Date Received: 2016-09-02
Issue: Cont'd attempts collect debt not owed
Subissue: Debt is not mine
Consumer Complaint: I wrote to XXXX and called numerous times. Calling was not possible as I would get put on hold and then hung up on. finally I wrote to them and informed them that I was discontinuing my service. They continued to bill me and now it has been sent to a second collection agency, ERC. The first collection, XXXX, only responded to my correspondence by sending me a statement. No help as it showed a service I had discontinued. Please have them reveal my document to you and not report me to a collection agency. Thank You.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 90277
Submitted Via: Web
Date Sent: 2016-09-02
Company Response to Consumer: Closed
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-09-02
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: I keep getting bills from XXXX trying to collect an amount the is NOT correct. XXXX removed the items from collection status and sold the bill to a collection company now they are trying to collect on a debt that is not correct. There has to be a lawsuit for this.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NJ
Zip: 07047
Submitted Via: Web
Date Sent: 2016-09-02
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-09-02
Issue: Cont'd attempts collect debt not owed
Subissue: Debt is not mine
Consumer Complaint: I 've tried to contact ERC regarding a XXXX bill from XXXX XXXX. It was briefly removed through a challenge, but now it 's back. I 've had a XXXX phone since XXXX. I have emailed and called asking for proof that this is my account, but I have not heard back. This is my last resort. The collection is for {$350.00}, but I have not seen any documentation. I only have 10 days left on free credit monitoring from XXXX, after which I will have no way knowing if it 's still reporting. Thank you.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: OH
Zip: 45239
Submitted Via: Web
Date Sent: 2016-09-02
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-09-02
Issue: Communication tactics
Subissue: Threatened to take legal action
Consumer Complaint: calls about family members credit using legal threats and abusive language. this person has never lived with me at this address.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2016-09-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-09-01
Issue: Problems when you are unable to pay
Subissue:
Consumer Complaint: ERC has been asked to please stop calling my place of employment and correspond via mail. I asked them politely..
Company Response: Company believes it acted appropriately as authorized by contract or law
State: AZ
Zip: 85037
Submitted Via: Web
Date Sent: 2016-09-07
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-08-31
Issue: Disclosure verification of debt
Subissue: Not given enough info to verify debt
Consumer Complaint: Unknown item, I have disputed and nothing has been received. I do not owe an XXXX bill nor have I had one in many years.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TX
Zip: 78132
Submitted Via: Web
Date Sent: 2016-08-31
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-08-30
Issue: Cont'd attempts collect debt not owed
Subissue: Debt is not mine
Consumer Complaint: I left XXXX at the end of my contract, I called and verified my contract was over and I was paid in full. A few months later they called saying I owed money, I explained i did not. They turned me over to a collections agency, I explained this to them now 6 years later they filed a derogatory mark on my credit lowering it by almost XXXX points I now went from excellent credit to good credit status. I did everything I was supposed to in order to leave XXXX going as far as contacting them to make sure we were all square. To come up with some phantom bill months later for lousy {$150.00} is ridicules. It is not the {$150.00} it is the principle of lying to it 's customers because they are leaving for another company. Now six years later to have my credit ruined because of this is maddening. Any help would be great, thank you.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MA
Zip: 01960
Submitted Via: Web
Date Sent: 2016-09-02
Company Response to Consumer: Closed
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-08-30
Issue: Cont'd attempts collect debt not owed
Subissue: Debt is not mine
Consumer Complaint: I recently checked my credit report and discovered that this company has reported that I owe them a debt. To my knowledge I have never entered into an agreement with this company that indicates they have provided me with goods and that I agreed to pay
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TN
Zip: 37217
Submitted Via: Web
Date Sent: 2016-08-30
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-08-31
Issue: Cont'd attempts collect debt not owed
Subissue: Debt was paid
Consumer Complaint: I was denied a loan due to an erroneous collection on my credit report. My bank informed me of this collection on my credit report from ERC from XXXX XXXX XXXX in the amount of {$410.00}. I was never contacted by phone, mail, or email by them about any money I owed. When I tried to call the number listed on the credit report it was not a valid number. I decided to search on XXXX and it showed many claims of fraud. I do not have any outstanding bills for this amount and do not owe them money. As this is causing negative marks on my credit, I would like for this to be completely removed from all XXXX credit bureaus, promptly. I have an attorney that is ready to represent me with a law suit if this is not taken care of. These negative marks have caused me to be denied for a loan. I want this taken care! I have disputed this account over and over and never get validation or proper documentation. TAKE THIS OFF MY CREDIT!!!
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CO
Zip: 80013
Submitted Via: Web
Date Sent: 2016-08-31
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-08-27
Issue: Cont'd attempts collect debt not owed
Subissue: Debt was paid
Consumer Complaint: This was on an account that is over 2 years old. I moved from one place to another. I cancelled my XXXX account and asked them to send me a box to send their equipment back. It took XXXX different boxes to send it back. When I did I got a receipt and kept it. I still have it. This is the second time that I am having to dispute this on my credit report they just keep sending it back to collections. I am very upset about this. I do n't owe them anything. They even said I did n't and sent me back a refund check with there apologies. How does this keep happening?
Company Response: Company believes it acted appropriately as authorized by contract or law
State: KY
Zip: 42101
Submitted Via: Web
Date Sent: 2016-08-31
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: No