Date Received: 2023-03-16
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I closed on my house XX/XX/XXXX, XXXX payment was due until XX/XX/XXXX XXXXOriginal loan servicer was Guaranteed rate, we were instructed to make the payment to them. At the same time we received a welcome letter from Fifth third bank dated XX/XX/XXXX, that our loan had been transfer to them on XX/XX/XXXX. They sent a billing statement for a XXXX payment as well as guaranteed rate sent XXXX. Per Guaranteed rate transfer date to fifth third bank was effective until XX/XX/XXXX hence the payment was done towards guaranteed rate. First payment was submitted to Guaranteed rate on XX/XX/XXXX. We received an email from Guaranteed rate telling us that the transfer was official starting XX/XX/XXXX. Meanwhile fifth third was calling and showing on their account that I hadn't sent a payment for XXXX. I called to explained several times and no resolution was given. Starting XXXX all my payments have been made toward fifth third bank. On Monday XX/XX/XXXX, I get a call from fifth third asking if I was planning on submitting a payment for that overdue amount, at that point again I explained the situation to what they suggested contacting guaranteed rate because on fifth third side they hadn't received the money and that i had XXXX days before they impose late fees and report to credit bureau. My loan officer and me got on a call with both banks separately and again no resolution was given. Guaranteed rate mentioned they had sent the money under a suspense account and that everything was transfer correctly yet fifth third claimed they haven't seen the money and that they will proceed with late fees and report to credit.Both companies mentioned they have started an investigation to see what they could find. i have provided evidence to fifth third that payments were done. Both companies have a discrepancy on their loan transfer date. I have the evidence that all payments have been made. No late fees or reporting should be done under federal law, but fifth third have mentioned that if by end of week they do not have payment they will move forward to impose the late fee and report me. Fifth third has mentioned that if the research they are conducting shows where the money is so they can process it that they will retract the late fees and the credit report. this will still hurt my credit history. No company has taken ownership on this situation and I have been under a lot of stress because I have not done anything incorrectly and yet I will be punish on this.
Company Response:
State: TX
Zip: 78744
Submitted Via: Web
Date Sent: 2023-03-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-14
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: made one {$200.00} payment over phone and they withdrew 4 payments of {$200.00} on monday XX/XX/XXXX... we called they said they would call me back in a few mins.they never did.so i checked my checking acct. tuesday XX/XX/XXXX they re turned 2 of the payments that where illegally took on the XXXX but fifth third took another payment on the XXXX fifth third took a total of 5 {$200.00} payments when i only authorized 1 payment of $ XXXX.and told me i have to call in 7 day and begg for the return of the4 other payments fifth third took using an illegal wire transfer that fifth third use to steal my money in the first place... so i cant pay my bills and she said we could always cut your credit line on you! so even though i have had that acct. 10yrs. plus i great standing fifth third is going to threaten me because of something they did that is illegal! Please HELP!!!
Company Response:
State: OH
Zip: 440XX
Submitted Via: Web
Date Sent: 2023-03-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-14
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: A deferment was not honored, even though I paid the money I was told by their person. Plus they have locked me out of my online account so I can not make a payment, go paperless since I am not getting mail the allege they have sent. They claim something called a cease a desist was placed on my account, which I did not do so they claim they can not correspond through my email. I will not allow phone conversations since their people are not well trained and do not do what they say because they do not seem to know, ignorance is no excuse to XXXX me as they have, intentionally or otherwise. I have been trying to resolve with them since XXXX and they are not workable... .they hang up on me, they transfer me to the wrong departments and they do not honor their word. I do not want to involve an attorney, but if this is not corrected and resolved properly through this method this time I will.
Company Response:
State: TX
Zip: 770XX
Submitted Via: Web
Date Sent: 2023-03-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-14
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XXXX XXXX, I was a victim of a XXXX scam. I had put up my daughter 's bed to sell on XXXX XXXX. Someone contacted me about it and wanted to buy it. They asked if I used XXXX, and I said I think I have/can. I knew it was linked with my accounts with my bank and I could go through my banking app to receive the money. I gave the person my email address to send be the money. I got an email from " XXXX '' stating I have a pending payment of {$400.00} ( the price I was selling the bed for ), but they noticed my account was limited and not a business account so I couldn't be credited. They stated I would need to ask the sender to send an additional {$300.00} so it can be changed and then I would be credited the {$700.00}. I have never used XXXX and it was through my bank, so I thought, ok, I'll do that. Well, then I received a second email from " XXXX '' stating that the {$700.00} is now waiting to be deposited into my account, but I was required to send the {$300.00} back to the buyer so that I would get my {$400.00} and for the buyer 's security. So I sent the {$300.00}, again thinking " This must be ok because it is going through my bank app ''. Then I received a third email from " XXXX '' stating they received my {$300.00}, but they noticed my account wasn't fully upgraded so I needed to send an additional {$500.00} for my account to be fully credited. They let me know that this was the last stage and once I did that, they would give me the {$1200.00} back. Again, not questioning it ( like I should have ), I sent them the {$500.00}. I then yet received a forth email from " XXXX '' stating I needed to send in {$700.00} for some I.M.F. certificate. At this point XXXX wouldn't let me send more than {$200.00}, so I sent {$200.00} through XXXX and the additional {$500.00} through XXXX. I then received a fifth email from " XXXX '' asking for an additional {$1000.00} because they deducted {$1000.00} from the buyer 's account and was putting it in my account ( which they never really stated why ) and that I was required to refund the buyer back the {$1000.00}. At this point I started to get suspicious and stated to the buyer that I was going to check this out with my bank in the morning. The whole time I was sending the money and getting the emails, the buyer was sending me messages stating he got the money and was trying to show me proof that he was sending money. After I stated I was going to get ahold of my bank, I never heard from him again. I was able to get the {$500.00} back from XXXX, but my bank has denied my fraud claim stating they were unable to get the money back from the XXXX recipient. Of course they didn't, it was a scam!
Company Response:
State: IN
Zip: 47715
Submitted Via: Web
Date Sent: 2023-03-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-12
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: Around last fall, 5/3 Bank closed both my sons minor checking & savings accounts w/out notice to myself, his mother who was also on the account. Claiming due to fraudulent activity, it was not him! Unfortunately it was a scammer. I, as a parent being on the accounts also shouldve been alerted & notified of any suspected fraud! He hadnt used the accounts in awhile, & we only recently found out due to him trying to set up direct deposit for a newly acquired job. Now he can not open another account, at any other banking institution because they have flagged his information.
Company Response:
State: OH
Zip: 43615
Submitted Via: Web
Date Sent: 2023-04-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-12
Issue: Trouble during payment process
Subissue:
Consumer Complaint: On XXXX XXXX, 2023, I received a statement for my mortgage for the upcoming XXXX XXXX 2023 payment, and it incorrectly reflects what I am supposed to owe. I have a fixed rate mortgage and there is NO ESCROW on my account. I have told the company about this and they have not properly fixed my account since they purchased it in XXXX. Even though I have paid them the proper amount exactly on time every month, for some reason this month they are charging me {$74.00} extra for " escrow '' fees which I don't have. At this point I feel as though I am getting harassed by attempts to get me to default on my loan. This company also doesn't allow me to submit for auto-payments which again feels like an attempt to get me to miss a payment. My fee due for XXXX should be the same as this past XXXX, XXXX, XXXX, XXXX, and XXXX. Its simple. Also, the statement says there is a negative {$890.00} in my Escrow Balance. I have no escrow so that should be {$0.00}. There has never been one. I pay my taxes independently and property insurance independently. Thank you.
Company Response:
State: NY
Zip: 11746
Submitted Via: Web
Date Sent: 2023-03-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-12
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: XXXX Bank regarding my account for social security payments sent back to sender and lump sum payments SSI and SSDI never received.XXXX Fifth third bank, XXXX, Ohio XXXX never got IRS payments.Same with SSDI violations. Sent back to payee in direct deposit XX/XX/2023.
Company Response:
State: MI
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-03-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-11
Issue: Trouble during payment process
Subissue:
Consumer Complaint: In XX/XX/2022 I financed a mortgage to buy a house. The amount was approximately {$320000.00}. My loan servicer was XXXX XXXX. On XX/XX/XXXX I made a payment of {$160000.00} to pay down the principal. Shorty afterwards, I received a letter that they were selling my mortgage to Fifth Third Bank. On XX/XX/XXXX they removed the payment of {$160000.00} citing it as a " misapplication reversal ''. After they sold the mortgage to Fifth Third Bank, they didn't get that {$160000.00} payment to Fifth Third Bank until XX/XX/XXXX. Because of this, when I made my house payment on XX/XX/XXXX, the amount of interest I was charged was based off of a principal of approximately {$320000.00} rather than the approximately {$150000.00} it should have been. Because of this, I am estimating that I lost {$1000.00} in excess interest charges that I should not have had to pay. I've got screenshots from both loan servicers to illustrate my situation.
Company Response:
State: KS
Zip: 66109
Submitted Via: Web
Date Sent: 2023-03-11
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-11
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: In accordance with the fair credit reporting act 15USC 1681 section 602 states I have the rights to privacy. 15USC 1681 section 604 A section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions. 15USC 1666B : Creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for purpose.
Company Response:
State: IL
Zip: 61611
Submitted Via: Web
Date Sent: 2023-03-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-10
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I have submitted a complaint already on this issue. I understand the company has time to respond, however we have called and left messages and no response back. This is costing my husband and I hundreds of dollars a month due to their error. I have spoken to town hall and received documents supporting the payments were always made quarterly and never in one lump sum. I advised fifth third of this and they continue to state that they were told by the old mortgage company that they were to be paid in one lump sum. However, I also have the proof and documents to so that they old company paid quarterly. Our mortgage has gone up and we want it back to the original amount. We can't not pay what they are claiming in the meantime because they would foreclose for not paying the amount. This was completely their mistake, and we should not be responsible for it. They can request a refund from the town and then pay quarterly like that should have been the whole time. Our broker has even explained this to them on a three-way call, stating he has the proof in the closing documents stating how the escrow was set up. This needs to be handled and fixed ASAP as we again are paying hundreds more a month that we should and that is really adding up over the months.
Company Response:
State: RI
Zip: 02864
Submitted Via: Web
Date Sent: 2023-03-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A