Date Received: 2023-12-16
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: This complaint is regarding Fifth Third Banks overdraft coverage for new accounts opened less than 90 days. When a new account holder signs up for overdraft coverage, which covers every day purchases using your debit card and ATM transactions ; number three in the fine print under the terms and conditions of overdraft coverage states that new accounts open 90 days or less will not be assessed any overdraft fees, however, it is at Fifth Thirds discretion whether they pay the overdraft. To me this means exactly what it sounds like.any new account thats been opened 90 days or less does not have to pay overdraft fees. But Fifth Third may or may not pay the overdraft. Either way, new accounts will not be assessed overdraft fees. Its clearly stated in the terms and conditions that I signed when I opted in to overdraft coverage. So Fifth Third took {$300.00} out of my account to pay back an XXXX account that was linked to a previous account which I closed due to fraud. Everyday I would wake up to alerts and text messages stating that multiple attempts were made to get into my account. I changed my username and password but it still kept happening and trying to protect myself and the bank I decided to close my old account and open a brand new momentum checking account. During this process I was unable to transfer money from the new account to pay the XXXX balance I owed. A personal banker told me that I could have the my advance account switched over to my brand new checking account, but he failed to do his job as promised, and it caused me a very rough time financially. When Fifth Third took almost {$300.00} out of my brand new checking account to pay the XXXX linked to my old account I closed due to fraud, they didnt bother telling me, or even call me as a courtesy, they just put on there day 45 charge off and then took the money out of my account. This caused a domino effect for me financially. And this is when I began to accumulate overdraft fees because I was over drafting my account without even knowing it because I was never informed that that {$300.00} would just be taken out of my account with no notice on XX/XX/XXXX. I never thought this would ever happen. Considering my banker said he was going to have all that taken care of for me. I understand that the bank needs to be paid back the loan, but the fact that they just took the money out of my new account to pay a debt associated with a old account was uncalled for especially around XXXX holiday. I have been told over and over and over that my account is not eligible for any further overdraft fee reversals. But I shouldnt have been charged any overdraft fees to begin with. Looking at this months statement, I put in more money than I took out. Most of the money I put in was used to pay overdraft fees. According to your terms and conditions of overdraft coverage, when I opted in, I should not have been charged any overdraft fee for the first 90 days. Even now I am still within my first 90 days of this new Fifth Third momentum checking account. I was charged a {$110.00} overdraft fee on XX/XX/XXXX, {$37.00} overdraft fee on XX/XX/XXXX, {$37.00} overdraft fee charge on XX/XX/XXXX, {$37.00} overdraft fee on XX/XX/XXXX, {$15.00} checkbook print charge on XX/XX/XXXX ( which I was told was free ), Two overdraft fees were reversed on XX/XX/XXXX in the amount of {$72.00}. But in total, for the statement of XXXX, I paid {$160.00} in overdraft and a check print fee. This is out of control, Ive been with fifth third for years, and never dealt with the fees like this, show some compassion to your loyal customers!
Company Response:
State: OH
Zip: 45150
Submitted Via: Web
Date Sent: 2023-12-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-15
Issue: Problem with additional add-on products or services
Subissue:
Consumer Complaint: XX/XX/2022 We were lied to by XXXX XXXX who knocked on our door and sold us solar panels, they stated this was an initiative by the state of Florida, because they wanted people to go green. They promised tax incentives & told us we would be saving so much money because the solar panels would cut our electric bill immensely. They Lied about the size of the loan, we did not know till afterward when we received an email from Dividend finance and I called Dividend finance in the very beginning with my concerns and told them we were misled, Lied to and pressured into signing up. Dividend told me everything was above board and would not let us cancel. Now here we are a year later with the panels still on our roof and still non-working since the day they were installed. We found out the work that was done on our home, was done illegally and without a permit or inspection from city. Even worse, Dividend released monies to XXXX XXXX for not only Incomplete work but illegal work done on our house. We did not agree to them releasing money on our behalf. They approved everything from XXXX XXXX, very quickly and without our knowledge so the loan could be activated. I also believe they targeted me a stay at home mother with no income to be named on the loan, rather than my husband who has a good income and good credit. So they could charge a higher tax rate. Now XXXX XXXX are out of business and Dividend are trying to keep customers locked into these huge loans. A loan that I was not even aware of when the guy was in our home trying to sell us the panels. He told us this was being done through Florida, because the state of Florida wants people to go green. Lies. Now Dividend is calling me trying to get me to agree to a third party solar company with great reviews to fix XXXX XXXX mess. When I asked XXXX from Dividend the name of this third party company, with great reviews she could not tell me. Then she backtracked saying well actually we have not found one yet, but I would need to agree first. I do not have a contract with this third party company, it was with XXXX XXXX, who are now out of business. Our panels have never been fixed or connected. Our local electric company did not even know these panels were on our roof, yet Dividend approved the work and released money to XXXX Stating it was complete. Without permits, photos or documents shown to us the Consumer. Because there is none. Again it was done illegally. The only thing I want at this stage is those NON WORKING panels off my roof and to never do business with Dividend ever again.
Company Response:
State: FL
Zip: 33810
Submitted Via: Web
Date Sent: 2023-12-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-15
Issue: Problem caused by your funds being low
Subissue: Late or other fees
Consumer Complaint: Subject : Formal Complaint Regarding Account Issues with Fifth Third Bank Dear Consumer Financial Protection Bureau, I hope this letter finds you well. I am writing to bring to your attention a concerning issue I have encountered with Fifth Third Bank, specifically regarding the handling of my Business Checking accounts. I maintain two separate Business Checking accounts with Fifth Third Bank in XXXX, IL. XXXX of these accounts, opened over two years ago, was initially subjected to a minimum balance requirement of {$50000.00}. Despite expressing my dissatisfaction with this requirement to the bank representative, XXXX XXXX, I was assured that maintaining this minimum balance would be beneficial to me, even though the account is non-interest-bearing. Recently, the balance in this account fell below {$50000.00} ( approximately {$30000.00} ), leading to the imposition of a $ XXXX monthly fee. When I contacted the bank 's customer service, I was informed that this fee was legitimate due to the shortfall in the minimum balance. Notably, my other Business Checking account with Fifth Third Bank does not impose any minimum balance criteria, and both accounts have minimal transactions annually, well below XXXX per year. Despite assurances from XXXX XXXX XXXX, the bank manager, that the account type had been changed to one with no minimum balance, I was dismayed to find the {$50.00} fee charged to my account again this month. I am submitting this formal complaint to seek your assistance in addressing this matter. Specifically, I request your intervention to facilitate the reversal of the two {$50.00} fees charged to my account and to ensure that the account type has indeed been changed to one with no minimum balance requirements. I believe that the Consumer Financial Protection Bureau 's involvement is crucial in resolving this issue fairly and expeditiously. Your attention to this matter is highly appreciated, and I look forward to a prompt resolution. Thank you for your time and consideration. Sincerely,
Company Response:
State: IL
Zip: 607XX
Submitted Via: Web
Date Sent: 2023-12-15
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-14
Issue: Trouble during payment process
Subissue: Trying to communicate with the company to fix an issue while managing or servicing yo
Consumer Complaint: First, Fifth/third claimed I didnt have homeowners Ins on the property. Spent numerous hours on the phone with them and my insurance company to get them the proof they needed. Fifth/third refused to document this information even though my insurance company had written documentation of sending them the required documents numerous times. Fifth/third then opened an escrow account in my name charging {$400.00} plus for insurance I did NOT need. In order to protect my credit I was forced to pay the excess until they cleared the insurance issue. During this time I received harassing, non stop phone calls from them!!! Even on Sunday morning at XXXX XXXX!! Second, during this inept show of customer service I went into the local branch to pay my mortgage. I then started getting non stop calls claiming I didnt make the required payment??? I called and was demanded to pay the imposed late fee before I could speak to a customer service rep! I demanded to speak to someone and was finally connected. She was able to sort this out however now this month I began getting those harassing nonstop phone calls again asking for my XXXX payment. I pay it on the XXXX like I always have. They claim it has to be paid by the XXXX. Really? Ive always paid by the grace period and now its not okay?? My payment is NOT late and never has been!!! I have 40+ years of perfect credit. This company has harassed and violated the Fair Debt Credit Act along with causing undue stress to me. I would encourage ALL consumers to shop elsewhere for a mortgage. This company shows a total lack of respect for its customers!!!
Company Response:
State: NC
Zip: 27516
Submitted Via: Web
Date Sent: 2023-12-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-14
Issue: Problem with a company's investigation into an existing problem
Subissue: Was not notified of investigation status or results
Consumer Complaint: My account was charged an erroneous overdraft fee that caused a negative balance. The fee that caused the negative balance was reversed but the resulting negative balance fees were not and account was reported to collections Bank can not charge me negative balance fees or other fees related to their error I called and requested info and never received a response. Phone call was recorded
Company Response:
State: FL
Zip: 331XX
Submitted Via: Web
Date Sent: 2023-12-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-14
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: on XX/XX/XXXX i received a fraud alert for XXXX at XXXX est, I took a look at my account and notice fifth third let 4 transaction for through with my debit card number from TEXAS before alerting me on the XXXX ( IM IN MICHIGAN ), i replied no to the text and was asked to call immediately so i did. it took me 4 tries to get to someone who wasn't lazy the first 3 kept telling me i have to call back during normal business hours to talk to PERSONAL CHECKING, they were ignoring my this isn't personal its business, finally the XXXX person helped me, blocked the card and sent a new one, but said he couldn't dispute the other charges because that was a different dept., and they were closed until XXXX the next day. I called started the dispute and nothing, until i get a final overdraft warning letter, they NEVER started the dispute and not only are giving me the run around, but they gave the lady at my local branch the run around on Tuesday when she attempted to tall and help me. at this point i believe they just want to extort money from me.. one rep ACTUALLY said that i teleported to Texas to watch a movie, because I am like " Right now i am on my couch in MICHIGAN after a long day at work watching tv, what did i do? teleport down there? ''
Company Response:
State: MI
Zip: 49015
Submitted Via: Web
Date Sent: 2023-12-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-13
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: - XX/XX/2023 : Salesperson from XXXX XXXX introduced himself and gave us a sales pitch, but when we questioned him and he did not know the answer, he decided to call Dividend for answers. Dividend representative came on the line ( rep had her on speaker phone from his cell ) and confirmed what the XXXX XXXX XXXX stated previously which was, if we were to pay the loan in it's entirety after installation was complete, it would only be {$25000.00}, but for now, we " need to sign the loan agreement with Dividend at {$42000.00} ''. Dividend was on the phone and agreed. Also, both XXXX XXXX XXXX XXXX and Dividend Sales rep ( on phone ) confirmed we would receive a XXXX XXXX state tax credit. Dividend confirmed once received tax credit, it could then be paid towards the loan. - XX/XX/2023 : Received an email from Dividend Finance congratulating us that our panels were installed when panels were in fact not installed, along with an attached " Letter of Completion '' document. - XX/XX/2023 : Spoke with a Dividend representative informing them that the installation was not complete, but Dividend insisted installation was complete because they received pictures and that they have already released payment to XXXX XXXX. - XX/XX/2023 : Received an email from Dividend Finance stating our " financing is complete '' along with an attached " Solar Loan Guidebook '' and " Loan Statement '' documents. - XX/XX/2023 : Spoke with a representative expressing my anger and frustration as to why my loan was activated when the solar panel installation was not completed. The representative said " you still owe the loan '' and hung up. - XX/XX/2023 : Received email from Dividend accepting loan payments from XXXX XXXX without my authorization and when installment was not complete. - XX/XX/2023 : Called Dividend questioning why they are accepting loan payments on my behalf. They said because panels were installed when they were not. - XX/XX/2023 : Received email from Dividend accepting loan payments from XXXX XXXX without my authorization and when installment was not complete. - XX/XX/2023 : Received email from Dividend accepting loan payments from XXXX XXXX without my authorization and when installment was not complete. - XX/XX/2023 : Received email from Dividend accepting loan payments from XXXX XXXX without my authorization and when installment was not complete. - XX/XX/2023 : Received an email from Dividend confirming Dividend has been accepting loan payments on my behalf from XXXX XXXX and due to the delay in solar panel installation, my loan is being deferred for 4 months " Proactive Loan Deferment '' until a PTO ( permission to operate ) is issued. Why are they deferring my loan when they claimed the panels were installed? " installation '' implies completion in a binding contract. Installment was NOT completed. Roofs are leaking, defective materials were used and per XXXX XXXX employees that are coming forward, " Dividend was one of the " most lenient '' lenders for them ( XXXX XXXX ) ''. Dividend releasing payment to XXXX XXXX prior to permits being submitted, prior to inspections passing, XXXX being issued, prior to installment is Consumer Financial Fraud. Dividend Finance committed Consumer Fraud and I have a very long list of consumers that have the same complaint and suffered the same damages. Consumers that also witnessed their sales rep call Dividend during the sales presentation. I also have a list of XXXX XXXX employees that have called me and come forward with information confirming Dividend and XXXX XXXX were indeed committing Consumer Fraud. XXXX page : " Victims of XXXX XXXX '' consumers are talking about the Lenders being involved in the sales pitch. Many consumers are in low income areas and XXXX consumers where Dividend Finance and XXXX XXXX targeted together. Dividend will benefit the tax write off and on the other end, collect from the borrower. This is Consumer Financial Fraud.
Company Response:
State: NJ
Zip: 07076
Submitted Via: Web
Date Sent: 2023-12-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-14
Issue: Problem with additional add-on products or services
Subissue:
Consumer Complaint: XXXX XXXX for solar panels loan Done by Divident hey subsidiary of fifth third bank gave us a loan to do solar panels for XXXX in XX/XX/2022 XXXX since the solar panels were never installed permitted or correctly done XXXX started making our monthly payments to dividend financial on our behalf until XXXX for their employees and empty their offices, leaving us the consumer with a loan and no panels installed or permitted. XXXX never had our permission to make payments to dividend financial the affiliate or subsidiary of the fifth third bank for our loan for the solar panels. Currently alone is suspended for four months for further investigation. Their information Dividend XXXX XXXX, Option XXXX XXXX
Company Response:
State: FL
Zip: 330XX
Submitted Via: Web
Date Sent: 2023-12-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-13
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I deposited a check for XXXX on XXXX I asked the clerk when it would post and she told me XXXX. Now there is a hold on the deposit and I cant access my money until XXXX. This is a check the cash value of my surrendered life insurance policy. It was printed in the XXXX of XXXX and I just received it in the mail on XXXX. Their reply is there is a confidential source that states the funds may not be paid. I have bills to pay! That is why I cashed in my policy. My Father died on XXXX and I have not been working since. I have XXXX children to care for and my car note and insurance are at risk of being repossessed and cancelled. This is not right. Had she been truthful with me I could have cashed the check at a XXXX XXXX and paid the fee for the processing. Fifth Third Bank is not the bank to bank with. I called them this morning to ask them to release the funds and all of the agents I spoke with are reading a script and telling me to refer to the letter, which I already read, in regards to the hold process. I am so frustrated right now!
Company Response:
State: OH
Zip: 45240
Submitted Via: Web
Date Sent: 2023-12-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-13
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: Hello On XX/XX/2023 my debit card was hacked and fraudulent transactions occured at XXXX and XXXX. XXXX pre-authorizations at lowes in the amount of {$950.00} ( total {$1900.00} ) and XXXX transactions to fandual {$500.00}, {$400.00}, {$400.00}, {$200.00}, {$400.00} {$200.00} {$200.00}, {$350.00}, {$150.00} {$400.00} ( total {$3200.00} ) I have reached out to the 5/3rd bank and provided my fandual statements from XXXX to XXXX showing them I've never deposited more than {$500.00} in one day ( only deposted XXXX time {$500.00} since having the account ) and never have Ive done muiltiple transactions totaling over {$500.00} in one day. On XX/XX/2023 I saw the transactions coming out my account and I immediately called 5/3 bank to cancel my card which I had in my possession and dispute all charges. XX/XX/2023 Bank stated that the XXXX charges wasn't completed and was just pending. XXXX XXXX fraud system worked basically and held the transactions as pending ) The XXXX was not!!! they stated the activity is consistent with the location and type of purchases i made in the past. Again I have provided my statements to 5/3 bank showing them I've never made the fandual transactions on said date and Fandual even confirmed I've never done any of those transactions.
Company Response:
State: MI
Zip: 49418
Submitted Via: Web
Date Sent: 2023-12-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A