Date Received: 2020-11-21
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: On XX/XX/20, my husband and I applied for an increase to an existing HELOC with Fifth Third Bank, from XXXX to XXXX. On XX/XX/20, we received an email that we needed to provide verification of reserves of {$7000.00}. On XX/XX/20, we faxed bank statements showing the reserves. Even though we showed adequate reserves, we were then told that a statement of other resources, like an IRA were needed. I provided my Thrift Savings Plan statement showing almost {$150000.00} in retirement savings and was told they would review to see if it was acceptable. On XX/XX/20, we followed up to see if any additional info was needed and was basicaly told no. On XX/XX/20, we received the appraisal of our home in the mail, so it seemed everything was in order. Why would the bank pay to have an appraisal done if something was wrong, right? On XX/XX/20, I get a call from my banker telling me that we must now show {$17000.00} in reserves and that my TSP nor my husband 's 401K could be considered because neither of us are XXXX XXXX XXXX ( our retirement accounts total over $ XXXX combined ). We were not told this at any point prior to XX/XX/20. Because we did not have {$17000.00} in our bank accounts, they denied the loan. We were misled to believe that we had what we needed and this loan was going to happen. It took them over 2 months before reversing their decision to honor our loan application. Either the employees involved lacked proper training or we were racially discriminated against, maybe both.
Company Response:
State: KY
Zip: 40509
Submitted Via: Web
Date Sent: 2020-11-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-20
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: Please see complaint ID XXXX submitted on XX/XX/2020. Fifth third bank responded to the complaint but the response did NOT address the Regulation B violation. Their flagrant violation cost us {$3000.00} in additional costs to put on our roof due to their delay. Fifth third was required to make a lending decision within 30 days of receiving a complete loan application. They did not. We want to know why.We want an explanation. Were not looking for them to acknowledge our frustration. We want to know why they violated regulation B.
Company Response:
State: FL
Zip: 34203
Submitted Via: Web
Date Sent: 2020-11-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-20
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: on XX/XX/XXXX my mom in NY was contacted from a California Phone number XXXX in regards to a court summons Iawsuit for me. I called the the number and was told I was being sued on an old bank account. I had 2 choices, to pay them over {$3000.00} for the amount owed to the bank and their lawyer fees. I called the bank and they said that the account was overdrawn by {$80.00} and was sent to collections, the company went out of business and the debt was settled. I was currently in good standing with the bank. The account was settled in XXXX. I called the county clerks office and there are no pending lawsuits against me. This company XXXX XXXX doesn't exist anywhere, and they have my social security number which is very concerning. I was able to get a payment agreement document which I didn't sign as proof. When asked about the debt in question they stated I'd have to go to court to get any proof of the debt. When I asked why I wasn't served in person, they said because of COVID, they weren't going door to door.
Company Response:
State: PA
Zip: 152XX
Submitted Via: Web
Date Sent: 2020-12-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-20
Issue: Other transaction problem
Subissue:
Consumer Complaint: This is a second complaint. Dont waste my time. I am Mr XXXX XXXX XXXX from XXXX XXXX. I would like to report a suspected money laundering and fraud incident and request a recall for a number of wire transfers made from my account in XX/XX/2020, in the total amount of XXXX USD. At the time these transfers were made, I wished to use the services of an online merchant by the name of XXXX XXXX, who I contacted through their website www.searahealths.net which claimed to provide me with facemasks. In order to receive the shipment, XXXX XXXX instructed me to transfer money to a specific beneficiary, XXXX XXXX, that had an account with Fifth Third Bank in the United States. After I settled the payment I expected to receive the masks. When I did not receive the masks that I paid for, they kept promising me that they would refund my money but have not done so. They are not replying to me any more. This situation has hurt me a loss and is a very big financial loss. I feel very stressed and need psychological help. I am reaching out to XXXX, to assist me by requesting the beneficiary 's bank, Fifth Third Bank to launch a fraud investigation against the beneficiary company, XXXX XXXX and reverse ( or recall ) the transfers if the funds are still available in XXXX XXXX 's account. Finally the beneficiary 's bank rejected my requesting. Further action : I have reported to XXXX XXXX Police. Case references : XXXX in XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-11-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-19
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: Date - XX/XX/2020 XXXX XXXX $ Called them ( Fifth Third Bank ) to pay the balance of the new car and apply for economic hardships. Called them again on XX/XX/2020 to check if things were good. They told me they reported credit bureau with reposition of my car. Paid balance to bring account to active. but they told me to dispute the issue in FTC. Thx
Company Response:
State: AZ
Zip: 85248
Submitted Via: Web
Date Sent: 2020-11-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-19
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: XXXX is still not updating with agency ( XXXX ) also Ive proved it was fraud and they did an investigation in which it was removed from XXXX, XXXX XXXX, but not with XXXX Also reporting derogatory on my report, as are all the others and this was not my debt.
Company Response:
State: OH
Zip: 43302
Submitted Via: Web
Date Sent: 2020-11-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-18
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Fifth Third Bank XXXX XXXX XXXX XXXX, OH XXXX XX/XX/XXXX Re : Account # XXXX To whom it may concern : I am writing to you with regards to the above-mentioned account. As per the attached documents I am seeking your assistance in resolving these late payments that are being reported to the 3 credit bureaus. Prior to this horrific and tragic incident I was and have always been a great customer with on time payments and no blemishes on my credit report. In order to keep and maintain this excellent payment history I make sure that all my credit responsibilities are setup on automatic payments. In XX/XX/XXXX, my world and credit came to a screeching halt due to theft of my checking account information, ( please see police report attached ) whereby fraudulent and phony checks were printed out with my checking account information and used to obtain funds from my bank account. Once I became aware of the matter I immediately went to XXXX XXXX and notified them of the situation. I also told them that I had automatic payments coming out of the account as well and didnt want them to bounce while they investigate the theft and open a new account for me. I was assured that any automatic payments that came in on my account would be honored and paid although that account was closed while I transition to the new account and get all my creditors setup for automatic payment with my new account. In addition, I contacted your bank and explained the situation as well and was told that I had to wait for forms to be sent to me via USPS mail, and that they could not be sent to me via electronic means. I was also told that you would still continue to automatically debit my account for the mortgage payments so that they would be no lapse in payments while I await the new enrollment forms for autopay to be received and filled out with my new banking information. I should have known something was not right as I was immediately sent to the collections Dept of your bank whom said they understood my situation and promised to work with me and not charge me any late fees or tarnish my perfect credit. So, from XX/XX/XXXX to XX/XX/XXXX, Ive tried to setup my autopay with your bank to no satisfaction, it was always not received. In the meantime, you have continued to direct debit my bank account for my monthly mortgage payments without lack of consistency of dates and payment amounts. One XX/XX/XXXX, my account was debited by your bank and then returned the same day which makes no sense as ( you will see attached ) there were plenty of funds in my account to cover the transaction ( please see bank statements attached ). One XX/XX/2020 another payment was debited and then again, another one on the XX/XX/2020 as well. XX/XX/XXXX, XX/XX/2020 more payments were removed and as I mentioned previously no consistency. I called to discuss this issue as XXXX XXXX had no explanations as to why the payments were random and inconsistent. The XX/XX/XXXX which Im assuming should have been the next debit did not occur. I called and was told that I had an extra payment posted so no payment was due at the time, hence the lack of debit in XXXX, during the call I was told that they had finally receive my auto pay documents and that it should be reinstated for my XX/XX/XXXX premiums. Yet with me being told that I had no payment due in XXXX I am being reported to the XXXX bureaus as being 30 days late. In XX/XX/XXXX, I made a phone payment, with the payment deducted on XXXX, then another automatic debit was removed on XX/XX/XXXX, plus your collections department setup another payment on XX/XX/XXXX, which my bank flagged as fraud and did stop that one. So, with all these debits being removed from my account I am still being reported as delinquent when I have done my best to make a bad situation palatable. This has caused an extreme hardship on my life and credit. So, in conclusion I just had another call this afternoon with your service representative and confirmed that I was indeed setup multiple times with BillPay and it was closed with no lead time of notice to allow me the opportunity to reinvestigate why this was continuously happening, also with no explanation of why the bill pays were being cancelled. In XXXX, payments were deducted from both accounts although I contacted you about my theft situation and provided the banking information for the new account, this happened again in XXXX and again a couple of times after this. So, let this letter show that I am not at fault here and I took the correct steps to remedy this situation and rectify it without my life and credit taking a severe hit as it has. I am aware that human errors occur but as a huge establishment I think your priority should be customer service and support rather than ruining ones lives to your benefit. I have documented and chronicled the whole situation as you will see attached. My concern is that no one in your establishment can ever provide me the reasons why this has happened or why my auto bill payments were cancelled several times and then multiple payments taken out automatically then stopped and then no communication stating that had occurred. As you will see attached XXXX XXXX has included a letter of explanation as well so that we can get this situation resolved amicably. I have been an excellent customer and would hate to have a ruin relationship and move to another lender due to a mishap. I cherish my relationships with my creditors and I cherish my perfect credit score even more. It takes hard work and diligence to maintain a perfect score. My request is for you to review my file and update the late ( s ) that are being reported on my accounts as well as to the bureaus. I feel that I was setup to fail and that I was sabotaged deliberately or nondeliberate. I look forward to your positive reply and moving forward with our creditor/debtor relationship. Regards
Company Response:
State: NJ
Zip: 074XX
Submitted Via: Web
Date Sent: 2020-11-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-17
Issue: Problem caused by your funds being low
Subissue: Late or other fees
Consumer Complaint: I sent in a complaint several months ago, XXXX I believe, and got a response from you. Complaint number XXXX. Your response dated XX/XX/XXXX said I had 60 days from when 5/3 bank answered the complaint to give feedback. Today is XX/XX/XXXX and when I logged in to try to respond I can't click next, it says case is closed. I do want to provide feedback. The answer indicated I had no case because there was no bank error found. I never said it was a bank error. It was HUMAN error, as I was told I had more time to add the extra XXXX to my account to satisfy all the conditions to get the bonus money for opening the account. If you look at the timeline as to when I added the extra XXXX you will see it corresponds with my having been told I had 90 days. I understand that a shorter time frame is in the small print, but I was definitely TOLD I had XXXX, and just though that perhaps 5/3 bank was the sort of honorable institution that would honor what a customer had been told, even if the information was inaccurate.
Company Response:
State: MI
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-11-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-14
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: Someone has created a fake account with my email on XXXX. I keep getting email telling me to verify my account. And that my account a has been verified!!!! Apparently XXXX does not have a support service. I opened the email to find out its some type of bank card! I NEED THIS REMOVED ASAP! Someone is committing fraud under my Email ( XXXX )! Wouldnt surprise me if they are using my name too!!!!
Company Response:
State: TN
Zip: 380XX
Submitted Via: Web
Date Sent: 2020-11-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-13
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: On XX/XX/2019 my bill did not go through when it was on auto-bill. I reached out to the company and they said that they saw the payment try to come out of the bank but it was rejected. They never notified me of the rejection and gave me this late payment. I now can not get a mortgage because of this mark on my credit and the company will not help me with this unfair situation.
Company Response:
State: KY
Zip: 40218
Submitted Via: Web
Date Sent: 2020-11-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A