ENCORE CAPITAL GROUP INC.


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"Products" offered by ENCORE CAPITAL GROUP INC. with at least one, but usually more complaints:

Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account -
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Consumer Loan - Installment loan
Consumer Loan - Personal line of credit
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card - Store credit card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Store credit card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - Federal student loan
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Medical
Debt collection - Medical debt
Debt collection - Mortgage
Debt collection - Mortgage debt
Debt collection - Non-federal student loan
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan
Debt collection - Payday loan debt
Debt collection - Private student loan debt
Debt collection - Rental debt
Debt collection - Telecommunications debt
Debt or credit management - Credit repair services
Debt or credit management - Debt settlement
Money transfer, virtual currency, or money service - Debt settlement
Mortgage - Conventional fixed mortgage
Mortgage - Conventional home mortgage
Mortgage - FHA mortgage
Mortgage - Home equity loan or line of credit
Mortgage - Other mortgage
Mortgage - Other type of mortgage
Other financial service - Credit repair
Other financial service - Debt settlement
Other financial service - Refund anticipation check
Payday loan -
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Prepaid card - General purpose card
Prepaid card - Other special purpose card
Student loan - Federal student loan servicing
Student loan - Non-federal student loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan

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Complaint ID: 7936770

Date Received: 2023-12-02

Issue: Incorrect information on your report

Subissue: Account status incorrect

Consumer Complaint: This is inaccurately reporting on my credit report. I need this to cease and desist off my reports. This company has been trying to destroy my name. Places collection account debts on my social security number without my authorization or consent. The consumer consents to whats reported on their personal credit profile. I have never done business and have no signed contracts with this company. There is no collateral estoppel and promissory estoppel thats I have ever used or signed with this company. Please stop all reporting on all credit bureaus. This is the 2nd attempt for resolution prior to legal proceedings.

Company Response:

State: TX

Zip: 76036

Submitted Via: Web

Date Sent: 2023-12-02

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7936071

Date Received: 2023-12-01

Issue: Written notification about debt

Subissue: Didn't receive enough information to verify debt

Consumer Complaint: The account in question was written off by the original creditor from charge-off in XXXX, I received a 1099C and paid this amount through means of taxes from filing as income ( as required ) when received. On XX/XX/XXXX, I received a letter from XXXX XXXX stating that on XX/XX/XXXX the account was sold to Midland Credit Management. Midland failed to send the appropriate information or any communication of any kind until XX/XX/XXXX ( which is past the 5 days ) of that date of sale. The materials requested by myself were as follows : - Original contract between myself and XXXX XXXX with signature - The Purchase Agreement between myself and XXXX XXXX with my signature - Midland 's License/Agreement to do business within my state of residence ; and if the sold account belongs to any other company, what is the licensing/contracting agreement between that company and Midland Credit Mgmt. - Any contractual obligation with Midland with my signature on it annotating I am legally obligated or in any binding agreement with Midland to pay a charged off amount which was 1099C'ed. - A itemized breakdown of any presumed charges on the account which includes interest charges on the account, any additional fee 's added to account throughout the life ( to include after default/charge off ) ; the last date a payment was made on this account - Provide any proof of service for delivery of items to validate/verify receiving of these documents ( which they have no sent ). On XX/XX/XXXX, a separate letter was sent ( with none of the material above given ), as a " Pre-Legal Notification '' ( which in the context of the wording can is threatening legal action ) which is a direct violation of the FDCPA.

Company Response:

State: OK

Zip: 73099

Submitted Via: Web

Date Sent: 2023-12-01

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7935999

Date Received: 2023-12-01

Issue: Attempts to collect debt not owed

Subissue: Debt is not yours

Consumer Complaint: Id like it noted that I have filed XXXX separate complaints. In XX/XX/2023 they agreed to remove this charge off of my account but then they never removed it, and then stated on XXXX XXXX that I had a missed payment ( or thats what they told the XXXX ) however, Ive no idea of this account, the information is wrong and they violated HIPPA. When I called for assistance the man on the phone was aggressive, stated that XXXX wasnt my name and then proceeded to inform me that he would not help unless I gave them permission to contact me directly. As they are a third party l, they should have no right to my medical files and payments for my insurance. The man on the phone transferred me to his manager and the manager gave me the narration of debt collectors and that he would not be able to assist until I allowed them to unseal the datawhile acknowledging that the they were indeed supposed to remove this charge off of my accounts. This is illegal and needs to be dealt with because they claimed that I have missed payments, affecting my scores and are continually haulting improvement.

Company Response:

State: TX

Zip: 786XX

Submitted Via: Web

Date Sent: 2023-12-01

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7935929

Date Received: 2023-12-01

Issue: Getting a credit card

Subissue: Card opened without my consent or knowledge

Consumer Complaint: Apparently someone got a credit card in my name in XXXX of 2006, i was completely unaware of this until recently when a letter was sent to my parents house. why they waited 17 years to inform me is just insane and why the letter was sent to my parents i have no idea but they have been garnishing my wages for over a year. i knew about the garnishment but just assumed it was for a XXXX bill i owe so i didnt question it. They have already taken almost {$3000.00} from me. i want this garnishment stopped and my money back and i want to know what address the card was sent to and where the bills were sent to and what was purchased and where from also. i am struggling right now and my car needs to be fixed so i can keep my job and i have no extra money because they are taking it from me.

Company Response:

State: MI

Zip: 48473

Submitted Via: Web

Date Sent: 2023-12-01

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7935254

Date Received: 2023-12-01

Issue: Attempts to collect debt not owed

Subissue: Debt is not yours

Consumer Complaint: Request for Debt Validation or removal from credit report over 30 days ( no reply from debt collector ) Debt is still present on my most recent credit report Alleged Debt is not Known and not Validated via my written request via certified mail This Debt Collector has made false claims on my credit report Filed a complaint viXXXX XXXX -issue left unresolved.

Company Response:

State: MA

Zip: 021XX

Submitted Via: Web

Date Sent: 2023-12-01

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7935033

Date Received: 2023-12-01

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Consumer Complaint: Midland credit management is a financial institution by definition and alleges they sent me a validation letter and that they legally can violate my right to privacy. I need documentary proof of the 3 notices that should have been sent to me before this company reported anything on my consumer report. I never had any agreement with midland or any other company they are referencing. I need proof of a letter stating midland would be reporting to my consumer report where they gave me an opportunity to sign my signature approving of this or admitting I owe them any debt. I never had an agreement with the alleged original creditor so I definitely dont have any agreement with midland credit management XXXX Midland credit management as a financial institution does not have any rights that trump my right to privacy as a consumer

Company Response:

State: GA

Zip: 30341

Submitted Via: Web

Date Sent: 2023-12-01

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7934991

Date Received: 2023-12-01

Issue: Attempts to collect debt not owed

Subissue: Debt was result of identity theft

Consumer Complaint: MIDLAND CREDIT MANAGEMENT continues to send me letters stating that I owe them a debt. I have informed them in writing that I am not refusing to pay the debt but I am not aware of having an account with them. I have asked them to provide me with a signed contract between them and myself so that I can ensure that I am not a victim of identity theft. They responded telling me if I don't believe the debt is mine for me to file an identity theft report, which I have done. I am still receiving letters from them offering me a discounted fee, but they still can not provide me with the evidence that I have an account with them. The last letter says I have been pre approved for a discounted rate, and I want to know how I was approved, was my social security number ran, without my permission? This company seems very fraudulent because they can't provide me with proof that I have an account with them, but they continue to offer discounts on the alleged debt.

Company Response:

State: TN

Zip: 37128

Submitted Via: Web

Date Sent: 2023-12-01

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7933809

Date Received: 2023-12-01

Issue: Took or threatened to take negative or legal action

Subissue: Threatened to sue you for very old debt

Consumer Complaint: I was billed for a XXXX XXXX account that i dont recall ever having from the year XXXX, and then the debt was sold to asset llc in XXXX in which i still wasnt aware of. Now fast forward to XX/XX/XXXX, my bank accounts were frozeb and had an hold put on them for over XXXX, XXXX dollars per account including my kids student accounts. My rent, my lights, all bills are paid thru my account and im a single parent and XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I am flat broke during the worse possible time of the year and all this happened without any letters or warnings. I need this unlawful act resolved immediately before me and my kids are deemed homeless

Company Response:

State: FL

Zip: 33324

Submitted Via: Web

Date Sent: 2023-12-01

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7931112

Date Received: 2023-11-30

Issue: False statements or representation

Subissue: Attempted to collect wrong amount

Consumer Complaint: Debt Collection From MIDLAND CREDIT Management trying to collect debt from me that I have no knowledge of. I am not liable for the debt that MIDLAND CREDIT Management claim I owe. I also stated that I do not have a CONTRACT with MINDLAND CREDIT MANAGEMENT that shows I owe money to MIDLAND CREDIT and they have no right to keep calling my phone number which I stated that I do not want to recieve the phone call anymore. I also request my Collections to be removed off my account since they can not PROVIDE me with " DEBT VALIDATION LETTER ''

Company Response:

State: TX

Zip: 754XX

Submitted Via: Web

Date Sent: 2023-11-30

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7929669

Date Received: 2023-11-30

Issue: Attempts to collect debt not owed

Subissue: Debt was already discharged in bankruptcy and is no longer owed

Consumer Complaint: ATTN : CFO NOTICE TO AGENT IS NOTICE TO PRINCIPAL NOTICE TO PRINCIPAL IS NOTICE TO AGENT Collection agency Midland Credit Management violated 15 USC 1692 ( d ) ( 2 ), 15 USC 1692 ( e ) ( 2 ) and also 15 USC 1692 ( k ) violated my privacy and federal law which has caused me to be denied extensions of my credit for personal and family, or household purposes. It is also causing mental anguish and severe stress. I did not have a contract with Midland Credit Management! I did look up Midland Credit Management and many lawsuits were filed against them

Company Response:

State: MD

Zip: 21403

Submitted Via: Web

Date Sent: 2023-11-30

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.