Date Received: 2023-08-31
Issue: Struggling to pay mortgage
Subissue: Trying to communicate with the company to fix an issue related to modification, forbe
Consumer Complaint: Follow-up to complaint # XXXX THIS IS NOT A DUPLICATE : new issues are being addressed in this CFPB complaint. THIS COMPLAINT APPLIES TO BOTH THE PRIMARY AND EQUITY FLEXLINE MORTGAGES. I want to address XXXX issues that were not adequately addressed by XXXX ( these issues were addressed in letters dated XX/XX/XXXX and XX/XX/XXXX and other subsequent correspondences ) : XXXX ) PRIMARY MORTGAGE the letter states that I am listed as a co-borrower with my ex-wife on the primary mortgage and in order to remove her name, I have to refinance! The problem, which I mentioned in the last CFPB complaint, is that XXXX took almost 9 months to process the last hardship application and during that time frame interest rates have significantly increased making it difficult to afford a mortgage at the higher interest rates. How could it take 9 months for XXXX to respond to a hardship application with no accountability and no concern for fluctuations in market interest rates. XXXX ) XXXX XXXX XXXX mortgage : there are XXXX issues here a. the XX/XX/XXXX letter states that XXXX has confirmed I am not listed as a borrower on the Equity Flexline and at this time they are unable to provide any details regarding a loan that I am not listed as an owner of. b. But as I pointed out in my CFPB complaint, when we finally received the response from my hardship application ( that took almost 10 months to receive a response ), Fifth Third underhandedly attempted to bind me to the loan WITHOUT REFINANCING ; this is financial sleight of hand of the worst sort.... The first paragraph on the first page of the LOAN MODIFICATION AGREEMENT states : START OF PARAGRAPH... " This Loan Modification Agreement is made on XX/XX/XXXX, between XXXX XXXX XXXX, XXXX XXXX XXXX ( " Borrower ( XXXX ) '' ) and Fifth Third Bank , National Association ( " Lender '' ). The parties recite and declare that : a. Lender is the holder of a note made by XXXX ( XXXX ), dated XX/XX/XXXX principal sum of XXXX XXXX and XXXX/XXXX ( XXXX ) {$85000.00} together with interest thereon at a fixed rate more fully set forth therein ( the " Note '' ). END OF PARAGRAPH... My main issue with this XX/XX/XXXX paragraph is that Fifth Third tried to illegally refinance the flex loan and bind me to the flex loan but then ONLY AFTER I pointed this financial sleight of hand out to XXXX, and then they come back on XX/XX/XXXX ( 3 months later ) with a letter confirming that I am not listed as a borrower on the Equity Flexline without admitting that I caught them trying to refinance my name on to the Equity Flexline. This is not cool and violates the bank 's duty of care. So XXXX can use a financial sleight of hand to refinance me into a mortgage but then want to read the riot act to me that I need to refinance to remove my ex-wife from the primary mortgage. Both of our names ( my ex-wife and myself ) are on the primary mortgage and likewise, both names should have been on the flex loans. It is very insulting that Fifth Third is attempting to add me to the flex loan to make it appear that " well you ( XXXX XXXX ) agreed to be added to the flex loan hardship offer and you signed the document '' and now you have to refinance both loans to remove your ex-wife from the loans. This is a major screwup by XXXX and now they want to hold me accountable. XXXX ) FORECLOSURE : In an XX/XX/XXXX letter under the paragraph titled Additional Important Information, Fifth Third says If we receive your package within 37 days of a scheduled foreclosure sale, we will make every effort to expedite our review of it prior to a scheduled foreclosure sale... : my issue is what foreclosure is XXXX talking about? I am making my monthly payments on the primary mortgage even though I am struggling while taking care of XXXX daughters including XXXX who is mentally ill ( I sent in the official XXXX order documents making me the legal guardian and conservator ) daughter. So why mention foreclosure in this letter when my name is only on the primary mortgage that I am making payments on? I am not responsible for the XXXX XXXX since my name is not on the paperwork. The other problem is that my ex-wife does not and is not paying anything towards the XXXX mortgage monthly payments and I can not make her because we are not married. Both names should have been on the flex loan when we signed up for it. Also as previously noted, due to the long time frame to process the original hardship application which covered both the primary mortgage and the flex loan, my hardship is much worse and an affordable REPAYMENT PLAN workout option should be approved for both mortgages ; I have no problem paying both mortgages if they are refinanced in my name at affordable mortgage rates this XXXX up is not my fault. It is not fair to penalize me for XXXX Thirds ' errors and delays by obligating both of us to a loan that is only signed by XXXX responsible party. In order to add me, XXXX XXXX, to the flex loan, Fifth Third has to refinance. I am requesting that Fifth Third refinance both mortgages to remove XXXX XXXX 's name and offer an affordable REPAYMENT PLAN that fits my budget as I am recovering from the pandemic that shut my business down. I have started a new business that has just reopened and this has to be taken into consideration in the REPAYMENT PLAN. It is not our fault that the flex loan was processed incorrectly. I do not see any legal grounds for Fifth Third to underhandedly attempt to add me, XXXX XXXX, to the flex loan and then 3 months later admit their attempt to trick me into signing the equity flex to bind me to the closing documents. It appears that we are being forced to sign documents to cover up Fifth Third 's errors. In addition to all of the above, how can a hardship modification result in a higher monthly payment which makes our hardships much worse? If Fifth Third can try to add me, XXXX XXXX, to the flex loan, I see no reason why they can not remove my ex-wife 's name from the primary mortgage! The bottom line is that due to XXXX errors pointed out above, I can not afford to refinance at todays interest rates and it makes no sense for a modification approval to result in a higher monthly payment AND foreclosure should not be an issue if I can not make monthly payment on an Equity Flexline XXXX mortgage where my name is not on the closing documents.
Company Response:
State: GA
Zip: 30071
Submitted Via: Web
Date Sent: 2023-08-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-30
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: I signed up for a new XXXX business checking account in XX/XX/XXXX under a promotion they were offering for new customers to deposit {$3000.00} and receive a {$500.00} sign up bonus after holding those funds for 60 days. I deposited {$3000.00} on XX/XX/XXXX and still have not received the bonus. I have left the initial {$3000.00} bonus in, and the requirement was to hold it for 60 days which I have also done. Today I called their support line since the {$500.00} never showed, and they said they would not honor the promotion because it was not " new money '' that was added to the account. When opening the account, they give you many options to fund the account such as transfer from another bank, funding from a credit card, XXXX, etc. I chose the option to fund from a credit card and today the rep said that this does not count as " new money. '' This seems very disingenuous that they offer this promotion and then give you the option to fund with a credit card but then tell you that new money added to an account is not new money.
Company Response:
State: IL
Zip: 60187
Submitted Via: Web
Date Sent: 2023-08-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-30
Issue: Struggling to pay mortgage
Subissue: Trying to communicate with the company to fix an issue related to modification, forbe
Consumer Complaint: We jumped through all the hoops to receive a forbearance after I lost my job during covid and my husband was laid off. Went through their employment service and got a great job. Started the workout process for our loan to avoid paying all the back payments missed during forbearance. Received workout option. Had to be notarized and returned in 14 days had it back in 7. Tracked that they received it and called numerous time. About 3 weeks later they said they never received our notarized paperwork. Now we received a letter that we did not meet the terms of our work out option, but we did. And now we just received a rapid foreclosure letter. The only people that will talk to us are first line phone answers. We have to repeat everything every time. Then they try to get us to start the process all over again. We want our paperwork recent so we can pay another {$120.00} ( we should not have to ) to renotarize. This time we will not use their return label, but have a courier delivery.
Company Response:
State: AZ
Zip: 85050
Submitted Via: Web
Date Sent: 2023-08-30
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-29
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Dear sirs, Please find attached below fraudulent transactions from XXXX XXXX XXXX XXXX. Fifth third bank is not resolving this issue. I am a XXXX XXXX XXXX XXXX XXXX. All my retirement money gone. This company never worked with me as I was living XXXX in my native country. I checked my account in XXXX and got to know these fraudulent transactions and my account wiped off. Full list of disputed transactions are as below : - YEAR XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Regards. XXXX XXXX & XXXX XXXX
Company Response:
State: MI
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-08-29
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-26
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I spoke with XXXX XXXX in XX/XX/XXXX regarding why I received a late payment on my account after speaking with several others who were uncertain to how I received the late payment. I received credit for 3 months payments towards my principal account as well as removal of interest to satisfy a previous complaint with this company. After reaching this agreement a late payment appears before my actual due date in XXXX of XXXX from XXXX of XXXX?. I received the notification from the bureaus. After reaching out to the company per the previous complaint I was directed to XXXX XXXX who states that the late payment was from XX/XX/XXXX. I let XXXX XXXX know that it is illegal to report a late payment from several months after it supposedly occurred and violates my FCRA rights as a consumer. I explained that during my email communications and calls to the company no one ever stated any such thing. She states that they were not able to tell me because of my cease and desist in place from the previous complaint. I advised her that Ive had several communications and not one person saw nor mentioned this late payment. This company continues to disappoint its consumers, in turn in why they no longer do these types of loans. My bureau reported at the time all on time payments from XX/XX/XXXX until XX/XX/XXXX. This appears after the agreement was reached from the prior complaint and the proof of that was provided from XX/XX/XXXX from a screenshot of my online bureau report. The correction of payments would have satisfied any payments and or any interest if I was truly delinquent. The dates reporting are all different for the same bureau.
Company Response:
State: AZ
Zip: 85396
Submitted Via: Web
Date Sent: 2023-08-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-28
Issue: Getting a credit card
Subissue: Card opened without my consent or knowledge
Consumer Complaint: A credit card was opened and issued to someone other than me using my information. I have contacted the company on several occasions, and they refuse to send the information that I'm requesting.
Company Response:
State: NC
Zip: 27610
Submitted Via: Web
Date Sent: 2023-08-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-28
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I deposited a check I received and it was returned for fraud and my account was closed.
Company Response:
State: GA
Zip: 30032
Submitted Via: Web
Date Sent: 2023-08-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-28
Issue: Struggling to pay mortgage
Subissue: Foreclosure
Consumer Complaint: 5/3 failed to process my request with save the dream in a timely fashion -- -Please see attached document
Company Response:
State: OH
Zip: 452XX
Submitted Via: Web
Date Sent: 2023-08-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-25
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: 5/3 Bank charged me {$30.00} to send my debit card express mail to me. Their customer service told me XXXX receive my debit card in 2-3 days. Its already been 5 days and I havent received my card. I requested the bank to refund my {$30.00} express mail fee and the bank will not refund. Why should I pay {$30.00} for an express service that I did not receive?
Company Response:
State: FL
Zip: 32832
Submitted Via: Web
Date Sent: 2023-08-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-25
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: I obtained an auto loan through a dealership with Fifth Third Bank ; however, every month when I try to make a payment, they are unable to find my account and my internet login credentials are cancelled. Now I am unable to obtain a payoff. I'm on the telephone with the bank right now and they refuse to give me a 10-day payoff.
Company Response:
State: NV
Zip: 89509
Submitted Via: Web
Date Sent: 2023-08-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A