Date Received: 2015-07-04
Issue: Cont'd attempts collect debt not owed
Subissue: Debt was paid
Consumer Complaint: XXXX XXXX Enhanced Recovery Company , LLC is still reporting negative account in all XXXX of the credit reporting agency. I have showed them proof that I have paid my account in full, they have investigated and wrote me a letter of apology and promised to contact all XXXX credit bureau to delete my account. I have the email letters from comcast to confirm my account was paid in full.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TX
Zip: 77406
Submitted Via: Web
Date Sent: 2015-07-04
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-07-04
Issue: Disclosure verification of debt
Subissue: Not given enough info to verify debt
Consumer Complaint: I am a resident of the state of Texas and sent Enhanced Recovery a Texas Debt Validation request in accordance with Texas Finance Code 392.202. This request was received and signed for on XXXX/XXXX/2015. I have not received validation of this debt. It has now been well past the 30 day period in which the agency must respond. I recently checked my credit reports and this debt still remains. I have attached a copy of the Texas Debt Validation Letter, Certified Mail Receipt, and Return Receipt.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TX
Zip: 76116
Submitted Via: Web
Date Sent: 2015-07-04
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-07-02
Issue: Cont'd attempts collect debt not owed
Subissue: Debt is not mine
Consumer Complaint: I recently discovered a questionable item on my credit report, which had been paid by my mortgage company before as a financing condition. I went ahead and asked this company to validate the account under the FDCPA. The company failed to provide me with any validation of the account and persevered with reporting the account on my credit report and even verified the account as a valid account instead of reporting it as a " disputed account '' as required by the FDCPA
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 94404
Submitted Via: Web
Date Sent: 2015-07-02
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-07-02
Issue: False statements or representation
Subissue: Indicated shouldn't respond to lawsuit
Consumer Complaint: I called and asked that they remove the comment on my XXXX Credit report " customer disputes ''. I do not dispute and agree that it is my bill. I was told I 'd have to pay the bill before this was done.
Company Response: Company believes the complaint is the result of a misunderstanding
State: FL
Zip: 33614
Submitted Via: Web
Date Sent: 2015-07-02
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-07-01
Issue: Disclosure verification of debt
Subissue: Right to dispute notice not received
Consumer Complaint: Credit bureaus, SHOULD NOT BE ALLOWED TO reinsert a removed item from your credit report without notifying you in writing within 5 business days. THIS UNETHICAL PRACTICE SHOULD BE INVESTIGATED. It is obvious, " Creditors, collection agencies, or credit bureaus, if they make attempts to report " Re-Age '' to a consumer 's report or account by updating the date of last activity on a consumer 's credit report in the hopes of keeping negative information on a consumers account longer. '' This is unacceptable.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2015-07-01
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-07-01
Issue: Cont'd attempts collect debt not owed
Subissue: Debt was paid
Consumer Complaint: I had an outstanding XXXX balance, they had first sent it XXXX, then they removed it, and they sold it to enhanced recovery where i settled and paid my debt, I then received XXXX phone call about still owing my XXXX XXXX XXXX bill to XXXX. XXXX XXXX XXXX had never closed the account, and still shows i owe a outstanding balance. I am not sure which company is at fault, I just want it taken care of. I have been on the phone with enhanced recovery all day trying to get an paid in full email.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: OK
Zip: 747XX
Submitted Via: Web
Date Sent: 2015-07-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-07-01
Issue: Cont'd attempts collect debt not owed
Subissue: Debt was paid
Consumer Complaint: The charge is for XXXX equipment that was returned in a box with a tracking number that was provided by comcast. I have talked several times explaining this to them. I think it is settled and they put it back on my credit report again
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 33905
Submitted Via: Web
Date Sent: 2015-07-01
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-07-01
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: Enhanced Recovery collection is reporting on my credit reports a bill, that has been on my credit reports on and off for over 20 YEARS. The account # XXXX first appeared on my credit report in XXXX XXXX with XXXX. It was then sold to XXXX XXXX and re reported with account # XXXX in XXXX of XXXX. It was then sold to XXXX and re reported with account # XXXX in XXXX XXXX. It was then sold to XXXX XXXX and re reported with account # XXXX in XXXX XXXX. It was then sold to XXXX XXXX and re reported with account # XXXX in XXXX XXXX. It was then sold to XXXX. XXXX XXXX and re reported with account # XXXX in XXXX XXXX. It has now been sold to Enhanced Recovery Collections with the account # XXXX in XXXX XXXX and updated by Enhanced Recovery Collections in XXXX XXXX.
Company Response: Company believes the complaint is the result of a misunderstanding
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2015-07-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-06-30
Issue: Disclosure verification of debt
Subissue: Not given enough info to verify debt
Consumer Complaint: This be on my credit reports. It is not anything I know of. Never wrote me, just put it on my reports.
Company Response: Company believes complaint caused principally by actions of third party outside the control or direction of the company
State: TX
Zip: 78752
Submitted Via: Web
Date Sent: 2015-06-30
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-06-30
Issue: Cont'd attempts collect debt not owed
Subissue: Debt resulted from identity theft
Consumer Complaint: XXXX bill I do not oweXXXX bill made in my name at a third party store.The address XXXX XXXX XXXX XXXX XXXX XXXX, md XXXX. I do not live there my information was stolen.I send in a police report identity theft too XXXX last year on this same bill I talk the people at XXXX about this XXXX for over a year it was taken off my credit report in XXXX 2015 and this company put it back on enhanced recovery company. so please contact me so ... we can make arrangement to get it off my credit .thank you
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MD
Zip: 21215
Submitted Via: Web
Date Sent: 2015-06-30
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: No