Date Received: 2021-02-23
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: Hi I banked with Fifth third bank since I was XXXX yrs old and they racked up fees on me Wich was supposed to be waved and credited back because the funds was unavailable and orders was canceled I shouldnt have any fees because on both ends orders was cancled they racked up over XXXX in fees on my account and then terminated my account and now sending me threatening emails and letters to pay half or other amounts Wich I dont feel is right and then I tried to go to another bank to make account and they wouldnt let me for some reason so I think they did something
Company Response:
State: OH
Zip: 43229
Submitted Via: Web
Date Sent: 2021-02-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-22
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: I found out today XX/XX/XXXX that 5th 3rd Bank failed to properly release my mortgage that I had with them. The mortgage account number is XXXX. The mortgage was paid off in XXXX of XXXX. On XX/XX/XXXX the XXXX County Recorders office received an improperly filed mortgage release from 5th 3rd in which case they failed to file the prior reference, volume, and page number. The recorders office stated they sent the release back to 5th 3rd on XXXX. As of today 5th 3rd bank failed to properly release a mortgage that was rightfully paid off in XXXX of XXXX. When I called the 5th 3rd mortgage department they gave me a case number XXXX. They informed me that it would at least be 3 days before I heard anything from them. They also said this process could take 90 additional days to complete. THIS IS A MAJOR PROBLEM FOR ME. I cam in contract to sell my home and buy another one and I can't sell my home until this mortgage from 5th 3rd is released!!!! Please help CFPB!!!!! If this this mortgage isn't properly released soo I could loose the chance to sell my home.
Company Response:
State: OH
Zip: 456XX
Submitted Via: Web
Date Sent: 2021-02-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-22
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: fifth third bank refuses to remove my email address from a customer account. I do not know this customer and I amreceiving personal information and banking information. this is obviously a security risk. I've contacted them 5 times over the week ( a response to each customer email sent to me directed to security/fraud dept ) and I've called them 4 times today speaking with various departments. no one is taking it seriously, no one can do anything. The customer used my email address and I have no way to contact them. It started XX/XX/XXXX and today XX/XX/XXXX I have called numerous times to 53 bank. I have informed them I am lodging this complaint.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-02-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-22
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: On XX/XX/21 I requested a loan from XXXX XXXX and was approved. XXXX $ was deposited into my account. When I tried to access my account it had been like I recently got out of a messy relationship so when I tried my password several times my account was then locked previously I have been using my face recognition to open my account and it has worked for the last 7 to 8 months upon speaking with a representative at wisely on the phone I was instructed to send several documents proving who I was my account was open later the same day. I was cut a check for {$470.00} the amount of the loan I was able to cash it by luck that I had to blank check That was sent the very first day I got my card so I cashed it and the next day I got my unemployment check deposited. ( XXXX $ XXXX I called to expedite my card and was charged {$35.00} My card never got delivered so I called wisely to please give me a refund while doing so I was asked for a security freeze which I have never been asked for before I dont remember the security freeze even if I did put it. I still have access to my web application and in charge of everything passwords phone numbers emails and have all that I have given them all the documents that I can and they are still holding my money it has been three days I have yet to be an issue a refund and they will not let me access my account I have called over and over I told him that I need this money to pay my bills and they keep telling me to wait another 24 hours Ive been hung up repeatedly on by different supervisors and would like you to ask them for the records so you can see how rude they were to me I got upset a couple of times asking him if theres anyway that they can help me to get my money I told him I was willing to go to the police station to verify my account a bank anythingXX/XX/XXXX they did not offer any other solutions. I think it is funny how when I asked for a refund on there overnight delivery fail I was asked for the first time ever if I knew my security phrase for the account. I ordered the card replacement wed. And have yet to receive it here on the following Monday. And still no refund. Can you please advise these people to open my account and refund my money. Please investigate. I would call and they would tell me. I know who you are I cant help youthank you for your time and concern
Company Response:
State: TX
Zip: 78254
Submitted Via: Web
Date Sent: 2021-03-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-20
Issue: Trouble during payment process
Subissue:
Consumer Complaint: 5th 3rd bank has committed fraud by back dating flood insurance a full year and attempting to charge me the full year even though the policy was only in affect from XXXX. I was notified that the flood insurance i had in place was not up to there code on XX/XX/XXXX and had 45 days to get the correct one. Time passed me by and I didn't give the correct Ins until XX/XX/XXXX so they force placed flood ins on XX/XX/XXXX for {$3100.00} which is nearly 10 times what I pay for flood ins for the year ( {$340.00} ). I have been told on multiple occasions that the full refund will come to me and that it is just processing and it will take 7-10 bus. days. It has been a month and only {$220.00} has comeback to me ( That is for the days I didn't use the forced placed flood ins for the year the document from the ins company says ) It said I used 339 days of the Ins even though it was in affect for only 7 days of XXXX. I have brought it up the chain to the resolution supervisor and was told by her that I would be getting the full refund back and have provided two separate documentation that they have requested. I was called back by her and said no we are not returning you the full amount and they did nothing wrong. They won't answer why they didn't notify me in XX/XX/XXXX that the flood insurance I had was not up to there code instead waited almost 11 months into the year thus being able to charge as much as they could if I missed the deadline. Plus charging 10 times what I have for flood insurance is just a complete and utter predatory and pure money grab business process. That charge was {$1100.00} more then what I pay for for property Insurance!!! By doing what they did it increased my monthly mortgage payment by $ XXXX dollars making it very difficult for me to pay my monthly payment.
Company Response:
State: FL
Zip: 33624
Submitted Via: Web
Date Sent: 2021-02-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-19
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: We initiated the mortgage refinancing process with 5/3 on XX/XX/XXXX. We sent the check for the loan application during this time. The communication with our loan officer and the exchange of documentation was consistent until approximately XX/XX/XXXX. As of XX/XX/XXXX, I had sent 3 emails to our loan officer requesting updates on our refinancing. We were finally told our mortgage application was being evaluated in detail and awaiting the initial underwriting review. On XX/XX/XXXX, we received an email that the loan was received from underwriting and with a new processor. 5/3 processing delays and internal policies required our credit report to be run AGAIN. It is common knowledge that each time a credit report is run, it then alerts others who are reviewing credit ( and can be deemed negative ). We received closing disclosure documents on XX/XX/XXXX. Per the email 's directions, we requested follow-up information from our loan officer ( the amount we need to bring to closing, the name that should be entered as the payee for the cashiers check, the closing date, the process for closing ). The loan officer replied that he could not " map that out '' at this point, and the title company and the banks closing department needed to review these details once the loan received full approval and finalize final figures. I sent follow-up emails and placed phone calls on XX/XX/XXXX, XXXX, XXXX, and XXXX. I can not get adequate support to close this loan. I paid the fee over 7 months ago, the bank has run my credit report multiple times, and each month this loan remains open is an additional month that we are paying a higher mortgage rate than the rate 5/3 agreed to guarantee us as a result of this refinancing.
Company Response:
State: NC
Zip: 28277
Submitted Via: Web
Date Sent: 2021-02-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-19
Issue: Managing the loan or lease
Subissue: Problem with additional products or services purchased with the loan
Consumer Complaint: I currently have a marine/boat loan with 53 bank. I had damage to the boat, and XXXX XXXX paid a claim. I had to send check to 53 bank for endorsement to pay the repair facilities. One month later I am still waiting on 53 bank to send us checks for the repair facility. I have called almost daily with excuses every day that someone else did not process the check to send to me. I sent detailed invoices for the repairs and how much was needed for each facility. Now one week later I am still getting excuses that the operations director has not cut my check. I find this to be fraudulent behavior and its costing me daily storage fees since the work has been complete for two weeks.
Company Response:
State: TX
Zip: 754XX
Submitted Via: Web
Date Sent: 2021-02-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-19
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Simply speaking is that, I have been paying my mortgage loan to MB Finance since XX/XX/XXXX, because XXXX XXXX was merged with Fifth-Third Bank, my mortgage loan was transferred to Fifth-Third Bank sometime in XXXX, I dont know the exact timing, I pay my mortgage through the recurring payment from my checking account in XXXX XXXX XXXX, the name of the payee has no change from MB Finance to Fifth-Third Bank in my statements so far. The dispute came from an escrow increment of $ XXXX/month in my mortgage payment, it was happened in XX/XX/XXXX. The recurring payment was {$1000.00} and the new payment is {$1000.00}. Because of the small increment, although the auto-pays were withdrawn as usual to Fifth-Third Bank, my mortgage loan turned out as short payment. However, I was in XXXX during the whole year of XXXX, I planned to come back to XXXX in XXXX, but I didnt until XX/XX/XXXX because of the COVID-19 pandemic. The result was that an amount of {$1000.00} was drawn every month as usual by XXXX XXXX from my checking account, but I am accused to pay late for 5 months. Fifth Third Bank even reported to the credit reporting agencies of my late payment only, without telling the whole story, which is the truth I did pay on time. The fact is that it is a few short payments which was caused by my absence in the US. More complication is that I actually all the time live in XXXX and XXXX XXXX, I purchased a house in XXXX in XX/XX/XXXX for investment only. It was rented out until XX/XX/XXXX, the time I planned to move back to the US because of the continue education of my daughter. Unfortunately after the tenant moved out in XXXX and I could not come back in XXXX, the house was empty for more than 6 months. As I was not living in the US, I have a postal mailing address from a friend of mine as any address required in the US, all the incoming mails to me were delivered to that address, where that was not my dwelling. My friend just help me to collect the mails. The incident was discovered in early XXXX when it was happened, I then tried to contact Fifth Third Bank by emails, one day a gentleman who is the customer service of 53 Bank called me when I was in XXXX, I explained to him I was aware the case, but I was in XXXX I don't know what to do and asked for his advice. Very bad was that the gentleman promised me on the phone for a solution, but he did nothing and never contact me again after the call. As the increment is only less than $ XXXX/month, so I considered it was not important, another key reason why I didn't follow up again was that the mortgage amount was drawn as usual from the checking account every month, it was nevere retruned back. I then didn't take care of it until I returned to US in XX/XX/XXXX. I found there were lots of mails in my mail box from 53 Bank asking me to pay for the mortgage, I didn't know that at all as I was not in US, no one was taking care the mail box for me. One more factory created this issue was that my friend sold his house in XX/XX/XXXX, after he moved out, my virtual mailing address has no one to collect the mails for me. Although I had informed 53 Bank my address changed, all the mails from 53 Bank went to my new address, the problem was no one there, all the mails were accumulated in the mail box. I was not aware all the warning letters from 53 Bank to me about the payments until I came back in XXXX, it was too late. I have explained the details of my situation and provided to Fifth-Third Bank all the printed monthly statements from XXXX XXXX & air-ticket showing I have paid on time and when I came back to the US. Unfortunately, an investigation within Fifth-Third Bank was carried out and finally, I was sentenced for delinquent payments, no one listen the reasons behind or any explanations. After that, I am not entertained at all. how come a public bank in the US would behave like this?? Fifth Third Bank treats her clients in such unfair and unreasonable! This is the fact of the whole story, it is actually a short payment of {$16.00} for 5 months, not late or delinquent payment of mortgage. The report to the credit bureau was not correct and it is not the fact. Your help on this unfair judgement is much appreciated.
Company Response:
State: AZ
Zip: 85249
Submitted Via: Web
Date Sent: 2021-02-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-18
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: THE FOLLOWING HARD PULLS ARE UNAUTHORIZED AND MUST BE REMOVED OR FACE CLASS ACTION LITIGATION.
Company Response:
State: AR
Zip: 72761
Submitted Via: Web
Date Sent: 2021-02-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-18
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: The end of XXXX beginning of XXXX I did not recognize a transaction on my 5/3 XXXX prepaid card to where my XXXX dollars was transferred from my checking to my card I called XXXX as I was on my way to the bank the young lady I was speaking with decided to place a fraud alerts on my card which intern blocked me from retrieving my money by the time I made it to the bank I was told that it would take 45 days in order for me to receive my money I have waited the 45 days which was XX/XX/XXXX and steel as of XX/XX/XXXX I am unable to retrieve my money from XXXX XXXX XXXX card they continue to give me the run around now Im being told that it can take up to 90 days I have explained from the beginning that I made the transaction by mistake and that I had my XXXX card in my Possession and that I never ask for a fraud alert to be place on my card. I keep getting the runaround from them no one can tell me why I cant retrieve my money from them. Its a Constance different story every time even after trying to resolve this with 5/3 today after being in one of there branch for over an hour no one could explain why they are holding on to my money. I dont wont to wait another day on them to release my funds. I receive updates on my XXXX card on the amount available but it it really not available because they have a hold on it.
Company Response:
State: OH
Zip: 45458
Submitted Via: Web
Date Sent: 2021-02-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A