Date Received: 2023-01-24
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Fifth Third bank did not do an accurate accounting of my escrow account, property taxes, or homeowners insurance, so my escrow account is currently underfunded. I have a property tax bill due XX/XX/XXXX, that fifth third is supposed to pay. I contacted fifth third and asked how to apply an escrow only payment, as their online portal DOES NOT ALLOW THIS. I was told to put a note in the memo that it is an escrow payment. I said " Oh, I thought that was a memo for me, can you all see that? '' No response. Well, I've tried to contact them again but their chat customer service is not available. It's never available or on their website, despite claims otherwise. I decided to go ahead an make a payment of {$500.00} and put a note to " apply to ESCROW only! '' XXXX business days later these morons applied it to my principal. I have no way to contact them. I'm hard of hearing and can't speak on the phone. Their chat doesn't work. Their customer service e-mail link doesn't work. I don't understand how a company this large can have such a poorly designed payment portal that it can't accept escrow payments. I don't understand why it takes 3 days to apply something AS I REQUESTED since obviously a person is looking at these. I don't understand why they continue to employee such useless people who can't read or do their jobs. I don't understand how this bank, which is obviously trying to XXXX up my payments, is allowed to continue in business. I don't understand why they don't accommodate customers who can't use phones. When I'm done with them, they won't be in business anymore.
Company Response:
State: CO
Zip: 808XX
Submitted Via: Web
Date Sent: 2023-01-24
Company Response to Consumer: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Date Received: 2023-01-24
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/2022, my checking Account at FifthThird Bank was 'hacked '. XXXX withdrawals were made thru a secondary bank partner 'XXXX XXXX. The payments were for {$490.00} and {$300.00}. I was not informed of these withdrawals inadvance. I immediately had my computer cleared of any malware at XXXX XXXX XXXX XXXX. I told Bank Fraud Dept. that day and they started a case. ( # XXXX ). On XXXX XXXX, they closed case. I told them i cleared my computer of any malware and thjey said to send them 'proof ' and they would reopen case which the did. Last week they sent a notice saying They could.t do anything to help retreive the stolen ' money. I have been a customer with 5th3rd Bank for over 10 years, my wife and i are in our late XXXX 's and on limited income. We need help.
Company Response:
State: OH
Zip: 43016
Submitted Via: Web
Date Sent: 2023-01-24
Company Response to Consumer: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Date Received: 2023-01-24
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: Fifth Third Bank on XX/XX/XXXX put my bank account into closure for " risk mitigation ''. At this moment in time I was running a campaign across the country in XXXX XXXX California. I was able to take money out the ATM through a tedious process until XX/XX/XXXX, they lied and said my bank card was deactivated and I could no longer take money out the ATM. Their decision to do this forced me to not be able to continue running my campaign and paying my contractors. This also forced me and my team into homelessness because we had no access to money unless we went into a fifth Third Bank which is nowhere close to XXXX XXXX CA. On XX/XX/XXXX fifth third bank sent a cashier 's check to my home in north Carolina that was the final amount in my account. I borrowed money from my family in order to make it back home. On XX/XX/XXXX I took the check to a fifth third bank in XXXX north Carolina and they refused to cash it, even though it was a fifth third cashier 's check. They told me I could sign it over to my aunt and they would allow it to be cashed, then the teller at the branch refused to cash it. We then took the check to the local credit union to cash, in my aunt 's account because I had already signed it over to her, which fifth third bank refused to honor because I did not verify who I was before the check could get verified and put my aunt 's account into negative {$2500.00} I then continued my mobile deposit on XX/XX/XXXX with XXXX XXXX XXXX XXXX and while on the phone with them verified myself and the check and fifth third bank honored the check. Then on XX/XX/XXXX, that following Friday fifth third sent an email to XXXX XXXX XXXX XXXX to not honor the check which put my account in the negative {$1600.00}.
Company Response:
State: NC
Zip: 275XX
Submitted Via: Web
Date Sent: 2023-01-24
Company Response to Consumer: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Date Received: 2023-01-24
Issue: Wrong amount charged or received
Subissue:
Consumer Complaint: I first verified my external accounts ( XXXX XXXXXXXX XXXX XXXX and XXXX XXXX ) with small security deposits made by XXXX. I then initiated XXXX transfers on the XXXX XXXX, using Fifth Third 's online banking website to conduct these transfers, in order for me to fund my Fifth Third account. The first transfer from my XXXX XXXX XXXX account for {$8000.00} and the XXXX transfer from my XXXX account, for {$5000.00}. However, I got a voicemail a day later to say that I needed to verify my account, unfortunately I missed the call and was not able to catch them in time before they cancelled my transaction. But I did speak to them a day later and they told me the funds would be returned to my accounts from where they originally came from and it may take up to XXXX business days. It has been almost XXXX weeks now and I have contacted XXXX bank and they have not helped me in this matter whatsoever. I do not know where my money is being held up and why it isn't getting returned to my accounts since they rejected it.
Company Response:
State: OH
Zip: 44212
Submitted Via: Web
Date Sent: 2023-01-24
Company Response to Consumer: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Date Received: 2023-01-23
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: 53rd Bank places false charges on the account that where not paid to the vendor. Requested receipt the vendor closed the account because it was not paid. Both where sending request for payments. Asked for itemized payment 53rd closed the account. Received another request in 53rd Bank behalf from XXXX XXXX XXXX XXXXXXXX XXXX. OH XXXX requesting {$650.00}. This is fraud and financial bullying scam.
Company Response:
State: IL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-22
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: On XX/XX/2022 I accepted an offer from fifth third for a balance transfer to the XXXX card with a XXXX percent interest for XXXX months, due to a processing error fifth third is now refusing to honor the rate. In early XX/XX/2022 I had an issue with my autopay where it paid the balance on my fifth third twice, deducting the statement balance that I had already paid. This took a long time to resolve due to the unresponsiveness of the branch XXXX at that time, I subsequently stopped the auto pay on the XXXX card because of potential errors and slow response from fifth third. I paid off the balances prior to the transfers so there would be no interest or payment required for the remaining promotional period. On XX/XX/2022 I received a notice from fifth third for insufficient funds, stating an auto payment of the full balance on my XXXX card can not be processed because it would overdraw my account for over XXXX to pay a balance that wasnt due for another XXXX months. I immediately contacted fifth third and was told the payment would be stopped. the payment ended up showing as processed then reversed even though there were nowhere near enough funds in my checking account to cover the payment. After waiting over a week with no response and contacting fifth third again I was told by fifth third because the payment is perceived by their system as balance paid and new credit issued, they started to charge me interest on the balance transfer and theres no way to remedy the error and refused to honor the XXXX percent rate. It's absolutely ridiculous to consider the return credit as new credit issued, I received email communication which i have can forward to you on request form fifth third clearly stating the payment was not made. So how can the act of correcting an error be considered a payoff of existing balance and new credit taken out if there were no funds available complete the payment in the first place?
Company Response:
State: CO
Zip: 808XX
Submitted Via: Web
Date Sent: 2023-01-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-22
Issue: Took or threatened to take negative or legal action
Subissue: Threatened to sue you for very old debt
Consumer Complaint: XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX has committed Securities fraud and Identity fraud. I never consent the using my name which is identity left. XXXX XXXX XXXX has taking Securities out in my name without my consent. All debt is prepaid with my XXXX XXXX XXXX.
Company Response:
State: FL
Zip: 34711
Submitted Via: Web
Date Sent: 2023-01-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-22
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: In early XX/XX/XXXX I received a bonus offer for {$550.00} from Fifth Third bank with a unique offer code. The offer required me to wait XXXX if I had a previous account with Fifth Third bank in order to qualify. The account I had with Fifth Third bank was previously closed on XXXX XXXX XXXX, so to meet the time requirement I had to wait until after that date in order to qualify. On XXXX XXXX XXXX having met the XXXX requirement I opened a new checking account in order to qualify for the {$550.00} bonus offer. The time difference between XXXX XXXX XXXX XXXX XXXX XXXX XXXX is XXXX XXXX XXXX XXXXs excluding the end date, or XXXX XXXX XXXX days excluding the end date. I signed up for the bonus offer and a document titled " {$550.00} with {$3000.00} XXXX Checking Offer '' was created during the signup process. In order to qualify for the bonus I was required to " make direct deposits totaling {$3000.00} or more within 90 days of account opening ''. Fifth Third bank defines a direct deposit as follows : " A qualifying Direct Deposit is an Automated Clearing House ( ACH ) credit, which may include payroll, pension, or government payments ( such as Social Security ). '' I made XXXX XXXX deposits as stated on the qualification requirements in excess of {$3000.00} each time. Since the deposit requirement states " may include '' it does not define that deposits had to originate exclusively from those sources. The cash bonus was to be deposited to my checking account within XXXX business days after making the {$3000.00} XXXX deposits. Fifth Third bank failed to post the bonus as stated on the terms. I contacted my personal banker XXXX, and I informed him about not getting the bonus in the time specified. XXXX stated that he was going on vacation and would have someone else look into this matter. That person never followed up on this issue. When XXXX returned from vacation he called to update me on this matter. This time XXXX requested the documentation I received for the bonus offer. I emailed that information to XXXX. A week goes by, and I call XXXX for a status update, and someone else answers the phone informing me that XXXX no longer works at Fifth Third bank. That person stated that someone else would contact me. I have yet to hear back from anyone regarding this matter. I feel like I'm getting the run around and that this matter is not being addressed.
Company Response:
State: FL
Zip: 33613
Submitted Via: Web
Date Sent: 2023-01-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-21
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I made a deposit of XXXX Money orders of {$1000.00} which totals out to be {$3000.00}. I also made a deposit of {$500.00} cash to my bank 5th 3rd bank on XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX location. The next day XX/XX/ I went online to check my online banking to pay my bills, and my account is now locked. I immediately then called 5th and 3rd banks customer service and was told that my money orders were fraudulent. I purchased the money orders from a grocery store. I went into the bank on XXXX XXXXXX/XX/XXXX just to get my account number to try and pay a bill until I go home and locate the money order receipts, and was also told I cant take any money out of my account or have access to my account until I bring in a receipt. I don't mind traveling back and forth through stand still traffic to get them but I have bills to pay and I am now late on my rent because of this. I have the receipts of the the money orders I just couldn't bring them until XX/XX/XXXX.
Company Response:
State: GA
Zip: 30318
Submitted Via: Web
Date Sent: 2023-01-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-21
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: XXXX XXXX holder services has a hold on my deposit received from the internal revenue services in XX/XX/2022. They continue to hold the money and charge me administrative fees. They claim they have a court order to hold the money but will not give me a copy. I need my money released and I need it asap.
Company Response:
State: IN
Zip: 46222
Submitted Via: Web
Date Sent: 2023-02-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A