Date Received: 2017-05-27
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: I had financed with fifth third bank with amount of {$16000.00} for XXXX XXXX XXXX . This financing on XXXX XXXX . XXXX monthly XXXX with late fees it would be {$320.00}. I found the loan was XXXX .!!!!!!! Want more explain for this intersting. When I counted my payment it 's above {$1500.00} roughly. Paid off {$7000.00} with late charge {$340.00} and {$350.00} with last month of paid off before XXXX XXXX . I talked with them and how to calculate this payments they did n't explained or cerified my right. This financial institution I am not trust their process of this loan payment since I was starting my loan.
Company Response:
State: PA
Zip: 17104
Submitted Via: Web
Date Sent: 2017-05-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-24
Issue: Fraud or scam
Subissue:
Consumer Complaint: I 've made investments with a company thinking I was taking steps to owning my own business. But it turns out to be fraud and I contacted the merchant for months asking for a refund and the said they have nothing of mine on file. I 've called my bank and my bank said the can not help with my dispute its out of there reach.
Company Response:
State: FL
Zip: 32114
Submitted Via: Web
Date Sent: 2017-05-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-23
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: On XXXX XXXX I contacted two mortgage companies to refinance my current loan to get a lower rate. Fifth Third, who is my current company, and another I found on the internet. I thought my current company woul d be a quicker and easier company to deal with. XXXX XXXX told me their closing costs would be less than a new company because I would not need an appraisal etc. My balance due is approx. {$190000.00} and my home is valued in excess of {$850000.00}. Fifth Third has a copy of my tax assessment showing the value of my home and of course there is an appraisal on file from the initial loan process. I have not missed payments, my credit is good and I have funds to make monthly payments. Weeks would pass with no contact fro m Fifth Third rega rding the status of my loan. A list of required documents was mailed to me. I immediately sent the info. Calls went unanswered. I attempted to contact the manager but he w as not available. Finally a processor, XXXX XXXX contacted me and asked for the same previously requested documents. I sent them again. Then more and more requests for documents came by mail or email. I mailed each requested documment. Some seemed out of line but I did send them. I called XXXX and XXXX to get status and rarely got through on the phone. I was told around XXXX XXXX all of the documents were received and the loan should go to closing within a few days. Then a few days later I was told I need an appraisal. After the conversation with XXXX , XXXX said he would speak to the underwriter and I would not need an appraisal. My emails went unanswered. On XXXX XXXX I was told I do need an appraisal. Finally on XXXX XXXX during the conversation with XXXX I told them I do not want to continue to do business with them as they do not seem to be interested in lowering my rate and refinancing. I am very upset at the runaround I got fro m Fifth Third and lack of communication. After 82 days they were still asking for documents with no indication of a closing date. Their unprofessional way of dealing with customers should be noted. I will now start all over again with a reputable company to refinance and be rid of Fifth Third.
Company Response:
State: SC
Zip: 296XX
Submitted Via: Web
Date Sent: 2017-05-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-21
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Since XXXX XXXX I have been trying to have my PMI reduced from my Mortgage. I had contacte d Fifth Third B ank in XXXX XXXX in writing for a request for a re-appraisal on the home to reduce my mortgage. I never received a reply. After contacting the bank, the bank responded that I filled out the incorrect paperwork and had to resubmit the request and sent out a letter for the 2nd ti me. I had a reappraisal preformed in XXXX XXXX . My Loan to Value ( LTV ) R atio if 78.2 % ; my original mortgage documents state that I can have my PMI reduced at an 80 % ratio . Fifth Third said they would contact XXXX XXXX as to why they can not reduce my PMI. They also said that XXXX XXXX requires a 75 % LTV. It should be noted that in XXXX XXXX , XXXX my load was assigned to XXXX XXXX . In a letter from XXXX XXXX it states the sale of my mortgage does not affect any term or condition of the Mortgage, Deed of trust or Note. On XXXX XXXX , XXXX I received a letter from Fifth Third Bank acknowledging my dispute that that the 75 % LTV requirements they stated it is something that XXXX XXXX is requiring ( the 75 % LTV ). Specifically, the Fifth Third Bank letter reads, " The 75.00 % is required by XXXX XXXX i f two ( 2 ) or more years, but less than five ( 5 ) y ears, have elapsed since the origination date of the mortgage load and no substantial improvements have been made in the property. '' It should be noted that this is no where stated in my original mortgage disclosure documents and is a unilateral decision that is being forced upon home mortgagors by XXXX XXXX and I do not believe they have the right to take this position. My original PMI Disclosure Letter f rom XXXX XXXX , XXXX states that PMI can be reduced based on an 80 %. It should be further noted that In the recent appraisal performed on XXXX XXXX , XXXX I found numerous errors and inconsistencies in the XXXX Appraisal where the 1 ) t he same appraiser was used for Fifth Third in XXXX XXXX that was used in XXXX XXXX ; 2 ) th e appraiser included a picture that was not even of the interior of my home ; 3 ) the appraiser specifically excluded properties that would have given my home a greater value and 4 ) the appraiser s pecifically included homes of inferior construct and did not account for adjustments as a result. My home was appraised at a value of {$390000.00}. My home is one of the largest in the neighborhood and I have sales records dating over the past year that similar homes with inferior construct have and are selling over {$390000.00}. I believe the appraiser is in bed with this lender to assess homes in favor of the lender. I have also told the bank the same and have not been able to get justification for their assigning of this appraiser. I will continue to write letters until my voice is heard. I have contacted an attorney and they suggested I file a complaint with your organization to look into this matter. The attorney said you may be the only company that could possibly investigate this matter and ensure that it gets investigated fully. I believe a lot of consumers may be paying PMI to a lender as a result of this illegal activity in which XXXX XXXX is not honoring the existing PMI mortgage disclosures that were presented to the mortgagor at time of the loan origination. I would appreciate your investigating this matter. Thank you.
Company Response:
State: VA
Zip: 20169
Submitted Via: Web
Date Sent: 2017-05-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-21
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: My husband die d, 2016, thr ough my grieving process 5/3 tried to foreclose on property. We never knew the property was in my husband name only. Th e Financisl institution tried to make it right by giving me a forebearance and XXXX told me if I needed more time let her know, it had to be g iven 4- months at a time. I tried to get on touch with services 5/3, but I hv not received any answer, time is running out. I hv been traumatized with this entire situation. I did not get paid a check f or 5-months. Had to go through changes to get my back pay, took about 4-months, still trying to get my check corrected with XXXX at this moment. This is how I got behind. Reaching out to 5/3 for another forbearance so I can hv enough time to get financial crisis situated and get business done. A lawyer transferred the deed in my name, as I am wife and was in line to inherit property. I am needing a response, I want someone to respond to me so I wo n't be anxious about losing my home, I 'm just trying to communicate and reach out for forebearance to finish taking care of my business. My goal is to modify loan. It is too many things going on at the same time. I would not want anyone in life to go through a traumatizing event like this. I 'm still grieving the loss of my husband and trying to keep strong. Please help me get a response, I 'm exhausted. Thank you I did not pay to hv foreclosure droppe d. Fifth Third aban doned it. Because the loan was not in my name yet. They were trying to take the property after my husband died, I had not even got property transferred yet. My husband was a veteran.
Company Response:
State: OH
Zip: 43206
Submitted Via: Web
Date Sent: 2017-05-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-17
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I have contacted you -- XXXX Fifth Third B ank -- our accountant emailed to them our taxes XXXX XXXX they " ca n't find them '' I sent them again twice. is this a scam to say they can not find the required documents & taxes??? very frustrating
Company Response:
State: OH
Zip: 44077
Submitted Via: Web
Date Sent: 2017-05-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-17
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: A COMPANY WAS ALLOWED TO WITH DRAW MONEY FORM MY ACCOUNT, WITHOUT MY PERMISSION.
Company Response:
State: KY
Zip: 40508
Submitted Via: Web
Date Sent: 2017-05-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-16
Issue: Struggling to pay your loan
Subissue: Lender trying to repossess or disable the vehicle
Consumer Complaint: We are so frustrated with this bank back and force. We bought the car and dealer ship find the offer for the loan. Because we were buying the house so we paid 55 % for down pay and loan for the rest {$17000.00}. I thought it is financed by XXXX , but actually is not, and this bank is not in CA. I have never felt so hard to communicate with them. You calle d 100 tim es you may only can be reached one time, and they will not fix the issue they created, and blame you did not send. The XXXX I spent almo st four months to be proof we have the insurance coverage. And they just kept sending you letter to call, or left you the voice message to call, but never fix the issue. They kept saying they did not receive, and I asked for the address need to request they are not willing to provide and it was not shows on their website. I had to call XXXX , XXXX , XXXX , XXXX , XXXX , all these numbers and been transferred can not count how many times to be fix just the proof of the insurance. They shows the number M-F XXXX - XXXX , SAT XXXX - XXXX EST. Trust me, 90 % M-F their professional customer service office has been closed or have to call another time. And SAT totally no one work. Every time different rep will tell you the different thing, and their online message and mailing letter also make you feel they are not work for the same company since they do not honor what you sent online or mail or called. We were set the auto pay at the beginning, but we just feel no trust for this bank since the insurance case because they have no action to fix the issue, just as the answering machine to mail you the notice, and then over sudden changed my payment from {$320.00} to {$620.00}. Will you be trusted this kind of bank and this kind of service? But this came to us the big issue. We have bought the new house and the bank account was transferred. I sent the notice before that, again they still charged the old XXXX and stated can not be charged. I used almost two months to update the correct account #. Then I started to have log in issue, can not pay online. I kept contacting, first told us they do not take card, even though bank card ; second round told me they only accept the check to be mailed. I do not have checks and I was busy season overtime everyday and also work on the weekends, so I have to order online and wait the check delivered. on XXXX / XXXX / XXXX when I went to lunch and noticed that my car gone. And again they blamed us and said no records. I do not want to argue, just want to get the car bac k ASAP . It was under my mother 's name, but they towed at my work, a private business property and nothing related to my mother. I had my house key ( garage remote ), my company door key, my friend 's garage key, and some personal items in the car such as XXXX XXXX , my XXXX ring, I pod touch. The rep from the bank was threatened me that it will be lost and they are not responsible. I can not sleep every night since the car gone, and I have to break to enter to my house, and any one may have my key to access. My mother is in XXXX , and I will go on XXXX / XXXX / XXXX , too, and we are not back soon. I paid whatever the rep said on XXXX / XXXX / XXXX , and until now I still can not arrange to pick up the car. And after that no more call from them and I kept calling every day but can not get the pick up information. Per law, they have to return my personal property that not belong to the car, and they did not provide me the detail for the charge, only a total amount for the receipt. They left the voice message to me to call XXXX to schedule the pick up. Oh my XXXX , the headache like last year came again, you called XXXX and they said I can not because the loan name was my mother. I said I talked to the bank, and I paid because she is not here, but I was the XXXX to drive, and the insurance shows my name. They just kept saying I need to call bank, and then again the office clos ed. Everyday j ust repeated back and force to call, and they still do not give me any information. I asked my mother to sign the paper for me to authorize I will rep for her, but this mistry bank does give you the number to do. And this morning I called, I was so mad that the rep just told me they NEVER TALK TO ME BEFORE, can you image? You charged to my account, and the receipt for the charge shows my name on the letter, and you said never talk to me before. I just want to get it back ASAP, and I am worried about what they will do for my car and my personal staff. They are rude and only machine repeated professional customer line and I have called since XXXX / XXXX / XXXX and now still can not schedule the pick up. And they have been released and they left the voice message that I can pick up. But now the pick up agent kept saying I have no rights to pick up have to call bank, and bank was telling me we never spoke before. I am like the ball to kick from this number to that number, or this department to other department. And when I agreed to pay the amount they accepted, they told me they do not accept the mailing check because it will not be security, again. I do not know what to do now, and I can not sleep and watch over all my properties that may have the problem. And they are not willing to release to pick up the car. Last year was trying to earn money through the insurance, until I filed the BBB case, finally stopped. This year for what, get the forever storage fee? I need help to get the car bac k ASAP. Please help. I have to take the day off to call them since they are hard to reach, and if pick up I still need to take the day off. I am not bank, I earned every penny by my hard working, and we are not happy for people trying to steal my money. PLEASE HELP.
Company Response:
State: CA
Zip: 91761
Submitted Via: Web
Date Sent: 2017-05-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-16
Issue: Communication tactics
Subissue: Frequent or repeated calls
Consumer Complaint: Last week I was contacted by a debt collection agency by the name of XXXX XXXX XXXX , XXXX and told that they had a debt of {$150.00} that I owed Fifth Third Bank. I asked for proof of the debt and they sent me an email that was their own statement. I have asked for proof that I ow ed Fifth Third Bank anything and they told me that the email was all they had. I have been called upwards of 20 times in a day various number in an attempt to annoy me. I have asked them to send me proof and they still have not. Today I told them to stop calling me and hung up. The company called right back and said they would take other actions to get the debt. If Fifth Third contacts me with proof of the debt then I will pay the debt.
Company Response:
State: TN
Zip: 37040
Submitted Via: Web
Date Sent: 2017-05-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-13
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: Long story short ... 5 months to close construction to close loan. Explained via e-mail about the changes in the disclosure from original conversation/agreement. Closed today, XXXX XXXX . They decided shortly after the closing that the disclosure and payout were actually incorrect. The bank and title company want the moneys returned from every one ( title company and builder/seller ) and a new closing. The title company called and told our builder that they would have them arrested if they did not return the money n ow ( today XXXX XXXX XXXX ! ( I have the recording ). In light of this the bank agrees to use another title company but they say no we have to re-visit the loan and the disclosure and sign again. We just want our money back.
Company Response:
State: KY
Zip: 40324
Submitted Via: Web
Date Sent: 2017-05-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A