Date Received: 2016-11-03
Issue: Making/receiving payments, sending money
Subissue:
Consumer Complaint: My primary bank is Fifth Third Bank, as it has been for 15 or more years since I opened my first bank account. To my knowledge, I have not disputed charges in the past but did so recently when I made an online order that I canceled within 10 minutes of the order itself. I called Fifth Third 's XXXX number and was informed a provisional credit would be made. I offered to provide the email canceling the service but she said it was n't necessary. The charge was for {$99.00} which caused, partially, my account to be overdrawn and {$110.00} in charges from Fifth Third Bank itself. I recently received a letter saying they denied my dispute because the cancellation must be provided to the merchant before the posting of the item. I am confused because in this instance, it was provided prior to posting.
Company Response:
State: OH
Zip: 44221
Submitted Via: Web
Date Sent: 2016-11-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-11-02
Issue: Account opening, closing, or management
Subissue:
Consumer Complaint: First, I will NEVER use Fifth Third Bank for any service again nor will I allow anyone I know to even consider dealing with these loose and inept customer service phone associates. They gave me several conflicting reports and answers re : the payout and closing of my car loan. In addition they gave out conflicting and erroneous info about the faxing of a letter of satisfaction and a copy of my title. Its obvious that this ineptitude starts at the top and filters down to the rank and file personnel. They continuously left me on hold for 15 minutes to look for a Supervisor. They lied about what they could do and refused to facilitate my reasonable requests five days after the loan was posted as paid out entirely. Never Again - what an incompetent group of people handling loans no less - SHAME!
Company Response:
State: VA
Zip: 23832
Submitted Via: Web
Date Sent: 2016-11-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-11-03
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: In XX/XX/XXXX, I purchased a condo through XXXX XXXX XXXX. I was a victim of predatory lending because I was given an adjustable rate mortgage, interest only, when I qualified for a fixed rate loan. XXXX XXXX XXXX was then taken over by Fifth Third Bank. XX/XX/XXXX, my mother was diagnosed with XXXX and needed to be taken care of 24-7 causing our family 's budget to suffer. She later passed away in XXXX XXXX. By then my salary had been reduced and was no longer able to make payments and inquired about partial payments, payment plans and refinance ; I was denied on all accounts. I put the condo for sale in XXXX. My financial situation can not sustain a home mortgage of nearly {$2500.00} per month. I want to sell the condo, avoid foreclosure and salvage my credit. I know that a foreclosure on my record will affect me for years to come, I would ask that you please assist me in avoiding this. I have accepted several short sale offers and all were denied by Fifth Third Bank. They wanted me to pay the difference of the short sale at the closing. I do n't understand why they wanted the difference from me when I paid for private mortgage insurance and I have a copy of it that was signed at closing. When I purchased the property, my loan amount was {$240000.00}. I accepted an offer of {$230000.00} in XXXX XXXX. On XXXX XXXX, XXXX, Fifth Third informs my attorney who is conducting the short sale and defending me in the foreclosure, that Fifth Third wants to net {$250000.00}, so that the property has to be put for sale for {$300000.00}. The property is not worth {$300000.00}. It is a XXXX and the XXXX are selling in the {$300000.00}. Furthermore, my property is not on the bay side of the building, although through my balcony, I can see the XXXX XXXX about XXXX blocks east of the condo. On XXXX XXXX, XXXX, my attorney consented to a judgment and I was given 6 months to sell the property. The buyers placed an offer in XXXX and want the property and have even been approved by the HOA. It is unfair that every time I bring a buyer, Fifth Third causes me to lose the buyer. I have a buyer that is purchasing close to the loan amount, which was never reduced because I was only paying interest. The bank received six years ' worth of interest only payments which total more than {$72000.00}. Today, XXXX, XXXX, my realtor received an email from XXXX XXXX, Fifth Third Bank which stated " The MI companies have their net minimum requirements also. Fifth Third must net XXXX % of the BPO ( broker price opinion ) value which is $ XXXX. The market time on this file will remain open until XXXX/XXXX/XXXX. If we do not have an acceptable offer by then I will have to close out the file ''. I do n't understand why they will close the file on XXXX/XXXX/XXXX but told my attorney that I had 6 months to conduct a short sale. Furthermore, they are basing the value on a broker 's price opinion and not from an independent appraisal company. Why ca n't Fifth Third have the mortgage insurance company pay what they promised to pay according to the contract ( Mortgage Insurance Rider )? I need assistance with this issue because I do n't want to lose my buyer and then have a foreclosure on my credit instead of a short sale. Fifth Third has never told me who the mortgage insurance company is. I need all the assistance possible. Thank you.
Company Response:
State: FL
Zip: 33141
Submitted Via: Web
Date Sent: 2016-11-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-10-31
Issue: Excessive fees
Subissue:
Consumer Complaint: I was inaccurately informed about how a bank was cashing a check of mine. I use a fifth third product, prepaid service called access XXXX. Fifth third sells this product but does not service it and fails to tell you this till something happens. I will at times cash checks and then put the funds into my XXXX access account, I had been told by 53rd that I had to cash the check and could not deposit it directly on to my XXXX access also since this was a product not serviced by 53rd I would be charged a check cashing fee. I agreed to a fee of {$4.00} and had been paying this fee each time I cashed a check to deposit it on to my card. This had been this way for over a year on this account. On XXXX/XXXX/16 I had tried to cash a personal check and the teller at 53rd was trying to sell me on an account called express pay. The teller told me it would cut my check cashing fees in half and save me money. She stated it would be quick, I agreed to talk with a banker and switch thinking it would save me. The teller when ahead and cashed my check and charged me an {$8.00} fee for cashing. I did not know this till after she brought my cash into the banker office, she did not tell me the fee was {$8.00} and in the past I had never been charged this much to cash. The teller was very rude and was the person who had pressured me into signing up for the express pay since it would " save me fees '' which it never did. I was inaccurately informed on the check cashing fee and was actually never given a fee amount before agreeing to allowing 53rd to cash my check. I had in the past found the XXXX access product to be a scam sell by 53rd as they do not service the product and do not inform you this at the time of signing up. I have in the past dealt with fraud on my XXXX access and it took weeks to get refunded and my money to be released. 53rd fails to inform you that you have to work with a different party to resolve any XXXX access issues.
Company Response:
State: OH
Zip: 45236
Submitted Via: Web
Date Sent: 2016-11-02
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-10-28
Issue: Deposits and withdrawals
Subissue:
Consumer Complaint: I disputed a charge from bank account in XXXX 2016 regarding a charge from XXXX rental car. I was involved in a car accident and XXXX paid XXXX the money owed for the rental car. I confirmed with XXXX that the check was cashed by XXXX on XXXX for the amount that I was disputing. I contact XXXX on several occasions and was advised they would send me a check for the balance that was deducted from my bank account, the amount was {$590.00}. I was advised by the store manager of XXXX that the check would take 6-8 weeks it has now been 9weeks,. I contact XXXX a few weeks ago and was advised by one of there associates to dispute the charge with my bank and that this will resolve everything. Yesterday the bank declined the dispute and took all my money from my account without any notification. With that being done I contact the bank and they stated their is nothing I can do.
Company Response:
State: IL
Zip: 60641
Submitted Via: Web
Date Sent: 2016-10-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-10-27
Issue: Problems caused by my funds being low
Subissue:
Consumer Complaint: I opened an account with Fifth Third bank on XX/XX/XXXX. I received my retirement income by auto deposit on XX/XX/XXXX. I also had made a deposit of {$500.00} by Phone pic which was a CASHIERS CHECK. I went to bed on XX/XX/XXXX with {$120.00} in the bank. I woke up on XX/XX/XXXX to find that I was negative {$300.00} in fees because they decided that they could read the Computer printed Cashiers check. I took the check to the bank personally and they still want to charge late fees. Now they are going back and simply cancelling all of my payments I made by computer ( Heath Insurance, Car Payments ) to add positive money to their account which is all negative fees. NO END IN SIGHT. They refuse to remove fake negative fees.
Company Response:
State: OH
Zip: 454XX
Submitted Via: Web
Date Sent: 2016-10-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-10-26
Issue: Taking out the loan or lease
Subissue:
Consumer Complaint: This complaint is focused on the fact that 5/3 Bank did not need to secure a hard copy of my credit report because the XXXX pre- personal loan application failed before it went to underwriting.On XX/XX/2016 I applied for an unsecured line of credit in person at 5/3 bank and brought a XXXX credit report on myself dated XX/XX/2016.I met XXXX XXXX from 5/3 face to face to go over my complete credit info on XXXX XXXX the application date.I told him I was requesting a pre approval application before 5/3 bank hit my credit report for a hard copy.He refused as I requested to get underwriting on his speakerphone and He was just too lazy to do conduct a pre-application approval.On XX/XX/2016 I received a letter from 5/3 underwriting which detailed the XXXX reasons why the application was refused based on my XXXX credit report they did not need to acquire.The XXXX reasons were ; insufficient credit experience and number of credit inquiries which were XXXX they reported which matched The XXXX credit report I brought in to XXXX XXXX on XX/XX/2016.In addition all of the creditors listed on my report dated XX/XX/2016 exactly matched the ones listed on the duplicate report from XXXX dated XX/XX/2016 requested by 5/3 bank. This is nothing more than 5/3 bank malisciously abusing their authority and ability to secure unnecessary credit reports which as you know are terribly damaging to the consumer. All the Bank had to do was look at the XXXX credit report I presented which matched exactly the XXXX report they requested on XX/XX/2016 and the pre-application would have been denied after discussing my credit report dated XX/XX/2016 with 5/3 underwriting.Now I have to endure the unnecessary pain caused by 5/3 bank to my FICO score. I am asking the CFPB to demand that 5/3 bank request a redaction of the XXXX credit report request since they did not follow well established bank policies.I am XXXX years of age and have dealt with 5/3 and it 's excellent predecessor XXXX.I always for any loan application have been given a chance to pass the pre-application process before going to underwriting ; from real estate to installment loans both encumbered or unencumbered this is a very basic tenet of the banking business.XXXX has attempted to take an easy shortcut so He could not fulfill my request for a pre-application loan approval.He was too busy discussing a non issue by underwriting on my credit report with me that had to do with a PAID tax lien All He had to do was put XX/XX/2016 underwriting on the speaker phone and after discussing the findings from the XXXX credit report I brought then underwriting would have denied the pre-approval application.
Company Response:
State: MI
Zip: 49503
Submitted Via: Web
Date Sent: 2016-10-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-10-25
Issue: Deposits and withdrawals
Subissue:
Consumer Complaint: I bank with Fifth Third Bank in XXXX Ohio. I have a business checking, personal checking, savings, and XXXX investment accounts with them. I deposited a business check from a customer out of state that I have deposited XXXX checks in the past two and a half years without any problems with regard to XXXX. I have not deposited a bad check since opening my account with Fifth Third in XXXX. The check was deposited on XXXX XXXX, XXXX and cleared by the bank that it was drawn on on XXXX XXXX, XXXX. Funds were withheld from my use until XXXX XXXX, XXXX. It 's obvious to me that Fifth Third Bank has the use of MY money from XXXX XXXX to XXXX XXXX, XXXX and therefore making money off of my money without compensating me. Is this practice one that is condoned by CFPB?
Company Response:
State: OH
Zip: XXXXX
Submitted Via: Web
Date Sent: 2016-10-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-10-24
Issue: Identity theft / Fraud / Embezzlement
Subissue:
Consumer Complaint: My 5/3 credit card was stolen and it now has a $ XXXX balance. I 've contacted Fifth Third several times and they ignore me. I am not going to pay for this, as I 've already told them that these charges were not made by me. They send me letters and call me constantly and I always tell them the same - I am NOT paying for transactions I DID NOT MAKE. If they do n't remove these charges and stop the harassment, I will take legal action.
Company Response:
State: OH
Zip: 43228
Submitted Via: Web
Date Sent: 2016-10-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-10-25
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I Applied for A Mortgage loan with 5/3 Bank in 2012 for A repossessed house and the house needed some repairs too. So the loan XXXX at the Bank XXXX that I use the Banks own XXXX to repair the House before the loan will be Approved I agreed. The job was n't done right or on time so I Contacted the bank again to tell them the XXXX of the job that their XXXX did. So the Bank sent an XXXX 5 times to my House because their XXXX told them that the House was Completed. Coming to find out from the XXXX that the XXXX was XXXX and the XXXX was XXXX. So because I refused to sign the XXXX from the Bank to the XXXX he filed a lawsuit against me and the Bank. So the bank Charged me {$940.00} Stating that they had to file a response to the Lawsuit even though it 's the Banks XXXX that did n't complete the job like he was supposed to. We went to court and the Bank Settled with me so that they 'll be out of the case and then they turn around and add the {$950.00} to my Mortgage payment. So I 'm paying extra towards my principal and the bank is taking the extra as a payment for {$940.00} which I do not owe them for ... ..
Company Response:
State: GA
Zip: 30213
Submitted Via: Web
Date Sent: 2016-10-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes