Date Received: 2023-03-07
Issue: Trouble during payment process
Subissue:
Consumer Complaint: This is my second complaint to 5/3 regarding my mortgage. I have experienced nothing but incompetence bordering on negligence. I have follwed the process 3 times over the past 7 months for cancelling my PMI and consistenty am met with no response. I have submitted the form to have a XXXX XXXX XXXX on three occasions, have recieved email confirmation of the submission, and heard no response. When speaking to representatives in that department, I was told they never recieved any documentation and there was nothing they could do. The following is a timeline of my correspondence with 5/3, for which I have records. ( EH refers to XXXX ; EP refers to XXXX ) * XX/XX/XXXX XXXX : Me to EP - Sent first email request to cancel PMI based on LTV ratio * XX/XX/XXXX XXXX : EP to Me - Received automated confirmation receipt of email * XX/XX/XXXX : 5/3 to Me - Received denial letter outlining next step options * XX/XX/XXXX XXXX : Me to EH - Emailed XXXX authorization form following instructions on the denial letter ( first attempt ) * HEARD NOTHING FROM 5/3 for 2 months * XX/XX/XXXX XXXX : Me to EH - Sent follow-up email asking for status * XX/XX/XXXX XXXX : EH to Me - Received automated confirmation receipt of email * XX/XX/XXXX XXXX : Me to EP - Sent second email request to cancel PMI based on information received from two seperate customer service reps who told me my LTV ratio was under 80 %, I was specifically told 79.4 % * XX/XX/XXXX XXXX : EP to Me - Received automated confirmation receipt of email * XX/XX/XXXX : 5/3 to Me - Recieved denail letter outlining next step options * XX/XX/XXXX XXXX : Me to EP - Sent third email request to cancel PMI explaining what was provided by customer service reps * XX/XX/XXXX XXXX : EP to Me - Received automated confirmation receipt of email * XX/XX/XXXX XXXX : EH to Me - Received secure message email explaining that denial is based on principal plus deferral balance * XX/XX/XXXX XXXX : Me to EH - Emailed second XXXX authorization form ( second attempt ) * XX/XX/XXXX XXXX : EH to Me - Received automated confirmation receipt of email * HEARD NOTHING FROM XXXX for 4 months * XX/XX/XXXX XXXX : Me to EH & EP - Emailed XXXX authorization form ( third attempt ) * XX/XX/XXXX XXXX : EH & EP to Me - Received automated confirmation receipt of email
Company Response:
State: IL
Zip: 60067
Submitted Via: Web
Date Sent: 2023-03-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-04
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Fifth Third failed to escrow our property tax into our mortgage payments as promised. We received a late tax notice with a 21 % penalty. We ALSO lost a 2 % discount for not paying through the bank. We ASLO discovered they were putting our extra payments into a checking account instead of putting it toward our mortgage. This caused us to lose 21 % + 2 % discount + interest that would have been paid with the extra payment money. We contacted Fifth Third who acknowledged something " went wrong '' with our closing. We were contacted back and told the delinquent tax payment was paid and escrowed into our payment. This was done without our permission. We have received a letter stating they have now absorbed the tax penalty. However, we have not received a new escrow analysis heard back from Fifth Third regarding the 2 % discount or the lost interest from our extra payment money. We feel that we deserve the 2 % discount credited to our account AND a resolution to our extra payment money that was not applied to our mortgage.
Company Response:
State: KY
Zip: 400XX
Submitted Via: Web
Date Sent: 2023-03-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-03
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: A 1099-C was received in XXXX of XXXX, stating that {$60000.00} of mortgage debt was cancelled on XX/XX/XXXX. The monthly mortgage statement do not show this amount removed from the outstanding balance of {$43000.00} as of XX/XX/XXXX. Shouldnt this have left a credit on the account?. Fifth Third accepted a Michigan Homeowner Assistance Fund Grant for {$25000.00} in XXXX of XXXX. Two Loss Mitigation applications have been submitted per Fifth Thirds request. One in XXXX of XXXX and another in XXXX of XXXX. Each time I call Fifth Third for updates and assistance, I received conflicting information. Since the Federal Government has been notified that {$60000.00} of debt has been cancelled, I would like to know why is not appearing in my monthly mortgage statement. I am a single mom with XXXX kids, XXXX of them were born with a rare type of XXXX XXXX called XXXX XXXX. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. The care of my children is very complicated and a 24 hour job. Both of my children are XXXX they use XXXX XXXX since they were XXXX XXXX XXXX. This home is a necessity for my family, is handicapped accessible, many charities organizations have helped me renovate the kids bathroom to make it accessible as well as ceiling lifts in their rooms since my daughter is XXXX XXXX and need to be lifted several times a day for brief changes, baths an all the care they need. I can not emphasize enough how important this home is for my kids and myself, as it is this is an exhausting job, I can not imagine living in a house with steps and narrow door entrance. I need your help. Thank you
Company Response:
State: MI
Zip: 480XX
Submitted Via: Web
Date Sent: 2023-03-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-03
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: So my father passed away XXXX, there was TOD on the property, I did everything fifth third bank asked of me, documents etc. Covid hit lost atty, courts closed etc, begining of 2022 foreclosure started again, contact the bank started process over, XXXX 5/3 XXXX XXXXXX/XX/XXXX I got approved through XXXX XXXX should be receiving paperwork to finish assuming the loan, still haven't recieved paperwork, bank will not talk to me now, house is on sheriff sale currently and bank was supposed to stop sale it didn't happen bank will not call me back.they are even refusing to talk to my third party that they have authorization to talk to. Pls help me before its to late.
Company Response:
State: OH
Zip: 45011
Submitted Via: Web
Date Sent: 2023-03-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-02
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: Fifthird Bank will need to talk with IRS as they included nothing about my name and my infos on the check but they took the money out of my account. The copy of check they keep sending me might be the check that they made payment to IRS. Also They can not provide me proof of request from IRS for {$7000.00} from my account. I have been calling and I met personally with IRS. There is nothng they can find which said Fifthird Bank sent to them.
Company Response:
State: NC
Zip: 28105
Submitted Via: Web
Date Sent: 2023-03-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-01
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: XXXX user id Password- ( XXXX ) last known XXXX banking app online has been compromised and others including my sister XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. Have all my identity and have been changing my passwords and pins to my bank accounts and have been changing my accounts around with all of my information including my ssn XXXX, XXXX XX/XX/1975, address XXXX XXXX XXXX XXXX XXXX Ohio XXXX, and I have reason to believe I'm being watched because my information keeps getting known to individuals above and my passwords and pins I keep changing them and someone keeps getting them! Please help me with this id theft alert problem! I've made a police report and a id theft .gov report! Not to mention all 3 credit reports agencies have all fraudulent information reported by my sister and others above that have stolen my identity! Please give me a report on all names listed on who reported what items on my credit bureau it is all false information!
Company Response:
State: OH
Zip: 45011
Submitted Via: Web
Date Sent: 2023-03-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-27
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I had a change of income in the end of XXXX and I called fifth third in XXXX of XXXX to see if there was anything available for me I explained to the rep I only needed a few months just to get things together with the change of income and that I would not need to modify or make any changes in my mortgage that I just needed a little bit of time to get my finances back in order since the loss of income I was told that there was forbearance time available to me with no application process the worker told me that all I had to do was request the forbearance that was available to me with her on the phone when the forbearance was up all I had to do was call and say that I was ready to start making full payments again and to start making those payments when I called when I thought that my forbearance was up I was told at that time that there was an application that needed to be processed in order for me to have used that forbearance time an application was sent to me I at this time got a XXXX XXXX I felt like I needed someone to work with me seeing how fifth third had already provided me wrong information and put me in this position so we did the application process I sent it in with all requested information we went back and forth all way up until XXXX of XXXX I sent everything in immediately and threw my worker in XXXX they asked for birth certificate we sent it they said it was blurry we sent it again neither my worker or myself heard anything from them for a few days so I reached out when my worker was unable to reach anyone and finally was able to reach someone who said that my case had been closed because they were unable to reach me which was not true we had been in constant contact and I also had paperwork signed so they could speak to my worker who they never reached out to either when I explained what was going on to the fifth third representative she then apologized seen on the record that I had called several times and said just resend the application that you previously sent just have your worker change the date at this point they requested banking information pay stubs and all this information based on the new XXXX date then I was told by them that I was not able to get the forbearance at that time and that I would need a loan modification which is not something that I wanted to do I was fully capable of resuming my regular payments and making them on time which what I was told was available to me from the beginning at this point I had already missed those months payments which I was thinking that I was on a forbearance for and unable to come up with that large sump of money at one time and had no choice but to move forward with the loan modification process I then received the paperwork had it notarized had it signed in and it's been over a week and I have people outside of my house taking pictures knocking at my door giving me letters my loan is in default fifth third has provided me incorrect information which has destroyed my credit report I'd like to add that I was not behind on a mortgage payments before I decided to take this forbearance that I was told was available to me by the bank since then my credit has been destroyed I have made payments every month since the forbearance has ended just like I was told but yet it looks like I am months and months behind because of that forbearance they have never communicated any information with me properly every time you speak to someone at fifth third they give me different information no supervisor or underwriters or any one of that nature has ever reached out to me even though I requested several times I don't think it's fair I don't think that a mortgage company should be able to tell you have something available and be wrong if you listen to this call which I know is recorded we had a very lengthy call where she several times told me I have this available to me all I had to do is request it with her there was no application process I feel like the bank should have to stand by that they have put me in a position wear my credit is destroyed I'm behind on my mortgage and now that I've done a modification during this horrible time my payment went up {$250.00} a month
Company Response:
State: NY
Zip: 14224
Submitted Via: Web
Date Sent: 2023-02-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-27
Issue: Problems at the end of the loan or lease
Subissue: Unable to receive car title or other problem after the loan is paid off
Consumer Complaint: I had a loan with 53rd bank. I worked with XXXX XXXX to refinance the loan. A pay off check was sent to them and processed on XX/XX/XXXX. The balance on XX/XX/XXXX on the account XXXX. The pay off check was for XXXX. Resulting in an overpayment of XXXX. During the time for the refinance to finish, I continued making payments, A payment of XXXX was processed on XX/XX/XXXX, taken out of my XXXX XXXX XXXXXXXX Account. The payment on XXXX was processed after the check cleared. so in total I overpaid the account by XXXX = {$1600.00}. The refund they are sending me is {$750.00}. They have no record of my payment that was made. I have evidence from their website but they continue to deny that a payment was made. They are also charging me approx. XXXX $ in interest for paying the account off. I contacted their CS over 10 times and they have no idea. The last two calls get conveniently cut off before a specialist can give me details. The math doesnt add up at all and they refuse to investigate this problem.
Company Response:
State: NY
Zip: 13090
Submitted Via: Web
Date Sent: 2023-02-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-27
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: According to the Fair Credit Reporting Act 15 USC 1681 section 602 a states " There is a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumers right to privacy. '' XXXX and XXXX are consumer reporting agencies and I am the Consumer. I have the right to make sure my private information isn't shared which is backed by 15 USC 6801 which states " It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information. XXXX is a financial institution by definition under that title. 15 USC 1681 section 604 a section 2 states that " In general Subject to subsection ( c ), any consumer reporting agency may furnish a consumer report under the following circumstances and no other : in accordance with the written instructions of the consumer to whom it relates. XXXX XXXX XXXX XXXX, FIFTH THIRD BANK AND XXXX XXXX financial institutions and the Consumer reporting agencies XXXX, XXXX and XXXX do not have my consent to furnish this information and they surely do not have my written consent. Any and all consent to XXXX, XXXX, whether it be verbal, non-verbal, written, implied or otherwise is revoked. 15 USC 6802 ( b ) ( c ) states that XXXX XXXX XXXX XXXX, FIFTH THIRD BANK AND XXXX XXXX " A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless the consumer is given an explanation of how the consumer can exercise that nondisclosure option. '' XXXX XXXX XXXX XXXX, FIFTH THIRD BANK AND XXXX XXXX Never informed me of my right to exercise my nondisclosure option. Not only that 15 USC 1681C ( a ) ( 5 ) states '' Except as authorized under subsection ( b ), no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. '' This account is an adverse item they are reporting again without my permission which is against the law. 15 U.S. Code 1681s2 ( A ) ( 1 ) A states " A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. 15 U.S. Code 1681e states '' Every consumer reporting agency shall maintain reasonable procedures designed to avoid violations of section 1681c of this title and to limit the furnishing of consumer reports to the purposes listed under section 1681b of this title. XXXX, XXXX and XXXX are not maintaining reasonable procedures. The inaccuracies are very repetitive and its causing so much harm to my physical wellbeing. Fifth Third credit history is reporting incomplete payment history, data missing from XXXX and XXXX of XXXXand also incomplete data for XX/XX/XXXX thru XXXX XXXX reporting inaccurate information is harmful to my physical wellbeing and ability to live. the monthly payment is incomplete as well. this is violation of the responsibly of XXXX, as well as XXXX. XXXX XXXX payment history is another company that has been reporting incomplete information to my consumers report. XXXX to XXXX of XXXX there's no data reported which is incomplete XXXX XXXX continues to report on an closed account which doesn't allow anything to benefit in a good aspect. even if I made a few payments it wont be reported fairly because the account is closed! this has caused extreme anxiety. there's also no closed date reported which is inaccurate because its displaying under closed accounts. this isnt a warning or a helping hand to update or correct any and all information but a demand to delete these account asap. Also 12 CFR 1016.7 states that " A consumer may exercise the right to opt out at any time. '' I am opting out of your reporting services
Company Response:
State: TX
Zip: 760XX
Submitted Via: Web
Date Sent: 2023-02-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-27
Issue: Problem caused by your funds being low
Subissue: Bounced checks or returned payments
Consumer Complaint: I have been calling and met with IRS in person. IRS is requesting to send proof of letter saying that " IRS is requesting {$7000.00} to Fifthird Bank. '' As they don't have anyformations, Fifthird is resposible for tracking and getting the information where the money is. I need the refund asap and will have to take action on their lack of responsibilities and will have to pay for it.
Company Response:
State: NC
Zip: 28105
Submitted Via: Web
Date Sent: 2023-02-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A