Date Received: 2020-11-13
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I have major problems with Fifth Third Bank and the credit card I used to make a online purchase The product stopped working after several days and the seller did not answer or respond in any way. I filed a dispute with Fifth Third Bank and gave a full explanation This was mid XX/XX/2020 They credited the charge but I did not hear anything for three or four weeks Since this was not being handled I searched out the seller. I found him and got a return authorization return shipping label. Product was returned XX/XX/2020 via USPS I advised Fifth Third Bank the status and it appeared they just ignored it Then they charged the purchase back to my account on XX/XX/2020 On XX/XX/2020 I sent the tracking number info from the Post Office to them via email to attention of a XXXX XXXX I got no response and the charge was not removed I decided that I did everything I could so I just ignored it. Then on XX/XX/2020 I received an email XXXX XXXX XXXX that Fifth Third Bank had reported me as delinquent and my FIC O credit score had dropped 106 points from XXXX to XXXX. To put it mildly I was livid I could not get through to them and when I tried I was put on hold for over 30 minutes. So on XX/XX/2020 I sent a two page email to XXXX XXXX giving a history with attachments I know he got the email because a XXXX from his office called me and the gist of the discussion was she said well they denied your claim I am done wit h this. I now want justice and I am going to get it. If not from your agency then from another. I will not stop.I am attaching documentation to support my case
Company Response:
State: FL
Zip: 34986
Submitted Via: Web
Date Sent: 2020-11-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-12
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Deposit a friend check in my account bank cash the check give friend the money now they say I owe them the money back. Bank said the only way to cash the check if it clears so i guess it cleared but want me to give money back. Bank sent me a letter said they took care of the problem but put it on my credit report
Company Response:
State: OH
Zip: 45237
Submitted Via: Web
Date Sent: 2020-11-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-12
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I have a first mortgage with Fifth Third Bank, XXXX, Ohio. I am in a flood plain and purchased flood insurance in an amount exceeding the bank 's interest in my property. Fifth third has chosen to force place additional flood insurance on my property to cover a second mortgage line of credit that does not exist ; in effect insuring a phantom bank product. I have informed Fifth Third at their XXXX XXXX branch both verbally and in writing of this error in both XXXX and XX/XX/2020 ; and Fifth Third 's Insurance department in XXXX, Ohio also in XXXX and XX/XX/2020. Correspondence from Fifth Third 's insurance dept are not signed personally ; only signed " Fifth Third Bank Insurance Department ''. Fifth Third Bank 's correspondence is signed " XXXX XXXX, XXXX XXXX XXXX ''.
Company Response:
State: MI
Zip: 48864
Submitted Via: Web
Date Sent: 2020-11-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-12
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: I have been banking at this bank for over a year and the so called policy for overdrafts is unrealistic. I had an overdraft on XXXX XXXX XXXX, 2020. When it occurred I immediately transferred money for my connected savings account. Now it XXXX XXXX and they are charging me {$37.00} for this overdraft. I contacted Fifth Third to ask for it to be returned. I spoke to a representative and I spoke to a supervisor, by the name of XXXX. She refused to refund the overdraft, even though its been over 6 months since I had an overdraft, I had more than enough in my connected saving demonstrating that I had the money to cover it. I then asked for the XXXX over the supervisor and the supervisor refused to transfer me to a higher level of management. I would like my {$37.00} refunded. In a separate situation a few weeks ago my direct deposit was late processing and I applied for a signature loan and was denied not for credit but for having overdraft fees. This appears to be away for banks to denote minorities access to loans and other financial products by refusing to take fees off. I have a direct deposit every week and its $ XXXX and for the bank to keep doing this is shameful.
Company Response:
State: IL
Zip: 60616
Submitted Via: Web
Date Sent: 2020-11-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-11
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: Company has incompetently handled my application for loan refinancing. After completing an appraisal on XXXX XXXX, I could not get an updated status on the my application as the appraisal was " pending submission '' from the contracted firm. Upon finding the information of the appraisal company in XXXX, I learned that the lender cancelled the appraisal without justification. I shared this information with my new loan processing officer who again continued with inadequate updates until I escalated daily calls with lender. We finally received our XXXX appraisal on XX/XX/XXXX. Of course, the firm made us resubmit new financial information and took out another hard credit inquiry because of the expiration of documents. The frustration continued again when our loan development halted again to re-certify the XXXX appraisal on XXXX XXXX. Today, on XXXX XXXX, we were scheduled to close, and I received a frantic call from the notary saying they could not proceed with the closing as XXXX had not submitted the paperwork. We started the refi process in XXXX, and 6 months later, we have still not closed. The mortgage loan officer information is below : XXXX XXXX Mortgage Loan Originator Office - ( XXXX ) XXXX Email - XXXX XXXX Mortgage Licensing System ID # - XXXX Conditional approval letter shows approval on XX/XX/XXXX. This is the longest loan I have ever seen process. I believe the firm is leading me on to collect more interest since the previous loan has a higher rate. This is predatory behavior and the firm has not given me resources to escalate.
Company Response:
State: MI
Zip: 483XX
Submitted Via: Web
Date Sent: 2020-11-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-08
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: I started the process of refinancing my in XXXX of 2020. It is now XXXX. Every time I ask for an update they tell they are really backed up and will take a few more weeks.They can not give me a closing date. I asked for my application to be refunded and they said they would not. They took my money, provided no service and will not refund. They are holding me and my refinance process hostage.
Company Response:
State: GA
Zip: 30039
Submitted Via: Web
Date Sent: 2020-11-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-06
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My Mortgage account was sold to FifthThird Bank in XX/XX/2020. As soon as I received information regarding this transfer, I called FifthThird Bank to set up automated payments against for my monthly morgage payment. I was told their autobill payer needed 4 months to kick in and I was advised by the customer service agent to set up advance payments through XX/XX/2020 until the autobill payer kicked in on XXXX. Sometime in either XXXX or XXXX I received a letter from FifthThird bank that my escrow was going to be short, in this notice they noted that I could either pay the difference in a lump sum or if I did nothing, it would roll into my monthly payments. I wanted the escrow shortage to roll into my monthly payments so I did nothing. Every month, my mortgage amount is deducted from my bank account and this had continued ; however, in late XXXX I received a check in the mail from Fifth Third in the amount of my mortgage payment. When I called, they told me I had a late payment on my account, for some reason my monthly payment was not applied in XXXX and was sent back to me. I was told this was an issue on their side but If I paid the remaining monthly balance over the phone my account would be current. Customer service told me that I could deposit the check that was sent to me and my account would be current. A few weeks later I noticed a late payment notice in my credit history, significantly impacting my credit. I called again and explained that I had been making payments every month, the late payment was not my fault, it was an issue on FifthThird side. Customer service noted that they would file a correction with credit reporting agencies. A few weeks later on XX/XX/XXXX, I received a notice from Fifth Third noting that my account was being reporting accurately, noting that there was still a late payment. I waited a couple of weeks for any change on my credit report and then called Fifth Third about this issue. After several calls, on XX/XX/XXXX, it was explained to be that since my autobill payer didn't kick in until XXXX, my 4 advanced payments through XXXX could not be adjusted for the change in escrow. As a result, the XXXX payment was not accepted since it was before the Autobill payer kicked in. I was also told that the advanced payments I had set up upon the suggestion of their customer service team back in XXXX did not match the new payments following the escrow shortage they could not partially apply the payment. It is important to note that the difference was only {$18.00}. They also noted that this was in my contract with FifthThird Bank, a contract I did not sign with them since this was a mortgage transfer. As such, I was told there was nothing they could do, the late payment on my credit report would stay. I explained to the agent that it is unreasonable for consumers to understand the limitations and nuances of their system, especially when notices of short escrow and autobill payer are not shared jointly. As far as I was concerned a payment was taken out of my account monthly and I called immediately when a check was mailed back to me. Since this issue, I have paid the late fees for 2 months where this unapplied credit of my initial XXXX payment was sitting on my account not being utilized.
Company Response:
State: VA
Zip: 22314
Submitted Via: Web
Date Sent: 2020-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-06
Issue: Incorrect information on your report
Subissue: Information is missing that should be on the report
Consumer Complaint: I have a mortgage account # XXXX that was orinated with MB Financial in XX/XX/XXXX and sold to Fifth Third Bank. I filed bankruptcy but have retained my home and maintained all payments of my home at XXXX XXXX XXXX XXXX, XXXX, MI XXXX. I requested to Fifth Third and MB Financial to report my mortgage payments and the actual mortgage to the credit bureau. This has not been reported since my bankruptcy was filed in XXXX. I am requesting the full 6 year history to be reported to the credit bureaus to reflect that I still have a mortgage and it is currently being paid. Thank you.
Company Response:
State: MI
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-11-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-04
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I have an auto loan with Fifth Third Bank. I received a copy of my credit report with the goal of trying to purchase a house to find that the following information was reported in error. I have solicited the services of a counseling agency to aid me in handling the dispute in which I question. First, I sent letters to all three credit Bureaus to see if the error was coming from their end only to find that it is not. The error is coming from Fifth Third Bank in which I have attempted multiple times to fix the error through Fifth Third only to receive no help and unreasonable answers. On my credit report Fifth Third is reporting to the Bureaus and is reflecting anXX/XX/XXXX rating, the worst rating, showing the vehicle as a repossession even though it has been reinstated and the car has been in my possession since XXXX of XXXX. I have made on time payments for quite some time now and this account continues to report to the Bureau as an XXXX rating. The date opened was XX/XX/XXXX and the last date reported was XX/XX/XXXX. This negative rating is affecting my credit score. When I went to the financial institution in person to handle the situation they would not let me contact or speak to a person directly that handles the account. They have an internal collection agency and instead Fifth Third acted as a mediator between the two parties. I was only allowed to speak to the Branch Manager who did not have a good understanding of how to even handle the situation or have any answers as to why they were reporting this as so. I was then told that I would be contacted within a week on the matter as the branch manager sent an email to the internal collection agency. I received no such follow up call. I then had to call multiple times not being allowed to speak to the Branch Manager and had an even lesser associate of the Branch Manager attempt to handle and resolve the situation only to have none. After going back and forth for several days and not accepting what I was being told by both the Branch Manager and the associate that, " Unfortunately that it is going to remain that way with the Bureau because the state institute of limitations allowed it, that there is nothing that they can do to change it it is going to stay on the report that way ''. This was the answer that I was given via voicemail. I called back very concerned wondering why if the car is in my possession, payments being made, etc. Why can't my rating change from an XXXX ( the worst rating ) to at least an XXXX. At this time I finally was able to get the Branch Manager on the phone who I feel just to get rid of me said, " That there is nothing that can be done. When you pay off the rest of the auto loan it will show up as a {$0.00} balance and that it might drop off ''. Which doesn't sound reassuring at all. If they can't fix the problem now, why would they fix the problem then? And furthermore, that doesn't help with the false reporting of my rating. And what if I owed a substantial amount more on my auto loan. Fifth Third would just handicap my credit score until then was basically the answer I was given to accept. To spend years not being able to do certain things because of them. I was extremely dissatisfied with the help I received. I still do not understand how the XXXX rating can not be removed or updated to the true status of XXXX. The account is current, I still own the vehicle and I am still paying on it. I'm in the process of trying to purchase a home and this is tarnishing my credit score and the information being reported correctly. I was then instructed by my counseling agency to reach out to the CFPB as a final resort as Fifth Third has not been helpful at all and I do not believe that I am being treated fairly.
Company Response:
State: NC
Zip: 27312
Submitted Via: Web
Date Sent: 2020-11-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-04
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I deposited a check for {$1400.00} by ATM in my Fifth Third checking account on XXXX XXXX, 2020. At the time of deposit, my account had a balance of $ XXXX. As is customary, {$100.00} was made available to me upon deposit but due to the overdraw, only {$91.00} was confirmed available based on the printer receipt I received. Later that evening, with verification that those funds were available, I made an ATM purchase for about {$20.00}. The next morning, I checked my balance and found that it was now - {$28.00} and the deposited check had not been posted to my account. I called the bank to see why the check had not been deposited and the {$20.00} withdrawal was showing as an overdraft when the bank receipt had shown {$91.00} available after the deposit. To my surprise, I was informed that the bank had placed a 10 day hold on the check and that 'it didn't realize ' the hold would be placed on the deposit so the info that was printed on the receipt was moot. The bank further explained that, although the check is clearly written to me from a major company ( AAA ), even after they verified the legitimacy of the check and availability of funds from AAA, they would not release the funds prior to 10 days, essentially they were free to arbitrarily hold available funds that a legitimate payer intends for me to receive for 10 days for no other reason than they can. I am deeply concerned about this policy not only because I need access to those funds to feed my family and pay bills amidst the pandemic, but because there have been several banks that have been sued under class actions for policies and practices in which they hold customer funds or delay debits as a means to negatively effect consumer accounts as a means to collect additional fees. This case sounds just like that in that the bank supervisor with whom I spoke confirmed that, irrespective of how quickly the check from AAA was verified, Fifth Third would not release the funds to me before 10 days. Again, this type of random application of policy that generally harms consumers and does little to protect banks from fraud seems particularly unfair and egregious during a pandemic when family 's like mine need access to the little money they have available to sustain essentials like food, heat, and internet access for virtual school.
Company Response:
State: MI
Zip: 48180
Submitted Via: Web
Date Sent: 2020-11-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A