please hang onto them. We will notify you once an official announcement has been made to reschedule or cancel the event. If your event is rescheduled, your original tickets will be honored on the new date and time. If you can not attend, you can resell your tickets on XXXX once a new date is announced. If you relist your tickets and they sell, well automatically waive the standard sell fee. If your event is canceled, we will email you to confirm. Well add a credit worth 120 % of the total amount you paid for the impacted event to your XXXX XXXX. The credit is valid through XX/XX/XXXX, and can be used for any live event on our site in the same currency. Prefer a cash refund? Simply go to your XXXX XXXX and click the Request cash refund button on the appropriate credit. Thank you so much for your understanding. As the situation evolves, we will continue to keep you informed. Your XXXX Team Still have questions? Check out our XXXX XXXX. Did you know? Sign up to receive emails from XXXX and receive newsletters and updates on events happening around you, including the latest info on your favorite artists and teams. Sign up today. Help Center My Accounts My Account My Accounts XXXX XXXX XXXX XXXX XXXX XXXX XXXXs About Us My Accounts XXXX XXXX Store XXXX XXXX Copyright XXXX XXXX XXXX XXXX All rights reserved. XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, CA XXXX
Company Response:
State: OR
Zip: 972XX
Submitted Via: Web
Date Sent: 2023-03-09
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-10
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: Apple Card closed my account after they claimed disputes of the goods i had used. I had contacted Apple with the hope of a resolution but I have not heard back. I would want AppleCard to reinstate my account fully.
Company Response:
State: CA
Zip: 941XX
Submitted Via: Web
Date Sent: 2023-03-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A