ENCORE CAPITAL GROUP INC.


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"Products" offered by ENCORE CAPITAL GROUP INC. with at least one, but usually more complaints:

Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account -
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Consumer Loan - Installment loan
Consumer Loan - Personal line of credit
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card - Store credit card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Store credit card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - Federal student loan
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Medical
Debt collection - Medical debt
Debt collection - Mortgage
Debt collection - Mortgage debt
Debt collection - Non-federal student loan
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan
Debt collection - Payday loan debt
Debt collection - Private student loan debt
Debt collection - Rental debt
Debt collection - Telecommunications debt
Debt or credit management - Credit repair services
Debt or credit management - Debt settlement
Money transfer, virtual currency, or money service - Debt settlement
Mortgage - Conventional fixed mortgage
Mortgage - Conventional home mortgage
Mortgage - FHA mortgage
Mortgage - Home equity loan or line of credit
Mortgage - Other mortgage
Mortgage - Other type of mortgage
Other financial service - Credit repair
Other financial service - Debt settlement
Other financial service - Refund anticipation check
Payday loan -
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Prepaid card - General purpose card
Prepaid card - Other special purpose card
Student loan - Federal student loan servicing
Student loan - Non-federal student loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan

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Complaint ID: 7919073

Date Received: 2023-11-29

Issue: Took or threatened to take negative or legal action

Subissue: Threatened or suggested your credit would be damaged

Consumer Complaint: Midland credit management had gotten an account to a credit card that was closed, when MCM contacted me they told me if i didnt set up a payment agreement with them they would take me to court, take my home or my wifes car if i lost in court to pay the debt, i set up a payment agreement for {$50.00} a month until paid in full was informed that if I canceled the agreement they would claim the full amount from my bank account and if they could not get the full amount from my bank account they would take me to court, i filed a complaint with CFPB due to them reporting missed payments but not payments made, their responce to the complaint was to stop the pay agreement, they refused to answer any calls i made to them for over a month, during the time of 30 days they had reported missed payments to XXXX and reported collection to XXXX XXXX XXXX has already removed this account from my report because MCM lied on the report, reporting missed payments the whole time, i sent screenshots of my bank account and letters MCM sent me showing payments made ( i still have the proof ) now the MCM has stopped the pay agreement as their responce for me filing a complaint with CFPB this is retaliation as they are damaging my report even worse then before! All i wanted was for them to report payments made as even though they was reporting the balance it was not explaining how payments was being made, i have been denied all forms of credit because of what they have done, they even lied to me on the phone saying they can not remove it from my credit report as they " didnt put it there '' so i know for a fact everything they are saying is a lie, so for this Retaliation, falure to accept payment, falsly reporting to credit bureaus and deception practices, i want them to remove this account from my credit report.

Company Response:

State: IA

Zip: 50125

Submitted Via: Web

Date Sent: 2023-11-29

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7919030

Date Received: 2023-11-29

Issue: Incorrect information on your report

Subissue: Information belongs to someone else

Consumer Complaint: 1. I have received email from XXXX that I was in collection with XXXX XXXX XXXX XXXX for delinquent Capital on e account. 2. I have talked to a staff in Capital one that I have received credit card with my full name, Social Security Number, Third party 's Address & Phone number. XXXX. Third party used credit card from Capital One & did not pay. 4. Contacted Credit report company & remove third address & Freeze the account.

Company Response:

State: CA

Zip: 90240

Submitted Via: Web

Date Sent: 2023-12-14

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7917495

Date Received: 2023-11-28

Issue: Incorrect information on your report

Subissue: Information belongs to someone else

Consumer Complaint: I filed a dispute with XXXX regarding the derogatory credit reporting from this creditor. XXXX XXXX XXXX responded to XXXX advising that the file was accurate and correct and no action will be taken. I respond back to XXXX XXXX XXXX in which I submitted a request for Verification of Debt which they received on XX/XX/XXXX ( I sent the letter via registered mailed through the USPS ). As of the date of this letter, XXXX XXXX XXXX has failed to respond back to my request. I re-disputed the case with XXXX once again as identify theft in which XXXX XXXX XXXX again just responded that the file was accurate and refused to remove the derogatory reporting. The failed to provide me nor XXXX any documentation to support their position and due to the failed to comply with the Request for Verification of Debt within the 30-days timeframe, the file must be removed. I filed a police report ( confirmation # XXXX ) with the XXXX XXXX XXXX on XX/XX/XXXX. I do not owe them, and they do not owe me anything. My request is simply to have this inaccurate file removed.

Company Response:

State: CA

Zip: 91740

Submitted Via: Web

Date Sent: 2023-11-28

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7912568

Date Received: 2023-11-27

Issue: Attempts to collect debt not owed

Subissue: Debt is not yours

Consumer Complaint: The dispute for the account with MIDLAND CREDIT MANAGEMEN that starts with # XXXX has been received and should be completed by XX/XX/XXXX. Source : Experian Date Submitted : XX/XX/XXXX Estimated Resolution Date : XX/XX/XXXX Report Number XXXX MIDLAND CREDIT MANAGEM Account XXXX Verified and Updated The information you disputed has been verified as accurate ; however, information unrelated to your dispute has been updated. Please review your report for the details. Account info Account name MIDLAND CREDIT MANAGEMEN Account number XXXX Account type Debt Buyer Responsibility Individual Date opened XX/XX/XXXX Status Collection account. {$2.00}, XXXX past due as of XX/XX/XXXX. Status updated XX/XX/XXXX Balance {$2300.00} Balance updated XX/XX/XXXX Recent payment - Monthly payment - Original balance {$2300.00} Highest balance - Original creditor XXXX XXXX Original account number XXXX

Company Response:

State: IL

Zip: 60406

Submitted Via: Web

Date Sent: 2023-11-27

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7911284

Date Received: 2023-11-27

Issue: Attempts to collect debt not owed

Subissue: Debt is not yours

Consumer Complaint: Received a voice message from XXXX ( identified as United States ) stating the message was for XXXX XXXX XXXX, requesting a callback at XXXX. I called the number provided spoke to " XXXX '' who stated the matter would be investigated and they would continue to attempt to collect the outstanding debt from 2017 from a pay day lender ( XXXX XXXX ). I informed " XXXX '' I had never heard of XXXX XXXX, she then asked me if I knew " XXXX XXXX '', which I replied no, she asked if I knew " XXXX XXXX '', I once again replied no. When I attempted to ask her for the documentation she hung up on me. Irritated, I called the XXXX number again and spoke with " XXXX ''. I retold the story, he asked me to confirm the last 4 digits of my social security number when he read them off. I confirmed and advised I had no knowledge of such a debt and to please provide me written documentation. He asked if a very old address was my current address, I advised him that his information was incorrect. He also then disconnected the call. I believe this is a collection company called Midland, they are clearly using improper tactics and not providing full details when they are making these accusatory telephone calls. I attempted to call the XXXX number again, only to discover it was now " Out of Service ''.

Company Response:

State: TX

Zip: 75023

Submitted Via: Web

Date Sent: 2023-11-27

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7911018

Date Received: 2023-11-27

Issue: Attempts to collect debt not owed

Subissue: Debt is not yours

Consumer Complaint: I received several calls from XXXX at Midland Credit Management ( XXXX ) over the Holiday weekend pertaining to collection of a debt for someone else. When they called me on XX/XX/23, I told them I was not who they are looking for ( verified address & name ) and asked them to stop calling. I asked them how they got my private phone number but they would not tell me. This information was obviously XXXX and incorrect.

Company Response:

State: MI

Zip: 48307

Submitted Via: Web

Date Sent: 2023-11-27

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7910847

Date Received: 2023-11-27

Issue: False statements or representation

Subissue: Attempted to collect wrong amount

Consumer Complaint: Ive been disputing this collection from my credit report for months now because there was so much missing information in the report. Im fully under the impression that Midland is incorrect and the collections account has caused severe issues in my financial life. Upon looking over my documents, Im realizing that the balance theyre attempting to collect on is not even correct. The balance on all 3 credit bureaus is listed as XXXX when the balance for the account in question was XXXX & Im sure I never made any payment to the original creditor nor to Midland. Each time Ive disputed the account with a bureau, midland adds more information to the report or adjusts existing information, but it has not been deleted. This has all occurred after being hounded by them with calls last summer repeatedly, most likely because the alleged debt was falling out of the statute of limitations in my state of Maryland. They would call at odd times from different numbers daily so it was nearly impossible to find peace at that time. Currently, the amount is incorrect, on XXXX theyve listed the account as Open Account while listed as Debt Buyer on XXXX, theyre now reporting late payments on XXXX beginning 6 months ago which is a completely arbitrary and inaccurate start time for non payment as Ive never paid a cent to Midland . On XXXX, they listed the original creditor as Midland Credit when this is impossible because to my knowledge they dont even offer credit. I never received any letter from them prior to the calls and credit bureau reports & Im not sure what address they have on file. Im not sure of the time that Midland purchased the credit but Im almost positive it is prior to the XX/XX/2022 date that theyve listed. At times Im afraid they will attempt to sue me and I will be hit with a default judgement because I am not receiving any correspondence. All the information is in shambles and I want it gone. Not altered and doctored as they realize the information theyre reporting is inaccurate & at this point I am prepared to sue.

Company Response:

State: MD

Zip: 21244

Submitted Via: Web

Date Sent: 2023-11-27

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7910604

Date Received: 2023-11-27

Issue: False statements or representation

Subissue: Attempted to collect wrong amount

Consumer Complaint: I owed XXXX XXXX. XXXX dollars and planned to pay off the debt. I suffered XXXX XXXX XXXX and during the Covid-19 pandemic. I was not able to remain employed as a XXXX of which I had been gainfully employed in since the early XXXX until around XXXX. I have since lived off of about XXXX a month. Of that amount, my mortgage alone takes up almost half of. I explained to Midland Credit that I would like to pay them a lesser amount and they said that it would be impossible for that. So now they want me to pay XXXX as a one time payment, or XXXX dollars over 24 months, or lastly, XXXX for 27 years. I feel that I have no other choice but to file bankruptcy because I know that poverty begets poverty and negativity. Thank you, with kind regards.

Company Response:

State: IL

Zip: 60628

Submitted Via: Web

Date Sent: 2023-11-27

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7907068

Date Received: 2023-11-28

Issue: Attempts to collect debt not owed

Subissue: Debt is not yours

Consumer Complaint: Midland credit management is not licensed to collect debt in the state of GA per XXXX. I would like them to stop contacting me and remove the account from my credit report. This debt collector engaged in abusive, deceptive, and unfair practices of the FDCPA which is prohibited. they furbished thus account that we didn't agree upon and I didn't sign an agreement on. A legal contract is signed by two parties and I didn't not participate in any of it. More so, they didn't follow the proper 5 step validation procedure which makes this unfair practices. According to the FDCPA I am entitled to {$1000.00} per violation and Cleary they violated my rights.

Company Response:

State: GA

Zip: 31206

Submitted Via: Web

Date Sent: 2023-11-28

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7906958

Date Received: 2023-11-27

Issue: Written notification about debt

Subissue: Didn't receive notice of right to dispute

Consumer Complaint: This notice is not a request for verification of the account or proof of my mailing address, but a request for validation made pursuant to the FDCPA laws. I humbly request that your agency/office sends me valid proof that I am legally obligated to pay you. Please provide me with the below mentioned things : * The amount you claim I owe you * Explain and show me how you have computed the amount * Send me the copies of any documents that prove I agreed to pay the alleged amount * Identify the original creditor * Confirm that the account has not crossed the XXXX period * Prove that you're a licensed debt collector * Show me your license numbers and registered agent. I would like to inform you that in case your agency has reported invalidated account information to any of the 3 main Credit Bureau 's such as XXXX, XXXX, XXXX, then it will be regarded as a fraudulent action under both the federal and state laws. Due to this reason, if any negative item is

Company Response:

State: MI

Zip: 48439

Submitted Via: Web

Date Sent: 2023-11-27

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.