Date Received: 2022-05-26
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was looking for a business loan so I filled out application. Once the application was filled, I started getting call from different lenders. So I received a call from this XXXX XXXX, who was calm and not pushy. This made me so comfortable that I did not think otherwise of his talks. He mentioned because I did not have an established good credit, I will have to secure the loan with a security bond, which is going to cost me like {$6000.00} and some change. I asked for documentation from the security bond but was told they will only provide that once money is paid. So to initiate the transaction, they will credit my business account with XXXX and will debit 3 times. On the XXXX day, I will wire the balance plus the cost of the security bond. The XXXX was credited into my business account on the XXXX. The debits was taken out of my account on the XXXX, XXXX and XXXX. and as agreed, on the XXXX of XXXX I wired ( {$9400.00} ) the balance of the XXXX plus the XXXX and some change. Once the money was wired on the XXXX, he stopped picking his calls, his emails started coming back undelivered. It was when it dawned on me that I have been scammed. To my surprise, on the XXXX and XXXX, they continued to withdraw from my account. which I have reported to my bank. on the XXXX of XXXX to recall the wire and also disputed other charges. As of today, XX/XX/2022, 53rd bank has not updated me as regarding the status of this recall. I have made several attempt to call them to no avail. Every time I call, they said the other bank has not replied to them. They give me same excuse everyday up until today. This is why i am reporting that 53rd is not doing enough to help me get my money back from XXXX bank.
Company Response:
State: IN
Zip: 46268
Submitted Via: Web
Date Sent: 2022-05-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-26
Issue: Charged fees or interest you didn't expect
Subissue:
Consumer Complaint: In 2016, I took out a line of credit with Fifth Third Bank to borrow money for some property that he was purchasing. Upon purchasing and selling the property, he immediately paid off and closed the line of credit. Despite closing the line of credit in 2016, Fifth Third continued to charge an annual fee of {$65.00} or a total of {$390.00} for the following 6 years. The interest rate for the line of credit was 4.74 %. Approximately 3 years ago, I needed a loan and went to Fifth Third and secured a {$3000.00} loan with an interest rate of 12.99 %. I have been assessed over {$1000.00} in interest rates since paying off the loan a month ago. In XXXX of this year, I went to Fifth Third requesting an application to submit for a line of credit. The Fifth Third representative told me that I already have a line of credit in the amount of {$80000.00} which I assumed had been closed in 2016 when I paid it off. I have contacted the Branch Manager ( XXXX ), as well as the District Manager ( XXXX XXXX ) and have requested that either the interest rate for the {$3000.00} loan or the annual fee for the line of credit be reimbursed due to the fact that I would not have agreed to the much higher interest rate of 12.99 % if I had been told that I could access funds from the line of credit. Despite several efforts to come to a resolution, Fifth Third is unwilling to reimburse me for what I feel are double charges. At the very least, Fifth Third acted in an unethical manner by only offering me a high interest loan of 12.99 % when I had a much lower line of credit rate of 4.74 % available and wasn't aware. I would like to get this resolved as soon as possible. Thank you.
Company Response:
State: IN
Zip: 462XX
Submitted Via: Web
Date Sent: 2022-05-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-26
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: Ive filled police report on the fraud that occurred on my card where XX/XX/XXXX $ was withdrawn and XX/XX/XXXX two withdraws of XXXX $ unauthorized and without my knowledge I did everything I was supposed to n compliance with my bank card reported fraud yet they refuse to show me evidence on why they see no error XXXX will not return me my money XXXX $ was stolen out of my account and I requested reopen the investigation and check atm cameras the bank is now unreachable XXXX Ive had no response in over 3 weeks all I want is my money returned to me n the bank n who ever took my money held accountable
Company Response:
State: CA
Zip: 95123
Submitted Via: Web
Date Sent: 2022-06-15
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-25
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: When I signed my loan documents the insurance payment was included as part of the mortgage payment. ( Attached a copy of the closure documents ). The lender company sold the loan to fifth third bank and I did not signed with Fifth Third any paperwork that implied me to purchase home insurance separately from my mortgage payment, as it is stayed on my closing documents. I request to re-open this case and review the closing documents terms I signed. They are not honoring the terms i signed with the lender company, where it is stayed the homeowners insurance is included on the mortgage payment. I have requested to remove the PMI insurance, as I have not missed a payment on this loan. The Bank is refusing to remove the PMI, as they stay I did not purchase an insurance when they notify me. Which I signed on my closing documents was going to be paid as part of my mortgage. They are not honoring the closing documents I signed with the lender company and are refusing to remove the PMI with no reason.
Company Response:
State: FL
Zip: 334XX
Submitted Via: Web
Date Sent: 2022-05-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-26
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Fifth Third Bank is continuously charging me a late fee every month. On XX/XX/2021 my automatic payment from my bank account sent for {$1900.00}. I failed to change my auto payments to the new mortgage amount of {$2100.00}. So on XX/XX/2021, I sent a second payment of {$300.00} to make the payment {$2200.00}. Unbeknownst to me, Fifth Third Bank did not apply my XX/XX/2021 payments to the mortgage so when I sent in a payment XX/XX/2021 for the following month, it was counted as a late payment. From that point, I've been talking to Fifth Third Bank representatives every month trying to resolve this. Some have taken off the late fee on a couple of months but it is continuous issue that is still going on today. I've asked if there is a mortgage representative I can speak to face-to-face but they said no. They won't even provide resolution in writing each time I speak to a representative who states they've resolved it. I have to use days off to contact someone as my husband and I work Monday through Friday during their business hours. As of today, I have shared my bank statements and transactions with them showing each payment that I've made and the dates I've made them to illustrate that I've paid on-time. In addition to this, when Fifth Third Bank initially bought out our loan ( we didn't select them as a mortgage company ), they failed to include me on the mortgage. This took about 3 months to resolve. Now we are stuck on continuous late fees with unhelpful representative sending me in circles. I admit that this was initiated by my mistake with XXXX 's payment but they've made it extremely difficult to correct this mistake and they sure are making sure I pay for it.
Company Response:
State: IN
Zip: 463XX
Submitted Via: Web
Date Sent: 2022-05-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-25
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Not sure if I am in the right place. I have an issue with my bank and XXXX. I was scammed on a site I was selling an item. I had never used XXXX. I got a legitimate looking email that said the buyer had to send more money to me to make it a business account. So they said they sent me payment for the item they wanted and {$200.00} extra. Then I had to refund them back the {$200.00} so I did, then another email came from XXXX and they said they accidentally sent an extra {$200.00} so I owed these people {$200.00} more. I didnt receive my money for my item for sale so I went to my bank and they said I was scammed. They looked into it and today got a notice they couldnt retrieve my money so I am out {$400.00}. Can you help?
Company Response:
State: KY
Zip: 40291
Submitted Via: Web
Date Sent: 2022-05-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-24
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2022 I was scammed online through my Fifth third account. They purchased XXXX XXXX accounts in the amount of {$500.00} each for a total of {$1000.00}, then attempted to steal money from my home equity account. Fortunately I was able to stop that from happening, and got all of my money back except for the {$1000.00} for the XXXX accounts, which were promptly closed. The bank has disputed this amount, stating I had done this when I had not, then took {$1000.00} from my checking account. They claim I owe them the {$1000.00}. Since then they have taken {$530.00} from my savings and have turned me into a collection agency for the rest. I did not make these transactions and I have filed a police report about it. The bank has turned down my appeal, but I believe I am entitled to Regulation E Protection, which states the bank is required to refund stolen money. Is there anything you can do to help me resolve this, or direct me to someone who can? I appreciate your attention and time. XXXX XXXX XXXX
Company Response:
State: WV
Zip: 253XX
Submitted Via: Web
Date Sent: 2022-05-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-23
Issue: Trouble during payment process
Subissue:
Consumer Complaint: At the end of XXXX my mortgage was transferred from my previous lender to the new lender Fifth Third Bank. My previous lender sent me numerous emails and letters explaining what was going to happen and I thought nothing of it, Ive had my mortgage transferred before so no big deal. On XX/XX/XXXX the mortgage was officially transferred, and on that day I got a letter from my previous lender that they are officially no longer the people I send money to, and they automatic payments have been stopped and that the new company Fifth Third Bank will take over and send the info shortly. I waited a week and still got nothing then on XX/XX/XXXX I got my new mortgage statement for XX/XX/XXXX from Fifth Third Bank, already 9 days late telling me how much I owe, which is this month and for XXXX which is weird but fine I can pay that no issue. They tell me to go online or call, so I go in their website and try to make an account but I cant it keeps telling me to either go to a branch or call. So I try this for a few days until about XX/XX/XXXX where I say fine maybe I can go to a branch then and I can get sorted. Well turns out Fifth Third Bank doesnt have a branch in Rhode Island XXXX or any in XXXX XXXX for that matter so I figured fine I will call. Every single week day from the 18th to today XX/XX/XXXX I have tried to create an online account to no avail, and I have called them every week day thrice a day to get in contact with someone who can help me, but after 5 mins of hold I get told to leave a message which I did but still no response. Now I still currently owe XXXX $ for my two months of payments they want and I still cant pay them even while I have the money to do so because they are impossible for me to get in contact with.
Company Response:
State: RI
Zip: 02893
Submitted Via: Web
Date Sent: 2022-05-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-21
Issue: Problem when making payments
Subissue: You never received your bill or did not know a payment was due
Consumer Complaint: CFPB Write up n accordance with the Fair Credit Reporting act XXXX Account # XXXX, has violated my rights. 1 5 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions
Company Response:
State: FL
Zip: 341XX
Submitted Via: Web
Date Sent: 2022-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-20
Issue: Problem with a purchase or transfer
Subissue: Charged for a purchase or transfer you did not make with the card
Consumer Complaint: Yes i stated notice in my trends on my XXXX XXXX XXXXn XX/XX/2021 that there have been alot of purchase of hotels mics electronics phones and much more products were purchased on my way to card that I never purchase there is XXXX XXXX there is XXXX there is another card that is out there that has been used and I have tried to get the company to find out where this XXXX XXXX XXXXs They are still taking money out of my company that I work for now and still using it on the XXXX XXXX Ive been asking for help since last year and have not got a letter anything in the mail saying that this is going to be taken care of I dont know where else to town to do but to do this
Company Response:
State: TX
Zip: 793XX
Submitted Via: Web
Date Sent: 2022-05-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A