Date Received: 2023-04-07
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: XXXX XXXX XXXX, 2023 CHILD SUPPORT GARNISHMENT MADE filed XXXX XXXX, 2023, pension check deposited into account and garnished XXXX XX/XX/2023, {$160.00} pension money garnishment removed money from account XXXX XXXX, 2023, {$80.00} fee for fund transfer XXXX XXXX, 2023, {$160.00} garnished pension money deposited XXXX XXXX, 2023, {$80.00} fee access without explanation. 7-5th 3rd policy not to garnish Social Security or pension deposit and maybe state and federal law. 8-Pension deposit on confiscated after completed transfer of fee {$80.00} and charge twice {$160.00} for same transfer XXXX Contacted Bank ever day starting Saturday XX/XX/2023, disputing activity and remind them of their policy on pension funds
Company Response:
State: TN
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-04-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-06
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Fifth Third Bank acted in violation of SEC. 1464 of the The Dodd Frank Wall Street Reform and Consumer Protection ACT by failing to promptly report the home loan payment I made via their online portal on Saturday XX/XX/XXXX, instead they reported a payment date of XX/XX/XXXX which resulted in their reporting of my account as delinquent to the credit reporting agencies for XX/XX/XXXX. It is a verifiable fact that my home loan payment was initiated on the afternoon of Saturday XX/XX/XXXX. I have reached out directly to Fifth Third Bank twice to resolve this issue, first via e-mail to XXXX XXXX and XXXX XXXX on XX/XX/XXXX and later via e-mail to XXXX XXXX on XX/XX/XXXX. Both times, I subsequently received letters dated XX/XX/XXXX and XX/XX/XXXX signed by XXXX XXXX, XXXX XXXX XXXX XXXX, outlining their refusal to correct the payment date- The stated reason in the former letter being that the Bank 's Account Rules and Regulations explains that they have cut-off times for processing payment orders and in the latter that the calendar on XXXX prefills with the earliest payment date possible ( in this case Tuesday, XX/XX/XXXX ). I assert the following : *The only specific cutoff time listed on XXXX is XXXX XXXX XXXX for mobile deposits. If Fifth Third* Bank designates home loan payments as deposits, my aforementioned payment on XXXX was made well in advance of the XXXX XXXX ET cutoff time on XX/XX/XXXX * Fifth Third Bank 's Deposit Account Rules and Regulations specify neither days ( e.g. XXXX ) nor holidays when payments orders are not accepted, nor do they specify cut-off times * XXXX states on the following on their website " ... our online digital banking is always here for you anytime when you login at XXXX. Plus, XXXX message support is available in our mobile app and online '' - One should reasonably assume truth in advertising, to wit-that one would not expect it take XXXX hours for a payment made to Fifth Third bank via XXXX to post to one 's home loan account- prefilled calendar dates notwithstanding. If the Bank promotes their digital banking as available anytime, it isn't ethical or legal for Fifth Third Bank to penalize consumers for accepting that assertion at face value.
Company Response:
State: GA
Zip: 30318
Submitted Via: Web
Date Sent: 2023-04-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-06
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I had a credit balance of XXXX on my XXXX credit card. In XXXX they took the money ( see stmt ) and I have never received a check for it. I called in XXXX and was told they would immediately send a check for it. To this very day I have not received it. I want my XXXX cents. This is a matter of small theft.
Company Response:
State: MI
Zip: 499XX
Submitted Via: Web
Date Sent: 2023-04-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-06
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: Sent a signature card paper w/ Signature stating XXXX XXXX Didn't send Documentation Government I.D Copy or Social security Number/ Address on Signature Card isn't mine Wrong XXXX XXXX XXXX XXXX XXXX
Company Response:
State: AZ
Zip: 850XX
Submitted Via: Web
Date Sent: 2023-04-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-06
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Under the Homeowners Protection Act, my mortgage holder is required to end PMI insurance once my principal balance falls below 78 % of the original value of the property. Fifth-Third Bank is my mortgage holder. I reached the 78 % number more than 3 years ago ( I will do further research to determine a more precise date ) but Fifth-Third insists I have to request PMI be ended. By law, that is true at 80 % of principal, but at 78 % I am not required to take any action at all. I have documents sent to me by Fifth-Third that say, " PMI will automatically terminate on the date the principal balance of your loan is first scheduled to reach 78 % of the original value of the property. '' I can provide this documentation. My mortgage loan has been set for auto-pay since its inception and I have never had a late payment or missed payment. My loan has been in good standing at all times since its inception. The paper statements have hidden the existence of the PMI payment within the bucket of escrow items. Whether that is intentional or not I can not say, but it is at the very least suspect. I discovered the PMI payments in the online portal, where it is itemized. Upon review, the PMI is also documented in my form 1098 where it lists an annual cost of {$480.00} per year. I believe I am owed more than {$1400.00} in illegally collected PMI payments by Fifth-Third Bank. I have screen shots of a conversation I had with an agent of Fifth-Third as well as the person who took over the chat when I requested escalation. Those screen shots ( dated today XX/XX/2023 ) show the bank was made aware of the law, the timetable of the issue and their own documentation that matches federal law. They were unwilling to take any action unless I made a written request. This is in violation of the Homeowners Protection Act.
Company Response:
State: OH
Zip: 43211
Submitted Via: Web
Date Sent: 2023-04-06
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-06
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: Fifth third bank is reporting derogatory information onto my consumer report that needs to be removed. I didn't give consent to Fifth third bank to share my information with a non affiliate third party entity. The Gramm Leech Bliley Act 15 USC 6801 says that a financial institution must protect against unauthorized access or use of such nonpublic personal information which could result in substantial harm or inconvenience to any consumer. 15 USC 6802 also state that Except as otherwise provided in this subchapter, a financial institution may not, directly or through any affiliate, disclose to a nonaffiliated third party any nonpublic personal information, unless such financial institution provides or has provided to the consumer a notice that complies with section 6803 of this title. Per 15 USC 6803 ; Fifth third bank did not clearly and conspicuously give me the option to opt-out of credit reporting as it states in the Gramm Leech Bliley Act. I am requesting Fifth third bank to Cease and Desist all communications through any and all mediums unless it is for a specified remedy that I am invoking. The term " Communications '' through any and all mediums would be by email, mail, any consumer report listed but not limited to : XXXX, XXXX, XXXX, XXXX, XXXX, XXXX XXXX, XXXX ect.. This notice is pursuant to 15 USC 1692c. The term Communication pursuant to 15 USC 1692a ( 2 ) means the conveying of information regarding a debt directly or indirectly to any person through any medium. The alleged debt is reporting onto my consumer report which is a form of communication and I need this derogatory reporting removed. This is also a direct violation of 15 USC 1692d ( 1 ) as my consumer report is my reputation and because this derogatory account is being reported and causing harm to my reputation I am entitled to compensation under 15 USC 1692 ( k ) of monetary relief of ( {$1000.00} ) for every update, post, report made since its beginning.
Company Response:
State: FL
Zip: 32164
Submitted Via: Web
Date Sent: 2023-04-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-06
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I deposited a check from my husband XXXX XXXX credit union account into our joint bank account at Fifth Third Bank on XX/XX/. The amount of the check was for {$1.00}, XXXX. In error, my husband wrote the written amount for {$1.00}, XXXX but he wrote the numeric amount for XXXX, XXXX. I made this deposit by mobile phone. When the bank actually received the check, they debited and adjusted the check by {$500.00} leaving me with a deposit of only {$1.00}, XXXX in my checking account on the XXXX. I went to FIFTH Third bank on the XXXX and spoke with the teller who told me that I would have to get my money back from my husband credit Union Bank who she said denied the XXXX and only cleared the check for {$1000.00} even though I showed her that the check had cleared my husband credit Union bank account. I explained to the teller there is no way a bank can clear a payment for less than the numeric amount shown on the check and no way for his credit union bank to reflect the adjustment on his account to show a credit of XXXX on a check for XXXX. I then went over to the bank manager XXXX XXXX and she agreed with what I said but said it's been a long time since she had something like this happened but wasn't 100 % sure what to do. She said she would have to find out by speaking too someone else at the bank. The manager, XXXX XXXX said she will probably have to talk with the teller to find out how to handle my issue. She had the same teller that I spoke with before speaking with her to call me and tell me that I would have to get the {$500.00} back from my husband credit Union Bank. I provided them with my husband credit Union bank statement, the original and copies showing the check cleared his bank and paid the {$1.00}, XXXX. I had two other bills that I needed to pay and this really put me in a bind. I have yet to receive the {$500.00} owed to me. We spoke with the manager at my husband credit Union Bank and she said the check cleared and they paid the {$1500.00} to Fifth Third just like it shows on the statement. She said there is no way that they can pay less than what the numeric amount is on the check. Fifth Third have had my {$500.00} over a month now and has refused to pay me the money owed when they seen clear evidence that they were paid {$1.00}, XXXX. I even asked Fifth Third to show me that they only received {$1000.00} and they refuse to show me that. I just want to receive the {$500.00} owed to me. This is the second issue I have had with this Bank and I am in the process of thinking about closing my account with them. The last incident I had with Fifth Third was years ago when I went to withdraw money through the drive-thru and I let it time out before I pulled the money from the tray. The money was pulled back into the ATM machine. I had to withdraw the amount again. I called the 800 line because it was after hours and the Fifth Third agent told me that when they count at the end of the day the extra funds would be left over and the money will be refunded back to me. They refunded the money and then came back and debited me for it. I requested them to pull the video on the camera so that they could see that I did not retrieve any money from the ATM. They told me that it wouldn't show anything on the video and refuse to let me see the video. I lost that {$65.00} and they never gave that back years ago either.This is a very deceitful banking institution and I have had enough. Please help me get my {$500.00} back and stop this bouncing me back and forth from bank to bank when the evidence on the bank statement clearly show that Fifth Third was paid {$1500.00} and not XXXX, XXXX.
Company Response:
State: IL
Zip: 603XX
Submitted Via: Web
Date Sent: 2023-04-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-04
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: On XX/XX/2022 I went to a XXXX XXXX XXXX in XXXX XXXX XXXX to trade in a vehicle. I discussed in the parking lot with the salesman my income and such. They proceed to run my credit with many banks without verifying my income or any information about me with an application. pretty much they used made up data to run my report. Where is the credit app? Ive tried to resolve this multiple times. everyone seems to think it's funny except XXXX XXXX. Since they think it's funny, I would like to seek damages according to : 15 U.S. Code 1681n - Civil liability for willful noncompliance. I want XXXX dollars per willful violation for damages to myself, business and employees. I will submit evidence
Company Response:
State: MS
Zip: 39047
Submitted Via: Web
Date Sent: 2023-04-04
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-04
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I was charged multiple overdraft fees for transactions that had occurred on my account with fifth third, that according to their outlined overdraft coverage policy terms, should not have been authorized in the first place. As is stated in their how it works enrollment explanation : As part of our optional Overdraft Coverage, we do not authorize and pay overdrafts for the following types of transactions unless you instruct us to do so by opting in : ATM transactions Everyday ( one-time ) Debit Card transactions It also states that they choose what they will or will not authorize at their own discretion unless instructed otherwise. I have personally requested that if the funds are not available in my account to not authorize any transactions that would cause an over draft to occur, yet it happened anyway. Therefore these charges were not valid as the associated transactions were not authorized to take place. When confronted about this I was told that this is not what what their policy states and that Ive misinterpreted it. Then was provided no further explanation as to what it was that I was being told that i had misinterpreted. Seems to me that a banking error has occurred either due to neglect or outright denial of rendering of services as theyve been outlined and presented. There is also a stipulation outlined within their policy that states as follows : your Fifth Third savings, credit card, or line of credit to cover overdrafts. This option may be less expensive than standard Overdraft Coverage. This was never attempted nor was it even offered, I had to go digging in order to find out it was even an option. I believe this all culminates in representing what would qualify as falling within malicious practices of a financial institution towards their clients. In this case I had asked what charges specifically initiated these overdraft charges of 2 separate overdraft fees of {$37.00} on XX/XX/XXXX and was told they were one charge with XXXX for {$50.00} & one charge with XXXX for {$17.00} Im not enrolled in automatic bill payments with my XXXX account, and only make one time payments with all of my credit card accounts. If a payment is not made as an automatic payment it can only be a one time payment, as far as I understand it and is stated by the financial institution itself when said payments are made. I was told by a fifth third employee that neither of these two transactions were considered one time payments and that if they were it would be stated as such. They did not state where it would be stated or offer any further explanation as to why my one time payments are not considered one time payments and when prompted to then explain what qualifies as a one time payment they proceeded to claim they had already described this information. There was also a charge filed on my credit card with this fifth third in XXXX of XXXX in the amount of {$29.00} for whats stated as late payment fee Ive asked about this directly on no less than 3 separate occasions as to what exactly I was late in having made a payment towards as I have in fact, never been late in having made a payment with my account or with then fifth third in general. Yet this fee is posted on my account and not only have they refused to provide correction or acknowledgement of the charge, they dont appear to have any explanation as to why it was charged in the first place. In conclusion, I believe my experiences with fifth third demonstrates a pattern of behavior in which services offered and agreements with the public has been misrepresented & that their employees are actively engaging in breaching of their own stated policy agreements at their own discretion. In addition to this, when confronted with evidence of this instead of offering evidence of their own or even attempting to work to reach a resolution their outright denying denying that their services operate as outlined within their own stated policies. Policies of which are openly available & can be referenced for review on their website. After speaking with 3 employees, resolution dept, a supervisor & reaching out to their corporate representative as was designated by the resolution dept supervisor, I feel I have no other option than to file this complaint. The intention of this complaint against fifth third financial is to outline what appears to me to be behavior that demonstrates unethical as well as dishonest conduct & potentially malicious practices against or at the expense of their customers and/or clients.
Company Response:
State: OH
Zip: 452XX
Submitted Via: Web
Date Sent: 2023-04-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-03
Issue: Fraud or scam
Subissue:
Consumer Complaint: About a year ago on XXXX, I came across a guy on social media who I thought could teach me how to invest in my money and I put in about {$16000.00} for him to invest which I naively did into this website that I no longer have access to. I later found a lot of suspicious things about him and I had to do my research only to find out there were other people who had an encounter with him and knew him as a scammer. So after I found out about that I had to block him immediately and no longer contact him. I do have screenshots of our conversation to back up the claim.
Company Response:
State: FL
Zip: 33615
Submitted Via: Web
Date Sent: 2023-04-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A