Date Received: 2017-05-12
Issue: Written notification about debt
Subissue: Didn't receive notice of right to dispute
Consumer Complaint: On XX/XX/XXXX I sent a letter to the address provided on their website in regards to their derogatory information that is being rep orted to all XXXX credit bureaus against me. They failed to respond by mail so I then called them in regards to the letter that asked them to verify the debt. They stated that the information is valid but I then again asked them to submit the documentation in writing and they have yet to do so however they did submit derogatory information to the credit bureaus once more.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: OH
Zip: 452XX
Submitted Via: Web
Date Sent: 2017-05-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-11
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: XXXX XXXX XXXX will not give me credit for equipment and payment. They continue to keep reporting that I owe them and I do n't. I paid them and returned equipment XXXX XXXX , 2014
Company Response:
State: KY
Zip: 402XX
Submitted Via: Web
Date Sent: 2017-05-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-11
Issue: Communication tactics
Subissue: Frequent or repeated calls
Consumer Complaint: XXXX XXXX, 2017 - Received unwanted robo call from XXXX at XXXX:XXXX XXXX and I returned the call at XXXX The robo call says if we want to get a paid in full report, press 1, if we want to stop calls to this number press 2 and enter your number, or to speak to a customer service agent press 4. I did n't press a number, but then was connected to a representative representing " ERC '' who said that he was on a recorded line and asked me if I was " XXXX XXXX ''. I said no, how did they get my number? ... then the representative hung up on me. I am registered with the National Do Not Call Registry. I would like the company to refund me the cost of wasting my time {$200.00} or the penalty under the Do Not Call Registry, at their option.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 32068
Submitted Via: Web
Date Sent: 2017-05-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-10
Issue: Written notification about debt
Subissue: Didn't receive notice of right to dispute
Consumer Complaint: XXXX 2017 , I noticed th at Enhanced Recovery Corp. was reporting a debt to all XXXX credit bureaus. I did n't have prior knowledge about the alleged debt. The original creditor listed is XXXX . XXXX never sent me a letter informing me of an account that was being purchased/assigned to a collection agency. Additionally, ERC never sent me a dunning letter. Upon my discovery, ( XXXX 2017 ) I sent ERC a debt validation letter. In turn , ( XXXX 2017 ) they only sent me a copy of a billing statement. This billing statement did n't even contain the addre ss of the original creditor. Furthermore, I know under the FDCPA ERC has violated my rights as a consumer by reporting an unvalidated debt.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: IN
Zip: 46410
Submitted Via: Web
Date Sent: 2017-05-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-10
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: i ask for proof and only sent me a bill.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2017-05-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-09
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: I recently checked my credit report and discovered that this company reported that I owe them a debt and to my knowledge I have never done business with this company and nor have they provided me with goods or services
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TN
Zip: 37013
Submitted Via: Web
Date Sent: 2017-05-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-09
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: In XXXX XXXX , I went to a Third Party XXXX XXXX for an upgrade on my XXXX phones. The next day I cancelled my plan with this dealer and went to The XXXX XXXX in XXXX , NY. What I discovered throughout the months of having my new service is that I was still paying for the lease in the first phone from the Authorized dealer. I brought this to XXXX XXXX XXXX XXXX attention and they said they would look into it. It was a few months of getting no where with them. Finally, somebody from there resolutions Depart stepped in and credit my account. Two weeks later the charge was back on my bill. I was so frustrated, I just cancelled my service in XXXX XXXX and went with another carrier. I wrote to the collection agency and never received a response. I have ALL receipts and paper work from this transaction. Please advise.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NY
Zip: 115XX
Submitted Via: Web
Date Sent: 2017-05-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-09
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: XXXX is saying that on XXXX XXXX , XXXX I transfered my account to another carrier. I have not. I have been a XXXX customer for many years. I have asked for signed documentation stating that I transferred to another carrier. To date, I have not received a response from XXXX or ERC regarding this issue that has been placed on my credit report. My account is now in collections with ERC XXXX XXXX XXXX XXXX , FL for {$100.00}. I have sent all paid statements in which my bill was paid to XXXX each month for the year of XXXX showing full payment due each month.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 32068
Submitted Via: Web
Date Sent: 2017-05-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-08
Issue: Took or threatened to take negative or legal action
Subissue: Threatened or suggested your credit would be damaged
Consumer Complaint: Furnished negative and un-verfied reports to my credit profile without consent.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NY
Zip: 10459
Submitted Via: Web
Date Sent: 2017-05-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-07
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: On XXXX XXXX I did a pay to delete letter with ERC they cashed the check but the deal to cash the check was to delete from all credit bureaus since the debt was n't mine. They cashed the check and did n't uphold they end of the bargain
Company Response:
State: AL
Zip: 35401
Submitted Via: Web
Date Sent: 2017-05-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A