Date Received: 2021-02-18
Issue: Incorrect information on your report
Subissue: Information is missing that should be on the report
Consumer Complaint: I have been approved by FIFTH THIRD BANK Credit Card Department for a credit card balance of {$2500.00} I have had the card and have been using the card responsibility for XXXX months now, yet, they have not reported the account to XXXX, XXXX and XXXX Credit Bureaus at all. Please have them ( FIFTH THIRD BANK Credit Card Department ) report this credit card account to XXXX, XXXX and XXXX Credit Bureaus as it is positive credit history with a balance of {$00.00} with on time and no late payments, that will inevitably be favorable on my credit report and will help to increase the score.
Company Response:
State: MS
Zip: 386XX
Submitted Via: Web
Date Sent: 2021-02-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-18
Issue: Incorrect information on your report
Subissue: Information is missing that should be on the report
Consumer Complaint: I applied to and was approved for a credit card with FIFTH THIRD BANK Credit Card Department in XX/XX/2020. I have made all payments on time. This account has not being reported to any of the THREE MAJOR credit bureaus, such as XXXX, XXXX or XXXX as an account and one in good standing. Please have them ( FIFTH THIRD BANK Credit Card Department ) report this credit card account to XXXX, XXXX and XXXX Credit Bureaus as it is positive credit history with a balance of {$00.00} with on time and no late payments, that will inevitably be favorable on my credit report and will help to increase the score.
Company Response:
State: MS
Zip: 386XX
Submitted Via: Web
Date Sent: 2021-02-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-18
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: FIFTH THIRD BANK is in violation of the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681 et seq., for unlawfully obtaining my XXXX consumer report on XX/XX/2019 without my authorization or a permissible purpose under the FCRA. See 15 U.S.C. 1681b. I have not initiated any transaction with FIFTH THIRD BANK. Further, I do note have an account as defined under 15 U.S.C. 1693a ( 2 ) with FIFTH THIRD BANK for review or collection.
Company Response:
State: NY
Zip: 10458
Submitted Via: Web
Date Sent: 2021-02-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-17
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: 5/3 BANK NA XXXX Date Opened XX/XX/2019 Balance {$400.00} Isnt your agency supposed to report only the accurate information? There are three different dates of the last activity reporting. Isnt the date of the last activity supposed to be the same in each bureau? How can you immediately report this account 90 days late when theres no late payment before that?
Company Response:
State: OH
Zip: 43207
Submitted Via: Web
Date Sent: 2021-02-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-16
Issue: Fraud or scam
Subissue:
Consumer Complaint: I had sent money to a XXXX XXXX XXXX who posed under a false name XXXX XXXX thru XXXX totaling {$1900.00}. They were sent in payments of {$950.00} on XX/XX/XXXX & XX/XX/XXXX in order to secure an apartment for rent and were supposed to be the deposit and first month 's rent. I've sent tried to contact the scammer, XXXX and Fifth Third bank but was unable to reach an answer or a solution.
Company Response:
State: FL
Zip: 32750
Submitted Via: Web
Date Sent: 2021-02-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-16
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: Every day for the last two weeks Fifth Third bank calls from number XXXX between XXXX. They never leave messages and often do not respond back when I answer " Hello '' When I finally spoke with the caller one day last week, they requested personal information from me including my DOB and last four of my SSN. When I asked them why they needed it, they said it was for verification of contact information for an auto loan which my wife and I have for her car. They said alternatively I could give this information at one of their branches. I said " fine, I don't give that information out over the phone, especially for the stupid reason which they stated. '' They already have all of the required information from us. We are current on this loan, have never missed a payment and have an excellent credit rating. These calls need to stop.
Company Response:
State: CO
Zip: 801XX
Submitted Via: Web
Date Sent: 2021-02-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-15
Issue: Problem with a lender or other company charging your account
Subissue: Can't stop withdrawals from your account
Consumer Complaint: My company XXXX XXXX XXXX has a checking account with the Fifth Third Bank. On XXXX XX/XX/20 at XXXX XXXX I sent them an email telling there were some fraudulent transactions with XXXX XXXX from people I don't know and asked them what I should do. They told me that I had to go to the Bank to close the account, but it could not be done immediately because these fraudulent transactions were in pending. On XX/XX/XXXX I went to Fifth Third Bank at XXXX XXXX to close my checking account, and the hackers had gotten more money from my checking account on the early morning on XX/XX/XXXX. For the protection of all its clients, the bank has to place these fraudulent transactions in hold as well as the part that corresponds to my debit card. An employee of the bank called the Fifth Third to the Dispute Center to report my situation, and the money still was pending on my account and they should have put in on hold while the investigation was on going. The bank had total control at that time to help me, but They didn't. That day the Dispute Center opened up 2 cases # s : XXXX XXXX XXXX and # XXXX XXXX XXXX. A hacker with the fictitious name " XXXX XXXX '' carried out 57 fraudulent transactions on the same early morning of XX/XX/XXXX, with 2 different amounts. Some of {$59.00} and others of $ XXXX.From the same hacker, the bank recovered {$1.00}, but the bank rejected 16 of the transactions for {$980.00}, and They did not give me any kind of explanation. I received a letter on XX/XX/XXXX in which the Fifth Third Bank required me to deposit the value of {$920.00} to cover the amount that the bank did not recover. From the first case, {$260.00} were recovered, but from the second case, I lost the amount of {$980.00}.
Company Response:
State: FL
Zip: 33584
Submitted Via: Web
Date Sent: 2021-02-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-13
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: On XX/XX/XXXX mail was stolen out of our mailbox. Within minutes Of it happening I called my bank fifth third to let them know that my mail was stolen and to flag my account for any suspicious activity. There was a check payment to XXXX XXXX in there for {$88.00} and I gave the check number and around the time it happened. Later that evening I was checking my account on my mobile app only to see a check that was bleached out XXXX XXXX XXXX check ) and made out to a person by the name of XXXX XXXX XXXX. Since it was after XXXX I couldnt reach my bank until the next day. I went in to file a fraud report ... ..which was done incorrectly and didnt even find that out until I called them to check on the case. So I had to go back to 5/3 and have another fraud report written up and so my case wasnt even looked at until XX/XX/XXXX. I have also filed reports with the XXXX police dept and the United States postal service and the comptroller of currency ... .all of which have failed me. They basically say that because the check was cashed by XXXX its really out of their hands and that they have 180 days to put the money back into my account. My latest contact has been with XXXX XXXX from the comptroller of currency who basically said that there is nothing they can do. He is my contact now as that as what I was advised to do by him. I feel like my money was not protected by a bank that is supposed to be FDIC. I feel like my funds should have been reimbursed during this process for multiple reasons but mainly because I gave them all the information that they needed to know and they still didnt protect my money. Its a scary thought to know that I bank with a bank that doesnt protect me or my funds. I am running out of people to help me.
Company Response:
State: OH
Zip: 43235
Submitted Via: Web
Date Sent: 2021-02-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-13
Issue: Problem getting a card or closing an account
Subissue: Trouble closing card
Consumer Complaint: I received my payroll card but never activated it. I received a mew payroll card because i lost the other one. My company informed me i have to contact wisely to get the remaining funds from my other account/card.
Company Response:
State: TN
Zip: 378XX
Submitted Via: Web
Date Sent: 2021-03-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-11
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Hello, After several failed attempts to contact and or resolve several disputed amounts on my company issued debit card I have had no luck resolving with the XXXX XXXX. Someone made several fraudulent purchases with my debit card amounting to XXXX from dates XXXX. I picked up a second job during the covid pandemic to support my family as I lost my job when the pandemic happened and these fraudulent purchases went unnoticed until i went to pay my mortgage the following month. XXXX has refunded me {$100.00} out of the total requested and after asking several times for communication and more insight I have received nothing. I submitted the dispute on XX/XX/2020, blocked the old card and received a new XXXX. I was hoping to receive some help or guidance on how to handle this as I can't get anywhere with them. Thank you for reading.
Company Response:
State: FL
Zip: 34668
Submitted Via: Web
Date Sent: 2021-03-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A