Date Received: 2023-08-18
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: I received an eamil advising me to bring account to a XXXX balance before XXXX on XXXX/XXXX/2923. My husband had received his paycheck around XXXXXXXX XXXX of XXXX which brought our account to a positive {$72.00} ( aprox ) Athe hat time I then transferred the remaininf balance from my checking to my savings. which left me with a XXXX balance.I had logged into my account at XXXXXXXX XXXX on the XXXX of XXXX to make sure it still had said XXXX.Which in fact it was. I decided to check my account at XXXX in the morning because of past history with XXXX. i discovered I was charged a XXXX overdraft fee. I called and discussed my account and was advised that there was nothing they could do. That becaused I had a pending XXXX charge. My account was still in the negative. Now I have been told the " pending '' charges are in space some where til they say processed. They kept changing their stories why I was charged the XXXX overdraft fee. I was told it was because I had this pending charge, then I was told becasue I had a XXXX something in m account. i kept explaining to them according to the onlune bank app it showed I had a XXXX balance. I asked them if I had a negative balance Why would it let me transfer the XXXX and change from my checking to my savings. Iget an answer we'll it is the bankjs discrestion. I adv them NO it will never let transfer from a negative checking to my savings. Then when I was transferred to their legal dept because I adv them I was filing this complaint. He told me my husbands check was processed at XXXX. I asked him if so then why did it not show up in my onlune banking for XXXX hours later. He then asked me did I have screen shots of what I was saying. Now come on I take screen shot of everytime I log on to my online banking. I asked the gentlemen if you expect us to abid by your rules and regulation shouldn't your o=app and your records say the same thing at the same time. No answer. My husband and I left and made a stop to get somemoney out of our saving and his card didn't work. Just worked a couple days ago. Called the bank and they advised their was some suspious activity on his account. They blocked us from our online account. When we asked what suspious activity they adv someone tried signing in using my husbands log info. Now mind you my name is on the account. I have my own log in. Made me go thru all sorts of hoops to get my account back up to including telling me my wife is not allowed to have my log in information and if he did share that with me they will close our account. I think they purpsoely did something to our account to " punish '' us for raising a stink about the XXXX. This is the same bank who flagged our account for a XXXX gas purchase, but let a $ XXXX transaction go through for XXXX XXXX the online betting site. Then take a 14 business days to refund our money. They can not keep doing this to people. This exact same situtaion happened befor and I was told '' oops the computer made an error.
Company Response:
State: MI
Zip: 49401
Submitted Via: Web
Date Sent: 2023-09-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-18
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: There are 2 major issues happening with Fifth Third Bank. 1. ) I was scammed out of {$1500.00} on XXXX XXXX. On XX/XX/XXXX I had hired and paid a company that was verified on XXXX to move furniture from my house to a storage unit. I didnt receive the service. After hours speaking with representatives & a denied dispute, I am still out of the money. I was scammed. What bank doesnt protect their costumers. I am now reopening ANOTHER dispute because they want me to prove I didnt receive the service. How do I prove that? Send a photo of the empty storage unit?! XXXX. ) Today, XX/XX/XXXX, I sent a XXXX transaction to my fianc for {$500.00}. The money was immediately removed from my account and I received a confirmation that the money was sent to my fianc. She was notified and she accepted the payment. She then got notice that THE BANK cancelled the transaction. I called my bank & asked where my money went? They told me I was out of luck basically and that they did not know where my money was. They offered to dispute it but told me it would be 45 days to even potentially receive a credit for the money. In less than 1 month I am out {$2000.00} because Fifth Third Bank is so incompetent they cant even see straight. They refuse to help me, they continuously deny my disputes. As soon as I get my money back, I am leaving the bank and never returning.
Company Response:
State: OH
Zip: 436XX
Submitted Via: Web
Date Sent: 2023-08-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-16
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: Sir or XXXX, A solar company named XXXX XXXX XXXX with XXXX XXXX XXXX committed fraud and left us with incomplete systems that are inoperable or seriously under performing on what was promised and contracted. XXXX XXXX filed for XXXX in XXXX now XXXX XXXXXXXX XXXX was acquired by Fifth Third Bank on XXXX XX/XX/2023. The system contracted was supposed to be net XXXX for my property and receive credits from the electric company. My last electric bill was {$180.00}. Now we are stuck with systems with no warranty, no XXXX service, and monitoring. We all have loans exceeding $ XXXX and monthly electric bills that have not changed since installed. My electric bills for the last year are almost exact to what they were prior to having solar installed. XXXX XXXX still owes me four SMMS boxes, blow-in insulation for two attics, and compensation for an employee falling through my ceiling destroying my foyer and living room. We are now forced to keep paying a 20-30 year loan and monthly electric bill, file XXXX, or destroy our credit. It is currently effecting up to XXXX customers across 20 states. I filed complaints with the State AG, Congressmen, and Senators. XXXX continues to call and tell customers to have XXXX XXXX XXXX fix the system which is impossible. Solar companies do not want to touch these systems do to the XXXX, poor installation, and faulty equipment. We were told with the solar tax break we would receive XXXX rebate to put towards the loan. This was a absolute lie and now raised the monthly payment from {$290.00} to {$930.00}. XXXX stated they will not come and remove the faulty equipment from our properties. If you and the credit agencies could look into this, and prevent it from happening to great Americans in the future it would be appreciated. Thank you for your time. If you need any more information I can be reached at ( XXXX ) XXXX, or XXXX. XXXX XXXX XXXX
Company Response:
State: TX
Zip: 780XX
Submitted Via: Web
Date Sent: 2023-08-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-17
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I, XXXX XXXX XXXX, going through a nasty divorce. Somehow back in XXXX XXXX. I reported to my bank of over 20 years, Fifth third bank, XXXXXXXX XXXX That my bank accounts were being accessed. I asked for them to be on hold, until they could figure it out. The gentleman who set up my accounts at that time. About 7 or 8 different ones, was who I went to and talked to for help. I couldn't receive any help, even after turning it in to their fraud dept. They assigned a detective to look at it, and he went back to the bank and ask them to do their job, and then he would do his. He literally told them it was an inside job. I have fault over this since that time, there was never a thorough investigation done. They froze my accounts in or around XXXX. There was funds being transferred from one account to another ... .and the only answers I could get was I don't know, where deposits, Transfers, etc. Went to, even though I was doing all the leg work. I today have still not gotten it settled. They even kept my social security checks ... .I lost everything, couldn't pay my bills, etc. I even told them whom I thought was involved, but nothing was ever done. I would like to know the best way to go to get this resolved. The gentleman who was there when all this happened left after about a year. I was involved in XXXX breach, and never got anywhere with that either. I had a breakdown in XXXX due to everything. I would like to know who to turn to. Sincerely, XXXX XXXX XXXX. XXXX.
Company Response:
State: OH
Zip: 45103
Submitted Via: Web
Date Sent: 2023-08-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-16
Issue: Problem with a purchase or transfer
Subissue: Charged for a purchase or transfer you did not make with the card
Consumer Complaint: An authorization appeared on my account for {$400.00} on XX/XX/XXXX for XXXX. I immediately, that day, started a dispute. I called XXXX also, they verified it was fraud as well. The bank paid the disputed authorization anyway the next day. They refuse to provide a provisional credit without their paperwork filled out and returned to them by XX/XX/XXXX. As of today, I still have not received the paperwork. Everytime I call, I get a different story of what they are waiting for and why. I need the money back now. Bank name : Fifth Third Bank NA card type : XXXX XXXX XXXX XXXX XXXX XXXX
Company Response:
State: NV
Zip: 89129
Submitted Via: Web
Date Sent: 2023-08-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-15
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: To Whom it May Concern, I received the attached letter from 5/3 stating my account was overdrawn {$160.00} and counting. I have not used this account in months and left a nominal amount ( believe around {$1.00} or {$2.00} in it ) and now all of a sudden I am overdrawn {$160.00}. I have no access to online banking, I have tried to regain access and it does not allow me to login. Password reset or other attempts are failed even after I provide the required information. 5/3 Terminated my online access and failed to mail me statements for me to even see what is going on with my acccount. Reg E requires periodic statements, especially when there are transactions and/or fees. 5/3 never sent that, but sent me a letter stating I owe {$160.00}. I dispute that amount owed and any amount of the fees. I am requesting 5/3 advise me what caused the account to go overdrawn, if the charge is valid, then I am requesting 5/3 to honor the charge ( which apparently they have already done ) reverse out the fees because I had no ability to access my account to rectify the situation and I will set up a transfer to pay. Otherwise if I don't recognize charge, I would like to dispute it. I would also like to obtain account access again.
Company Response:
State: TN
Zip: 37064
Submitted Via: Web
Date Sent: 2023-08-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-16
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I have been the victim of theft by a contractor, XXXX XXXXXXXX XXXX, who took my deposit of ~ {$60000.00} and did not perform any work. The company manager, XXXX XXXX XXXX, cashed my checks into his company 's 5/3 Bank checking account ( # XXXX ). The account is being used for theft by deception and money laundering. I have spoken with multiple other families who are also filing complaints. The total stolen between the 7 families have been around 500k. I have contacted 5/3 Bank, but we were told that there is nothing that 5/3 Bank can do. They disconnected the call when I asked if they could at least freeze the checking account to prevent these criminals from accessing it.
Company Response:
State: GA
Zip: 30004
Submitted Via: Web
Date Sent: 2023-08-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-15
Issue: Problem with a lender or other company charging your account
Subissue: Money was taken from your account on the wrong day or for the wrong amount
Consumer Complaint: I checked in the XXXX XXXX on XXXX XXXX check out XXXX XXXX I check online banking its has {$290.00} negative overdraft fees XXXX also service charges of {$47.00} When I call I was put on hold saying he is checking my account when the person get back on the phone he hanged up.
Company Response:
State: IL
Zip: 60620
Submitted Via: Web
Date Sent: 2023-08-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-14
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Attn : XXXX Bank Fraud I was Scam. XX/XX/XXXX Bank withdrawalXXXX scam. {$2500.00} XXXX charge to checking acct. {$1000.00} Scammed me a total of {$3500.00} Fake Papal purchase of {$1700.00} He had my name and my email due to the email I received supposedly from XXXX. He Evidently had my account number. The Scam of what happened- Checking acct- Bitcoin- XXXX I call XXXX XXXX fraud. I was so rattled so then went home and wrote everything down that happened. I received a message from XXXX of a charge for {$1700.00}. XX/XX/XXXX. XXXX. I didnt know what the product was, I never made this purchase. I called XXXX, number at the bottom of message to tell them I did not make this purchase. His Phone : XXXX ( XXXX ) XXXX A man answered I explain the problem he said he could fix it. He asked me if I had XXXX. I said yes. He tried to use the account but it was denied. Then he tried XXXX XXXX, XXXX pay and XXXX. I didnt have any of these but he tried and I saw all were denied. He said that is ok. We can still get your money another way. Then he said you need to go to your bank now if you want your money back. I believed I was picking up the {$1700.00} I was getting back from the XXXX purchase that I didnt make. So I went in the bank, he stayed on the phone while I drove there. I told him I arrived at the bank, he said go in and withdrawal {$2500.00}. I said I dont think I have that much in my account. This is the first time I heard I was going to be taking money out of my account. XXXX XXXX started get worried. He said no he had just put {$2500.00} into my account. Never thought of how would he know my account to be making a deposit. So I did what I was told because I thought he put in the {$2500.00}. It was his money. Still trusting him. I am thinking now this must be how I gets my money back. But starting to get scared. Back in my car with the money, {$2500.00} and him on the phone he tells me to go to a specfic gas station. Again I follow his instructions. Still hoping he is honest with me. On phone he told me to go in and insert the {$2500.00} into a bitcoin machine. I went in. Didnt know what a bitcoin was but found it. Still on phone he instructs me on directions. I followed his direction on how to answer the questions on the screen. Not understanding at all what I am doing. Took me forever to find the place to put the money in. XXXX XXXX at a time. I told him I feel like this is a scam. He said no, what the people that charged you {$1700.00} was the bad people. He said he was helping me get my money. A receipt printed out of the machine which I have. ( I have enclosed the receipt from bitcoin ) So I drove home. Getting more and more scared of when do I get my XXXX. Still believing he put in my account his {$2500.00}. He told me to call when I got home. Because the money wasnt coming through. I called him when I arrived home and by now he said the money came through. He said I will call you in the morning. So after getting home and calling him, I go to my computer and look at my XXXX account. *I see NO deposit of {$2500.00} XXXX saw a withdrawal for {$2500.00} from my acct. Not HIS money. My money *Then I see a {$1000.00}. from XXXX withdrawal from my account. This was a total shock to me. How did this happen. First time I knew if this. Had no idea he was using XXXX, I had never used. *So now he has stolen a total of {$3500.00} from my account. I have {$50.00} left in my acct. I NEVER gave him my checking account information. He only had my name. Plus at the beginning I saw him denied of XXXX, XXXX, XXXX and XXXX pay. But I have been told by the company I work for fraud department that once I opened his email a scammer can access all my account info. They can wipe one out. He has stolen {$2500.00} from my checking acct. and then an additional {$1000.00} he had XXXX charge me. I never gave him my bank account info. I did the bank withdrawal because he said he was getting my money back from the purchase I didnt make of {$1700.00}. Plus he told me he had put in {$2500.00}. So I didnt think it was my money. He said he was sending me to the bank because XXXX XXXX, XXXX pay, XXXX, XXXX. were all denied. I cant believe I fell for his story, except I did see the email that said I was charged XXXX by XXXX. He had to be in my account to see I had the {$2500.00}. I thought I had {$2200.00}. That is why I told him XXXX cant withdrawal {$2500.00}. That is when he told me he deposited {$2500.00} in my account. Big lie! He knew exactly what I had in the account. He had to be able to see my account. I never gave him my account numbers Nor any XXXX account. Because I never had used XXXX. I know it looks bad because I was the one that went in the bank to make the withdrawal. I truly believed he was helping me.I believed him when he told me he deposited his {$2500.00} into my account. I realize now how gullible I was. Never had any one lie to me like this. I called him that night no one answered. I sent a text- no answer Next morning sent another text. XXXX am Thurs.May XXXX, XXXX no answer Then I received a call from him in the afternoon on Thursday, XXXX He told me not to worry his XXXX would be calling me soon and money would be deposited for the {$3500.00} and the money that I was charged from XXXX for the item I never bought. Equals {$5200.00} No call from XXXX all day or night. Sent another text and call that night. No answer Friday, XX/XX/XXXX. Next day call and text - Nothing all day or night. NO money only the {$50.00} still in my account. Please I really need your help to get my money back. ~I have the receipt from the bitcoin machine. XXXX thought I had the email I received about the purchase supposedly from XXXX but it must have been take off the screen now because I didnt delete it and it is gone. ~I do have the telephone number he was calling me on. Phone : XXXX ( XXXX ) XXXX ~Case number he gave me : XXXX - Bitcoin receipt of transaction for {$2500.00} evidently was sent to him Please help!! Any more questions please contact me or text or email me if phone call doesnt go thru. My phone only rings for my contacts. Leave your number and I will call back. I have cancelled my bank account. New bank new account. Now I am filing a scam/fraud claim with the XXXX Department XXXX From XXXX XXXX Email : XXXX Phone : XXXX XXXX XXXX Address XXXX XXXX XXXX XXXX XXXX XXXX Ohio XXXX
Company Response:
State: OH
Zip: 45005
Submitted Via: Web
Date Sent: 2023-08-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-14
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: A recurring transfer was set up for Fifth-Third Bank to draw funds from a XXXX XXXX Account on a monthly basis. The transfer was cancelled and the Fifth-Third Account closed, yet the Fifth-Third Account continues to draw funds from the XXXX XXXX Account. THREE HOURS on the phone with BOTH banks has not resolved the problem. No one at FIFTH THIRD BANK seems to be able to resolve this issue since the " Account is closed. ''
Company Response:
State: FL
Zip: 33709
Submitted Via: Web
Date Sent: 2023-08-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A