Date Received: 2023-01-10
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: All completed documents and approved for mortgage XX/XX/XXXX ready for closing. XXXX I received notice that property was not available due to fraud. I received notification from lender on XX/XX/XXXX that my application was denied due to my credit history.
Company Response:
State: MI
Zip: 482XX
Submitted Via: Web
Date Sent: 2023-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-10
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I opened my home loan in XXXXFifth Third Bank took over my loan. Since, I did have a couple of late payments up to XXXX or XXXX. Every year since, and up to now, the company has claimed that I've continued to make late payments without the due late fees, and they also claimed that I wanted to sell my house and they assisted me with the sale which incurred over {$200.00} in fees that they started collecting two and three times a year since XXXX. The company knew my age and knew this was my first mortgage loan. So, I stopped sending money orders and started completing payments online. I felt like this would keep a better trail. Whenever I paidd my loan at the beginning and end of the same month since the bill was due on the first of each month, they would put my second payment towards principal instead of applying it to the next month as I indicated in the notes section of my online payment. To their defense, they would tell me that they can't see the notes-but this is their online portal. I was also told that I could make payments over the phone for free in which I would receive a notification later that there was charges for making payments over the phone instead of by mail or online. I wasn't able to afford a phone for a while so I used my neighbor 's phone number-they called her so much that she changed her number. So, since around XXXX, I haven't had a number on file, but fifth third has been sending me junk mail and my monthly mortgage payment notification by mail. In XXXX of XXXX, I got an online message when I logged in to setup my mortgage payment. The message informed me that I would have to download their new app or I wouldn't be able to login online after XX/XX/XXXX. So, while online in XXXX, XXXX, I went ahead and setup payments up to XXXX, XXXX. So, in XXXX, XXXX, I downloaded the new app, wasn't able to login with same credentials so I called number provided. I was assisted and was able to login, but then before accessing my account, an error message appears " well that didn't go as planned. Please try again. If this is your second try, go ahead and message us or call XXXX and we'll figure it out together. '' I've called several times since XX/XX/XXXX to get assistance with logging in to make a payment. I have had no success with several representatives. After XX/XX/XXXX, I incurred a late fee. The last time that I called was XX/XX/XXXX and I provided a phone number and email address for them to assist me with online access and the representative told me, " well you still have to wait 15 days for everything to be updated before you can access your account. '' I informed him that by that time I would have another late fee. He offered to take a payment online but I told him that I won't be able to afford the hidden fees for making a payment over the phone. So, on XX/XX/XXXX I received a letter from fifth third bank informing me that my loan would be in default if no payment was received 10 days after the date on the letter- XX/XX/XXXX, XXXX which was probably typed up while I was on the phone with representatives from the company for several hours that day. Fifth Third Bank has been taking money from me that has not been applied appropriately or at all to my home loan. I no longer have access to their online portal which I was able to make payments and see my payment history-although they are able to manipulate their system from their end of the online portal. However, I have had the same bank since before the approval of my home loan. And, every payment that I have made since making payments online, I can retrieve from my bank. I need help finding a lawyer who can go through every page of my payment history with fifth third bank so that I can payoff my home loan and not deal with this company any longer. Any help would be greatly appreciated.
Company Response:
State: SC
Zip: 293XX
Submitted Via: Web
Date Sent: 2023-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-10
Issue: Fraud or scam
Subissue:
Consumer Complaint: XX/XX/XXXX- I was trying to sell my XXXX XXXX XXXX XXXX market place. Some guy scammed me by pretending to be XXXX. I was lied and deceived by making me send him two transactions of {$300.00} and {$230.00}. XX/XX/XXXX - I called my bank XXXX XXXX to report a dispute claim. I received a dispute claim number and was told that a letter was going to be sent home. XX/XX/XXXX- I received two provisional credit one of {$300.00} and {$230.00} XX/XX/XXXX - The bank took back the credit- {$230.00} - {$300.00}
Company Response:
State: FL
Zip: 33928
Submitted Via: Web
Date Sent: 2023-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-11
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: XX/XX/2022 My gift card supply charged my account at fifth third bank XXXX XXXX XXXX XXXX XXXX XXXX I called and told them it was fraud, they opened a case, promised a credit. I never received a credits, they told me it wasnt fraud and refused to give my money back- even though it was purchased in XXXX and I have proof of being at my work in XXXX
Company Response:
State: FL
Zip: 33756
Submitted Via: Web
Date Sent: 2023-01-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-07
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I called into 53 bank to file a dispute. I spoke with a XXXX rude lady named XXXX who wanted to be argumentative the entire conversation with her XXXX XXXXXXXX speaking self. I asked to speak to a supervisor and she just held the phone for 5 minutes or more before putting me on hold. As of now I still have not been allowed to file my dispute nor speak with a supervisor regarding her conduct.
Company Response:
State: IL
Zip: 60623
Submitted Via: Web
Date Sent: 2023-01-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-06
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: XXXXXXXX XXXX withdrew {$600.00} from our account with counterfeit checks that were altered from an original check that we gave to a family friend 's son for his birthday. Check number XXXX was written to a XXXX XXXX for {$50.00} for his birthday on XX/XX/2022. When my wife checked our statement dated XXXX she discovered that check XXXX which had already cleared in XXXX of 2022 for {$120.00} to XXXX XXXX XXXX XXXX cleared again for {$50.00} on XX/XX/2022 to XXXX XXXX XXXX XXXX The check number had been altered and the date on the check had been typed in rather than handwritten like the original check. As she continued to balance the checkbook, she discovered check number XXXX also dated XX/XX/2022 had cleared for {$500.00} and check number XXXX dated XX/XX/2022 had cleared for {$50.00}. We are still using checks in the XXXX to XXXX range and have not even ordered checks in the XXXX range. Once she reported the fraud to me, I immediately filed a police report and filed a fraud complaint with Fifth Third Bank. Fifth Third Bank has denied the fraud and refuses to refund our money due to these counterfeit checks and their lack of security measures to protect customers. Fifth Third Bank is a disgrace for treating law abiding customers in this manner.
Company Response:
State: IL
Zip: 604XX
Submitted Via: Web
Date Sent: 2023-01-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-05
Issue: Getting a loan or lease
Subissue: Fraudulent loan
Consumer Complaint: This company has failed on multiple occasions in the past couple months to comply to the laws. They have failed to investigate my dispute properly, FAILED TO RESPOND to my disputes, failed to prove investigations, failed TO PROVE OWNERSHIP, failed to legally verify and prove willful negligence. This company has FAILED to investigate and validate this information and provide me with copies of documentation associated with these accounts bearing my signature showing that I gave ANY PERMISSIBLE PURPOSE to furnish any information on my behalf. I, XXXX XXXX, have gathered all this information for litigation to file lawsuits and seek grand jury on this matter against the credit bureaus and these companies that are making money off me while maintaining my credit in the ruins and selling my information to third parties FIFTH THIRD BANK, NA XXXX XXXX XXXX XXXX XXXX XXXX, OH XXXX Opened : XXXX XXXXXXXX XXXX Amount : XXXX FIFTH THIRD BANK, NA XXXX XXXX XXXXXXXX XXXX XXXXXXXX XXXX, OH XXXX Opened : XXXX XXXXXXXX XXXX Amount : {$54000.00}
Company Response:
State: FL
Zip: 33137
Submitted Via: Web
Date Sent: 2023-01-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-04
Issue: Trouble during payment process
Subissue:
Consumer Complaint: This is a complaint for an aggressive and harassing debt collection process. XXXX Mortgage recently took over control of my mortgage. My payments are due on the first of the month. They are considered late after the XXXX of the month. Today is the XXXX and XXXX Mortgage has started making Attempt to collect on a debt phone calls to my place of work. They did not even try to contact me at home first. This sort of aggressive behavior to collect on a debt that is NOT even late is highly inappropriate and is harassing. I dont know how they even had my work phone number because when I checked my account settings the only number listed was my cell phone. When I told them to never contact me at work again and to not contact me at all unless my payment was actually late, the caller hung up on me.
Company Response:
State: AR
Zip: 72076
Submitted Via: Web
Date Sent: 2023-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-04
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: The following is the complaint : I set up an account with XXXX XXXX specifically to transfer money that was suppose to be wired via XXXX XXXX. The account was to receive {$500000.00} From XXXX XXXX XXXX. It is a holiday. His person in New York sent the wrong form to me. XXXX XXXX XXXX insisted I send the wiring instructions provided by Fifth Third Bank. His account XXXX is XXXX XXXX. I sent to him the wiring instructions. Today I went to Fifth Third to check on status. XXXX XXXX XXXX claimed there is an alert on my account. He refused to explain it. He then canceled the account. A wire transfer was in process. I am asking for a fine on him personally. I also am asking for his dna test with XXXX XXXX and XXXX XXXX. Each has family that was stealing as me. If he aided them, then additional charges connected to criminal federal based on Fifth third being based in another state and having interconnected technology corrupting my name on purpose illegally. I need the alert provided to me immediately. I also need paid upfront {$110000.00} for the fine. Then a review of each location and the damages created by each connected to their interconnected databases. The way I understand some of the fines that are issued, the issuing and processing authority takes a percentage of the fine ( like XXXX XXXX ) and the remainder would go to me. Each location Fifth Third has to be fined. Plus all contractual agreements they have with others who access and use their data have to be identified and possibly also fined ( they created a viral discredit situation ). The original complaint is they blocked me from money while homeless causing me to possibly be in jeopardy of losing my life and everything I was able to replace up to this point. XX/XX/2022 set up account with XXXX XXXX XXXX with XXXX XXXX XXXX about a week later. He canceled the account effective XX/XX/XXXX. The wire transfer was canceled. I am requesting a fine on him personally with an international search connected to sourcing if his family personally stole with others as me or if Fifth Third Bank stole always with others as me in Ohio. There are a bunch of financial crimes in Ohio ( including XXXX XXXX illegally billing and stealing {$10000.00} ). XXXX XXXX XXXX looks too much like XXXX XXXX 's relation. XXXX XXXX with XXXX XXXX stole as me and were arrested in the XXXX connected to XXXX XXXX or XXXX XXXX. They refused to let me know what they did. A professor contacted me to let me know they ran others crimes as mine. He Knew who they were. My brothers each stole from me always. They are not bio-related See links : XXXX XXXX claimed to manage the office space I leased for phones, fax, mail and temporary space when needed. She stole as me and with others as me knowingly cross connected to XXXX XXXX and XXXX XXXX : XXXX : XXXX The following link means XXXX always XXXX and messed up with others as me XXXX XXXX XXXX XXXX XXXX stole money and set up a mortgage company in a building where ai had an office. He claims I am his operating XXXXXXXX XXXX XXXX XXXX XXXX and IL are historically on record illegal or positioning the USA for a HUGE war connected to the intentional sabotage of all public relations firms and also all banking. They really messed up in extreme diabolic manner and harmed me for reporting crimes. I am the only XXXX XXXX in the USA. XXXX XXXX is my XXXX who apparently stole as my receiver and or XXXX and or owner or partner. His family may have always stolen with XXXX XXXX and XXXX XXXX. Each of them stole with XXXX XXXX Relations XXXX XXXX. Many cases cross connect. I think XXXX family may be related to XXXX XXXX. It means both XXXX and XXXX are thieves connected to receiving as me. They have always done it with specific government divisions of people always illegal. It resulted in surveillance photos and other. The way XXXX stole as me and my receiver connected to extreme banking crimes has to be separately detailed with evidence. They stole with what appears to be agents who always stole with technology companies like XXXX ( I just did a quick complaint about them today ) and XXXX and others. XXXX stole with each building I had an office out of. The links show they continued to steal with others as me like a XXXX network. The way they stole, the most expert are historically criminal and stupid on record. It is as if they drugged everyone.
Company Response:
State: IL
Zip: 60201
Submitted Via: Web
Date Sent: 2023-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-04
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: My truck was broken into seven years ago, and my computer bag, laptop, passport, and other documents were inside. Shortly after that, I became plagued with identity theft fraud. Someone opened up a business account and or loan with Fifth Third under my name. I have submitted documentation to the bank regarding the fraud, and to date, it has not been rectified. I am requesting for the account to be deleted from credit bureau reports and for collection activity to cease and desist.
Company Response:
State: TN
Zip: 37075
Submitted Via: Web
Date Sent: 2023-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A