Date Received: 2023-04-25
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: XX/XX/23 I updated my phone number and now I am locked out from signing into my bank account online for 14 days, is this legal XXXX, do you have the government regulation right to do this? Several hours with several customer service, changing and changing my password and as no one knew this new policy - My second complaint is I put in my dispute with the bank for a XXXX refund. XXXX picked up everything on XX/XX/23 and today a supervisor in XXXX dispute department stated they have 90 days before even submitting the dispute to XXXX, THIS IS NOT CORRECT OR EVEN LEGAL XXXX, you have 90 days to complete the task period and 5 days later you are still working on what to do. XXXX will only refund the money upon receipt of the dispute and I want it sent immediately {$660.00} dollars I am waiting on and XXXX has the refund confirmation letter, WHAT MORE DO YOU NEED XXXX. This bank has unethical practices and I as soon as all transactions are complete, I am leaving the bank. LOCKING SOMEONE OUT OF THE ONLINE ACCOUNT FOR 14 DAYS IS BS FOR ANY REASON!
Company Response:
State: MI
Zip: 48340
Submitted Via: Web
Date Sent: 2023-04-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-24
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I received my student loan refund checks on Friday, XX/XX/2023 in the mail. I went the same day inside the branch to deposit them into my account just to have my account frozen and locked. I was flagged by the fraud department and contacted them this morning on XX/XX/2023 and was told to go back into the branch to take the stubs from my checks, the deposit receipt I received and the envelopes them came in. I took them back as instructed, all the while being told that if the checks that I received couldnt be verified FROM THE UNITED STATES DEPARTMENT OF TREASURY mind you, my account would just be closed with no explanation. I have gone through this with Fifth Third before and the ridiculous overdrafts they charge me as well. I just want my funds released and the hold taken off so I can pay my bills and go on with life. They claim to be doing an investigation and I should hear from them in 24-48 for a decision. I feel that this is highly illegal honestly. Fifth Third Bank needs to be investigated and a class action lawsuit needs to filed against them honestly because this is pathetic. Especially when legally a check from the treasury is supposed to be available the next business day when deposited.
Company Response:
State: TN
Zip: 37129
Submitted Via: Web
Date Sent: 2023-04-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-24
Issue: Fraud or scam
Subissue:
Consumer Complaint: Currently I am trying to protect to Financial bank accounts. Also constant threats of Identity theft of transfers Of anyway shape or form either digitally on smart Phone Or computer etc ... Also currently the people that Stay In My husband and My home. We have asked Have tried to ask nicely to leave our property And home Unless invited in. To visit. Are causing financial physical emotional damage and stress To myself my husband and home and financial Is banking institutions. As well as credit/credit cards small and large purchases. Leaving jets in both of our names.
Company Response:
State: MI
Zip: 48101
Submitted Via: Web
Date Sent: 2023-04-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-24
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: Fifth Third Bank : I had a credit card account that was closed in 2019. Ive tried to get my account number to do a balance transfer to another company. I threw my card away when I closed the account. Account number not on statement, not online, and I asked if I could reopen account to get a new card sent and they would not do that either. Since I couldnt get my account no., I was going to pay off card. I called this weekend and was told I could make a payment over phone. They were ready to take my payment when they thought I was going to make the minimum payment. When I told them I wanted to pay it off, there was always a problem. I was told the system was doing an update, told I couldnt do it over phone because account was closed, put on hold and nobody came back, hung up on, and even transferred to someone and I asked if the system was down and she said it was not. She took my information for payment and when I asked for a confirmation number, she put me on hold and the line was disconnected. I called today and was told much of the same things, I couldnt make a payment because the account was closed ( even though I have in the past ). I was transferred to multiple people. One guy was even laughing when he answered the phone. Finally, I was transferred to someone that took my information. She gave me a confirmation number, but I am not confident it will go through. Its as if they dont want you to pay off your account to keep collecting interest. Worst company I have ever dealt with.
Company Response:
State: TN
Zip: 373XX
Submitted Via: Web
Date Sent: 2023-04-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-24
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: f I could give NO stars, I would! A Terrible place to bank. It's not just that they almost always only have 1 person working, even though there are others in the bank, employees and customers. XXXX ( the asst. mgr. ) who was waiting on me, accused me of being rude because " she didn't like how I set my insurance papers on the counter '?? Huh?, So, I became rude and told her that when customers are waiting in line, she shouldn't be gabbing with customers she knows about her family issues. Now, I'm rude!. Then, XXXX XXXX, her co-worker, starts getting involved and starts telling me to leave. Now, I hadn't sworn, raised my voice, threatened anyone... nothing ... So I said... Just empty my accounts... I don't want to do business here anymore because of how you two are treating me. XXXX XXXX said several times, " I don't care '' and " Doesn't matter to me '' THEY REFUSED TO GIVE ME MY MONEY. That is the same as Fifth Third telling me " They don't care '' and they wouldn't give me my funds. What?? They threatened the cops on me. I had to drive 10 miles out of my way to the nearest 5th 3rd, just to do my business. I drained alot out of my account there. I've had XXXX mortgages and have been a customer for over XXXX years! This is how XXXX and XXXX treated me... But wait.. The Next day, I went back to the XXXX XXXX 5th 3rd to drain the remainder of my funds, and I have ON CAMERAXXXX XXXX XXXX calling me a XXXX several times, immediately after I told Him I drained my accounts, AND him throwing his hands up shouting " I DON'T CARE '' SEVERAL TIMES. After I left, I went back again to lodge a complaint, as it says to do... When XXXX XXXX asked me if I had recorded her co-worker... I said " maybe ''. XXXX XXXX immediately started screaming at me to " Delete that video immediately '' while other customers were in the bank.. She lost it! Totally unprofessional. That is on the banks security cameras. She has no right to tell me to delete it. It has XXXX XXXX immediately calling me a '' XXXX '' and saying HE DOESN'T CARE. I said Not until I turn it into corporate! She then continued with her madness and included the other employees to get involved ... And called the cops! I did nothing illegal. I waved as I left. The video is getting where it needs to go. XXXX XXXX never allowed me to file a complaint. THIS is the video she so MADLY wanted me to delete. Update : The regional manager called me and guess what, Both XXXX XXXX and XXXX XXXX Both accused me of " being vulgar '' and such... I told him ... Look at the video from the bank. They are Lying!! The entire time I was in there, I Never swore or threatened ANYONE. Until as I was leaving when they Both in XXXX XXXX tones said " Have a nice day '' laughing. Neither were professional. Neither did their job. The District manager spoke with them, however, when I returned to the bank for business, neither apologized for Any of the offenses I experienced. This site doesn't allow me to download my video, but I can provide it upon request.
Company Response:
State: MI
Zip: 488XX
Submitted Via: Web
Date Sent: 2023-04-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-24
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/XXXX, my wallet was stolen while I was on vacation in XXXX XXXX. They withdrew all the money out of my account. Once I received notification i called XXXX XXXX XXXX XXXX. I reported it to the representative on the phone. I received an email the next day, XX/XX/XXXX, from XXXX : Dear, RE : XXXX XXXX for account ending in XXXX This correspondence is regarding the claim we received from you on XX/XX/XXXX. When we received your claim, the following transaction ( s ) had not yet posted to your account. This letter is to inform you that the following transaction ( s ) have posted and we've added them to your claim. Date Description Amount Dispute Amount XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX {$300.00} {$300.00} XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX {$400.00} {$400.00} What Happens Next Further research is required to resolve your dispute. To assist us in resolving your claim, we request a signed Statement of Fraud form from you. Please complete the form ( s ) and return to us along with copies of any relevant receipts and/or correspondence within 10 business days from XX/XX/XXXX. If we do not receive a completed form promptly, we will rely on the other information we have available to complete our investigation. Please email to XXXX. Please keep in mind that our investigation can take up to 90 days to complete. Thank you for being a Wisely cardholder. Sincerely, XXXX XXXX XXXX XXXX XX/XX/XXXX I was not sent the requested document on the corresponding email. The email had been sent to my spam folder ( every notification email ive received has gone to my inbox, with the one exception of this email ) and I was not aware it was there until XX/XX/XXXX, and responded immediately. This was still within the 10 day period stated above. My claim had already been denied by XX/XX/XXXX and this email was sent to my spam as well : Dear, RE : Case XXXX for account ending in XXXX This correspondence is in response to a dispute that we received from you on XX/XX/XXXX totaling {$700.00} for the following transactions : Date Description Amount Disputed Amount XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX {$300.00} {$300.00} XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX {$400.00} {$400.00} This letter is to notify you regarding the disputed transaction ( s ) listed on the attached page ( s ), which you recently submitted. The investigation has been finalized and we've determined that there was no error. Record analysis indicates that no fraud has occurred as investigation results match information on file. No credit will be issued. This letter serves as final resolution of your claim. You have a right to request and receive the supporting documentation we used in making this determination. You may do so by submitting a written request to : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX Thank you for being a XXXX XXXX Sincerely, XXXX XXXX XXXX XXXX XX/XX/XXXX Ive called the number given ( XXXX XXXX XXXX ) and no one will help me. I was transferred to a supervisor two times, in which the call was disconnected before I spoke with anyone or I was hung up on. Last call I had was with a representative saying i needed to send in a written request to get my case reopened. All my money was stolen and XXXX XXXX wont help me. The company is backed by Fifth Third Bank.
Company Response:
State: MI
Zip: 48220
Submitted Via: Web
Date Sent: 2023-04-25
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-25
Issue: Trouble during payment process
Subissue:
Consumer Complaint: On XX/XX/XXXX I received an escrow statement from Fifth Third bank stating that my payment was increasing from {$660.00} a month to {$790.00} beginning XX/XX/XXXX, due to a shortage in my escrow account. I contacted them the same week to dispute this. Upon our conversation it was determined that Fifth Third was trying to pay for the property taxes on one other property I do own that is not a part of my mortgage as well as another property that I do not own. The property that I do own and have the mortgage on the property did increase by {$200.00} a year so I did expect an increase of {$17.00} but not an increase of {$130.00} a month. When I spoke to the representative I was told that Fifth Third would need to have their escrow department look in to this and this would be resolved in 6 business days and that I should call back on the 7th business day. I expressed to her that I was concerned that this be resolved so that my XX/XX/XXXX payment would be accurate. On the 7th business day I contacted them and was told that this issue was not yet resolved and they are asking XXXX to follow up with this to verify the correct properties and to call back the following week. I stated again that I was concerned and the importance that this be resolved before the XX/XX/XXXX payment was due because I felt it unfair that I would have to pay and extra 20 %. I waited another 7 days an called back and was told that this was resolved and it would be accurately depicted on their system on XX/XX/XXXX. On XX/XX/XXXX I called back again was told that this was resolved but the accurate amount for my payment of {$690.00} can not be effective until XX/XX/XXXX. I asked what the amount for the XX/XX/XXXX payment needed to be and was told that I needed to pay the increased amount of {$790.00}. I asked why this would be and was told because Fifth Thirds systems require 60 days to change to an accurate payment amount. I then asked why knowingly are changing my payment when they are aware that their system requires 60 days to be made accurate when I didnt receive the escrow statement until XX/XX/XXXX. That means they gave me 34 days notice when they know that their system requires 60 days to become accurate. I was told well that is just how it works. And there was nothing that could be done about it. When I asked to speak to the supervisor that the representative ( Her name was XXXX XXXX was messaging XXXX told me that she could not transfer me to her. I then asked what her name and number was and told that her supervisor did not have an outside line so there was no way for me to contact her and if there was no further questions that she could help me with today. So because I care about my credit score I have to make a mortgage payment that is 20 % higher for the month of XXXX because Fifth Third knowingly has a system that can not be adjusted for 60 days but provides their clients with less than that amount of time notice. Property taxes in Indiana are paid in XXXX and XXXX every year and the tax bills historically do not go out until mid XXXX. How can a consumer honestly rectify this if their system is not set up to accommodate a fair resolution.
Company Response:
State: IN
Zip: 469XX
Submitted Via: Web
Date Sent: 2023-04-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-23
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: I have too many problems with fiththird bank they don't know how to relay their problems right and they didn't really gibe me all the info on the account and it supposed to be overdraft protection thats a XXXX lie and its a crazy XXXX bank cause the app doesn't even work right
Company Response:
State: FL
Zip: 33615
Submitted Via: Web
Date Sent: 2023-04-23
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-21
Issue: Problem with customer service
Subissue:
Consumer Complaint: Long story short, I deposited a cashier 's check for {$10000.00} into my 5/3rd checking account, which did have existing funds deposited and available prior to this deposit, on XX/XX/2023. I did so in person at the local branch and was told by the cashier that the funds would be available the next day. That should have been the first red flag because I've never heard of a hold being placed on a cashier 's check from a major national bank, but as a consumer you tend to believe what the bank agents tell you. Today is XX/XX/2023 and the funds are still not available to me, despite the fact I was specifically told, in writing ( boom ), that they would be available on this date in the morning by the bank 's representative. More so, the customer service, if you can call it that, has issued many reasons for there being a hold on the deposit, all which I have in writing and can't wait to submit. These include, " it's for my own protection to avoid overdraft fees '', " unable to verify the fund 's availability in the initial processing with the check issuer 's bank ''. I'd like to point out again that it is a cashier 's check from XXXX XXXX so the check issuer and the check issuer 's bank are one in the same. They even went as far to suggest that the check could be a fraud and the funds again have to be verified, hence the hold. When I asked why they couldn't simply call XXXX XXXX since they have the check number, date issued, amount, and payees, they told me " customer service can not make phone calls ''. I'm just going to attach a bunch of screenshots that show everything in writing and prove that this was gross misconduct on behalf of 5/3rd bank.
Company Response:
State: IN
Zip: 47401
Submitted Via: Web
Date Sent: 2023-04-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-21
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: On XX/XX/2023 the funds available were {$20.00} and suddenly I found that the balance was Negative - {$490000.00}. I went to the Bank and I as going to deposit a check, and was when I realized the account was blocked, so i couldn't make any deposit. Since then I have been with a blocked account, and they decided to pout almost half XXXX dollars negative in my account
Company Response:
State: FL
Zip: 32822
Submitted Via: Web
Date Sent: 2023-05-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A