Date Received: 2022-03-30
Issue: Communication tactics
Subissue: Used obscene, profane, or other abusive language
Consumer Complaint: I RECEIVED A CALL FROM XXXX XXXX XXXX XXXX ( XXXX ) ON BEHALF OF FIFTH THIRD BANK REGARDING DEBT WELL OVER 10 YEARS OLD.THE CASE MANAGERS WERE RUDE, ARGUMENTATIVE, INSULITING, AND USED A BULLYING TACT TO TRY AND GET WHAT THEY WANTED. I WAS TOLD GET A JOB AND PAY YOUR BILLS ; I WAS ASKED DO YOU EVEN KNOW HOW TO SPELL COMMUNICATIONS? I WAS TOLD WERE GOING TO CONTACT YOUR EMPLOYER! MY KIDS AND THIER SCHOOLING WAS ALSO MADE FUN OF! I HAVE RECORDED THESE CALLS. FEDERAL LAW HAS BEEN VIOLATED, MY HUMAN RIGHTS HAVE BEEN VIOLATED, THIS IS A FORM OF HARASSMENT AND BULLYING AND I WONT TOLERATE IT. FIFTH THIRD BANK SOLD MY DEBT TO A COLLECTION AGECNY THAT HAS MY SOCIAL SECURITY NUMBER AND DATE OF BIRTH THIS IS UNACCEPTABLE AND A VIOLATION OF MY RIGHTS! THEY EVEN WENT THE EXTRA MILE TO SPELL OUT PAY YOUR BILLS! I DEMAND JUSTICE!
Company Response:
State: KY
Zip: 402XX
Submitted Via: Web
Date Sent: 2022-03-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-30
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: In XX/XX/XXXX, I received a XXXX IRA check from my employer ( {$170.00} ) so that I can place it into a XXXX IRA account at a broker. I went ahead to choose Fifth Third for that. I went to the Branch in XXXX XXXX, FL and let the know that I want to open a XXXX IRA account to deposit the check. I had the IRA Contributions form my employer gave me and the check. It took nearly 2 hours to do since the bankers didn't know how to do it. When they did it, I asked for the XXXX IRA account number so I can give it to my employer as requested. The following year in XXXX, I was given another XXXX IRA check ( {$550.00} ). I moved to XXXX, so I chose to deposit it there. They also didn't know how to do it and it took 2 hours again. The banker said they have to close it and reopen it with the total amount because the previous bank " set it up wrong ''. I became suspicious if it was even working. And wondered more about it. This third time ( XX/XX/XXXX ), I am back at the XXXX XXXX XXXX and to deposit my third check ( still in my possession ). But this time I asked if I really am in a XXXX IRA. They would not answer the question. They tell me I can not deposit because it's not allowed to deposit into a CD. I said it's not supposed to be a CD. And the banker gave me an attitude. He said IRA can be a CD or XXXX XXXX. I got upset. I don't know much about IRA till recently after counsel. But I called Fifth Third Broker number and they said I do not have an IRA account. Two years of retirement savings opportunity down the drain.
Company Response:
State: FL
Zip: 33313
Submitted Via: Web
Date Sent: 2022-03-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-30
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Problem with personal statement of dispute
Consumer Complaint: I received a 30 day late payment on my credit back in XXXX of 2021. I explained that I had missed my payment because I started a new position and was going through a stressful period in life. I quickly corrected the mistake and got caught up on the payment. I even showed them bank statements that I had more than enough money in my account at the time the payment was missed and they still failed to see that an honest mistake was made and remove the late payment.
Company Response:
State: OH
Zip: 45211
Submitted Via: Web
Date Sent: 2022-03-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-29
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Hi, This complaint is in regards to my business checking account ending in XXXX with Fifth third bank under XXXX XXXX XXXX. This business account has been opened since XXXX. I have never had any issues until recently. Back on XX/XX/XXXX, i received an email stating my business bank account was overdrawn. I logged in and saw that it was overdrawn on two business accounts one XXXX XXXX and the other XXXX XXXX XXXX. Immediately I logged in and i saw a negative balance for over $ XXXX for one account and $ XXXX for the other. I saw that next to it the account was marked fraud. I called my bank once they opened to get assistance in finding out what it was and what happened. I originally called the customer service line and they informed me I needed the disputes department. Disputes department said I needed business banking and then business banking said I needed the disputes team. So the transferring went on for a while until I finally stopped the next person who was foreign and asked them not to transfer me any longer. She said she was filing a dispute and I would hear from someone within XXXX business days. Long story short I called back no one called me when i gave the next person my disputes number they said that that case # didnt exist. So proceeded in giving me a new case number which I then submitted proof of the clients purchase order with her business partner. During this time they sent me copies of the checks in question. Next to the checks it was listed as altered fictious for checks dating back to XX/XX/XXXX. This really had me anxious because the checks were all pass 30 days old and nothing was flagged prior from my bank or the other persons bank. I proceeded to reach out to the client that wrote the checks and she blocked me on social media. My first thought was if your claiming fraud to your bank you should be interested in speaking to the business that the checks were written to. I sent my bank proof of purchase for the hair products. The client was working with a business partner in XXXX a logistics company called bandggroup. Which comes as no surprise the client in question traveled to XXXX for mission trips from what i could tell from social media. I even looked up her and her husband on XXXX to confirm they existed. When these checks were deposited months ago i never sent product right away and I even asked the tellers to put holds on them to make sure they cleared. The disputes team handled the dipsutes and reversed the funds back to my account. Fast forward two weeks later the bank pulls another $ XXXX out of a completely different business account and freezes my funds and takes everything again~!! Not once have they even contacted me to tell me about these issues. I spoke to over 7 people at the bank and two local branches. No one seems to be able to tell me anything. One of the branches even mentioned they were marking fraud on my accounts! I am the victim and i'm being treated like the criminal. I would think bank protection would reach out to me by now with everything that was going on with my accounts. So now i'm petrified to bank with and have closed my accounts and insisting our non profit move funds to another institute as well. I just wish someone would help me with this situation because its causing problems for me to even run my business! I feel that the real criminals are getting away with this. I even asked my bank what is XXXX saying the client said about the checks i have no idea what altered fictious mean and i wasnt even contacted to show proof of what I had and what had been purchased. I have all purchase orders and shipping details if needed.
Company Response:
State: MI
Zip: 49508
Submitted Via: Web
Date Sent: 2022-03-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-29
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: I opened a checking account with 53rd bank online on XX/XX/XXXX. Everything went fine until almost a month later i realized that i couldn't log on to the online banking or access to my funds. When i contacted the customer service on XX/XX/XXXX i was told that my account might be approved by error. So i asked to just close the account and return my money. The representative said ok and that the account balance would be mailed to my home in a check. On XX/XX/XXXX when i still not received the check i called again and spoke with a rep named XXXX. He apologized for the delay and said he would put a request to reissue the check and mail to my home. But as of today still no check in the mail, and I'm still receiving the bank statements so obviously they did not close my account as they promised. I called the bank this morning again 4 times. Each time i was transferred to the fraud department where nobody ever picked up the phone, i waited for over an hour until the phone battery died still nobody answered. I have no other option but to come to CFPB.
Company Response:
State: TN
Zip: 38016
Submitted Via: Web
Date Sent: 2022-03-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-28
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: in XXXX with XXXX XXXX Bank I got a {$1200.00} guaranteed card, The bank did not use the XXXX they held to pay off the card. While I was trying to get it resolved 5/3 Bank acquired XXXX XXXX. Again I tried to resolve it when I got a statement saying I owed over {$6000.00}. Eventually I got that number cut in half but then I was told because of the time lapse they no longer had my account information. Long story short I continued to pay, with a final {$360.00} paid on XX/XX/XXXX. Nothing, probably can be done for me at this point, but I hope you can help others. XXXX XXXX XXXX email : XXXX phone : XXXX
Company Response:
State: MI
Zip: 489XX
Submitted Via: Web
Date Sent: 2022-04-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-28
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: On XX/XX/2022 I went to the 5th 3rd bank in XXXX XXXX Indiana to cash a check from a customer. The check was for XXXX XXXX the bank charged me XXXX XXXX to cash the check. They said I would have to open an account there if I didn't want a fee.
Company Response:
State: IN
Zip: 475XX
Submitted Via: Web
Date Sent: 2022-03-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-27
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: I got a car loan from Fifth Third Bank. It was to finance and purchase a car that my sister had leased. The leasing company applied and found the loan for me, I agreed to the loan, they sent me documents which arrived late, I signed and returned them. I was told by the leasing company that I would have a XXXX - XXXX month grace period from the date I signed the loan to begin payments. Fifth Third Bank started my due date something like XXXX weeks after they paid off the leasing company. I contacted them and asked my monthly due dates to reflect what I was told and for the late fee to be credited. I did this via the online chat portal. I also asked for the documents stating the loan terms and amortization table to be mailed to me. I believe this was on XX/XX/XXXX. As of today XX/XX/XXXX I have not received anything and no one has contacted me. Instead of the XXXX $ late fee being credited, I was charged XXXX $ twice. So my balance owed grew by XXXX XXXX Customer service is very unresponsive. I have contacted them numerous time.
Company Response:
State: NJ
Zip: 07869
Submitted Via: Web
Date Sent: 2022-03-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-25
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: To whom it may concern, On or about XX/XX/XXXX I received a notice from the Massachusetts XXXX that the registration for my XXXX XXXXXXXX XXXX will expire the last day of XX/XX/XXXX and that I could renew it online before that date. I tried Multiple times to complete this process and it kept coming back, unable to renew online. I called My insurance agent and they informed me that the XXXX was aware that my wife XXXX XXXX passed away on XX/XX/XXXX and the only way to renew the registration was to have my wife removed from the title. I called Fifth Third Bank out of XXXX, OH as they are financial institution that has the loan and lien on the title multiple times, including the title department and probate department to inform them that I needed my Wife XXXX XXXX removed from the title. I told them I would send them XXXXXXXX XXXX death Certificate and documents from probate court that I XXXX XXXX is the executor of her estate.They told me multiple times, that the only way to remove her was to pay the loan off in full or to refinance the loan. This is a complete act of cruelty and unfair practice this bank has put on me. Because my wife XXXX from XXXX at the age of XXXX I should never been put in this position. Fifth Third bank backed me into a corner and forced me to either refinance the loan with another bank at a rate of 4 % higher then what I am currently paying, or drain my bank account and pay the loan off when I just lost my wife and her income, More over I have an underage child that I need to take care of. I want this issue addressed and I also want it brought to the atttention of Congress. A simple Certificate of death should of solved this issue in a matter of minutes, but Fifth Third bank just destroyed my life even more than it already was due to the loss of my wife. Sincerely XXXX XXXX XXXX
Company Response:
State: MA
Zip: 01876
Submitted Via: Web
Date Sent: 2022-03-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-25
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: The original amount of the purchase was XXXX. The merchant took and additional amount of XXXX out of account that was never authorized or use to purchase anything. Tried to contact the merchant via email no number listed unsuccessfully ( phony web site ) contacted both 5/3 bank and XXXX. Advised them I had one UN AUTHORIZED transaction for XXXX that I had no ideal. Advised I would also like to dispute a charge for XXXX believe to be a scam because additional money XXXX that I did not authorized came out. Both the bank and XXXX Denied my dispute because the merchant provided tracking numbers to say it was Delivered. However In contacting the USPS it was not delivered TO MY ADDRESS, but an undisclosed location. I have Never received anything from this company, and they took money out that was Never authorized, and have not been able to contact them. My bank and XXXX denied my dispute because of tracking numbers that said it was delivered EVEN THO IT WAS NEVER DELIVERED TO ME OR MY ADDRESS. How can I get my bank or XXXX to do a CHARGEBACK to the merchant. I have been a customer with both for over 30 years, and they refuse to assist me in any way. 5/3 bank XXXX Merchant : XXXX ( no email or phone )
Company Response:
State: KY
Zip: 402XX
Submitted Via: Web
Date Sent: 2022-04-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A