Date Received: 2017-05-01
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: I purchased a 7 month {$1000.00} CD at 4 % interest compounded daily on XX/XX/XXXX from XXXX XXXX XXXX . Account or XXXX number : XXXX . I never redeemed the CD expecting that it would continue to collect interest, even if adjusted. About 10 to 14 wee ks ago I called Fifth Third ( 5/3 ) B ank who purchased XXXX XXXX XXXX some years ago about redeeming it. Several times I have been promised return calls from both the Corporate office and local branch but they never have kept their promises. I call back and they tell me it will take a week or so to research the matter of providing proof it was redeemed and try to dissuade me by saying it might cost me a lot of money for them to do that. I tell them to do the research. Then they say they may have deleted or purged the information.I do not believe I ever received any form of payment for the CD. It was purchased as a gift for my son and he kept saying he would let me know when to cash it in and give him the money. He waited until recently to ask me about it as our family is planning a XXXX vacation this Fall and he always intended to use it for travel. After several calls to the branch ( phone : XXXX ) I spoke to XXXX a t Fifth Third Corporate on XXXX / XXXX / XXXX ; XXXX # XXXX . Any assistance you can provide me would be greatly appreciated. I know my CPA tells me I have to keep my tax and business records indefinitely. I would think the banking industry would be have at least the same requirements as a small business owner would. Thank You Again, XXXX XXXX XXXX
Company Response:
State: FL
Zip: 34761
Submitted Via: Web
Date Sent: 2017-05-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-04-29
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: I applied for a Fifth Third Mastercard and was granted a card with a {$7500.00} limit. t 's been a nightmare trying to use the care ever since. Almost every time I try to make a purchase they decline it and shut off my card. The first 5-6 times this happened, I called in and answered some security questions and they reactivated the card. The 7th time it happened they were very rude and told me I had to go into the bank with my id documents and have the documents sent in from the bank. I did so. Once I did that, I called the fraud department back and they assured me that the card would be reactivated and that this kind of block would never happen again. My card was cut off again within 2 days. Then when I called in they kept saying the card was under corporate review. I asked who I could speak to about it and they said nobody. It 's been 6 weeks. I 've received 3 voicemail s from a lady apologizing that she has n't resolved it sooner and says cryptic things such as investigations and companies she needs to speak with. To date the issue has n't been resolved. What 's worse is now I am totally locked out of my account and can not see any information, do an online bill pay, etc.
Company Response:
State: FL
Zip: 33062
Submitted Via: Web
Date Sent: 2017-04-29
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-04-27
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: We are processing a short sale wi th Fifth Third B ank. On XXXX XXXX , XXXX , they issued a counter offer of {$190000.00}, and we initiated a value dispute. On XXXX XXXX , the value dispute was completed and the market value was reduced to {$170000.00}, which is the EXACT amount of our offer. I asked if we could proceed with this offer and received no response. I emailed our representative XXXX XXXX again on XXXX XXXX asking if we can proceed and received no response. On XXXX XXXX , I calle d 5th 3rd and spoke to XXXX ID # XXXX . She confirmed value of {$170000.00}, but showed nothing more recent than last week so reached out to the " specialist '' working on the loan/offer. He could n't reach him but gave me his direct contact info for XXXX XXXX yet again. On XXXX XXXX , I emailed XXXX XXXX asking if we can proceed with the offer and copied his supervisor XXXX XXXX . I FINALLY received a response from XXXX indicating the " investor '' has reduced some fees, but did NOT indicate who the investor is. I emailed him back requesting this information, but AGAIN no response. On XXXX XXXX , I emailed XXXX the requested documentation and informed him I did not have approval to reduce the fees, since we were not informed of the investor. I received the following response from XXXX , " The review on the file is halted until the settlement statement has been adjusted to allow for investor review. '' When I asked him to clarify this statement. He responded, " Until the seller provides a settlement statement that meets with the investor guidelines and directives then I do not see what can be done at this point? '' I c alled 5th 3rd to s ee who the investor is. I spoke with XXXX and asked for XXXX XXXX ' supervisor since it took him a month to return my phone calls or emails and they want me to cut our fees in half without giving me any information as to who the investor is. I was transferred to XXXX XXXX , she said the investor is XXXX XXXX , and she will have XXXX XXXX call me back regarding the delayed responses from XXXX . I subsequently received approval to reduce the fees and sent the revised settlement statemen t to 5th 3rd . XXXX XXXX did not return my phone call and instead sent me an email indicating he would contact me on XXXX XXXX . He did not call me and when I emailed him to find out when we could speak he insisted he DID call me. And argued that my loan number was wrong and he could n't find the file. I asked him to call me so that I could provide the SSN instead and he said he would have to do this tomorrow. I called in, trying to get in contact with someone who can discuss this file with me and aft er 40 min utes on hold, I was informed no one is available and I will have to leave yet another voicemail. It is completely unacceptable to refuse to communicate.
Company Response:
State: IL
Zip: 60015
Submitted Via: Web
Date Sent: 2017-04-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-04-27
Issue: Other transaction problem
Subissue:
Consumer Complaint: on Saturday X/XX/17 my employeer tried to direct deposit XXXX it was rejected by my bank. According to 5/3 bank the routing number was incorrect. My employeer called 5/3 bank with me and was told the correct routing number and my employeer read out the routing number to make sure that it was correct. On X/XX/17 my employeer tried to direct deposit XXXX into my account again. Again it was rejected 5/3 bank stating that the routing number was wrong. We called and talked with four different personal that told us four different routing numbers that was associated with my account. As of right now my employeer is unable to direct deposit money into my account because of their errors. I have tried to work out the situation with 5/3 bank however, they just keep apologizing and telling me to try to have the company send the money again.
Company Response:
State: MI
Zip: 48911
Submitted Via: Web
Date Sent: 2017-04-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-04-25
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: I am applying for a mortgage loa n with 5/3 Ba nk through their physician program. I offered {$250000.00} on a property. The appraisal came back at {$220000.00}. We are currently disputing, but the appraisal was poorly done and I believe was biased. The appraisal includ ed 2 properties that were listed, not sold and on the market over 90 days and a short sale when there wer e other, more comparable, properties that had recently sold. These were even provided to th e appraiser by the seller 's agent. The property is located on the south side of XXXX in a traditionally low-income neighborhood. It is my impression that the bank and th e appraiser are allow ing their own implicit biases to come into play with regards to this loan. I do n't think the bank wants to invest in a neighborhood like XXXX due to its demographic. I find this unethical and inappropriate.
Company Response:
State: IL
Zip: 60608
Submitted Via: Web
Date Sent: 2017-04-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-04-25
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: It is my fault that my account became in overdrafted XXXX XXXX . I lost track of what had and had not been deducted. The Charges Float and transactions do n't appear for days -- making it difficult to estimate how accurate my online checking is. My account overdrafted, payment where returned/ denied. I transferred funds and payed the $ 200+ in fees for every specific over draft item on XXXX XXXX . What I can not accept is when the company, without my authorization allowed other companies they rejected payments from to Retry Pymts, which in effect created another {$200.00} in fees to stack up only a few days after bringing my account to balance. I would have closed my account if I thought something like this would happen. Fifth Third Bank does not record charges and purchases on ATM or debit cards in the order they actually occurred, they allow charges to float for days, then reorder them to suit their overdraft system. The Charges Float and transactions do n't appear fo r days -- making it difficult to estimate how accurate my online checking is. Fifth Third Bank reorders the charges and purchases so that the largest charge or purchase is the first one paid by the bank, and uses the smaller ones to rack up overdraft fees of {$37.00} each. They did this to me twice in less than a week. They over-use the Return Item/Overdraft, then allow indefinite Retry Pymts r equests to be processed, even when its already in overdraft, stacking up fees of {$37.00} for each retry payment, which they allow without my authorization. They should limit the numbers of retrys. I would prefer my account just be denied use if it is over-drafted. Its not just to charge an account that is already in over draft several times more there after. This company is close to charging {$400.00} in fees in less than one w eek. I want to cancel my primary checking account. Customer service informed me that I must keep my primary checking to deposit my pay-checks in a timely manner. I will switch all my charges to my express checking account, becaus e 5th 3rd customer s ervice has assured me that that account will not allow overdrafts, or overdraft fees to stack up like my current primary checking. When I receive my next pay-check on Thursday XXXX XXXX XXXX I will deposit it into my account and let the cash sit in there for a couple days to catch the rest of these floating repayments. I will go through every third pay system and delete the primary checking account number. I feel like the second + {$200.00} dollars in fees they have applied to me is unfair and unjust, especially because I had no control over authorizing the Retry Pymts requ ests.
Company Response:
State: MI
Zip: 49441
Submitted Via: Web
Date Sent: 2017-04-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-04-24
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: Well i had a checking account with fifth third bank in XXXX Michigan. And i had a overdraft go through because theyed payed a bill earlier than the date i set up on billpay. So it charged me XXXX dollars so i called and asked what happened and they said that the pitcular bill is sent out through the mail and they dont have the control of when it gets there. But they said they would refund the XXXX dollar overdraft fee. So they asked if i wanted a overdraft protection i said no i will just pay my bills a different way. But then i went on my credit report and it said fifth third bank has removed there inquire. So i called and asked why they looked up my credit report they siad they didnt but he will look into it and call me bac k 2 weeks go by and no call so i go in there to close my account and the guy heard me from the office and comes out and said just come with me and brought to the top person in charge a women. And she said XXXX you wanted to apply for a credit card and i said no i didnt she said i have it on file. So i said show me and she went into her computor and couldnt find it so she said well it is on paperwork so went into her desk drawer and went through two months of paperwork and couldnt find anything and said i guess you didnt. I dont know what to say she said. Now i definitely was closing my account and a few days later i get a letter from them with a new debit card saying they had a security breach my information maybe compromised here is a new card. So i just want this on file so they dont do stuff like that. Compromising my credit info.i had been there for two years and never had a overdraft or a credit card through them. So i dont understand shy you would operate your business like this.
Company Response:
State: MI
Zip: 490XX
Submitted Via: Web
Date Sent: 2017-04-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-04-20
Issue: Managing the loan or lease
Subissue:
Consumer Complaint: I purchased a vehicle from Texas XXXX of XXXX , XXXX XXXX XXXX XXXX XXXX XXXX , TX XXXX on XXXX / XXXX / XXXX The vehicle was financed with Fifth Third Bank XXXX XXXX XXXX XXXX , OH XXXX . They received my Credit Union certified on XXXX / XXXX / XXXX . I still have not received my lien release.
Company Response:
State: TX
Zip: 76140
Submitted Via: Web
Date Sent: 2017-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-04-19
Issue: Managing the loan or lease
Subissue:
Consumer Complaint: Hello, I have an auto loan # : XXXX with Fifth Third Bank ( 53.com. ) On XXXX XXXX I realized by checking my account on line that on XXXX XXXX this lender added XXXX charges of {$840.00} each, this as they stated was for the insurance coverage, which according to them I never had. This is the second time that this bank did the same to me ; the previous time was on XXXX XXXX . On Monday XXXX XXXX XXXX , I calle d Fifth Third Ban k loan department and they informed me they do hire a company that check insurances on cars called, XXXX XXXX XXXX XXXX XXXX . When I called XXXX XXXX to number XXXX a representative from this institution name XXXX told me that she was not fully sure that they had enough information about my insurance situation, but when they are in doubt they just informed that to lenders, since proof of insurance can not be proofed they assumed the car does not have insurance, then in this situation they had to report it to Fifth Third Ba nk. This is an unfair way of doing business because affects consumers. Last year on XXXX XXXX when this same issue happened I updated my home address, and today XXXX XXXX when I talked to Representative XXXX XXXX from the loan department, she stated that still the database shows my old address and that never got updated. Due to this issue the letter requesting proof of insurance this year was never sent to the right address, therefore I got never informed of such request. This bank is engaging in unfair practices in prejudice to consumers. Also the agreement I signed with the dealership has different rate and at the time I am paying 0.14 % more. XXXX XXXX XXXX , I emailed my proof of insurance to representative XXXX XXXX to email : XXXX XXXX XXXX , also expressed my concern about the rate difference, she stated that when my email is received do not expect a response because it may take some time to do research.
Company Response:
State: AZ
Zip: 85339
Submitted Via: Web
Date Sent: 2017-04-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-04-18
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Received a letter fro m Fifth Third B ank in XXXX saying my mortgage payment will be adjusted down beginning in XXXX . I sent the agreed amt as payment at the end of XXXX but got a letter saying my payment amt was short. I subsequently called and agreed to send an additional amt to bring my payment up to the agreed amt. Thinking everything was over, I was surprised to get letters in the mail dated XXXX XXXX and XXXX XXXX saying my loan was in default. I got another letter dated XXXX XXXX that my payment has been posted, any late fees have been waived and credit bureau corrections have been made. I also got a check for {$1100.00} dated XXXX XXXX . I called Fifth Third a nd explained that I got a check in the mail and was told that my payment was up to date. I then got some paperwork hand delivered to my home regarding mortgage payment assistance. I called Fifth Third a gain on XXXX XXXX and tried to clear up what was going on. I was told that I am missing my payment for XXXX so I told her I will send the payment my regular time at the end of XXXX along with another {$1100.00} which would represent a return of the {$1100.00} check sent. I followed up on my commitment and sent the payments. On XXXX XXXX I got a notification from my bank that my acct was overdrawn. I checked and discovered that a stop payment was placed on the check that was deposited. I calle d Fifth Third an d asked that the additional amt of {$1100.00} which represented the check sent to me be returned to me since they already put a stop payment on the check. Since then I have called XXXX XXXX , XXXX XXXX , XXXX XXXX and to date, XXXX XXXX , I have not received my check. I was told the check will be mailed XXXX XXXX . When I called XXXX XXXX , I was told the check was mailed XXXX XXXX . When I called XXXX , I was told again the check was mailed XXXX XXXX . Today is XXXX XXXX and I am yet to receive my check. I explained that due to this incident, my other utilities were not paid. I explained the urgency of the situation including the possible effect i t may ha ve on my job. It has all fell on deaf ears. This situation is very distressing and has severely impacted my job and my family ...
Company Response:
State: GA
Zip: 30228
Submitted Via: Web
Date Sent: 2017-04-18
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: No