Date Received: 2022-04-05
Issue: Problems at the end of the loan or lease
Subissue: Unable to receive car title or other problem after the loan is paid off
Consumer Complaint: I have a motor cycle loan with fifth third bank, which was previously held by XXXX XXXX. My loan balance as shown on my statement and my account was {$2500.00}. However I was told my pay off amount was {$5600.00}, with no explanation or breakdown of fee 's. A vehicle loan should incorporate interest into the total payment and divide it by the life of the loan. Late fee 's where applicable was attributed to the next months payment. I do understand that there could in some instances be early pay off or fees associated with early payment, my understanding is that those typically a percentage of the remaining balance. In this case my remaining balance was {$2500.00}, which couldn't possibly justify a pay off amount of {$3000.00}. I have not been offered any explanation or breakdown as to what this charge is or could be, rather I have been offered a history of the loan since they acquired it approximately 2 years ago, and theoretical hypotheticals based on interest and late fee 's which make no mathematical sense. As of today after paying what was my remaining balance of {$2500.00} my account shows an outstanding balance of an identical XXXX, but based on the payoff amount offered today that balance would actually be {$3000.00}. This feels like predatory lending practices by fifth third bank charging fee 's without explanation or rationale and holding the title to my property for penalties that haven't been explained through 4 customer service calls and management escalation.
Company Response:
State: CT
Zip: 06514
Submitted Via: Web
Date Sent: 2022-04-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-05
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: The following companys are using my information without my consent. I asked each and every company to validate proof that I gave them consent to use my information and place negative information on my credit profile. After numerous complaints to the companys no action was taken. I demand that these companies remove these negative remarks off of my credit file due to the fair credit reporting act.
Company Response:
State: OH
Zip: 44121
Submitted Via: Web
Date Sent: 2022-04-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-04
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I submitted an application for a short sale with my lender in XXXX of 2021 I have an FHA and fully understand that I would have to be reviewed for retention options prior to being reviewed for a short sale. I submitted all required documentation with the help of an authorized 3rd party. I have on 4 different occasions been asked to furnish the same documentation over and over. I am still being perused for mortgage payments. I have a buyer who is under contract and willing to purchase the property. They continue to ask me to submit the same documents over and over and switch XXXX individuals each time and each new one says they no longer handle it. Please assist with having the lender review the documents so that this isn't continuing to be a further hardship. I am a single mom with major obligations and this property has been empty since XXXX of 2021. Also, I am not receiving any letter with status update I only find out if I call.
Company Response:
State: NJ
Zip: 080XX
Submitted Via: Web
Date Sent: 2022-05-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-04
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Mortgage Loan Number : XXXX I am dispute 53 bank mortgages specifically- different-handling of my house mortgage case as my lender as well as to request information about their denial for the mortgage modification I had applied for TWICE. The information described below is in regard to my mortgage on property at : XXXX XXXX XXXX, XXXX, OH XXXX. Practically, I have owned this house since 2004 with a perfectly regular mortgage monthly payments effectively since then until the last year. My dispute involves the following points : I ) Servicers failure to provide accurate information about the loss mitigation options : I had submitted for this solution that you had proposed to me providing you with all information and documents you had requested. However, you had declined my request a couple of times without any clear, for me, explanation to your denials as if I am your enemy! II ) Escrow Errors : Unfortunately, you had increased my mortgage balance by {$10000.00}, which complicated my monthly mortgage amount by a sudden increase of {$350.00} more than what I had expected and used to pay before. Based on these unknown, non-predictable mortgage bad changes for me as an old, XXXX, and retired individual, I applied immediately for the Loan Modification, per request in order to avoid further mortgage troubles. However, you declined my application without any clear knowledge ( of my side ) about the real cause for your denial of the loan modification for me that you had ( over the phone ) referred to the XXXX XXXX XXXX For this particular point, I have to make you aware that I had already been approved more than XXXX year ago by the XXXX XXXX XXXX ( my lender to the other property ) for its mortgage modification for that property that I had used to live in over the past 10 years before my retirement and moving back to XXXX ( Ohio ). It seems to me that the escrow errors came from TWO different unfair and illegal sources : unlawful HOA fees that had been added to my mortgage balance for the current property from a totally different property mortgage that I do NOT own anymore! This illegal behavior from you had fully happened WITHOUT ANY KIND of PRIOR NOTIFICATION TO ME FROM YOUR SIDE!? Thus, You had done this with a COMPLETE IGNORANCE TO A NUMBER OF ESSENTIAL FACTORS AS REGARD TO THAT OTHER MORTGAGE, which include : 1- My full regularity in making this condo HOA fees since its purchase until losing it on a monthly basis out of my 53 bank accounts. I do believe that this can be fully identified and proved easily by you as my lender ( 53 banks ). 2- You as my lender ( the 53 Bank ) had sold that condominium ( I used to have ) for a very good price ( {$78000.00} ) that exceeded my balance to that condominium mortgage at that time by more than {$28000.00}. Much more importantly here to say is that I had NOT gotten anything out of this condominium sale despite the fact of my regularity in making its mortgage payments for more than 17 years! Basically and per CFPB representative, these facts should logically and potentially, as well as legally abort any lenders thoughts of implementing the mortgage balance increase for this mortgage from a totally DIFFERENT PROPERTY MORTGAGE! Other Charges : I do believe that I am entitled to a refund of excess funds in my escrow account and it had never been considered in my application for Loan Modification. Also, these facts considerably mean that you as a lender had made the following errors : III ) Eligible Fee Ignorance ; and, IV ) Fee Errors. V ) Unfair Bank Errors : Very HIGH MORTGAGE INTEREST RATE as a result of the Lenders full responsibility for hurting my Credit Score and destroying it the lowest. Also, it results in FULL INABILITY TO REFINANCE at a much lower interest rate than what YOU ARE CHARGING ME FOR MANY YEARS!!! This is a DIRECT INDICATOR for the huge FEE LOSS ( due to this unfair error ) for the bank HIGH MORTGAGE INTEREST OVER MANY YEARS. Based on these multiple basic dispute items with you, my main question here is : 1- What is the difference between the two major lenders in this country ( 53 Bank and XXXX XXXX XXXX XXXX, which are located in the same country and governed by the same national and constitutional laws and regulations?! Since, for my simple understanding, the national and constitutional laws and regulations should be the same! 2- Despite the fact of providing you ( the 53 Bank ), per request, all the information and documents for that mortgage modification, what is ( are ) the main reason ( s ) of the 53 Bank lender for its denial?! 3- On the other hand, how come the 53 bank mortgage lenders allowed themselves to increase my mortgage balance by {$10000.00} WITHOUT ANY PRIOR NOTIFICATION TO ME? That lenders behavior made me feel as if I had just purchased the house just recently!? If the bank refers its reason for these additional balance increase to my current mortgage balance to the HOA fees of the condominium I used to have ( XXXX ), I am definitely DISPUTING this action of the unfair balance increase for a number of reasons, which include : a- My full regularity in making this condo HOA fees since its purchase until losing it on an automatic monthly basis out of my 53 bank accounts. I do believe that this can be identified and proved easily by my lender ( 53 banks ). b- The 53 Bank lender had sold that condominium ( I used to have ) for a very good price that exceeded my balance to that condominium at that time by more than {$28000.00}. However, I did NOT get anything out of this condominium sale despite the fact of my regularity in making its mortgage payments for more than 17 years! Basically, these facts should potentially, legally, and logically abort any lenders thoughts of implementing the mortgage balance increase for an ABSOLUTELY DIFFERENT PROPERTY and a TOTALLY DIFFERENT MORTGAGE as the CFPB representative confirmed to me the illegality of this behavior. Also, she advised and guided me to make this letter to you for that error to dispute, and to info REQUEST in writing to my lender ( Fifth Third Mortgage ) since it provides additional protection. I would really appreciate your serious considerations to my mortgage dispute request, and I look forward to hearing back from you. Sincerely
Company Response:
State: OH
Zip: 45238
Submitted Via: Web
Date Sent: 2022-04-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-03
Issue: Problem caused by your funds being low
Subissue: Late or other fees
Consumer Complaint: Account # XXXX was charged off due to fees charged by 5th third bank in the amount of {$73.00} and then reported to XXXX as delinquent. For example they charged over {$40.00} in fees to check the balance however those fees were not disclosed AND they charged an out of network fee meaning it costs around {$10.00} to access money from an out of network ATM. The excessive fees collected on this account in 3 months ( {$160.00} ) exceed the charge off amount of {$73.00}. In addition fees collected for 2018 were over {$300.00} due to service fees and other hidden fees this bank tacks on.
Company Response:
State: CA
Zip: 95472
Submitted Via: Web
Date Sent: 2022-04-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-02
Issue: Problem getting a card or closing an account
Subissue: Trouble closing card
Consumer Complaint: I had a secure credit card with 5/3 bank. I closed it because they wouldn't raise the amount after using it without any problem with card. I call my personal bank in XXXXXXXX XXXX told him i want to close it and why. He closes the account but didn't leave any money on the secure card. A charge came in after for approx. {$50.00}, there was money in my checking, instead they start running up overdraft fee. I final saw a note on online banking about this. XXXX talk to branch MGR and district MGR about waving fees that they cause, They remove about {$200.00} but not all of them. Even though they admit to mistake. Its still on my credit report to.I have several call into District Mgr XXXX XXXX. he said he would check into it, but has not because I ask XXXX again. They are at fault, with this situation. They need to remove this from my Credit report and wave all fees.
Company Response:
State: IL
Zip: 60050
Submitted Via: Web
Date Sent: 2022-04-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-01
Issue: Trouble during payment process
Subissue:
Consumer Complaint: 53 Bank went to auto debit my monthly payment on XX/XX/XXXX as usual. However they added lender forced insurance. The payment was denied because it was more than the normal principal and interest payment amount. I have had this mortgage for almost 7 years and have never been late once. Since XX/XX/XXXX, I have made numerous attempts to rectify this issue and make my normal principal and interest payment. I have had my insurance carrier reach out to 53 Bank and assure them that there has never been a gap in coverage. Numerous call have been made to 53 Bank, yet each department tells me I need to go to a different dept, such as collections. However Collections tells me that I am required to make a payment that includes this extra {$800.00} dollars. Which I am not comfortable doing, as 53 Bank has made an error and should have never places Lender Forced Insurance to begin with. I feel I am being taken advantage of and don't feel I should be in default on a mortgage, as I have made more than a reasonable numbers of attempts to pay my normal monthly mortgage principal and interest payment. 53 Bank 's internal loan servicing is the worst I have ever experienced as a borrower. Bottom line, I want to make my payment. I should not be required to pay lender placed insurance, as there has never been a gap in coverage. 53 Bank is not working with me. And now I have late payments and could receive a ding on my credit report for the reporting bad info to the credit bureaus.
Company Response:
State: CO
Zip: 80108
Submitted Via: Web
Date Sent: 2022-04-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-01
Issue: Trouble during payment process
Subissue:
Consumer Complaint: In XX/XX/XXXX I received a notice from my lender, XXXX, requiring that I secure flood insurance within 45 days or flood insurance would be force placed onto my account. The date of that letter was XX/XX/XXXX. I contacted my insurance agency, XXXX XXXX, immediately. After receiving some quotes I purchased a flood insurance policy with an effective date of XX/XX/XXXX. Fast forward to XX/XX/XXXX : I noticed my statement had a mortgage payment of {$2000.00}, instead of the usual {$1200.00}. I contacted XXXX on XX/XX/XXXX and they informed me that I've been force placed on flood insurance and the difference reflects the deficit in my escrow account. They gave me an email address ( XXXX ) and told me to email the declarations page of my insurance policy. After getting off the phone with XXXX, I immediately emailed the declarations page to them, as well as an email to XXXX XXXX agency alerting them of what's happened. I was told by XXXX that I'd need to wait about a week before calling again so they could request an escrow analysis & my payment could go back to normal. I called XXXX on XX/XX/XXXX at XXXX and spoke to someone who told me that he could see the documents and he would submit for an escrow analysis to be done prior to the XX/XX/XXXX payment date. I'm a new mother and an {$800.00} difference in my mortgage payment is significant. I called XXXX again today, XX/XX/XXXX, at XXXX and spoke with XXXX who told me that yes she could see the request for an escrow analysis put in on XX/XX/XXXX, but that it was denied on XX/XX/XXXX because " it's scheduled to be done in XXXX. '' I asked to speak with a supervisor, so XXXX connected me with XXXX, who also told me that there's nothing I can do because an escrow is not scheduled to take place until XX/XX/XXXX. XXXX told me that I just need to pay the {$2000.00} for both XXXX and XXXX because they won't do the analysis. It is my belief that XXXX has the ability to run an escrow analysis to correct my mortgage payment and have it accurately reflect the refund of the force placed flood insurance policy but they refuse to because it is easier for them to collect an additional {$800.00} per month, for XXXX months.
Company Response:
State: FL
Zip: 34677
Submitted Via: Web
Date Sent: 2022-04-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-31
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: I took out a new home mortgage with XXXX out of Connecticut on a home I own In XXXX 18 months ago. I was soon thereafter sold to a second company, XXXX out of XXXX, North Carolina. 3 months ago XXXX sold the loan to Fifth Third bank out of XXXX. I attempted to refinance the loan with Fifth Third but they tell me they aren't able to do that because they are not licensed in Connecticut. For me to do that, I will have to find a different company in Connecticut. This will entail significant time and expense to me. My complaint is the buying or selling to an unlicensed company that is not able to fully service the loan adding to my expenses. I have tried contacting the loan department at Fifth Third but get only an apology, no resolution. Perhaps the commplaint is against all 3 companies. Advice? Thank you, XXXX XXXX property address XXXX XXXX XXXXXXXX, CT XXXX my residential address XXXX XXXX XXXX, XXXX, Montana
Company Response:
State: MT
Zip: 598XX
Submitted Via: Web
Date Sent: 2022-04-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-31
Issue: Other transaction problem
Subissue:
Consumer Complaint: Over several YEARS, I have contacted both banks to have this transfer of funds cancelled. Fifth Third says it is not initiated by them and XXXX XXXX says it's not initiated by them so neither can cancel it. I believe it is Fifth Third that I had it set up with many years ago via a bill pay representative of Fifth Third 's. I have sent emails with statement uploads to both banks with no resolution. I have escalated my phone inquires with both banks- still no resolution. I just want to stop this transfer seems simple but as I said I have tried my best over the years to no avail. I hope you can get this resolved for me. Sincerely, XXXX XXXX
Company Response:
State: IL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-03-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A