Date Received: 2022-06-11
Issue: Took or threatened to take negative or legal action
Subissue: Threatened to sue you for very old debt
Consumer Complaint: I am being contacted by a company by the name of XXXX XXXX XXXX XXXX located at XXXX XXXX XXXX. XXXX XXXX or XXXX XXXX DE XXXX I have attached several letters of this act. they are attempting to collect on an account that is over XXXX years old, they are representing 5th 3rd Bank saying l left an overdraft fee totaling {$1100.00}. which is false, I left 5th3rd bank due fraudulent overdraft fees as 5th3rd was sued for just that act. XXXX XXXX XXXX XXXX is connected to 5th3rd in an illegal and scam to gain revenue illegally. I received information from 5th3rd which I have attached for you to view. When you read the letter from 5th3rd along with the other information concerning the law suit they quickly sold these fraudulent accounts prior to the ruling of the class action lawsuit.
Company Response:
State: NC
Zip: 28105
Submitted Via: Web
Date Sent: 2022-06-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-11
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: Several days now I can log in online or mobile but when I tap or click the personal checking account - it takes me to a blank screen, I have not been able to view my account activity, and the bank rep have not been able to help.
Company Response:
State: FL
Zip: 32225
Submitted Via: Web
Date Sent: 2022-06-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-10
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/2022, I deposited a large escrow settlement check drawn on a local reputable bank into my checking account via my local bank branches ATM. They didn't give me any portion of this check upon deposit or the next day. I called to see check on funds funds availability the next day, XX/XX/XXXX and the branch representative said the entire check would be available to me on the XXXX of XXXX. Well it's the XXXX of XXXX today and still not a single penny of this check is available to me.
Company Response:
State: MI
Zip: 49341
Submitted Via: Web
Date Sent: 2022-06-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-09
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: On XXXX XXXX, 2022, I opened up a checking account with Fifth Third Bank and have been unable to get my debit card sent to me as promised. The first two times my card was ordered by Fifth Third Bank and the card was supposed to have been sent express to the Fifth Third Bank by XXXX XXXX XXXX. Each time the card did not arrive because something was wrong with their address and each time I received a notice that the card had been " activated '' and if I had not activated the card myself to please notify the bank. Contrary to documentation, I had no idea that the the local Fifth Third Bank at XXXX in XXXX, NC, had actually stopped the card and blocked them. This was incorrect verbiage and notice was not explained to me until I went back to the the location XXXX Fifth Third Bank. Then another card was supposed to have been sent to my home and it was also " activated '' and blocked for some reason. Now last week I called Fifth Third Bank on the phone and representative told me last Thursday, XXXX XXXX, 2022, that the card would be sent to me express within two days and there would not be a charge. Once again I got an email notice that this card had been " activated '' which means it is now blocked and once again I have not even received it. When I called to follow up and went to the bank, I was told it had not been activated, but the email sent to me on Wednesday, XXXX XXXX, 2022, from Fifth Third Bank states the " card ending in XXXX '' has been activated. It appears that " internally '' " activated '' means something different from the email notices that I have received. This is very confusing and now XXXX debit cards have been ordered and they all have been " activated '' not by me but " internally '' and " blocked ''. I have withdrawn all my money out of my checking account because I do not have access to it via a debit card as I can not get a debit card. The debit card was supposed to have arrived Wednesday, XXXX XXXX, 2022, without charge but now I am being told it was just shipped out Wednesday, XXXX XXXX, 2022. Please pull the call made on XX/XX/XXXX or XXXX. There has been so much chaos and confusion and I do not have my debit card yet. I have no idea why the XXXX would lie and state that he told me anything because I have no idea what he looks like and we spoke only one time on the phone on XX/XX/XXXX when he refused to send me my debit card to my address express free of charge. He told me that I would have to wait until 7 days has passed. This new branch, XXXX Fifth Third Bank, does not have the best XXXX and for some reason there is so much confusion regarding the address of this location. Even the GPS can not give the correct location of this so called XXXX Fifth Third Bank. The bottom line is that I can not get my debit card without stress and aggravation and someone internally within Fifth Third Bank is activating my card and yet I am being asked to call if I did not activate it. I have not activated any of them. The terminology is misleading and unethical. The emails are misrepresentation of the truth and very alarming. EACH TIME THAT I WOULD CALL CUSTOMER SERVICE, THEY REFUSED TO PASS THIS TO THE CORPORATE OFFICE FOR INVESTIGATION.
Company Response:
State: NC
Zip: 27610
Submitted Via: Web
Date Sent: 2022-06-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-09
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: Two charges of {$79.00} were charged to my account on XX/XX/XXXX and XX/XX/XXXX. Both of them were supposed to be refunded, but the merchant only refunded one. I disputed the XX/XX/XXXX charges, but the bank did not provide me a provisional credit nor award me the dispute as they were confused thinking the merchant had already refunded it when the merchant only refunded one out of the two. The same thing happened with a double charge of {$80.00} on XX/XX/XXXX and XX/XX/XXXX as well where only one was refunded.
Company Response:
State: FL
Zip: 33165
Submitted Via: Web
Date Sent: 2022-06-09
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-08
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Fifth Third Bank has continually incorrectly applied an escrow to my account since XX/XX/XXXX. Despite multiple attempts to fix the problem they continue to process my payments as either late or missing. In XXXX of XXXX an escrow was placed on my account for hazard insurance I already had on my home. The letter was sent in XXXX, however my current insurance was set to renew at the end of the year ( expiring XX/XX/XXXX ). Once I realized they were still not removing the escrow despite having insurance I called on XX/XX/XXXX, provided my insurance once again and was assured it was taken care of. Later in the month I was then notified my payment was never processed due to it being short due to the escrow for insurance I then called on XX/XX/XXXX and XX/XX/XXXX going through the same process and each time being told it was taken care of. I was then again notified the insurance was never processed and called on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX each time being assured it will be taken care of, to then repeat the same problem the following month. On XXXX I was finally able to get hold of a manager who then did a phone call to obtain my insurance letter. Once again was assured it was taken care off. This issue remains to this day. I have tried several times to resolve this issue with the bank in regards to getting my account marked as up to date and having the negative remarks on my credit report removed. My most recent call to address the problem was on XX/XX/XXXX to once again attempt to resolve the same issue, once again being told it was taken care and still my account is noted as past due. Today, XXXX, I called the office of the president of the bank was told my account was marked as past due, and that they were unsure why and an agent would call me back. Obviously I am not hopeful that anything will change. Throughout this entire process I have sent the accurate mortgage amount to the company on the XXXX for the following month. Despite this, they have not processed my payment accurately across the previous 6 months resulting in my credit score dropping over 100 points.
Company Response:
State: CA
Zip: 91773
Submitted Via: Web
Date Sent: 2022-06-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-08
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Fifth Third Bank charged my mortgage escrow account twice for home owners insurance. Once on XXXX XXXX, XXXX in the amount of {$180.00} and once on XXXX XXXX, XXXX in the amount of {$210.00}. I have contacted Fifth Third Bank to remove the erroneous charge from XXXX XXXX, XXXX for {$180.00} but the bank has not resolved the issue and the charges are still applied.
Company Response:
State: KY
Zip: 41017
Submitted Via: Web
Date Sent: 2022-06-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-07
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: On Monday XX/XX/XXXX, I went into the XXXX XXXX XXXX branch XXXX XXXX XXXX to open a checking and savings account and take advantage of their offer that I saw in the XXXX advertising mailer. I have a copy of it-it is attached below. XXXX XXXX helped me and was very nice. The offer said that if you open a new checking account with Direct Deposit for your payroll you can qualify for {$300.00} if the balance reaches {$1000.00} within 60 days. Also, they were offering an additional {$400.00} if you opened a savings account with deposits reaching {$15000.00} within 45 days and maintained for 90 days. Both sets of criteria were met by me within the time limit. I did not receive the bonuses. I went into the branch again on XX/XX/XXXX and spoke with XXXX XXXX XXXX. He asked to see the voucher. He looked at it, then looked at my accounts and verified I had successfully fulfilled the requirements for the bonuses. He said Oh this happened before.. its an easy quick fixthe other guy XXXX XXXX , didnt register your new accounts with the promotional code correctly so it got skippedwe just need to notify a supervisor and you will have it in a few days. On that day I left happy it was handled. Minutes after leaving the branch, I even received a call on my cell phone from a number I did not recognize and it was XXXX XXXXVP-Financial Manager apologizing profusely and thanking me for my patience and it will get handled quickly-he will make sure. He lied. Because he did not make sure. Fast forward 2 weekson XX/XX/XXXX I stopped in again to see what the holdup was. This time I sat down with a very rude and dismissive XXXX XXXX. He wanted to argue with me, rush me out-NOT provide solutions. He finally did speak with the most recent guy XXXX XXXX XXXX and asked him what was going on. Then he came back in to where I was sitting and he said an email was sent to a nameless Regional Mgr. and she needs to approve it because of the high amount. I said OK thats fine, but where was MY email and communication? I then got excited and said that they took my {$15000.00} very quickly-THAT needed no approval, but now that you owe ME-it needs approval?! I asked for him to type something up saying what happened on what day and he did-I have a copy.- it is attached below. It has now been ANOTHER 6 weeks and no movement on their part has taken place. No communication and no deposits into my accounts. I felt I had no other recourse than to alert your office that this seems to be a bait and switch operation by an institution that is backed by the FDIC. We entered into a contract and I have upheld my end of it. But they have not. They accepted my {$15000.00} plus and have used that money to make money for themselves, but they refuse to pay me what they owe me for fulfilling my end. I just wanted the {$700.00} that was owed to me. Now-it just doesn't seem like enough. Please let me know what my next step is to resolve this. I may be reached by email : XXXX. Respectfully Submitted, XXXX XXXX XXXX
Company Response:
State: OH
Zip: 432XX
Submitted Via: Web
Date Sent: 2022-06-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-05
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: In accordance with the Fair Credit Reporting act 1. Fifth Third Bank, Account # XXXX, Address ID # XXXX XXXX. XXXX Account # XXXX XXXX. XXXX Account # XXXX XXXX. XXXX XXXX XXXX XXXX Account # XXXX has violated my rights. 15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions
Company Response:
State: PA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-06-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-02
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I have an account with Fifth Third ( 5/3 ) Bank to service my mortgage. They misappropriated escrow funds and I tried correcting this with them via email which I never got a response. I sent the tax bills received. I currently live in XXXX XXXX although the mortgage company had information that stated I lived in XXXX XXXX. I tried rectifying this but, again, I received no response. I made a payment to the escrow account of over $ XXXX which the mortgage company had applied part of that payment to the loan which I attempted to correct on two separate occasions. It is unclear whether this is being addressed as I have left a message for them to contact me and yet I have not heard anything from this company. My mortgage payment went from approx {$2800.00}, to {$2100.00} to {$3300.00}. There has been confusion and I do not have a comfort level that the people who are servicing my loan are competent. I have made over payments to the mortgage as well so that those payment would be applied directly to the principle and not to the interest. This took place over the course of the loan which is now a little over a year old. I have not received any information regarding these payments that should have reduced the amount of the loan. Any help you can provide I would greatly appreciate. Ive also asked the bank on numerous occasions to update the correct spelling of the address on my account. They still have not done so. Thank you
Company Response:
State: PA
Zip: 19063
Submitted Via: Web
Date Sent: 2022-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A