Date Received: 2023-06-15
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: As of XX/XX/XXXX credit bureas and company said that have done an investigation but that can't be correct if I haven't gave any written permission APPLE CARD/GS BANK USA XXXX XXXX NEGATIVE MONTHS Credit usage 100 % Balance {$5200.00} Balance updated XX/XX/XXXX Credit limit {$4500.00} Account info Account number XXXX Open/closed Closed Date opened XX/XX/XXXX Account type Credit card Payment summary XXXX XXXX XXXX XX/XX/XXXX - XXXX XXXX XXXX - XXXX XXXX XXXX - XXXX CO - XXXX CO - XXXX - - XXXX - - XXXX - XXXX - XXXX - XXXX - XXXX XXXX - XXXX PAYMENT HISTORY LEGEND Status Account charged off. {$5200.00} written off. {$5200.00} past due as of XX/XX/XXXX. Status updated XXXX XXXX Past due amount {$5200.00} Highest balance {$5900.00} Monthly payment - Last payment date XX/XX/XXXX Additional info XXXX XXXX XXXX XXXX XXXX sold - Original creditor - Comments Account closed at credit grantor 's request Account previously in dispute - investigation complete, reported by data furnisher Your statement **CONSUMER STATEMENT** ITEM IN DISPUTE BY CONSUMER Contact info Address LOCKBOX XXXX XXXX XXXX XXXX XXXX, PA XXXX Phone number ( XXXX ) XXXX RESPONSE DISPUTE 15 U.S. C ode 1681c-2 a consumer reporting agency shall block the reporting of any information in the file of a consumer that the consumer identifies as information that results from an alleged identity theft. not later than 4 business days after the date of receipt. It has been XXXX days and you are in VIOLATION of this law because I am a victim of identit theft!! Please delete these items as soon as possible! These accounts should not be furnished on my consumer report as they are in VIOLATION! Under, 15 U.S Code 1681b - Permissible purposes of consumer reports ( a ) IN GENERAL Subject to subsection ( c ) any consumer reporting agency may furnish a consumer und the following circumstances and no other : ( 2 ) In accordance with the WRITTEN INSTRUCTION of the consumer to whom it relates. I NEVER gave any consumer reporting agency WRITTEN CONSENT to report anything on my consumer report which violates my rights as a federal protected consumer. NO CONSENT IS IDENTITY THEFT. As a consume I am demanding the deletion of the accounts listed IMMEDIATELY.
Company Response:
State: NY
Zip: 117XX
Submitted Via: Web
Date Sent: 2023-06-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-14
Issue: Managing an account
Subissue: Problem with fees or penalties
Consumer Complaint: Goldman Sac Marcus is the company. I have close to {$220000.00} on a 10 Month CD. I signed up on the CD on XX/XX/XXXX with a lady named XXXX. She made up sign paperwork for the CD. She never advised me of a Federal witholding backup. At XX/XX/XXXX, when I got the statement it stated Goldman Sacs Marcus was taking out 24 % Interest I made for XXXX. I called on XX/XX/XXXX and was told it was a IRS problem. I was getting the runaround. I called on XX/XX/XXXX spoke with XXXX, she said it was a signature card problem, I selected federal witholding backup a 24 % .I would never select this. She advised she would send out a signature card express so we could fix. I had no idea that when I got the statement they taken out {$220.00} from my account. XXXX never did send the signature card out. Also, I had called on Sunday the XXXX. They were clueless. I called on XXXXXXXX XXXXand spoke to XXXX, She advised no signature card was ever sent. She advised no refunds are given, I had to call withing 30 days. I was checking my account every day in the month XXXX, and there was no FEDERAL witholding on my account.. I want my money back for the month of XXXX and so far for the month of XXXX Plus Interest. XXXX said they keep the money.
Company Response:
State: AZ
Zip: 85297
Submitted Via: Web
Date Sent: 2023-07-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-14
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: In accordance with the Fair Reporting Act.The list of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. Account Name : APPLE CARD GS BANK Account Number : XXXX 15 U.S.C 1681 section 602 A. States I have the right to privacy 15 U.S.C 1681 section 604 A Section 2 : It also states a consumer reporting agency can not refurnish account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) section states : no, consumer reporting agency may make any consumer report containing any of the following items of information any other adverse item of information, other than records of conviction of crimes, which indicates the report by more than seven years 15 U.S.C 1681s- ( A ) ( 1 ) a person shall not furnish any information relating to a consumer to any consumer reporting agency, if the person knows or has reasonable calls to believe that the information is in accurate
Company Response:
State: TX
Zip: 77433
Submitted Via: Web
Date Sent: 2023-06-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-14
Issue: Other transaction problem
Subissue:
Consumer Complaint: Marcus Savings account received a verified request by me to transfer money from my Marcus account into a verified account in a different bank. In response, they locked my account and told me to call a number to unlock the account. I called Marcus and they first asking probing questions regarding what I was going to do with the money I was transferring and why I was moving it out of Marcus ( I was planning on leaving a substantial amount in the account ). They said that they are going to cancel the transfer and that I could not transfer the money to my linked account or I should just keep it in the Marcus account. I also tried to set up an account with my Mother in Law and it was a nightmare. Went through all the steps and they said that she was denied for not apparent reason as she has great credit and other bank accounts with no issues ( I believe because we were taking advantage of their promotion giving the referring person and the new customer an enter 1 % on the account ) They finally said I could transfer money only into the same account I transferred it in but I would have to start the process again from the beginning. They were acting like it was their money and that they would tell me how I should be using it. I have been reading more an more articles regarding folks trying and failing to get their money out of Marcus savings accounts. You request the account number but they locked my account and I do not have access. Thank you, XXXX
Company Response:
State: WA
Zip: 98105
Submitted Via: Web
Date Sent: 2023-06-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-14
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: This is a follow up from case XXXX as my issue is STILL not resolved. Goldman Sachs indicated they backdated my payment to XX/XX/XXXX, as it should have been, except I am still being assessed interest despite that statement being paid in full. They made no effort to contact me except for a single voicemail, where they did not leave a return number other than general customer service, and general customer service has no idea how to step into this matter and help me. What I now show, is the payment date changed from XXXX to XX/XX/XXXX, and interest charges of {$77.00} on XX/XX/XXXX. General customer service says the payment date is wrong, it should be XX/XX/XXXX and shows as such on their end, but they can not explain the additional interest charge or the fact that my account is now accruing interest for the month of XXXX, despite it starting the month out with a {$0.00} balance, paid in full in the previous month. It is my supposition that their " backdating '' of the payment has created more problems for me than it solved. Suffice it to say, my issue is not resolved, and as an aside, I believe Goldman Sachs is lying about the limitation of check payments existing on XXXX 's side. XXXX and my credit union both indicate the limitation is on Goldman 's side and while I can't definitely prove it one way or the other, I'll note that I have no issue paying any other credit card bank via XXXX. This is solely a problem with Goldman Sachs. As an additional aside, I have filed for arbitration against Goldman Sachs on this matter, due to their continued unwillingness to simply fix my account. I would very much like to resolve this without seeing that process through to its conclusion but at this point I do not believe that is likely.
Company Response:
State: OR
Zip: 97223
Submitted Via: Web
Date Sent: 2023-06-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-15
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: GOLDMAN SACHS DID NOT SAY I CAN BUY TREASURY BILLS. MY QUESTION IS CAN I BUY TREASURY BILLS WITH MY ACCOUNT?
Company Response:
State: NY
Zip: 11563
Submitted Via: Web
Date Sent: 2023-06-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-14
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I responded to a savings incentive offering XXXX for depositing XXXX into the account and maintaining the balance for 90 days. The account had less than XXXX in the account at the time and a withdrawal was made prior to depositing the XXXX which happened immediately after activating the incentive. I held the funds in the account for over 90 days with a balance in excess of XXXX for that time. The refuse to honor the incentive. They also wasted hours of my time on the phone and had multiple opportunities to inform me that they would not honor the incentive
Company Response:
State: IL
Zip: 60010
Submitted Via: Web
Date Sent: 2023-06-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-13
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: Marcus ran a promo in XXXX for {$100.00}. I met the conditions and received an email acknowledging. {$100.00} should have been paid out in XX/XX/XXXX. Called two times and Marcus both times agreed I should be paid. 1st call, agent said case would be open. On 2nd call, agent said no case existed. 2 call agent said that Marcus will manually review and pay whenever. They have no ETA which is unfair given the XXXX XXXX XXXX XXXX Online Savings Account {$100.00} Cash Bonus Offer Terms Offer valid from XXXX XXXX XXXX ( the Offer Period ). To qualify for the {$100.00} Cash Bonus ( the Offer ), you must enroll a Marcus Online Savings Account in this offer at https : //www.marcus.comXXXX or by calling Marcus at XXXX ( XXXX ) by XXXXXXXX XXXX ET on XXXX Upon successful enrollment you will receive a confirmation of your enrollment via email or U.S. mail. After enrolling, you must deposit {$10000.00} or more in new funds from an external account into your Marcus Online Savings Account within 10 calendar days of enrollment ( the Funding Period ). The account balance plus a minimum of {$10000.00} in new funds ( the Required Dollar Amount ), must be maintained in your Marcus Online Savings Account for 90 consecutive days from the date of reaching the Required Dollar Amount. The account balance is based on the starting current balance reflected on your account at XXXX XXXX. ET the day you enroll. Once the Funding Period has ended, your Marcus Online Savings Account balance may not drop below the Required Dollar Amount at any point until after the 90 consecutive days have passed. You may make multiple deposits within the Funding Period to reach the Required Dollar Amount. Internal transfers do not count for the purposes of this Offer. If you choose to enroll a different Marcus Online Savings Account, you must deposit {$10000.00} or more in new funds from an external account into the newly enrolled account within 10 calendar days of enrollment, even if you have reached the Required Dollar Amount in a previously enrolled account. The {$100.00} bonus will be deposited into your Marcus Online Savings Account within 14 calendar days after fulfilling the above requirements. To receive your bonus, your account must be open and in good standing at the time the bonus is deposited in your account. The bonus will be treated as interest for tax reporting purposes. Offer available to new and existing customers. Each customer is limited to one cash bonus offer. This Offer can only be applied once to an account. If an account has multiple owners, the account is limited to being enrolled for this Offer under one account owner and receiving one cash bonus. Remaining account owners may be eligible to use another eligible account to enroll in this offer. This Offer may be combined with other promotional offers available to Marcus Online Savings Account customers.
Company Response:
State: TX
Zip: 75287
Submitted Via: Web
Date Sent: 2023-06-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-13
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: In XX/XX/2023 my wife XXXX and I opened an online savings account with Marcus by Goldman Sachs. I immediately linked my XXXX XXXX account and transferred {$3000.00} to my new Marcus Account. I was notified 2 days later that the deposit was received. Shortly after my account was locked. I discovered this when I tried to log on to the account via the app for XXXX. I called on XX/XX/XXXX and spoke to a Marcus rep for 17 minutes and I was told that my account was locked because my phone number is not linked to my name. As a side note I have 2 other banks and 3 financial investment businesses that I use fine with this phone number. I called Marcus again on XX/XX/XXXX and was on hold back and forth with Marcus reps for almost 40 minutes. I asked them if it was possible to just send the money back to XXXX XXXX and close the account. They said that they could not do that and accused me of being " suspicious ''. On XX/XX/XXXX I received a generic email stating that my account had been closed. There was no information about what happened to my money or how to obtain my money.To this date no one will provide an answer as to what happened with my account. I immediately called and I had to call back 3 times to find someone who could help me. The first cal was 12 minutes, the second call was 22 minutes, and the third call was 9 minutes. At that time I was traveling in XXXX. I explained to the rep that I would be home on XX/XX/XXXX. She told me that we would have to sign and notarize a document to receive our money. At that point I said ok please send the document. When I arrived home there was no document from Marcus. I called again on XX/XX/XXXX for 15 minutes and I was told " sorry '' and new documents would be sent out. I was told that I would receive them in 3-5 days. On XX/XX/XXXX I called back because I still had not received the documents. I was told by a Marcus rep that it is actually 7-10 business days so I would need to wait until XX/XX/XXXX and that the documents were sent on XX/XX/XXXX. On XX/XX/XXXX I still had not received the documents. I called Marcus again, this time for 52 minutes talking with reps and being put on hold why they research my situation. I was told by the second rep that the papers were resent on XX/XX/XXXX and it would take 7-10 business days to receive them. I politely explained that this is not acceptable. I have been waiting for these papers since XXXX and I have not had access to my money since XXXX. I asked her if Marcus could produce evidence that the papers have been sent. She said they could not. I asked if the papers could be sent with a tracking number and/or a signature requirement and she said they could not. It is ironic that Marcus locked my money and closed my account because they claim my phone number could not prove who I am, but now they are holding my money and providing no proof that they are working to restore it back to me. At this point I want my money returned to me immediately without any cost to me ( notary cost ). Other banks have ways of confirming ID of their online customers ( XXXX XXXX for example ). This does not seem legal. Please advise me how to get my money. Do I need legal assistance?
Company Response:
State: CA
Zip: 95688
Submitted Via: Web
Date Sent: 2023-06-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-13
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: Recently received my card, made some purchases for my XXXX XXXX XXXX XXXX. Received an email that my statement is ready, clicked on the link and attempted to login, said my password was wrong, I tried to reset it and login, no go. After a co8ple of tries it stated my account was locked. I clear my cache and cookiesx and tried again, nothing. I tried another browser, another computer, still the same thing. I called their " customer support '' and the only thing they managed to do was send my XXXX XXXX into XXXX XXXX XXXX while " XXXX '' me stating that my account was not locked!!! HOW CAN I PAY MY BILL IF I CAN NOT ACCESS THE SITE? I also mentioned that I am an American living with XXXX and asked for an agent with XXXX training, and was just met with silence. I thought this was a legitimate bank, the discrimination and rudeness I experienced is unacceptable and now they are going to claim I didn't pay and make me out to be a deadbeat when I can't even login?!?!
Company Response:
State: MI
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-06-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A