Date Received: 2019-06-07
Issue: Struggling to pay your loan
Subissue: Problem after you declared or threatened to declare bankruptcy
Consumer Complaint: I filed bankruptcy last year, and during the filing through the months of XX/XX/XXXX and XX/XX/2019, Fifth Third Bank, which is where my auto loan is through, wouldn't allow me to make a payment. I was then allowed to make my XX/XX/XXXX payment and have made every payment since. We hadn't heard anything from them since. A week ago my wife was contacted by Fifth Third and they told us that we had to payoff the rest of our loan or they were coming to take our car. I called them back and they said they wouldn't talk to me and I had to talk to a lawyer. Since then, we've had people calling nonstop, threatening us that they were coming to take our car. I have no idea what to do because we can't afford to make that massive of a payment and the bank won't talk to us other than telling us to pay them or they're taking our car.
Company Response:
State: MI
Zip: 483XX
Submitted Via: Web
Date Sent: 2019-06-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-07
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: XX/XX/2019 this company 's system is not updating correctly. They are charging people XXXX for each transaction which results in high amounts of overdraft fees. They are rude when you call into customer service and they don't have contact information for the cooperate office. They are charging me excessive overdraft fees and then making like I am in the wrong because their systems are not updating correctly.I want to be contacted by XXXX XXXXXXXXXXXX the president and I want these high overdraft fees removed.
Company Response:
State: IL
Zip: 60647
Submitted Via: Web
Date Sent: 2019-06-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-06
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: Initially, I brought a used car from the dealership and Fifth Third Bank offered me a loan. The first month I had full coverage insurance but the second month, I did not. New to the auto game, I received a huge bill for approximately {$2500.00} at the end of XXXX or start of XXXX. Upon calling the bank, the bank reimbursed me approximately {$2000.00} and {$500.00} dollars was still left off since I had no insurance for only 1 month. I paid that amount approximately 2 months later. Recently on XX/XX/2019, I received a bill from Fifth Third Bank that I had a payment due of {$450.00}. On XX/XX/2019, I called the bank that why when I paid the insurance bill already. They stated this is my regular installment payment. Please note, my monthly payments were always {$390.00} and NOT XXXX. The bank representative put me on hold and transferred me to their third-party insurance company without resolving the issue and having any specific reasons. The insurance company notified me that I need to submit proof that I had insurance for the missing month they have on file. I notified the representative that I DID NOT have insurance and I had paid the fee associated with that. Then the insurance representative stated, they will have to connect me to the bank again. Without any resolution, I am getting bounced around which is not helping the issue and further hurting my credit. I received no help and I am now left stranded. Conclusion : My payments increased without any notification or specification which is completely fraudulent. Please note, I have received no notification at all for this change and the change is unjustified by the bank. Further, the bank demands the money which has already been paid off. Furthermore, please see attached bank statements, there is a third party company named ( XXXX ) that automatically withdraws {$200.00} dollars twice every month to satisfy the monthly payment of Fifth Third Bank of {$390.00} in which extra {$12.00} is their service fee. Lastly, please see the notice by the bank dated XX/XX/2019, in which it shows the monthly payment increasing by almost {$50.00}.
Company Response:
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-06-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-05
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: On XX/XX/XXXX I transferred XXXX from my Fifth Third Early Access Account into my personal checking account. The funds were credited immediately. I went to my local branch on XXXX XXXX in XXXX, Fl and withdrew {$550.00}. I wrote out a check to myself for the amount.The teller, XXXX verified the funds were in the account before handing me {$550.00} cash. I returned on XX/XX/XXXX and made a cash deposit into the ATM at the same branch. I paid several bills when the account was liquid. However, on XX/XX/19 XXXX withdrew {$1300.00} which created an overdraft, Instead of returning the check for insufficient funds, XXXX XXXX paid it by mistake. To cover their error they changed all the dates for all the deposits I made. Next, they reversed all the check payments that were made when the account was liquid and charged me overdraft fees. They also added a fake check # XXXX for another {$550.00}, and they claimed that check was never debited either. XXXX is the real guilty party by creating a document with fake deposit dates. My deposits were made with cash. XXXX XXXX is alleging I owe them {$1100.00}. I spoke with two bank representatives who analyzed the transaction record and admitted the mistake. She told me {$550.00} would be returned to my account within two working days. The funds have never been returned.
Company Response:
State: FL
Zip: 337XX
Submitted Via: Web
Date Sent: 2019-06-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-04
Issue: Communication tactics
Subissue: You told them to stop contacting you, but they keep trying
Consumer Complaint: The call comes in as Fifth Third Bank. After receiving a zillion calls from XXXX, I blocked the calls and turned them in to the DoNotCall registry. They are coming in early morning, late night and even on Saturday and Sunday. So I finally called the number on XX/XX/2019. The first thing they do is ask for personal information. I told them I don't have or have never had an account with Fifth Third. They continue to try and get my social security number and I refuse. If I even had the debt, they should have that information. I received no more calls on XX/XX/XXXX after asking them to remove my number from their data base and to not call me anymore. Today, XX/XX/2019, they are calling again but with a different number, XXXX ( XXXX XXXX and XXXX XXXX )!!!!! This is annoying to say the least. They don't bother to leave a message. Just calls and hang-ups.
Company Response:
State: KY
Zip: 402XX
Submitted Via: Web
Date Sent: 2019-06-04
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-04
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Back in XX/XX/2019 there was a unauthorized charge from XXXX XXXX that came from my bank account through Fifth Third Bank I got in contact with the bank on several occasions was able to get a representative from XXXX and the bank on the phone together and have the funds reverse to my account coming up now onto XX/XX/2019 the bank took away a credit and said that the situation was not correct it between them and XXXX XXXX closed this Feud and charge me a XXXX XXXX XXXX this put me negative and I have been stuck with nothing but excuses from the bank telling me they had to reopen their investigation extremely rude to me demanding paperwork that I do not have because this was an unauthorized charge Fifth Third kept telling me they need it prove I paid the bill and on several occasions I explained to him that there was no bill due to pay I can not provide you proof they told me to take 30 days to get this straightened out we are nearing a 30-day Mark with no resolution in my account now is double the amount it was negative the first time around and I keep constantly playing catch-up with no response from the bank and no help whatsoever
Company Response:
State: MI
Zip: 48081
Submitted Via: Web
Date Sent: 2019-06-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-03
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: Greetings, I had multiple bank accounts with MB Financial. In early XXXX, Fifth Third Bank converted all MB Financial accounts to Fifth Third Bank accounts. Since that time, I have used the online bill pay system to schedule payments for things such as utilities and credit cards. 3 payments were made to credit card companies and funds were withdrawn as expected. Then, the same payments were sent a second time to the credit card companies, effectively double paying the credit card bills. I understant there may have been problems with converting from one bank 's systems to another bank 's systems. The problem is that I have spent about 8 hours trying to get customer support and the systems are terrible. I do not know if these double payments will be reversed or not. I do not even know if Fifth Third Bank is trying to get the funds back. Let me provide you with some details. On XX/XX/2019 {$380.00} was paid to a credit card company On XX/XX/2019 another {$380.00} was paid to the same credit card company On XX/XX/2019 {$5400.00} was paid to a credit card company On XX/XX/2019 another {$5400.00} was paid to the credit card company On XX/XX/2019 {$8800.00} was paid to a credit card company On XX/XX/2019 another {$8800.00} was paid to the credit card company On XX/XX/XXXX I contacted Fifth Third customer support to report that one bill had been paid twice. I was told they would investigate. On XX/XX/XXXX I realized that the problem had happened again and contacted customer support. On XX/XX/XXXX, I could see the problem a third time with a double payment " pending. '' I drove to my local bank branch where the local folks did an online chat and were told the problem would be escalated. The local folks saw the same thing that I did. On the bill payment screens, the bill is only scheduled to be paid once. On the account balance screens, the bill is shown as paid twice and the funds withdrawn from the account twice. I did check whith the credit card companies, and yes, the credit card accounts received double payments ( the total amount due two times ). On about XX/XX/XXXX, I received a call from someone with a name starting with XXXX who told me that they would resolve the matter and get my money back. On XX/XX/XXXX, I called for additional information. Here 's how that process went. I called and spoke to XXXX. After 19 minutes XXXX told me she could not help and transfered me to XXXX. XXXX wanted to help me to log onto my account, which wasn't a problem. XXXX then spent additional time before trying to transfer me and my call was dropped. If a call is dropped, these customer support people are not able to call customers back. They explained they have no outbound calling ability. So I had to call back in and start all over again. I called and spoke to XXXX for 43 minutes before she decided she could not help and she transferred me to XXXX. XXXX told me that XXXX had closed out the case. Let me remind you that XXXX had called me to say that the problem would be addressed and my money returned. According to XXXX, when XXXX closed the case, she made the note that " it's not a bank problem '' and there was no effort to get the money from the extra payments back from the credit card companies. I asked XXXX, how XXXX could tell me Fifth Third would get the money back, but then she closed the case with no intention to get the money back and no one updated me to tell me this. XXXX told me that XXXX is very busy. Let me repeat that. XXXX called and said my money would be returned. XXXX closed the case and the money was not going to be returned. XXXX did not tell me of this change in plans because XXXX was very busy. XXXX told me that this would be investigated and someone would get back to me. This process took about 105 minutes. On XX/XX/2019 I called and immediately asked for this matter to be escalated to a manager or supervisor. I then spoke to XXXX. XXXX explained that the ticket was never closed and something needed to be done and I would be notified one it's resolved. On XX/XX/2019 I received a call from XXXX from the Office of the President of Fifth Third Bank. XXXX said she'd work on this and get back to me, probably by XX/XX/XXXX or XX/XX/XXXX. I did not hear from XXXX, so called her twice on XX/XX/XXXX with no answer and no return of my phone call. XXXX XXXX answering machine gave another phone number as a back up. I called that back up phone number and was told that during the last week two things had been done. 1 - XXXX called XXXX and asked for an update. XXXX did not respond. 2 - XXXX called XXXX again asking for an update. XXXX did not respond. So here we are. I have spent hours and hours of time trying to understand. 1 - Will these duplicate transactions be reversed and money returned to my accounts 2 - If I pay these credit card bills using the online system in the future, will the payments be made once or twice. I called XXXX again today and left a message. Still no answer. It's been 17 days since I first contacted Fifth Third Bank. Payments totaling {$14000.00} have been sent twice rather than once and I don't know if those funds will be returned or not. I now have new credit card bills to pay. If those duplicate payments will not be returned to my bank accounts, I have a credit ( nothing due ) on the credit cards. If those duplicate payments are being reversed, I need to pay my credit card bills. If I use the online bill pay system, I don't know if the payments will be sent once or twice. I do not know what the plan is. I do not know if anyone is working on this. I have spent hours and hours of time trying to resolve the matter. I the names and employee numbers for the people I spoke to if that is helpful to anyone, however, this seems to be a system error. There should be a way to speak to someone who knows about the case rather than starting from square one each time. Thank you.
Company Response:
State: IL
Zip: 60175
Submitted Via: Web
Date Sent: 2019-06-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-02
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: With zero notice, Fifth Third bank dropped me from their autopay service clearly with the intent to stealthily make me miss a payment. Attached is evidence of the past couple months of autopay and the company 's sudden decision to not autodraft the money and instead fraudulently charge me a late fee. This is blatant theft.
Company Response:
State: GA
Zip: 30152
Submitted Via: Web
Date Sent: 2019-06-02
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-31
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: I opened savings account with 5 bank due to the interest rate with no fees about 2 years ago. I find out today the account was changed due to a policy of the limit monthly transactions. They have lowered the interest rate and now charging a monthly fee. They claim multiple attempts were made to let me know but I never received anything. My contact info is all correct.
Company Response:
State: GA
Zip: 30008
Submitted Via: Web
Date Sent: 2019-05-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-31
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: When I opened an account with Fifth Third Bank it was a free account with zero minimum account balance and zero service fees. This was in XXXX. On XX/XX/XXXX Fifth Third Bank, ( XXXX XXXX, Michigan ) charged me an XXXX dollar service fee and reversed it on XX/XX/XXXX. They told me they made a mistake then. On XX/XX/XXXX they again charged me an XXXX dollar service fee but only reversed it for the amount of XXXX dollars and only when I told them they were thieves. They said they changed my account 4 years ago but never told me they were doing so. The branch manager, XXXX, said they have a right to change anything involved with their bank and in a loud toned voice towards me. I have been complaining about their bad banking and currently in the process of changing my direct deposit information so I can leave this bank. I think the public should be aware of how they swindled an elderly adult. If this Financial Institution nickel and dimed everyone like they did me they are making a great profit on a persons hard earned money.
Company Response:
State: MI
Zip: 481XX
Submitted Via: Web
Date Sent: 2019-06-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A