FIFTH THIRD FINANCIAL CORPORATION


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"Products" offered by FIFTH THIRD FINANCIAL CORPORATION with at least one, but usually more complaints:

Bank account or service - (CD) Certificate of deposit
Bank account or service - Cashing a check without an account
Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account - CD (Certificate of Deposit)
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Checking or savings account - Savings account
Consumer Loan - Installment loan
Consumer Loan - Personal line of credit
Consumer Loan - Title loan
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Gift card
Credit card or prepaid card - Government benefit card
Credit card or prepaid card - Payroll card
Credit card or prepaid card - Store credit card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - Federal student loan
Debt collection - I do not know
Debt collection - Mortgage
Debt collection - Mortgage debt
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan
Debt collection - Payday loan debt
Debt collection - Private student loan debt
Money transfer, virtual currency, or money service - Check cashing service
Money transfer, virtual currency, or money service - Debt settlement
Money transfer, virtual currency, or money service - Domestic (US) money transfer
Money transfer, virtual currency, or money service - Foreign currency exchange
Money transfer, virtual currency, or money service - International money transfer
Money transfer, virtual currency, or money service - Mobile or digital wallet
Money transfer, virtual currency, or money service - Money order
Money transfer, virtual currency, or money service - Money order, traveler's check or cashier's
Money transfer, virtual currency, or money service - Refund anticipation check
Money transfer, virtual currency, or money service - Traveler's check or cashier's check
Money transfer, virtual currency, or money service - Virtual currency
Money transfers - Domestic (US) money transfer
Money transfers - International money transfer
Mortgage - Conventional adjustable mortgage (ARM)
Mortgage - Conventional fixed mortgage
Mortgage - Conventional home mortgage
Mortgage - FHA mortgage
Mortgage - Home equity loan or line of credit
Mortgage - Home equity loan or line of credit (HELOC)
Mortgage - Other mortgage
Mortgage - Other type of mortgage
Mortgage - Reverse mortgage
Mortgage - Second mortgage
Mortgage - VA mortgage
Other financial service - Check cashing
Other financial service - Money order
Other financial service - Traveler’s/Cashier’s checks
Payday loan -
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, or personal loan - Title loan
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Payday loan
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Payday loan, title loan, personal loan, or advance loan - Tax refund anticipation loan or check
Payday loan, title loan, personal loan, or advance loan - Title loan
Prepaid card - General purpose card
Prepaid card - General-purpose prepaid card
Prepaid card - Gift or merchant card
Prepaid card - Government benefit card
Prepaid card - Government benefit payment card
Prepaid card - ID prepaid card
Prepaid card - Payroll card
Student loan - Private student loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan
Vehicle loan or lease - Title loan

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Complaint ID: 3135162

Date Received: 2019-01-28

Issue: Trouble during payment process

Subissue:

Consumer Complaint: 5th 3rd Bank bought the servicing rights to my loan early last year ( XX/XX/18 ). I was informed in writing that nothing else would change with the servicing of my mortgage loan. The prior servicer, XXXX, provided me with a written document of my escrow balance and the payments for the year prior to the sale. 5th 3rd should have received all this documentation during their purchase of servicing rights. To my chagrin, I found out in XXXX that 5th 3rd had not paid my flood insurance premium in XXXX ( $ XXXX/yr ) even it was clearly part of the escrow balance documents. The way I found out about their error was that they called me in XXXX telling me it had lapsed. My discussion with them was that it shouldn't have been missed since it was their responsibility as the servicer to assure the escrow was properly handled. I immediately called my insurance company ( XXXX ) to find out what could be done. During my conversation with my XXXX, they told me that my area had been re-rated by FEMA.. Because of the re-rating, I wasn't required to have flood coverage anymore and they provided me with the documentation. XXXX also told me that if I wanted to keep flood insurance my rate would drop to $ XXXX/yr. So I called 5th 3rd back told them that I didn't want the flood coverage anymore since it wasn't required and provided the documentation of FEMA 's re-rating. They then sent me a letter saying that they instituted flood coverage and the bill would be $ XXXX/Yr! I have been diligent with dealing with 5th 3rd to resolve this issue, but they have not done so. I have all the documentation regarding this issue and provided those documents to 5th 3rd. They failed to service my mortgage escrow properly by not making the flood premium payment for 4 months and then they try to charge me $ XXXX/yr even though I am not required to have it anymore. Furthermore, I have told them that I did not want to have flood coverage anymore.

Company Response:

State: FL

Zip: XXXXX

Submitted Via: Web

Date Sent: 2019-01-28

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 3134140

Date Received: 2019-01-26

Issue: Managing an account

Subissue: Problem using a debit or ATM card

Consumer Complaint: On XX/XX/XXXX I was in the city that I live in and got gas at a local gas station using my debit card at approximately XXXX XXXX when getting gas I was asked to put in my PIN number, as usual, and I did. About XXXX minutes later ( XXXX ) I recieved a text from my bank asking if a purchase at XXXX XXXX XXXX had been made by me, and I did not have my phone at the time so I replied at XXXX with NO which was the prompted answer. I then called the bank and blocked my card and also filed a dispute. In total {$560.00} was taken ( in increments of {$80.00} ) with description XXXX XXXX at XXXX XXXX XXXX, XXXX Ohio, {$240.00} in 3 increments of {$82.00} at XXXX XXXX XXXX XXXX XXXX XXXX, and then {$600.00} at a XXXX on XXXX XXXX XXXX ( the same address as the original withdrawl. When I filed my dispute Fifth Third told me that they would grant me provisional credit for the disputed items while the case was investigated. When this provisional credit was granted it was only for the {$500.00} for the XXXX withdrawl at the XXXX XXXX XXXX but not the other charges. I called and explained this and the bank said that they did not realize the other charges were fraudulent and then opened another dispute for the rest of the charges. In received a letter dated XX/XX/XXXX saying that my dispute for the {$500.00} charges had been completed and there had been no findings. On XX/XX/XXXX, {$850.00} was taken out of my account with the description reversal of provisional credit. That is the money that was included in my second dispute. I called fifth third who put me on the line with a dispute XXXX who explained that the dispute had been denied because the charges in XXXX had used my PIN. I explained to her that I purchased gas at XXXX XXXX on XX/XX/XXXX and that I had received the text from them at XXXX XXXX to alert me to the fraud. The fraud that they had alerted my to was after many of the purchases were made, which I have to assume had occurred in the moments prior. XXXX, Ohio ( where I got gas ) and XXXX, Ohio ( where the purchases were made, are 1 hour and 30 minutes apart, so there is no physical way that I could have gotten gas using my card in XXXX at XXXX and then made it it XXXX by XXXX. Also, the dispute that did get accepted included purchases made at the same address ( XXXX XXXX XXXX XXXX, Ohio ) as the dispute that got denied. The dispute that got accepted had charges that stated a XXXX XXXX at this address, and the dispute that got denied listed a XXXX at the exact same address. The XXXX at fifth third also said that they had record that I had authorized the purchases when they contacted me, but I have screenshots on my phone that record me saying NO when asked if one of the charges was me. She advised I emailed fifth third explaining this in writing and I did on XX/XX/XXXX ( I asked for confirmation when they received the email ), and I had no response. Thank you

Company Response:

State: OH

Zip: 453XX

Submitted Via: Web

Date Sent: 2019-01-26

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 3133827

Date Received: 2019-01-25

Issue: Incorrect information on your report

Subissue: Information that should be on the report is missing

Consumer Complaint: My full name is XXXX XXXX XXXX Fifth Third has incorrectly reported my name to XXXX XXXX XXXX. My name in full above was not reported. Under Federal law, I demand the information be removed.

Company Response:

State: IL

Zip: 60409

Submitted Via: Web

Date Sent: 2019-01-25

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 3133457

Date Received: 2019-01-25

Issue: Managing an account

Subissue: Problem using a debit or ATM card

Consumer Complaint: I had a Checking and Savings account with Fifth Third Bank. On XX/XX/16 I had a balance of {$3900.00} in my checking and {$500.00} in my savings. On XX/XX/16 someone somehow had gotten control over my account they deposited fraudulent checks for {$1900.00} then withdrew everything out of the account my {$3900.00} included. This bank now tells me that I owe {$5700.00} from my checking and {$1400.00} from my savings. There was never any credit given to me for the money that was stolen. I've asked the bank several times in writing to show me proof!!. What hurts the most is that they are saying I owe what was taken from me. The told me oh the account is closed its charged off so we really don't care about it anymore we sold that account. {$4500.00} may not seem like a lot to this big bank but that was my kids trip to XXXX that summer!! Do not bank with Fifth Third they have absolutely NO Fraud or Identity Theft Protection!!!!!!!

Company Response:

State: IN

Zip: 46368

Submitted Via: Web

Date Sent: 2019-01-25

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 3132963

Date Received: 2019-01-24

Issue: Closing an account

Subissue: Funds not received from closed account

Consumer Complaint: XX/XX/XXXX My father opened a CD for his first great grand child. It was at 5/3 Bank in a XXXX County, Illinois, branch office. I was the custodian. Every few years the bank would send a letter saying there was no activity so it was going to be closed and sent to the state. I remember talking to XXXX, at XXXX XXXX, the first time it happened. This past summer I got the letter again. I called like always. The woman I spoke to said that banking laws required the closure after so many auto renewals. That made sense and was the first time I heard that. I decided that I was really tired of the bank and I needed to close it when it matured. I told her that. That started another hassle. Every call I made to see if I could get the CD closed on maturity was met with different answers. I asked that it be closed and the check sent to me. I was told that I needed to be at a branch to close it. I live in Oklahoma while the CD resided in Illinois. We do not have 5/3 here. After many calls I reached someone who said there was a closure form. About a month or so later the form came. By itself in an envelope. No letter. No address of where to return it to. I didnt feel bad about it since it didnt mature until XX/XX/XXXX. I had time to call and get an address. I got the letter of account activity XX/XX/XXXX saying interest was added on XX/XX/XXXX. I checked over the auto phone line and the account was closed. I waited a few days and started calling to see where the check was. People I spoke with during that time were XXXX, XXXX ( who sent me to a phone that never answered ), someone I never could understand their name, once I never got through to anyone, and XXXX who was very nice. All these I got via XXXX. I was getting disgusted. I waited for the check. XX/XX/XXXX I tried a different tactic and called a branch in XXXX at XXXX XXXX XXXX, got XXXX at XXXX. XX/XX/XXXX I spoke to XXXX at the same number. The story went that the check had been sent. It never arrived here. They then said they would put a stop payment on it and send another ( that also never arrived ). XX/XX/XXXX XXXX got busy with a medical issue. I didn't make any calls. XX/XX/XXXX I called XXXX XXXX and got info that included another department, and that XXXX XXXX closed the cd ( off of a list provided to him from another department ) and sent the money to either Illinois or Oklahoma. That day I spoke with XXXX and XXXX. I was told that XXXX was the person correcting the problem. XXXX at XXXX XXXX XXXX could not help so I called XXXX and got XXXX XXXX. I tried both Illinois and Oklahoma unclaimed funds but found nothing. I even spoke to XXXX at the Oklahoma office for the unclaimed funds. She said that nothing sho wed the XXXX or XXXX name on it. XXXX XXXX said he would track it down. I told him I needed this resolved in 30 days since I had started in the summer and since XXXX the CD was closed and we didnt have the money. XX/XX/XXXX It was 30 day so I called back and XXXX still didn't have an answer. I called for XXXX XXXX ( since he was the last person to see the money and should understand his process ) at XXXX and got XXXX who tried to tell me that I needed " to understand ''. Nope. That popped the last nerve. She got cursed. XXXX and I spoke and he told me that his branch manager sent it to the President 's office resolution team and to call back Tuesday unless they call me. I have never gotten a call from XXXX XXXX, the branch manager for XXXX XXXX, even though I left a request at XXXX. XX/XX/XXXX XXXX XXXX called from XXXX and said the check went to Oklahoma unclaimed property. I had looked there since XXXX ( also looked at Illinois ) and it had not been there. Oklahoma can't find it today. Previously I spoke to a person at the unclaimed fund in Oklahoma who said they show nothing in our name. XXXX and I played back and forth while I called XXXX at the OK Treasurer 's Office. XXXX in Oklahoma said they need the report that came with the money that included the date the money was sent, the name, and dollar amount. XXXX kept saying that she can not give me a copy of the check they sent to Oklahoma. ( She tells me that XXXX XXXX spoke to me. She also says XXXX spoke to me. I have never heard from either of those people. ) XXXX finally said that Oklahoma cashed the check on XX/XX/XXXX. I was told today with XXXX XXXX will call me tomorrow. ( To this day I never have heard from that person. ) XX/XX/XXXX A great thing happened when I spoke to XXXX at the Oklahoma Treasurers Office. She told me that the 5/3 Bank uses a third party clearing house for unclaimed funds so there is no individual item sent from 5/3 to Oklahoma. It goes through a third party named XXXX ( sic ). Oklahoma shows nothing identified as XXXX or XXXX, and Oklahoma has NOT received anything from 5/3 in over one year. I gave that info to XXXX who says XXXX will call me. I left XXXX XXXX a message of the trail for the money. XX/XX/XXXX I got a call from XXXX at the Oklahoma Treasurers Office. The money is in the unidentified ownership fund in Oklahoma. I believe that Oklahoma was able to find it by the amount. I called XXXX to let her know. XX/XX/XXXX I got a call from XXXX on the line that may be recorded and she told me that they resolved the issue. I told her that the entire issue was caused by them, compounded by them, and resolved by Oklahoma. She kept talking about how they sent the money to Oklahoma while I tried to educate her on the clearing house idea. She kept saying that she didnt know about a third party so I told her that if the bank wants to take credit for screwing this all up I was fine with that. I asked how they were going to prevent this from happening in the future to other people and she had nothing other than my issue was resolved. XX/XX/XXXX I sent off the papers to the Oklahoma Unclaimed Property fund. Still no call from XXXX. All along this process I was told that I had to understand or I was misinformed of what happened. I was told that I didnt do what the letters told me to do even though I did. No one was able to pass me on to a place that could help. Even after I got escalated to this presidents problem group I saw that one hand doesnt know what the other is doing. I am almost afraid to total up my phone time on this but I probably will just to see what it turns out to be. I am hopeful that after 4 months my grand daughter will get the money her great grand father put in the CD for her.

Company Response:

State: OK

Zip: XXXXX

Submitted Via: Web

Date Sent: 2019-01-25

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 3132604

Date Received: 2019-01-24

Issue: Problem with a purchase shown on your statement

Subissue: Credit card company isn't resolving a dispute about a purchase on your statement

Consumer Complaint: 5th Third Bank Allowed a credit card to be opened in my name and my wifes name using our old information after he move. Their fraud department caught hers and close her account down They did not catch mine the credit card went out and someone charge {$10000.00} on the credit card under my name I have been trying to resolve this with the bank and they will not do anything they are claiming that it is a valid account. After eight months of no payments or no contact on this account I had some mail forwarded to me after I reinstalled my forwarding from my old address and got a statement from them showing the card I called them at this time and provided them with my contact information cell phone email address and address Now theyre telling me because they have my contact information it was a valid account when it was initially set up. They close my wifes due to fraud and will not close mine

Company Response:

State: SC

Zip: 29906

Submitted Via: Web

Date Sent: 2019-01-24

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 3131459

Date Received: 2019-01-23

Issue: Managing an account

Subissue: Deposits and withdrawals

Consumer Complaint: We deposited a check by mobile deposit. According to the written policy, we were allowed to deposit checks for up to {$7500.00} per day. The amount of the check was {$6900.00}. This was a payment from a commercial customer paying for electrical services. The bank put a hold on this check for 10 business days, which because of weekends and a holiday is almost 2 weeks. This has resulted in incredible hardship for our business as this is 2/3 of our monthly cash flow. According to our customer, the funds cleared their account within 24 hours. So the bank has been using our money for nearly 2 weeks. By phone, they said it was a computer generated hold and there is nothing they can do. The branch manager says they are powerless to change it. I do not believe that a hold on cleared funds can not be lifted.

Company Response:

State: MI

Zip: 48331

Submitted Via: Web

Date Sent: 2019-01-23

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 3130524

Date Received: 2019-01-22

Issue: Trouble during payment process

Subissue:

Consumer Complaint: I received a notification that my home owners would be in default as it was not paid in XX/XX/XXXX. I went to the bank servicing my mortgage which had an escrow to pay my insurance on XX/XX/XXXX and was told they had hired a new 3rd party to handle these transactions and was having troubles. They contacted my insurance agent on XX/XX/XXXX that it was the bank error and that payment would be expedited. As of XX/XX/XXXX, payment still not received so I have paid in full against my credit card to avoid cancellation which would be on XX/XX/XXXX.

Company Response:

State: KY

Zip: 40245

Submitted Via: Web

Date Sent: 2019-01-22

Company Response to Consumer: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 3125801

Date Received: 2019-01-15

Issue: Problem caused by your funds being low

Subissue: Non-sufficient funds and associated fees

Consumer Complaint: To whom it may concern, refer to complaint number XXXX same complaint. my husband mr. XXXX XXXX XXXX sr and mrs XXXX XXXX XXXX have joint bank accounts. essential checking. and goalsetter savings established in XXXX XXXX XXXX. I want to also duly note that my husband and I don't do online banking business..however we did utilize it in XXXX a few times and beginning of XXXX. after that we stopped. shut it down. fifth third admitted over phone brown over phone. XXXX XXXX fifth third XXXX XXXX. ( refer to complaint number above ). we never created any other bank accounts like commercial that was stated on paperwork ... ( with this alleged payee ( XXXX ). we don't have payee. ss administration knows this and we don't have power of attourney. we assume current property manager XXXX and XXXX XXXX ( former property manager-XXXX XXXX ) XXXX XXXX XXXX ( jobs 4 life ). working together in identity theft ..bank embezzlement scandal. along with XXXX XXXX and XXXX XXXX of XXXX. there was also another bank account created XXXX XXXX XXXX created. my husband and I did not create XXXX XXXX XXXX account. we had fifth third shut that down. we mentioned this to mr. XXXX at fifth third on XXXX ( he was from XXXX, ohio ). it is now closed. he stated to me and my husband that we were not getting our money back after we showed him increase information from last XXXX in XXXX XXXX. and we didn't have payee. he was also aware of bogus XXXX XXXX XXXX account we never created. we believe mr XXXX last name stated with XXXX was part of embezzlement scandal. we have documentation to prove I am my own payee. maiden and married. ss administration stated on camera last female that we get our own monies.this was XXXX XXXX XX/XX/XXXX mentioned to us by phone by two ss admistration reps the increase in ss income.. those particular fifth third employees played role in embezzlement of our ss monies. duly note fifth third mentioned power of attourney. we never had power of attourney. so strongly assume XXXX XXXX another associate of fifth third mr XXXX were stating they were our power of attourney and payee. and miss XXXX said power of attourney. we never signed power of attourney or payee paperwork XXXX XXXX or XXXX XXXX of XXXX organization. as stated before in report up above .refer to that. miss XXXX XXXX made multiple copies of birth certificates, ss numbers, marriage licenses etc.. They illegally attached people to us via, XXXX, including XXXX XXXX ( who were illegally attached and they pretending to be us. they illegally had our ss numbers. identity theft on XXXX illegally attached via featherfist XXXX XXXX and XXXX XXXX and XXXX XXXX. .

Company Response:

State: IL

Zip: XXXXX

Submitted Via: Web

Date Sent: 2019-01-15

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 3125697

Date Received: 2019-01-15

Issue: Took or threatened to take negative or legal action

Subissue: Threatened to sue you for very old debt

Consumer Complaint: I have been getting calls everyday since the end of last year stating they were a legal firm in my maiden name XXXX XXXX. My first call came from a XXXX XXXX on XX/XX/XXXX. After I got one call, they proceeded to call my family members. They started calling me, and on the same day of XX/XX/XXXX at XXXX. They stated their name is XXXX XXXX, stating that they were putting a judgement on me and would have legal documents for me to sign. They proceeded to call my sister with the same message. I asked that he would stop calling my family members. I asked for the name of their company, and they didn't give me a name of a company except that they were a legal company. I asked that he would send me proof that I owe anything, he stated that he doesn't have anything to send me because he was about to put the judgement in for me. I proceeded to tell him that I would pay or work on anything until I got paperwork showing proof. He told me again that he couldn't. I told him that I would contact 5/3rd bank myself to find out exactly what I owed. He gave me a number, however that was not the correct number. I ended up calling the bank, and they stated that it was collections. Which they gave me a phone number, which they told me they couldn't find an account for me. When I talked to him again, he stated that he was able to find my family members info by searching my social online. I stated that was against the law, and he said that is what they did. Since then, they have called my dad which my dad hung up because the gentleman was rude and had no information for him.

Company Response:

State: TX

Zip: 77449

Submitted Via: Web

Date Sent: 2019-01-18

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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