ENCORE CAPITAL GROUP INC.


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"Products" offered by ENCORE CAPITAL GROUP INC. with at least one, but usually more complaints:

Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account -
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Consumer Loan - Installment loan
Consumer Loan - Personal line of credit
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card - Store credit card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Store credit card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - Federal student loan
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Medical
Debt collection - Medical debt
Debt collection - Mortgage
Debt collection - Mortgage debt
Debt collection - Non-federal student loan
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan
Debt collection - Payday loan debt
Debt collection - Private student loan debt
Debt collection - Rental debt
Debt collection - Telecommunications debt
Debt or credit management - Credit repair services
Debt or credit management - Debt settlement
Money transfer, virtual currency, or money service - Debt settlement
Mortgage - Conventional fixed mortgage
Mortgage - Conventional home mortgage
Mortgage - FHA mortgage
Mortgage - Home equity loan or line of credit
Mortgage - Other mortgage
Mortgage - Other type of mortgage
Other financial service - Credit repair
Other financial service - Debt settlement
Other financial service - Refund anticipation check
Payday loan -
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Prepaid card - General purpose card
Prepaid card - Other special purpose card
Student loan - Federal student loan servicing
Student loan - Non-federal student loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan

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Complaint ID: 4215325

Date Received: 2021-03-15

Issue: Problem with a credit reporting company's investigation into an existing problem

Subissue: Investigation took more than 30 days

Consumer Complaint: I have filed a dispute in regards to the incorrect items on my credit report. It has been well over 30 days and I haven't received any investigation results.

Company Response:

State: OH

Zip: 43612

Submitted Via: Web

Date Sent: 2021-03-15

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4215280

Date Received: 2021-03-15

Issue: False statements or representation

Subissue: Told you not to respond to a lawsuit they filed against you

Consumer Complaint: I have sued by Midland credit management , Inc because of credit card debt, they hired XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I can not recognize this account belongs to me, I filed an Answer that I denied all complaints, and ask the court to dismiss this case. I also sent a letter to this company to ask them to remove all credit reporting and stop attempting to collect this debt, meanwhile, I report to credit bureaus. Because they are failed to provide all evidence I requested, including the original agreement between me and the original creditor with my signature and interest that they use to calculate the total amount ; the agreement between the original creditor and them to prove that they own this debt. However, they had ignored my request and filed a motion for summary judgment. This is a violation of federal law.

Company Response:

State: WA

Zip: 98087

Submitted Via: Web

Date Sent: 2021-03-15

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4214315

Date Received: 2021-03-15

Issue: Attempts to collect debt not owed

Subissue: Debt was paid

Consumer Complaint: Midland Credit Management filed a a case in XXXX Superior Court, Civil Division XXXX on XX/XX/XXXX. The case number is XXXX. On XX/XX/XXXX, a default judgement was entered awarding Midland Credit Management , Inc ( Midland ). {$2500.00} which included filing fees and court fees. On or about XX/XX/XXXX, I sold my first home. The above referenced judgement was attached to the sale of the property and Midland was issued a payment in the amount of {$2300.00} ( the amount of original balance ) from my sale proceeds. Prior to XX/XX/XXXX, this collection account did not appear on my credit report. I argue that this was never a collection matter as Midland filed suit to recover the delinquent account balance. Furthermore, the balance has been paid and should be removed from my credit report. In summary, I am asserting that Midland has reported false information on my credit report and as such has negatively impacted my ability to obtain credit. This inaccurate information has been reported and filed with the three major credit bureaus ( XXXX, XXXX, and XXXX ). I would like this information to be removed from my credit report.

Company Response:

State: IN

Zip: 46205

Submitted Via: Web

Date Sent: 2021-03-15

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4212650

Date Received: 2021-03-14

Issue: Incorrect information on your report

Subissue: Account status incorrect

Consumer Complaint: The lawyer collecting and I agreed on XXXX by XX/XX/2021 to settle the debt in full. 2 weeks later midland sent a credit update that shows it was never paid. I started disputing the information and provided bank statements and the agreement for payment. Midland denied this and continued to report as not payed. So I disputed with a second crediting agency. Now midland is reporting that I still owe a balance that was not agreed upon and the account is still open and behind and unpaid. So I submitted the letter from there lawyers stating that I have paid in-full as of XX/XX/2021 and this account is closed and not late as of XX/XX/2021. Which is dated before all of their bogus reports.

Company Response:

State: OR

Zip: 97236

Submitted Via: Web

Date Sent: 2021-03-14

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4211096

Date Received: 2021-03-14

Issue: Attempts to collect debt not owed

Subissue: Debt was result of identity theft

Consumer Complaint: This account were previously removed from my credit report ( s ) as a result of identity theft. This is now back on my account after theyve been purchased my a 3rd party debt collection agency ( s ) who now keeps harassing me.. The original creditor ( XXXX XXXX XXXX ) deleted this account from my credit report on XX/XX/2020. I've recently been receiving collection calls, and mail from MIDLAND CREDIT MANAGEMENT. I'm not sure why they continue to contact me or report this inaccurate account on my credit report.

Company Response:

State: SC

Zip: 29526

Submitted Via: Web

Date Sent: 2021-03-14

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4210461

Date Received: 2021-03-13

Issue: False statements or representation

Subissue: Impersonated attorney, law enforcement, or government official

Consumer Complaint: All credit cards were closed in XXXX. Any charged off debts too. I battled XXXX 2x and closed all cards. My attorney at the time was mr XXXX XXXX. XXXX passed away in XXXX. He told me to always protect what he did for me. I was a XXXX patient at XXXX and remain for rest of my life at XXXX XXXX XXXX of NJ. This is not the 1st time in 10 years now 13 that XXXX XXXX purchased charged off accounts. In this case XXXX XXXX. They were paid thru my attorney many years ago and must cease and desist. Please remove my name from any further info. They also failed to give amount or account number and I too never heard from the creditor once the account was closed. Please cease they are going too far. If you call the XXXX XXXX XXXX XXXX it goes to an 800 number for a company on pacifuc time zone called MCM. I can not be harassed nor garnished from XXXX on debts closed and settled. It must stop!

Company Response:

State: NJ

Zip: 07731

Submitted Via: Web

Date Sent: 2021-03-22

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4210297

Date Received: 2021-03-13

Issue: Attempts to collect debt not owed

Subissue: Debt was result of identity theft

Consumer Complaint: I have a debt collection reporting on my credit that is not mines. I have no knowledge of how this account was reported. I have strong reason to believe this debt is the result of an identity theft. I have not authorized nor given anyone permission to do so on my behalf.

Company Response:

State: GA

Zip: 30067

Submitted Via: Web

Date Sent: 2021-03-13

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4208437

Date Received: 2021-03-12

Issue: Problem with a credit reporting company's investigation into an existing problem

Subissue: Problem with personal statement of dispute

Consumer Complaint: I received a letter from Midland credit management inc, stating that I owe them an alleged debt. So I send them a letter asking to validate the alleged debt they claim I owe. In my letter, I asked them to provide me the following : 1. Name and address of alleged creditor. 2. Name on file of alleged debtor. 3. Alleged account # 4. Address on file for alleged debtor 5. Amount of alleged debt. 6. Date this alleged debt became payable. 7. Date of original charge or delinquency. 8. Was this alleged debt assigned to a debt collector or purchased? 9. Amount paid if debt was purchased. 10. Commission for alleged debt if collection efforts are successful. In my letter I also ask for the -Agreement with their client and grants Midland Credit Management Inc. the authority to collect this alleged debt. -Signed Agreement Debtor has made with Debt Collector, or other verifiable proof Debtor has a contractual obligation to pay Debt Collector. -Any agreement that bears the signature of Debtor, wherein agreed to pay Creditor. -All statements while this account was open. -Have any insurance claims been made by any creditor regarding this account? -Have any judgment been obtained by any creditor regarding this account? In my letter I also ask for the name and address of the bonding agent for Midland Credit Management Inc. in case any legal action becomes necessary. I also stated in my letter that if Credit Midland management inc fails to provide me with any of the above request, then all references to this account must be deleted and completely removed from my credit file, and a copy of such deletion request shall be sent to me immediately. On XX/XX/2021. I received a respond from Midland credit management to my request of validation letter. They did not provide me with any of the above request I asked and all they responded was that their records are accurate. Since they can not validate this alleged debt, they were not able to prove that this alleged debt belongs to me and therefore, this alleged debt must be removed from my credit report.

Company Response:

State: TX

Zip: 75044

Submitted Via: Web

Date Sent: 2021-03-12

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4207857

Date Received: 2021-03-12

Issue: Attempts to collect debt not owed

Subissue: Debt is not yours

Consumer Complaint: On XX/XX/2016, my wallet was stolen. Previously I have lost my Police Report but now it found. My cards were listed as stolen when your company bought my debt. I have already paid you most of the debt and I want to resolve the issue without a trial. I do not intend to make payments anymore, and if you do not cease collecting the debt, I will go to court, with the involvement of the bank, who did not send me a new card in return for the stolen one, did not close my account and sold the debt on the stolen card.

Company Response:

State: IL

Zip: 60188

Submitted Via: Web

Date Sent: 2021-03-12

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4207782

Date Received: 2021-03-12

Issue: False statements or representation

Subissue: Attempted to collect wrong amount

Consumer Complaint: I have sent over my bank statements via fax on XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX reflecting the amount ( {$200.00} ) that is not showing on the account. I have called Called on XX/XX/XXXX was advised that its no problem and to fax to XXXX attn XXXX XXXX but just subtract that amount and they will update the account and make a payment. Called on XX/XX/XXXX XXXX XXXX and explained that the amount wasnt correct and that its missing {$200.00} I was then advised to send over a fax with a bank statement ( fax sent ) Called on XX/XX/XXXX XXXX XXXX and explained was advised that my account is not credited and then was advised that to wait 10 business days. XXXX-Rcvd correspondence stating that the amount is correct. ( do not have date believe on or before XX/XX/XXXX ) Called again and asked for fax number to send over bank statement along with online statement. Called on XX/XX/XXXX XXXX XXXX and was advised they recvd my fax and that they are looking into it and to follow up in 10 business days Called XX/XX/XXXX XXXX XXXX and they are not showing a fax and repeated tried to get me to pay the amount of XXXX. I explained again that this amount is not correct and I have sent over my bank statement I am not making another payment until this account is update. I was then hung up on

Company Response:

State: FL

Zip: 32751

Submitted Via: Web

Date Sent: 2021-03-12

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.