Date Received: 2019-02-07
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I submitted a fraud complaint on XX/XX/XXXX. Upon further investigation into my account, I realized the fraud was more extensive and filed an additional fraud case with the bank on XX/XX/XXXX. Per Reg-E, the bank was to issue me a provisional credit within 10 days of receiving the complaint ; however, that wasn't done until XX/XX/XXXX. The bank did not adequately investigate the fraud claim. The bank refused to provide written documentation when I requested it related to the investigation. The bank cancelled my account on XX/XX/XXXX citing " risk ''. On the same day, the bank put a $ XXXX hold on my account citing the need to reverse the provisional credits assigned during their fraud investigation. Today is XX/XX/XXXX and the bank still hasn't lifted the hold and released my personal funds. .
Company Response:
State: KY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-02-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-07
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: I received a denial letter from Fifth Third Bank, XXXX XXXX XXXX, XXXX, OH XXXX. - I never applied - I called to raise this concern. They checked and responded that they have no record. - My concern is How this happened and also the same could happen with other credit card companies. Is there any to monitor/stop it?
Company Response:
State: GA
Zip: 30062
Submitted Via: Web
Date Sent: 2019-02-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-05
Issue: Threatened to contact someone or share information improperly
Subissue: Contacted your employer
Consumer Complaint: Fifth third bank has called my work ( a XXXX XXXX XXXX line ) on XX/XX/19 at XXXX. I spoke with a lady and told her she can not call me on this XXXX work line because I will get in trouble as well. She said where exactly would you like me to call because youve been avoiding and dodging my calls and I told her to call my cell phone. She stated it was a recorded line as well. Today ( XX/XX/19 ) I received another call from XXXX at the XXXX work line. I was not there but my XXXX informed me that a lady named XXXX from fifth third bank is looking to speak with me.
Company Response:
State: OH
Zip: 44060
Submitted Via: Web
Date Sent: 2019-02-05
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-05
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: This is an updated complaint to one previously filed because things have gotten much worse for me personally, family and my business. The improper negative mortgage delinquency payment reporting by Fifth Third Bank for XXXX thru XX/XX/2018 during the loan modification process has been devastating. The big issue here is that Fifth Third Bank did not warn us nor supply us with any correspondence that we would be reported as delinquent on our credit reports if we apply for and are approved for a loan modification. Had we known our credit report would have been negatively impacted we probably would not have applied for the loan modification. On XX/XX//18 I spoke with Fifth Third bank regarding 3 consecutive months ( XXXX, XXXX, and XXXX 2018 ) of delinquent mortgage trial payments ( related to loan modification ) that appears on the XXXX XXXX 2018 mortgage statement ( see attached for example ) and negatively reported on my credit report ( see attached ). The representative then went on to say that we are not really delinquent but the system will report these payments as delinquent because it is just the way the process works ; she then told me the reason for the delinquencies is because of the 3 month trial payments ( XXXX, XXXX, and XXXX 2018 ) related to the loan modification ( that was approved ) and there is nothing they could do to correct the credit report that impacted both me and my wife because that is the Fifth Third Process. All payments were made on time during the 3 month trial period and Fifth Third agreed that they were made on time but still reported the payments as delinquent. This has to be corrected immediately. The reason for calling Fifth Third bank was because I applied for a business loan for my company and I was denied the loan because of the negative reporting by Fifth Third. Instead, I was offered an extremely high-interest rate cash advance loan with a rate of almost 50 %. Because of the negative reporting by Fifth Third, this has caused a hardship on me and my family and the business as well. I told the representative that I needed my credit corrected because I was applying for a business loan and she did not care because she was following the banks policy. Then I asked her if she could give me a letter confirming that I am not delinquent so that I can show it to the lender for my business loan and she told me they can not email customers. It is hard for me to believe that a bank/mortgage company works this way by damaging a customers credit report especially when they know the payments were made on time and now as a result I am in a hardship for my business including jeopardizing making my mortgage payments because my income from my business will drop substantially since the working capital loan was not approved. It is unconscionable that Fifth Third did not foresee that this could impact a customers finances. I have tried everything that I could think of to get Fifth Third to fix this including asking for a letter that I can send to my lender for the business loan and they did nothing to try and remedy the situation. The damage to me personally, my family and my business have been done. I had no other choice but to file a complaint with the CFPB and I am shocked that this is their policy. I am still having trouble getting a personal or business loan to support my family and help get my business back on track. In addition to this, I am having trouble paying my personal taxes and business taxes and I currently working with a third party tax help organization to help get the IRS to put me on an installment plan and/or to apply for assistance with the IRS Offer in Compromise program. The purpose of the loan that I was denied due to the delinquent mortgage payment reporting on my credit was to pay off the back taxes. The IRS placed a lien on my business in XXXX and I am currently working with XXXX XXXX to get the lien removed. The delinquent reporting has been devasting for my family and my business.
Company Response:
State: GA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-02-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-04
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I had an investment property in florida that I sold last XXXX, 2018 in a short sale. The original loan had PMI on it and the shortage to the bank was paid from the proceeds of the PMI policy on XX/XX/XXXX of 2018. In short, the bank, Fifth Third Bank, was made whole and suffered no loss. 5/3rd sent me a year end statement that verifies the same. Two weeks after I received the year end statement, 5/3rd then sent a 1099C showing a discharged debt. This 1099C should never have been created as there was no loss to the bank and the PMI made the bank whole. Ive spent hours on the phone repeating the same information over and over again and while they've acknowledged they made a mistake, they have not corrected it and I can not file my taxes until they do. They need to cancel out the erroneous 1099C 's issued to both my wife and myself and provide me with proof of the same.
Company Response:
State: NY
Zip: 11762
Submitted Via: Web
Date Sent: 2019-02-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-02
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I had a credit card with Fifth Third Bank that was no longer needed. So I went to one of their banks and had the card closed out. I also called and had them close the card out. Still after that the card wasn't closed out. So they charged the annual fee, causing the card to accrue late fees. Fifth Third agreed that I shouldn't have to pay the fee or late payment fees and said that they would take are of all the negative repercussions ( AKA the reporting of the late payments ). They never removed the history from my credit report. They have told me that they have no record of a call or request to close out a card. I have called them about 20 times and talked to 3 different supervisors. I have also gotten yelled at by their customer service representatives. I have been told that I was verbally abusive to them, and then hung up on as well. I have been told by 1 of the supervisors that they didn't see any late payments on my report, then they denied that the conversation ever happened. All they will say now is that Fifth Third admits no bank error and will not remove the error. Even though they admit it doesn't affect Fifth Third it only effects me their 13 year customer. I can't get a credit card, loan, or financed for anything now that this is on my credit report. I have never been late on any payment for 13 years. This is impacting my wife and her credit score as well as any finance option she is trying to get as well. It is affecting the way we live our life. All because Fifth Third will not admit wrong doing or make me whole based on my horrible customer experience ( lied to and getting yelled at and hung up on ).
Company Response:
State: CA
Zip: 92337
Submitted Via: Web
Date Sent: 2019-02-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-02
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: Overdraft fees are being charged on this account, for many years, even on one-time debit transactions, though I have never opt-Ed in or out of overdraft protection. This is a business checking account that has been continuously active for more than 10 years..over the years I have made some financial errors causing my account to be overdrawn. As a result, i have incurred a lot of overdraft fees. I have recently learned that the Overdraft Protection Law of 2010 states that since I never opt-Ed in to overdraft protection, these fees should not have ever been charged. Im not proud to say that over the years, this has probably happened over 100 times, so I am looking at a few thousand dollars that has been illegally been charged. My bank has told me that because this is a business checking account, that they are required to pay these transactions. However, in my research, I do not see any special rules for a business account versus a personal account. Again, this is happening on all types of debit transactions, including one time transactions. Some, but very few of my fees have occurred due to automatic payments and checks, which according to my research, are the only types of transactions that a bank is allowed to charges overdraft fees on, when a customer has not opt-Ed into overdraft protection. My bank will authorize and pay for nearly any transaction, even if there are insufficient funds. Many times I have made a purchase thinking I had sufficient funds when I did not. My account will then be negative with these pending transactions, and as long as I fund the account before those transactions clear, I avoid the overdraft fee. However, sometimes I am unable to fund the account in time, and this is when fees occur. The majority of my fees are a result of this process.
Company Response:
State: OH
Zip: 43123
Submitted Via: Web
Date Sent: 2019-02-02
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-02
Issue: Problem with a lender or other company charging your account
Subissue: Can't stop withdrawals from your account
Consumer Complaint: Purchased an item on XX/XX/2018, money was taking out of my account XX/XX/2018 from a company called XXXX XXXX XXXX out of New York and I never received the product I paid for. The amount of money that was taken out of my account was {$150.00}. Now the bank says I have zero fraud protection against this transaction. The bank Im currently dealing with his fifth third.
Company Response:
State: IN
Zip: 476XX
Submitted Via: Web
Date Sent: 2019-02-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-01
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I paid a debt to fifth third bank on XX/XX/XXXX 2019 as a part of a previous CFPB complaint. They rejected my payment, sent me collections, and damaged my credit score. I didn't realize this had happened until I received a letter from the collections agency. Fifth Third has refused my money, and it is now impacting my credit reputation due to them filing collections. XXXX transaction log of attempted payment : XX/XX/XXXX 2019 Credit Return : Online Transfer XXXX to XXXX # # # # # # XXXX Misc. credit {$290.00} {$4100.00} XX/XX/XXXX2019 Online Transfer XXXX to 5/3 # # # # # # XXXX transaction # : XXXX XX/XX/XXXX {$290.00}
Company Response:
State: OH
Zip: 43229
Submitted Via: Web
Date Sent: 2019-02-01
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-01
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: On XX/XX/2019 I checked my account on the mobile app. I noticed that a payment had come out earlier than expected and my account showed with a balance of - {$320.00}. At that time, I asked to have money moved from my savings account to my checking to cover any purchases that were made. I was advised that the funds were moved over. I noticed a pending overdraft charge on the account. I asked if that was going to post since I had moved the funds over. The agent advised that it would not post and it was already gone. I checked the app and noticed that I had a XXXX balance and thought everything would be fine, because I was going to get paid within the next few hours. I opened my account today XX/XX/2019 and noticed that there was a {$110.00} fee on my account for overdraft. I thought that was weird as there was only one transaction that had over drafted. It was the {$430.00} payment that brought me down to - {$320.00}. It was the last posted transaction prior to being charged the overdraft. I called in at around XXXX XXXX ET on XX/XX/2019 to ask about the fee and had to go into the callback queue because hold was over 30 minutes. I finally received a call 2 hours later at around XXXX XXXX. I advised the agent what happened and what I was told and she advised that it never happened. I asked to speak to the Executive Office or the Office of the President and was told I would get a supervisor. I advised the agent that I was asking for the Office of the President and was instead transferred to a supervisor. This supervisor started the call with an attitude like she could care less about her job and helping anyone. She apologized for any misinformation and advised that she could only give {$74.00} as a courtesy adjustment. I advised her that I was not asking for a courtesy, I was asking her to honor what I was told. She said that the agent giving misinformation was not considered a bank error. I asked again for the Executive Office or a Level 3 escalation and was advised that it did not exist. I advised her that it was required to exist and she stated that there was a write in only address for that office. I advised that there had to be a number per the CFPB that I could speak to and she continued to decline escalation to any other level above her and stated that she represented the bank. I asked to be transferred to Credit Cards to close my account. She had fun with this one. I did not know the last four of my card number and she told me that she could not close it without it. I asked to be sent to the Fraud department to verify me. She said that she could not do that because there was no fraud on the account. I then told her I lost my card, just trying to get someone besides this rude lady. She said I would have to know the card number to report it lost. I asked her how I was supposed to go find the card number if it was lost. She repeated that it was needed. Finally she allowed me to verify activity on the account to close it. I asked about my security deposit and she did not want to answer these questions either. I finally got the answers that I was asking for and then proceeded to transfer my funds from my savings to checking. I closed one of my savings accounts as well. I asked the agent to note my account with my dissatisfaction and the fact that I would be filing a complaint with the CFPB. She stated that it was noted and I asked her to note as well that she declined escalation multiple times. She stated that she had and the call ended by her hanging up the phone.
Company Response:
State: KY
Zip: 41091
Submitted Via: Web
Date Sent: 2019-02-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A