Date Received: 2020-06-22
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My loan was acquired on XX/XX/XXXX and it was required to have FHA insurance on it until we reached 78 %. It should have fell off automatically since it was acquired before XX/XX/XXXX. I had requested by phone twice in XXXX to my local fifth third branch to remove it when it was not done automatically. I was told it would be removed but it was still on my XXXX payment and it went out, for {$72.00} Fast forward I even emailed corporate on XX/XX/XXXX to have it removed for XXXX payment. I called today XX/XX/XXXX to check on the status and was told I will need to pay again in XXXX and it wouldn't be removed until after that. I told them that was not correct and that they are breaking the law not removing it. The lady would not give me her name and she hung up on me. XXXX XXXX XXXX
Company Response:
State: IN
Zip: 46825
Submitted Via: Web
Date Sent: 2020-06-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-21
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: This complaint is with 5/3 Bank. We applied for mortgage with them and it was such a horrible experience. We started the paper work XX/XX/2020 and we missed our closing date of XX/XX/2020 and two extensions our builder gave us. We wasted 82 days! We were lied to continually. We were told things such as escrowing for landscaping was allowed and that our file was in underwriting time and time again. Along with being lied to the lack of communication and knowledge. We gave them a deadline to answer 6 basic questions and we didn't get a response until XXXX that day ... just to hear them say they are looking into my questions. We had to drop them. We were able to go to another lender with the builders approval. The reason I am submitting this complaint is to forewarn others and to be on record of their doings.
Company Response:
State: IN
Zip: 46375
Submitted Via: Web
Date Sent: 2020-06-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-20
Issue: Problem with a lender or other company charging your account
Subissue: Can't stop withdrawals from your account
Consumer Complaint: On XX/XX/XXXX, while attempting to do an Early Access loan against a future Direct Deposit, Fifth Third bank took the amount I borrowed ( {$60.00} ) from my checking account and applied it to a credit card they claimed I had back in 2006. I have never received any paperwork with regarding to this account. In fact, I do not remember having such an account back in 2006 ; 14 years ago. Supposedly, the number of the account ends in XXXX. I do not owe Fifth Third any money and I believe their action is fraudulent. Afterall, if the cost is legitimate, why did it take 14 years to deal with it ; and then, only when I do an Early Acess to pay for my prescriptions. Frankly, I do not even recall having such a credit card.
Company Response:
State: OH
Zip: 452XX
Submitted Via: Web
Date Sent: 2020-06-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-19
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I tried to deposit {$1000.00} to my son 's 5/3 checking account today as I have done several times in the past at the same branch. Today for the first time I was asked for several pieces of personal information : drivers license, phone number, profession, social security number and if I was a citizen of the US. When I questioned the need for this information I was told it was required for any deposit over {$500.00}, when I asked if it was a new policy I was told no it had always been a policy of all banks not just 5/3. I thought the amount was {$10000.00}. My son needed the funds today so I was forced to give them the information but I feel my privacy was violated. Was It discrimination because I was doing laundry, cleaning house and was dressed in a t-shirt, shorts and old tennis shoes? Before this trip to the bank I was always dressed as if I was on my way to the office.
Company Response:
State: FL
Zip: 346XX
Submitted Via: Web
Date Sent: 2020-06-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-18
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: In XXXX, I bought a plane ticket from XXXX to XXXX. My flight was to leave right before XXXX XXXX XXXX, when everything shut down due to Covid. When I bought my tickets, I bought a checked bag. The day before my flight XXXX emailed me, and told me to buy a bag for the flight and said I had none, so I bought the bag again. THEN ON THE DAY OF THE FLIGHT XXXX TOLD ME TO BUY A BAG AGAIN and that I had no baggage available, so I paid for a bag 3 TIMES! Friends called me at the airport and told me they legally couldnt house me as it would shut down their businesses. I tried for over a week trying. To get a hold of anyone at XXXX or XXXX, after waiting on hold for 13 hours spread out across 10 days, I got a hold of no one, I waited for online chat no one responded, I emailed, no one responded. I filed XXXX complaints with both of them. XXXX finally responded that they would give me a voucher for the flight. XXXX never responded, and XXXX blamed the bag fiasco on XXXX. As I have outlined with 5/3, XXXX, and 5/3 in numerous disputes. I want the refund for the 3 TIMES BAG CHARGE, and preferably for the flight. XXXX didnt respond after the initial XXXX response, for over a month and a half. Mid to late XXXX. Due entirely to XXXX tardiness, I could not reschedule to fly out with my work schedule. But I demand to be paid back the full amount of {$150.00} pus tax for all 3 bags these fraudsters overcharged me for the bags. As Ive already told the 5/3 disputes department team- I will change banks. This is their 3rd screw up for me in 7 years. I will drop them tomorrow if they dont respond properly to this. I have already sent them dozens of pages of emails showing how XXXX over charged me 3 times for one bag THAT I NEVER COULD USE!
Company Response:
State: FL
Zip: 342XX
Submitted Via: Web
Date Sent: 2020-06-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-18
Issue: Fraud or scam
Subissue:
Consumer Complaint: Re- complaint # s XXXX XXXX The response by the bank fell short of the following ; 1. Why was the wire transfer processed to a different name other than the name intended for the transfer. The name of the account was XXXX XXXX XXXX services on the wire transfer, but the money was transferred to an account by name XXXX XXXX. The bank owes us an explanation to that effect. That was not addressed in their response as to why they processed the wire transfer to a different name other than the name intended for the transfer. Failure of the bank to explain that to us will result in us taking the matter further up against the bank because we feel the banks role was aiding and abetting a criminal act of fraud. To knowingly process funds to a name that does not match the name intended for the transfer is unacceptable and that is why we are holding the bank responsible. Without a valid explanation from the bank, we will have to sue the bank. This will include damages for the following. 1. Total payment for the loan with interest. 2. Second loan for the replacement vehicle we were forced to purchase in absence of the first. 3. Attorneys fees 4. Compensation for our time and efforts. This will be decided in the court of law and at that point Fifth-third Bank will not be able to excuse their action.
Company Response:
State: VA
Zip: 23220
Submitted Via: Web
Date Sent: 2020-06-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-16
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Fifth Third I have a credit card account with I had a small balance. I called them in XXXX for the balance and asked for the complete payoff even if interest was going to be assessed .. I was given the total of approximately {$420.00} total and will not owe anything further. I said perfect and made the payment. on XXXX XXXX I received a credit alert that I had a late payment for them in the amount of XXXX.. I immediately called and said this can not be I asked for everything I could owe and paid it then. They said it was a {$1.00} of interest. I never received a bill for this or a call, they just gave me a XXXX late on my credit report. They said sorry for your inconvenience we waived the {$1.00} but did nothing about the late payment on my credit report
Company Response:
State: FL
Zip: 33137
Submitted Via: Web
Date Sent: 2020-06-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-13
Issue: Trouble during payment process
Subissue:
Consumer Complaint: hi, i made 2 mortgage payments on XX/XX/2020 at local branch of 5th/3rd bank i have had the same problem at this branch 5-6 years ago. i paid with 2 separate checks and submitted 2 separate monthly statements. ( accts # XXXX and XXXX ) the one acct was credited twice and the other acct shows a missed payment!!!! i went to branch and the clerk the made the mistake said he couldn't do anything but would send the info off to who knows where.anyway 3 weeks later i am getting collection calls and i got some email alert about my credit score NO FOLLOW UP, NO SORRY FOR MIX UP, LATE FEES YOU BET WHAT A bank i hope to here from cfpb. what we need is a bigger and stronger CFPB not smaller thanks XXXX XXXX
Company Response:
State: FL
Zip: 34231
Submitted Via: Web
Date Sent: 2020-06-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-11
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Fifth Third Bank inherited my account from MB Financial Bank. They have had my accounts for over a year. A few months ago they started charging me fees that were not being charged by MB Financua Bank. They didn't have my permission, nor were they able to explain exactly how the fees were applied, just said due to my EFTs. They credited me several times and have changed my account to a {$35.00} a month fee which was supposed to stop any additional fees. This was promissed 3 months ago, yet I receive new fees evry month.
Company Response:
State: IL
Zip: 606XX
Submitted Via: Web
Date Sent: 2020-06-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-10
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: I paid my XX/XX/XXXX mortgage on XX/XX/XXXX before the 30 day late cutoff. Fifth Third Bank didn't process the payment for 3 days and reported me 30+ days late to my credit report. I was NOT 30 days late and have the receipt to prove it. I contested this with Fifth Third twice and they refused to rectify this for me. I was told, verbally, by XXXX XXXX that they would not admit this error and would not change this reporting. He also told me that I could go to the reporting agencies and use my proof to get this changed. I filed disputes with all three of the agencies and received a finalization notice from XXXX today ( XX/XX/XXXX ) stating that Fifth Third would yet again NOT accept this even though I submitted my proof.
Company Response:
State: IL
Zip: 60053
Submitted Via: Web
Date Sent: 2020-06-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A