Date Received: 2023-03-23
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: Marcus by Golden Sachs ( GM Rewards Credit Card ) Account opened... XXXX Account closed ... XXXX Credit amount approved ... XXXX Account was closed suddenly without any notice. I found out while trying to make a purchase and was declined. I called to find out what was going on especially since the account was recently opened. They told me the account was closed due to regulatory reason, with no additional information.
Company Response:
State: NV
Zip: 89031
Submitted Via: Web
Date Sent: 2023-03-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-23
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Goldman Sachs Apple Card has a sad history of ignoring and making it impossible to resolve disputes and frauds. Additionally, their dispute 'process ' is a fake scam where they do everything electronically EXCEPT they require people to print and snail mail documents for disputes placing an unfair, undue and discriminatory burden/roadblock for handling legitimate credit card disputes. Most people, especially lower income people, don't even own printers anymore and/or can not meet Goldman Sachs Apple Card ridiculous timelines. To add insult to injury, after sending numerous documents to Goldman Sachs Apple Card and following up with them, they just claim that they never received them. Goldman Sachs Apple Card has an ugly history of abusing consumers. XXXX XXXX XXXXXXXX XXXX XXXX XXXX https : XXXX XXXX XXXX XXXXXXXX
Company Response:
State: FL
Zip: 333XX
Submitted Via: Web
Date Sent: 2023-03-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-23
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Between XXXX to XX/XX/2023, Marcus by Goldman Sachs stopped all transactions on my account 3-4 times " on suspicion of fraud ''. I had transferred about XXXX from XXXX XXXX XXXX to Marcus, and from there transferred to Betterment and XXXX XXXX. The transactions were made in chunks of XXXX. First time they stopped transactions, I found that acceptable, and they verified the transactions with XXXX and me. That was fine with me. However, they stopped transactions and froze debit twice more, when the payment made/received was to the SAME parties, i.e. payment received from XXXX and paid to XXXX XXXX. This debit freeze that happened over and over againlead to some of my scheduled payments not being honored, and I faced hundreds of dollars in financial loss in late fees and charges. I wrote to Marcus seeking compensation for the late fee/charges but received no response.
Company Response:
State: CO
Zip: 80906
Submitted Via: Web
Date Sent: 2023-03-23
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-24
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I have an online saving account with Goldman Sachs XXXX. I initiated a transfer out from XXXX account to a linked external account to fund a recent purchase yesterday ( XX/XX/22 ). Today I suddenly got an email saying the account was locked and I needed to call CSR. I called and was transferred to a fraud department after a long on hold time. I was told I need to go through identity verification and some form will be sent to me in mail in 7-10 business days. And I need to notarize the form and send back and wait another 3-5 business days to wait for a decision if the form will be approved and then I will be contacted to discuss next steps. I could not fathom why I would lose access to my funds for a good month of time. When I asked the fraud department how the form will be decided if the form can be approved and why I cant get the form the next day to speed things up. The answer was I dont know and I cant tell you more information. This is totally ridiculous to me. I didnt have trouble transfer funds in or open the account. And simply to lose access to my account for a month and not knowing if a fraudster is trying to access my account is totally unacceptable. There is surely a way to get me the form within a day and tell me exact steps that will need to happen to regain access as soon as possible within days. It makes me very uneasy to not knowing whats happening to my money and the casual attitude of the fraud department staff with I dont know answer to whats happening to my life saving is really frustrating.
Company Response:
State: MO
Zip: 63146
Submitted Via: Web
Date Sent: 2023-04-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-23
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I transfered funds from Marcus Goldman Sachs to another online bank. The next day my account was frozen. They said I would have to sign an affidavit that the account was mine instead of verifying my ID with the security questions that you answer when you first open an account. Now I have to wait to be sent this affidavit and to get it back to them and all the while my account is frozen along with the other accounts I have there.
Company Response:
State: PA
Zip: 17325
Submitted Via: Web
Date Sent: 2023-03-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-22
Issue: Took or threatened to take negative or legal action
Subissue: Sued you in a state where you do not live or did not sign for the debt
Consumer Complaint: I went to use my debt card Saturday XX/XX/XXXX it was declined I called the bank to figure out why and learn I had a garnishment and my account was frozen the bank gave me a number to call, I called to see what was going on to learn that I had been sued by XXXXXXXX XXXX XXXX in Ohio a state I haven't lived in for 15 years and was sending all correspondence to a 15 year old address in Ohio instead of my address on file with the original creditor. The " attorney '' I spoke with was completely unprofessional and refused to give me any information saying it was all confidential even though the suit was against me and refused to release my account even though they illegally sued me in another state and i never received any correspondence of said suit or debt collection and the disclosed my information of my debt to an unknown individual. I had to get in contact with the original creditor to explain the situation whom then contacted XXXX XXXX XXXX to file a motion to vacate and release my account because the address they used was not one in my file or the state I live in. XXXXXXXX XXXX XXXX are practicing illegal tactics to not notify the parties with malicious intent for parties to not show up to court. If this happened to me, how many other people has it happened to? I believe XXXXXXXX XXXX XXXX need to be investigated. My rights were violated.
Company Response:
State: VA
Zip: 23803
Submitted Via: Web
Date Sent: 2023-03-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-21
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: XXXX was first complaint. Greensky is in a class action law suit over these occurances. I rec 'd a letter stating that they were correct, however, this was resolved on my wifes account and I have an actual letter stating that the balance was at XXXX Not one payment was ever made over a discrepancy with the work that needed to be done. Even though they sent paperwork that we did pay some payments. Then we rec 'd XXXX balance letter from them. This should not be on my credit report. This is why they are in a class action law suit.
Company Response:
State: SC
Zip: 29445
Submitted Via: Web
Date Sent: 2023-03-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-21
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I have tried reaching out to the company, XXXX XXXX XXXX GOLDMAN SACHS BANK XXXX XXXXXXXX XXXX XXXX XXXX, PA XXXX This company has placed erroneous information on my credit report. My identity was stolen and was used to apply for a credit card. If you would take a closer look at my credit history, I have impeccable credit, no attempt by creditors to collect, no late payments or defaults of any kind and have never defaulted on a loan, so why should I do so now? Even though the company closed the account, Remarks CLOSED BY CREDIT GRANTOR. My credit report still shows that there is a balance of {$8900.00} and I don't want this showing on my credit report. This company should not even be on credit report at all. Here are some additional questions that I feel should be investigated : Does the company show where they mailed the credit card to, was it to my home address or to an email address? Was it a credit card or was it an e-card? Do they show when and where purchases were made by me, the real XXXX XXXX? Did they ever send me a statement of any sort, or do they have any other proof that I actually received the card?
Company Response:
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-03-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-21
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: Set up 2 external bank transfers on XX/XX/XXXX through Marcus. 1 ) {$500.00} to XXXX XXXXXXXX XXXX XXXX ) {$5000.00} to XXXX XXXX Marcus called me on XX/XX/XXXX to confirm transactions. I confirmed the transaction. Marcus then refused to process and restricted outgoing funds ( my money ) to 2 accounts they deemed acceptable. This is completely inexcusable. The bank needs to honor my fund requests when directed to do so. It's my money, not theirs. I've also lost 2 days of interest as Marcus hasn't returned the funds to my account yet.
Company Response:
State: IL
Zip: 60510
Submitted Via: Web
Date Sent: 2023-03-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-21
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Was not notified of investigation status or results
Consumer Complaint: I am writing to file a complaint against Goldman Sachs for its lack of response to my dispute regarding errors on my Apple credit card account. On XX/XX/, I sent a letter to Goldman Sachs disputing errors on my credit report, including discrepancies and incorrect information on my account. My letter also requested a correction to my XXXX and XXXX consumer report. As the furnisher of the information, Goldman Sachs is responsible for providing accurate information about my account to the credit reporting agencies. However, despite my attempt to bring the inaccuracies to their attention, Goldman Sachs failed to respond to my dispute letter within the 30-day time frame required by law.
Company Response:
State: CA
Zip: 92656
Submitted Via: Web
Date Sent: 2023-03-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A