Date Received: 2021-06-12
Issue: Problem when making payments
Subissue: You never received your bill or did not know a payment was due
Consumer Complaint: I have called 5/3 3 times over this issue, and spoken to 2 agents in their live chat and they still refuse to fix this. I closed my credit card which still has over {$7000.00} in debt on it about a month ago. The card ends in XXXX. When they closed it they make COMPLETELY inaccessible. Cant look at it at all on the app, and can only look at some things on the 53.com site. They make it so I literally cant see when theres knew interest charges, or late fees which Im horrified may happen because they make it IMPOSSIBLE to pay the monthly bill on. They tell me I can pay the bill by sending a check. I dont have any checks cause this isnt 1995 and so I wouldnt get the checks in the mail for the next month. They say I can pay at a branch. How archaic. ALL the branches are only open by appointment and I am across the country no where near a branch for a funeral and wont have acces to a branch for AT LEAST ANOTHER MONTH. This is pathetic. WHY in gods name would you make it so I CAN NOT PAY YOU! This is to 1 ) make you finally reopen the account apparently so I can give you money. You want money dont you? MAKE IT ACCESSIBLE 2 ) to prevent any late fees due to you inaccessibility and inept why of doing things Ive done credit cards with every major card in XXXX, XXXX, and XXXX XXXX. No one has ever stonewalled me from paying them like this
Company Response:
State: FL
Zip: 342XX
Submitted Via: Web
Date Sent: 2021-06-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-12
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: 2017 I was 2months behind on my mortgage. I contacted a mortgage assistance company in NYC. They advised me to miss a 3rd payment which I now know is unethical, they took {$700.00} up front which is also a violation. They never had a lawyer oversee the Modification which is also a violation .I failed to review the modification and singed off on it assuming the company the bank and XXXX XXXX wouldn't take advantage of me. I went from a 26 year Mortgage of {$1900.00} per month to a 40 year Mortgage at {$2300.00} per month. Because I was behind 2 payments I am asked to re pay over {$500000.00} more for my home in the long run. I'm hoping I can get the Mortgage re-done where its more affordable and because the company represented me violated the law I'm also hoping this Modification can be thrown out .I 'm also looking to get me {$4900.00} back from XXXX XXXX for they're deceptive practices.
Company Response:
State: NY
Zip: 14424
Submitted Via: Web
Date Sent: 2021-06-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-10
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I am a victim of identity theft. The following accounts were opened without my knowledge, consent or authority. I have no idea how the theft took place, nor do I have knowledge of the suspects. I did not receive any money, goods, or services as a result of the identity theft. 5/3 BANK NA XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX
Company Response:
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-06-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-10
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: This is an able account for XXXX ( the nick name is XXXX ). We closed it as they kept charging fees. The condition for no fees is to have {$250.00} which we did or/and be paperless which we were. They backdated fees for a year and refused to refund them, we have had a balance among all accounts over {$250.00} and also been paperless the entire time. There is a state fee but this is the bank fee we are referring to, not the state able account fee. The bank charged us on top of the state fee. It was unreal! They refused to refund us on this special needs account! We want our monthly fee reimbursed. We have moved all money for both our able accounts away from fifth third.
Company Response:
State: IN
Zip: 470XX
Submitted Via: Web
Date Sent: 2021-06-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-10
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I'm trying to pay off a loan with Fifth Third. They are unable to help me process the last year 's worth of payments that they have sitting in a " suspense '' account rather than applying the payments to the mortgage. I've called almost 100 times now. This month they even returned money to me as they don't know how to process the payments. Their verbal pay-off balance they gave me today was some {$18000.00} above the balance of my loan but they admitted over {$19000.00} was being help bey the Bank but not applied to the mortgage payments. Further, they are trying to collect principal pay-downs on an interest only loan. I've tried many times to get Fifth Third to apply payments to my loan in accordance with the Note but have been unsuccessful. Now. they could well delay the closing on my sale.
Company Response:
State: PA
Zip: 19087
Submitted Via: Web
Date Sent: 2021-06-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-09
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: Yes I am writing to you the Consumer Financial Protection Bureau about my situation involving my stolen money once more. I had written back to you previously in XXXX of last year to report that Fifth Third bank has been withholding my money that was stolen from. I am insured on the money it was an amount of {$23000.00}, I had {$28000.00} in my account when the fraudulent charges began. The money that wasn't stolen was $ XXXX they returned out of the {$28000.00} which was the starting amount. Then after that Fifth Third Bank than returned {$7700.00} i am insured on out of the {$23000.00} that was stolen from me.Since than i have been going to a psychiatrist for emotional distress that Fifth Third Bank has been putting me through. This started back on XX/XX/2020 and they have been prolonging this for almost a year. They could have just insured the whole amount instead of {$7700.00} Which is only plain greed because i am clearly a victim of a crime who instead has been treated as the perpetrator by Fifth Third Bank.I am legally insured for this money and this money was for my home purchase! I have been patient with Fifth Third Bank along the police and the Financial Crimes Detective who works for the police department has been patient with Fifth Third Bank as well. The police and Financial Crimes Detective are catching along to Fifth Third Banks waiting game. The detective who works for the police department for this case has written letters to the bank telling them that it doesn't look good on their part to only insure XXXX of the victims money ( i am the victim ), and that he will help me seek and hire higher counsel to handle this matter promptly if it can't be seen fairly.So instead Fifth Third Bank decides to only insure me on XXXX of the money which is the {$7700.00} they returned to me. Which completely makes no sense on their part why they didn't just go ahead and insure me the full amount stolen because the stolen money they did return dates are XXXX to XXXX and the money Fifth third Bank is trying to withhold dates fall right into the middle of XXXX and XXXX. The criminal stole my card on XXXX and i never seen it since that date. I am including photographs of the letters Fifth third bank sent to me, along with pictures of the dates of the fraudulent charges and pictures of the dates of the fraudulent charges that have yet been returned and the dates of the fraudulent charges Fifth third bank is trying to seem to lie and wanting to deny me on. So that you may see for yourself i am correct. Also fifth third bank still owes me for a case involving {$2100.00} that case number is # XXXX which fifth third bank seems to think i will just forget about it as well. That case also has dates that fall right into the middle of the time period they returned XXXX of my money back also. i will also enclose a photograph of that as well. That {$2100.00} goes into the amount still owed to me that was stolen out of my account starting XXXX XXXX. I am furious with how i have been being treatment and i am tired of Fifth third bank lying and making up excuses to keep my stolen money. All of the money was stolen the same way starting on XXXX and Fifth third bank is contradicting themselves by withholding the rest of my funds.There are additional funds still owed to me i am legally insured and entitled to the money.I have spoken with a attorney who is very interested in taking this case asap but instead i am writing to you the Consumer Financial Protection Bureau to ask that you please tell Fifth Third Bank to give me back my the rest of money that they have been withholding from me i am insured on. As i am giving them a chance to handle this matter fairly before i am forced to do so in court. Sincerely Thanks
Company Response:
State: NC
Zip: 28092
Submitted Via: Web
Date Sent: 2021-06-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-08
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/21, I was charged {$1800.00} by XXXX on my Fifth Third Bank credit card ending in XXXX. This transacation was then cancelled by the merchant on the same day XX/XX/21, and a credit was issued to my card. As of XX/XX/21, the original transaction has already posted to my account, but I have second debit transaction pending for {$1800.00}. So, I effectivey have two amounts of {$1800.00} being subtracted from my total available credit, one that has posted and one that is pending. I called Fifth Third Bank on XX/XX/21 and spoke with a customer service representive, a supervisor, as well as, had a chat conversation with an employee via the Fifth Third Bank website. All employees said that they can see that the second transaction is actually a credit, but could not explain why it would be subtracted from my available balance. All three simply said that this is the that Fifth Third Bank handles credits. I am not asking for the credit to be posted early to my account, but simply that the second credit transation should not be taking money away from my available balance.
Company Response:
State: OH
Zip: 45040
Submitted Via: Web
Date Sent: 2021-06-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-07
Issue: Problems at the end of the loan or lease
Subissue: Problem with paying off the loan
Consumer Complaint: XXXX of XXXX : XXXX XXXX XXXX, VIN # XXXX was purchased from XXXX XXXX in XXXX, California. The vehicle was financed with Fifth Thirds Bank with co-borrowers. XXXX of XXXX : requested a payoff amount and paid off the loan. Title for the vehicle was issued to the co-borrowers jointly. XXXX of XXXX : Title was changed to the primary owner/driver of the vehicle. XXXX of XXXX : Fifth Thirds Bank alleged that the loan was not paid off and that the co-borrowers were in default of the loan. No contact or other demand for payment had been made with or to either borrower between XXXX of XXXX and XXXX of XXXX. Correspondence from Fifth Thirds Bank reflects no late charges or other fees for non-payment were assessed between XX/XX/XXXX, and XX/XX/XXXX. Bank began calling elderly co-borrower every other day at all hours of the day. Co-borrowers demanded supporting documentation regarding the alleged remaining amount of the loan and were not provided with any substantive supporting information. Borrowers offered to pay any balance upon receipt of substantive supporting information. XXXX of XXXX : Two 1099-C Cancellation of Debt forms were issued to the co-borrowers for the alleged remaining amount of the debt. Furthermore, the bank is reporting the debt as canceled and the account delinquent. Attempts to resolve the credit reporting through the dispute process have been unsuccessful. The Bank offered a solution in a prior complaint that was accepted on XX/XX/XXXX and the payoff amount of {$3600.00} was confirmed by XXXX XXXX along with promises of additional documentation from the loan file. However, they are now refusing to honor that confirmed amount to remove the issue from the credit report, are attempting to collect additional funds over the confirmed amount, and will not return attempts to contact them to resolve the complaint or to provide the additional documentation that was requested in XXXX.
Company Response:
State: CA
Zip: 92867
Submitted Via: Web
Date Sent: 2021-06-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-07
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: Firstly I am newly XXXX due to a health condition and still unemployed due to COVID-19 ( but am employed soon again thank XXXX! ) and have never gotten any help for financial hardship yet due to this reason since opening the account I have at Fifth Third Bank. My unemployment lapsed for 3 weeks from Early XXXX XXXX XX/XX/2021 during this time I told them so they wouldnt let charges go through and what not AND contacted the other business and bills etc to stop bill pay well kinda like XXXX they said that it automatically will attempt three times and there is nothing they could do about it so after three weeks and {$800.00} plus fees later I got my {$1900.00} in unemployment but the bank now says they wont give me any of that back, its just it was out of my control and I really needed that to pay these other bills and how Im behind rent to because of this AND hand about another {$350.00} - {$550.00} in more charges and lost pretty much my next whole unemployment deposits over a bunch of XXXX I cant crawl out of this hole and they wont help a bit this is my last option : / Ive gone into multiple branches etc. Fifth Third Bank says they will do whatever they can to help those affected by pandemic and financial hardship sadly that I guess isnt true and never was : /
Company Response:
State: GA
Zip: 30324
Submitted Via: Web
Date Sent: 2021-06-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-07
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: While trying to extend my forbearance on my loan with Fifth Third Bank, which I have had a 12 month, and a 3 month extension for a total of 15 months, I was told that there were no extensions beyond the 15 months. I have researched the CARES Act, and the allowance of 2 extensions, or a total of 18 months. Are they not aware of the laws put in place to support those affected by the COVID-19 pandemic?
Company Response:
State: IL
Zip: 60517
Submitted Via: Web
Date Sent: 2021-06-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A