ENCORE CAPITAL GROUP INC.


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"Products" offered by ENCORE CAPITAL GROUP INC. with at least one, but usually more complaints:

Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account -
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Consumer Loan - Installment loan
Consumer Loan - Personal line of credit
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card - Store credit card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Store credit card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - Federal student loan
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Medical
Debt collection - Medical debt
Debt collection - Mortgage
Debt collection - Mortgage debt
Debt collection - Non-federal student loan
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan
Debt collection - Payday loan debt
Debt collection - Private student loan debt
Debt collection - Rental debt
Debt collection - Telecommunications debt
Debt or credit management - Credit repair services
Debt or credit management - Debt settlement
Money transfer, virtual currency, or money service - Debt settlement
Mortgage - Conventional fixed mortgage
Mortgage - Conventional home mortgage
Mortgage - FHA mortgage
Mortgage - Home equity loan or line of credit
Mortgage - Other mortgage
Mortgage - Other type of mortgage
Other financial service - Credit repair
Other financial service - Debt settlement
Other financial service - Refund anticipation check
Payday loan -
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Prepaid card - General purpose card
Prepaid card - Other special purpose card
Student loan - Federal student loan servicing
Student loan - Non-federal student loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan

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Complaint ID: 4550689

Date Received: 2021-07-17

Issue: Written notification about debt

Subissue: Didn't receive enough information to verify debt

Consumer Complaint: I ask at this time to terminate the lawyers that you hired to process a summary judgment against me, as this firm simply violated my right by not serving the necessary complaint. I am open to negotiate directly. Please feel free to call me directly, and leave a call back message in case I can't answer. I did call in with an agent and was given three different settlement offers, so your company is open to this. I also requested a true copy original of the Bill of Sale, showing true ownership of the debt. XXXX XXXX

Company Response:

State: TX

Zip: 77095

Submitted Via: Web

Date Sent: 2021-07-17

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4550556

Date Received: 2021-07-17

Issue: Attempts to collect debt not owed

Subissue: Debt was result of identity theft

Consumer Complaint: Contacted company I have a membership with as well as the creditor who sent a debt collection of {$310.00} on a credit card fraudulently opened or was due to identify theft. I never opened a credit card with XXXX Wholesale the only card I ever opened with them was a Military Member ID. Neither XXXX or XXXX XXXX can provide me information in regards to the credit card I never applied or authorized and I have no information on my account through XXXX Wholesale

Company Response:

State: MD

Zip: 206XX

Submitted Via: Web

Date Sent: 2021-07-17

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4550493

Date Received: 2021-07-17

Issue: Communication tactics

Subissue: Frequent or repeated calls

Consumer Complaint: I continue to receive calls all throughout the early morning to late at night, around 30 calls a day from Midland. I continue to block the calls and they use different numbers to continue the harassments. I have written them and explained to contact me via mail only and yet the calls have continued and they refused to stop calling me leaving harrassing voicemails.

Company Response:

State: CA

Zip: 92223

Submitted Via: Web

Date Sent: 2021-07-17

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4550254

Date Received: 2021-07-16

Issue: Communication tactics

Subissue: Frequent or repeated calls

Consumer Complaint: Received call from midland credit management on XX/XX/XXXX and again on XX/XX/XXXX to my work place. I asked they not call me and they asked for my bank information, they also asked for my social security number.

Company Response:

State: CA

Zip: 95822

Submitted Via: Web

Date Sent: 2021-07-16

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4549936

Date Received: 2021-07-16

Issue: Attempts to collect debt not owed

Subissue: Debt was result of identity theft

Consumer Complaint: On XX/XX/2021 I mailed certified copies of my FTC report identifying theft that this account was included on This Report! To both The Original creditor XXXX XXXX XXXX Who Has Now SOLD THIS ACCOUNT TO A DEBT Collector Midland Credit Management who has done nothing but harass me and call at insane times of day/night and sends threatening letters to Sue Me over this Account that is ( Not Mine )!

Company Response:

State: FL

Zip: 32818

Submitted Via: Web

Date Sent: 2021-07-16

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4549527

Date Received: 2021-07-16

Issue: Attempts to collect debt not owed

Subissue: Debt was result of identity theft

Consumer Complaint: I was a victim of identity theft and the debt was removed from credit report. The debt was purchased and again and is currently in litigation. I would like this removed from credit until the court proceedings are concluded.

Company Response:

State: NJ

Zip: 07052

Submitted Via: Web

Date Sent: 2021-07-16

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4549465

Date Received: 2021-07-16

Issue: Incorrect information on your report

Subissue: Information belongs to someone else

Consumer Complaint: These accounts don't belong to me. Please remove them from all XXXX credit reporting agencies. Please see below the list of accounts that are reporting derogatory on all 3 credit reporting agencies. 1. Identity Theft XXXX Date of inquiry : XXXX This is not mine. 2. Identity Theft XXXX Date of inquiry : XXXX This is not mine. 3. Identity Theft XXXX Date of inquiry : XXXX This is not mine. 4. Identity Theft XXXX XXXX XXXX Date of inquiry : XXXX This is not mine. 5. Identity Theft XXXX Date of inquiry : XXXX This is not mine. 6. Identity Theft 01 XXXX XXXX XXXX Account Number : XXXX This is not mine. 7. Identity Theft 01 XXXX XXXX XXXX Account Number : XXXX This is not mine. 8. Identity Theft XXXX Date of inquiry : XXXX This is not mine. 9. Identity Theft XXXX XXXX Date of inquiry : XXXX This is not mine. 10. Identity Theft XXXX XXXX Date of inquiry : XXXX This is not mine. 11. Identity Theft XXXX XXXX XXXX Date of inquiry : XXXX This is not mine. 12. Identity Theft XXXX XXXX XXXX Date of inquiry : XXXX This is not mine. 13. Identity Theft XXXX Date of inquiry : XXXX This is not mine. 14. Identity Theft XXXX Account Number : XXXX This is not mine. 15. Identity Theft XXXX Account Number : XXXX This is not mine. 16. Identity Theft MIDLANDCRE Account Number : XXXX This is not mine.

Company Response:

State: NY

Zip: 11417

Submitted Via: Web

Date Sent: 2021-07-16

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4549404

Date Received: 2021-07-16

Issue: False statements or representation

Subissue: Attempted to collect wrong amount

Consumer Complaint: XXXX were the last days I tried to get this issue resolved with them Last two weeks in XX/XX/XXXX called them almost daily MidlandFun also reported as Midland Funding has reported and acknowledged misleading information and two different account numbers for the same account to my credit file for all three credit companies the original debt to XXXX was XXXX Midland bought the account which I have no contract with. XXXX & XXXX has an open date of XX/XX/XXXX then again XX/XX/XXXX last reported XX/XX/XXXX owed amount for {$2000.00} XXXX has same account different # and amount open date of XX/XX/XXXX of {$1700.00} last reported XX/XX/XXXX I've disputed on credit files several times and have talked with several reps at Midland the last one said he would resolve issue and fax over documentation which has not happened I'm currently applying for a job and this is killing my credit score

Company Response:

State: IN

Zip: XXXXX

Submitted Via: Web

Date Sent: 2021-07-16

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4549305

Date Received: 2021-07-16

Issue: Took or threatened to take negative or legal action

Subissue: Threatened to sue you for very old debt

Consumer Complaint: My wife received a phone call from a blocked unknown number several times a day every day. Finally decided to answer and they were looking for myself or my wife. They asked if we were still married and began to say stay on the line for information about a possible Lawsuit. The line transfered and it was a guy being very harassing to my wife asking if we were still married she said put me on the do not call list and then the rep from midland credit stated he will sue for debt if she hung up. And she hung up

Company Response:

State: VA

Zip: 242XX

Submitted Via: Web

Date Sent: 2021-07-16

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4549039

Date Received: 2021-07-16

Issue: Took or threatened to take negative or legal action

Subissue: Threatened to sue you for very old debt

Consumer Complaint: XXXX original complaint. With all the companies responses. Per Your last communication response through cfpb Although we submit updates to the reporting agencies each month, we do not furnish information that accounts are past due to the credit reporting agencies. Depending on the current condition of a given account, we will furnish an account as either Account assigned to internal or external collections, Account paid in full, was a collection account, or Account paid in full for less than the full balance. I was. Notified today that you flagged me for non payment on all XXXX credit bureaus. You also stated you would stop debt collection for 90 days in the same prior communication they cfpb. Per this exact conversation dated - XX/XX/XXXX You convey that you can not afford to pay the balance due to recent financial hardship related to the COVID-19 pandemic. We are sensitive to your situation, and in keeping with the Hardship guidelines found in Article 2 of our Consumer Bill of Rights, we have placed a temporary hold on collection activities against you for the next 90 days. ATTACHMENTS XXXX ( XXXX KB ) Feedback provided STATUS Feedback provided on XX/XX/XXXX Which you have violated. I contacted your company to make an effort to pay your company shortly before court. Your Supervisor stated he would not make any deal or option for payment until my complaint was removed. I called again a week later and was told the same thing. You have violated my right to freedom of speech. Your company has violated my rights multiple times. If I filed a complaint originally it was because you were breaking the law. Then you refuse my offer to settle debt, until I remove my complaint for you violating my federal rights in the first place. So I went to court. Your representative did not show up. The judge waited for hours. They still did not show up. I was told the case was closed. Today I am notified that you violated my credit. AGAIN. what happen to 90 days? XX/XX/XXXX thru XX/XX/XXXX hmm What happen to forcing me to remove my complaint? You won't make a deal for repayment until I remove my complaint. I told you I wouldn't remove it. You can not force me to remove a complaint against you or your company. Then you no showed for court. I told the judge what you did. So please. If you would like to push this matter further. I would be glad to find a very over zealous attorney. This is now my 2nd official federal complaint against your company for violating laws that were put in place to protect individuals from companies like you. You refused to settle. Because of complaints I filed. You didn't show up to court. And the you violated my 90 days of covid consumer protection.

Company Response:

State: MO

Zip: 656XX

Submitted Via: Web

Date Sent: 2021-07-16

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.