Date Received: 2016-11-16
Issue: Settlement process and costs
Subissue:
Consumer Complaint: I was approached though repeated phone calls for almost a year to refinance my home from Fifth Third Bank. I was initially offered a " special '' refinance product that would quickly and easily drop a percentage point from our present loan with them. After collecting information I was presented with a " better '' option to refinance both my primary and secondary mortgage with substantial savings. I did pursue this option. After signing " loan lock-in '' forms, the time expired. There was no delay in the process on my part, but on the part of Fifth Third bank. I was sent another " loan lock-in '' form post expiration of the initial forms. This new agreement had percentage points and other costs added, which would have amounted to thousands of dollars of added costs for the loan. The interest rate had not changed though and no contact or explanation was given as to the added costs. I believe that most people would not have noticed the added costs seemingly hidden or buried in the paperwork. My opinion is that Fifth Third bank preys on unsuspecting borrowers using tactics such as " bait and switch '' and " shell game '' tactics to entice borrowers, then increasing loan points and costs to the borrower without explanation. This seems to me a dishonest business practice. My wife and I have walked away from borrowing from Fifth Third for the reasons stated. I feel their practice may prey on less educated and other at risk borrowers. The public should be protected from such practices.
Company Response:
State: IL
Zip: 60048
Submitted Via: Web
Date Sent: 2016-11-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-11-14
Issue: Credit card protection / Debt protection
Subissue:
Consumer Complaint: I have asked for over 2 yrs to be provided documentation from Fifth Third Bank that the credit card they show on my credit report is valid. Put in disputes with the credit bureaus but none of the XXXX will change the line. I did not sign an applicaiton for joint credit the card was in my wifes name, I have never had a card was not aware of the card. Have asked XXXX multiple times to provide a signed application giving them authority to use my credit or list me as an owner but they have failed to provide a signed app or remove from my credit report.
Company Response:
State: IN
Zip: 47714
Submitted Via: Web
Date Sent: 2016-11-14
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-11-11
Issue: Problems caused by my funds being low
Subissue:
Consumer Complaint: This is a desperate plea for help! Over {$14000.00} in overdraft fees! This formal complaint is to inform any and all who will listen ... that I am drowning in overdraft charges. I am at the end of my rope. I have exhausted all of my loan options just to try to stay afloat. My business is on the verge of going under. And single handed, at the hands of disgraceful shady practices of Fifth Third Bank. Here is where it all started. These were my experiences that led to my situation with Fifth Third Bank : 1 ) One or more ( usually my main ) checking account ( s ) not being available ... not showing up in the mobile deposit option through the 5/3 app. As if they know I 'm about to go into the negative and they 're preventing me from making good beforehand. Even before their " cut-off times ''. 2 ) Fifth Third Bank has disabled the ability to take a screenshot ( in the app ), most likely to prevent customer 's from being able to show proof. However, I 've taken pictures. 3 ) ATMs not being available ( out of order ) usually on the same day/night. I also have pictures of this. This is what started everything over 2 years ago and it has spiraled every since. 4 ) When an ATM is available, it has declined the acceptance of checks. I have pictures. It has also not accepted CASH. It just simply grays the 'cash ' option out. 5 ) It does not appear deposits are being posted first. 6 ) It is very apparent that transactions are being reordered, in order to benefit Fifth Third Bank the most, as they are then able to maximize the amount of overdraft fees they charge. I also have pictures of this. It 's obvious in the app AND desktop view. 7 ) Their merchant services company, Vantiv ( either owned by 5/3 or partners ) process the credit card company fees separate from the 'credits ', so each very small amount ( XXXX cents or {$1.00}, etc. ) gets processed separate and ALWAYS last. So if the account is already in the negative ( or about to be ), there is a unique/separate overdraft charge for these transactions. Other banks / merchant services deduct those credit processing transaction fees FROM the 'credits ' and THEN deposit the remaining. The way Fifth Third Bank does it, this increases and maximizes the overdraft fee potential. 8 ) Also, they do n't seem to have a daily or even " instance '' MAX on how many overdraft fees can be charged. Other banks have a max. I 've recently checked. This has caused overdraft charges to pile up as high as {$220.00} in one single instance. I 've added ALL of the overdraft fees that have been charged to me by Fifth Third Bank over the period of 24 months. Between both personal and business accounts, this has totaled over {$14000.00}. This is an absolute outrage. I have a XXXX now. I can barely keep it together. I can barely pay off the overdraft fees each week, let alone my regular bills and expenses. I have somehow ( I have no idea how ) managed to keep each account active. Bringing them back out of the negative each time. But I 'm at a point where I no longer think I can do that. Not without some help. This has almost put me under. The next step, seriously, it being put OUT OF BUSINESS & then HOMELESS!
Company Response:
State: IN
Zip: 47711
Submitted Via: Web
Date Sent: 2016-11-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-11-12
Issue: Application, originator, mortgage broker
Subissue:
Consumer Complaint: In XX/XX/2016 I applied for a Mortgage with Fifth Third Bank. XXXX was my mortgage representative. She ran my credit and saw my score was on the verge of a denial she thought and then said, I should bring it up a few points. After that she still submitted my Mortgage application. Apparently, I was approved for a possible Mortgage if I would of submitted the paperwork the underwriters were asking for. I have documentation in the form of Postal Mail from the 5/3 mortgage center asking for information. I am attaching a Email asking XXXX where should I send these papers, to her or to the address on the mail. She replied " we are waiting and just wait for a denial letter '' is your score over 600? I waited and the property I wanted went up for sheriff sale. I asked to reapply and XXXX told me that my students loans were too high. Since I had a {$0.00} payment she had to figure out what I pay normally. She came back with a figure of {$400.00} a month on one loan, and {$700.00} on another loan. My student loans are {$19000.00} and 1 % is the average for student loans a month. So I am attaching a email where XXXX stated " FHA '' figures this differently. Now, I am at the office of the president asking for help from 5/3 bank. Well I am told that 5/3 wont buy " Sheriff Sale '' property. I asked my local 5/3 bank manager and she stated they have plenty of times bought " Distressed Properties '' from other banks. I feel that I was discriminated against because of the conversations with XXXX. She made it clear after I called the Office of the President that I got another department involved and there is not much she can do. Then after numerous attempts to contact the office of the president, they finally blew me off and decided that I was not worth dealing with. I am attaching a small portion of the evidence I have.
Company Response:
State: MI
Zip: 490XX
Submitted Via: Web
Date Sent: 2016-11-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-11-10
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: After obtaining a home mortgage from Fifth Third Bank in XXXX XXXX, and closing with extreme difficulties and delays on XX/XX/XXXX, we had filed our complaint with your department. They responded on XX/XX/XXXX, after two months, with a letter justifying their delays & errors. They included a gift card for all of our troubles. Now, here we are almost a year later, with our money in escrow, we are hopeful that our homeowner 's insurance and property taxes will be paid by Fifth Third. We received our homeowner 's renewal dated XX/XX/XXXX, indicating that Fifth Third as a mortgagee, along with their address in XXXX and our loan number. What could go wrong? Well.. .yesterday, XX/XX/XXXX, we received a reminder from our insurance company that no premiom has been received for the XX/XX/XXXX renewal. I contacted the insurance company by telephone & they confirmed thar the annual premium is yet unpaid. I went to a local Fifth Third branch office on XXXX XXXX. in XXXX XXXX, who made a phone call to a mortgage department in either XXXX or XXXX. They would not talk to the personal banker to verify if the escrow dept. had the correct information regarding our insurance company. The banker gave me an XXXX number to call. I called this number, it was n't the correct department, so I was transferred to another person, still not the correct area, so I was transferred a third time, was cut off, started the process again. After talking to XXXX different people, finally spoke to a XXXX, who works for a firm hired by Fifth Third to pay homeowner premiums ( not a Fifth Third employee, but by far the most helpful ). She looked up our account and said due to Fifth Third recently hiring their firm on XX/XX/XXXX, oor renewal declarations and invoice were NOT sent to their company. Could I contact my insurance company or copy my renewal declarations and send to this contract company so they could begin to process a payment that HOPEFULLY would get to the insurance company prior to XX/XX/XXXX?!? I did not create this error, Fifth Third is responsible and once again, I am doing the follow up due to their internal processing errors. The rep ( part of a call center that I can not talk to again ) said she would call our homeowner insurance company to ask them to AGAIN resubmit our declarations and invoice. No guarantee this will happen, so I must domy own followups to both the insurance company and Fufth Third. If I had n't gone tothe Fifth Third branch or called and FINALLY got to the correct person, I would 've assumed that Fifth Third was going to pay our renewal premium. There is no guarantee that this will happen before our policy renews on XX/XX/XXXX. Now I am concerned that our property taxes wo n't be paid on XX/XX/XXXX. I will have to start calling again to insure that they have received the same notice we have received. Is no one accountable at Fifth Third Bank?
Company Response:
State: FL
Zip: 34209
Submitted Via: Web
Date Sent: 2016-11-14
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-11-08
Issue: Account opening, closing, or management
Subissue:
Consumer Complaint: My father purchased XXXX savings accounts for me and my siblings in XXXX and XXXX. He passed away in XXXX and had given the savings certify ficates to my sister to hold for him. My sister whom forgot about them, did n't disclose that we had them until this year. Their have been XXXX bank mergers since the original opening. I have contacted the current bank which is Fifth Third Bank in XXXX, Ohio Ohio. This bank has branches in XXXX, FL where I first began my search. The Original bank was called XXXX XXXX, with branches in XXXX, MI and in XXXX, XXXX XXXX etc when they were first opened. This bank was later merged with the XXXX XXXX XXXX. I believe in XXXX XXXX XXXX was merged into another bank named Fifth Third. My sister and I whom is a senior citizen also, went into the XXXX XXXX, MI branch to cash them. They said that they would check it out with their main office, as they had no record of our CD 's. I then contacted the main branch located in XXXX, Ohio and spoke to a spokes person there for several weeks. I sent into then a death certificate of my father and copies of the CD 's. The answer from them was a dead end. They accused me or a family member of cashing them in, which never happened. My attempts have been endless either online and going into Fifth Third Branches in XXXX, FL where I now live. My sister is XXXX years older than myself and has XXXX. I do n't know what do at this stage after endless attempts to cash them. The bank has stated to me that the CD 's are worthless, and to rip them up. This a ridiculous statement to make to a citizen of the USA, and to be allowed to get away with this. My brother, has XXXX who I 've tried to include in my inquires. Hopefully, your department will be able to research my CD 's and retain funds after 33 years of opening them from my father. Hopefully, here I will be able to fill out the correct directives required by your department.
Company Response:
State: FL
Zip: 32811
Submitted Via: Web
Date Sent: 2016-11-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-11-07
Issue: Account opening, closing, or management
Subissue:
Consumer Complaint: I received a check from a customer for XXXX i made a deposit into my account check was returned due to NSF, bank froze the account and closed it after investigation i was given the balance in the account and was told it is being closed for fraud because i am associated with the company which wrote the check with NSF and i was also reported to XXXX due to which i am unable to open any personal bank account. It is untrue i did not had any association with XXXX that is the company which wrote me the check, I am attaching the supporting documents, In-fact I have a lien on the owners primary residence of XXXX and the owner just filed for chapter XXXX Bankruptcy. Please see the attached supporting documents.
Company Response:
State: IL
Zip: 605XX
Submitted Via: Web
Date Sent: 2016-11-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-11-04
Issue: Application, originator, mortgage broker
Subissue:
Consumer Complaint: I applied for an equity loan on several of my investment properties through Fifth Third Bank in XXXX, Ohio on two occasions. The bank officials misrepresented the equity loan eligibility ; knowingly adversely affecting my credit score ; practicing discrimination in applying the criteria for an equity loan. On or about XX/XX/2016, I applied for equity loan on XXXX properties. I was told my rental income was applicable in establishing additional income. I was subsequently denied because of my credit score was lower than a needed XXXX and my debt to income ratio was to high. Five month later, on or about XX/XX/2016, I applied, this time with far less debt and a higher credit score. I was denied again based on my debt to income ratio as being to high but this time they refused to consider my verifiable rental income. Clearly, the Fifth Third officials were simply playing with my time and adversely affecting my credit score to merely meeting certain application quotes and/or they are willfully discriminating against me when considering other equity loan applications, they are approving but denying me.
Company Response:
State: OH
Zip: 454XX
Submitted Via: Web
Date Sent: 2016-11-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-11-05
Issue: Account opening, closing, or management
Subissue:
Consumer Complaint: I opened a business checking account at Fifth Third Bank on XXXX/XXXX/16 with bonus offer that was supposed to give me {$400.00} for depositing and keeping {$5000.00} balance during first 60 days and making XXXX debit transactions. I have completed these requirements, but have not received any bonus. I contacted my local branch and they confirmed that I have met bonus requirements, but have not received the bonus due to glitch in their system. They said they would escalate this issue to the regional manager and it should be resolved. However it has been more than a month since then and no bonus is issued. I tried to contact my local branch many times, each time they said that either " somebody is on vacation '' or " somebody is too busy '' and promised to resolve soon. Now they do n't even return my phone calls. It looks like they are not willing to issue this bonus to me, at least nobody seems to be working on this.
Company Response:
State: FL
Zip: 34677
Submitted Via: Web
Date Sent: 2016-11-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-11-03
Issue: Account opening, closing, or management
Subissue:
Consumer Complaint: I responded to an offer I received from 5/3 bank back in XXXX of 2016, stating that new bank customers that opened new checking accounts would receive {$200.00}. I opened the account online and visited the local branch with the offer code and to finalize the account with a signature and deposit. The terms of the offer explained that in order to receive the {$200.00} I would have to have direct deposit from my employer and complete XXXX online bill payments. I have satisfied all conditions of this offer as of XXXX/XXXX/2016. I have not ever received the {$200.00} for this offer. I have called more than 20 times and I keep being given the run around. I even corresponded through their face book and social media group which finally did call me back and left me a message stating they would honor the offer and wanted me to call them back. This was more than 2 weeks ago and they have still not honored it. I have left more than XXXX voicemails and never get anyone to answer when I call the number they provided. They claimed that they spoke to me on XXXX and that the issue was resolved, but I never spoke to anyone and the issue is not resolved because they have still not honored the offer. I think this is extremely deceptive and coerced me into utilizing account features that I would not normally use to only not have them honor the {$200.00} bonus for completing the stipulations. I think this offer should be honored unless they can show that I have not completed the conditions and they should immediately deposit the {$200.00} into the account as promised.
Company Response:
State: OH
Zip: 430XX
Submitted Via: Web
Date Sent: 2016-11-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: No