ENCORE CAPITAL GROUP INC.


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"Products" offered by ENCORE CAPITAL GROUP INC. with at least one, but usually more complaints:

Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account -
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Consumer Loan - Installment loan
Consumer Loan - Personal line of credit
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card - Store credit card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Store credit card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - Federal student loan
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Medical
Debt collection - Medical debt
Debt collection - Mortgage
Debt collection - Mortgage debt
Debt collection - Non-federal student loan
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan
Debt collection - Payday loan debt
Debt collection - Private student loan debt
Debt collection - Rental debt
Debt collection - Telecommunications debt
Debt or credit management - Credit repair services
Debt or credit management - Debt settlement
Money transfer, virtual currency, or money service - Debt settlement
Mortgage - Conventional fixed mortgage
Mortgage - Conventional home mortgage
Mortgage - FHA mortgage
Mortgage - Home equity loan or line of credit
Mortgage - Other mortgage
Mortgage - Other type of mortgage
Other financial service - Credit repair
Other financial service - Debt settlement
Other financial service - Refund anticipation check
Payday loan -
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Prepaid card - General purpose card
Prepaid card - Other special purpose card
Student loan - Federal student loan servicing
Student loan - Non-federal student loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan

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Complaint ID: 5432618

Date Received: 2022-04-11

Issue: Attempts to collect debt not owed

Subissue: Debt is not yours

Consumer Complaint: Sent off multiple letters to resolve this issue and have yet to receive a response or paid invoice.

Company Response:

State: IN

Zip: 47714

Submitted Via: Web

Date Sent: 2022-04-11

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5429598

Date Received: 2022-04-10

Issue: Attempts to collect debt not owed

Subissue: Debt was result of identity theft

Consumer Complaint: Mother has put myself down as a co-sign with a bank credit card from XXXX XXXX Bank with intentions to help my credit in XXXX Credit card was closed out in years of XXXX by XXXXXXXX XXXX Bank which we , my mother and I, made a phone call to them to make sure the credit card was closed with a XXXX balance. XXXX XXXX Bank has no documentation of this since its beyond a 3 months span. Midland Credit Management ( debt collector ) claims the card reopened and is attempting to collect a debt with the amount of {$2900.00}. Midland claimed a payment was made on XX/XX/19 for the amount of {$150.00} under my name. Midland was not able to provide accurate account information the payment came out of, along with purchases made when asked. Midland Credit pursued a civil summons attempting to collect the debt in the month of XXXX. I have taken action and responded back to Midland that I do not owe/unaware of this debt which may be the result of a fraudulent attempt with my information by another individual. I did not reopen the XXXX XXXX Bank card, I do not owe the amount of {$2900.00} to Midland Credit Management nor XXXX XXXX Bank, and have not made any payments towards the amount listed above on a bank card from issued by XXXX XXXX Bank. There is no evidence that the payment came from my current nor previous bank statements dating back to the time of this claim.

Company Response:

State: KY

Zip: 40509

Submitted Via: Web

Date Sent: 2022-04-10

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5429472

Date Received: 2022-04-10

Issue: False statements or representation

Subissue: Attempted to collect wrong amount

Consumer Complaint: On XX/XX/2022 Midland credit have been sending me bills speaking about a balance for a previous credit card and the amount of {$520.00}. Every month I send them {$20.00}. On XX/XX/XXXX I had called in to see what the amount was that I could pay it off. They offered me a deal of {$470.00}. I then had to go to a friend to borrow the money I loaded it on a prepaid XXXX card. I called them back and gave him the information on the card along with the security. They kept saying that they didn't receive the amount ended up the card was declined. When I had called the cord later within XXXX minutes the card had been completely drained and was spent at numerous places like walmart.com. the people told me that they were with Midland credit they even gave me an account number and everything. I have no idea on what to do next. And they recently sent me another bill for a {$20.00} due by the end of the month the difference is now it's a different XXXX XXXX XXXX they have sent.

Company Response:

State: OH

Zip: 437XX

Submitted Via: Web

Date Sent: 2022-04-26

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5428997

Date Received: 2022-04-10

Issue: False statements or representation

Subissue: Attempted to collect wrong amount

Consumer Complaint: 4 accounts with XXXX XXXX were charged off in XXXX. In XXXX, monies were paid to all the 4 accounts charged off because the XXXX cruise was canceled due COVID-19. During the validation period, I informed XXXX XXXX and the collection companies that the amount claimed was not accurate. XXXX XXXX refused to acknowledge monies credited to the 4 accounts and then sold the accounts to Collection companies. The collection companies were also informed the amounts are inaccurate and refuse to credit the accounts properly, XXXX XXXX has credited only one account and not all accounts and has sold accounts to collections companies indicating in inaccurate amounts owed and the credit collection has updated my credit report to reflect amounts that are inaccurate. I requested validation during FTC law and regulation of the amounts owed and they have failed to validate the amounts actually owed for each account. Based on FTC law, the account should be settled and my credit report should be updated to reflect that the accounts are settled and closed without reflecting a derogatory entry.

Company Response:

State: CA

Zip: 91761

Submitted Via: Web

Date Sent: 2022-04-10

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5428768

Date Received: 2022-04-10

Issue: False statements or representation

Subissue: Attempted to collect wrong amount

Consumer Complaint: EVERYTIME, I DISPUTE THE ALEGED ACCOUNT WITH MIDLAND FUNDING, THE AMOUNT CHANGES {$1.00} INCREASE THEN A COUPLE DAYS LATER {$1.00} DECREASE AND IT EFFECTS MY CREDIT SCORE AS IF I MISSED A PAYMENT. I'VE DONE RESEARCH ON THE COMPANY AND THEY HAVE MANY COMPLAINTS OF UNFAIR PRACTICES AND LAWSUITS REGAURDING THEIR COLLECTION ATTEMPTS.

Company Response:

State: VA

Zip: 23608

Submitted Via: Web

Date Sent: 2022-04-10

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5428629

Date Received: 2022-04-10

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Consumer Complaint: In accordance with the Fair Credit Reporting Act, Midland Credit ManagementXXXX XXXX Account XXXX XXXX, has violated my rights. 15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish an account without my written instructions.

Company Response:

State: TX

Zip: 77340

Submitted Via: Web

Date Sent: 2022-04-10

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5428450

Date Received: 2022-04-09

Issue: Attempts to collect debt not owed

Subissue: Debt is not yours

Consumer Complaint: In accordance with the Fair Credit Reporting act MIDLAND FUNDING Account XXXX, has violated my rights. 15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions. Back in XXXX, and XXXX I sent Midland Funding a letters asking for validation for this Unknown account. through USPS XXXX mail service.

Company Response:

State: CA

Zip: 92336

Submitted Via: Web

Date Sent: 2022-04-09

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5428115

Date Received: 2022-04-09

Issue: Took or threatened to take negative or legal action

Subissue: Threatened or suggested your credit would be damaged

Consumer Complaint: I had an account with Midland credit management on auto pay for over a year now. Always paying as agreed. I got a new debit card from my bank, my old one expired on XX/XX/22. All of my XXXX payments went through, no problems, except this one with Midland. On the XXXX they say it didn't go through. They then turned it over to collections on XX/XX/22. I tried to get them to fix it and put it back how it was and pay the " late '' payment if they removed it from my credit report like it was before. I was told they would not remove it unless I paid it in full. Now my credit is being affected because they reported it, and it was not my fault the payment did not go through, my card was valid until XX/XX/22 And then I activated the new one I received. I just want it put back how it was and continue my payments without it being on my credit report. I have screenshots of the entire chat with an account manager.

Company Response:

State: OR

Zip: 973XX

Submitted Via: Web

Date Sent: 2022-04-09

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5427885

Date Received: 2022-04-09

Issue: False statements or representation

Subissue: Attempted to collect wrong amount

Consumer Complaint: This account started reporting to XXXX on XXXX XXXX stating I owe XXXX they reported XX/XX/XXXX then XX/XX/XXXX and XXXX XXXX at the same amount then it changed to {$1500.00} from XXXX to current XX/XX/XXXX I've contacted midland and I spoke to someone about a debit validation letter I never received also they told me the reason the amount changed was because I've was giving a credit because I met a certain criteria I asked if they can send me something explaining what kind of credit that was they said they couldn't, and also this amount of XXXX is on my credit report as the original about and that's in accurate as well XXXX reported midland XXXX amount and they are now saying XXXX is accurate and It isn't im not sure what I owe them if I did because reporting is incorrect and there's not validations or written paperwork to back this up I'm just lost the

Company Response:

State: NC

Zip: 283XX

Submitted Via: Web

Date Sent: 2022-04-09

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5427509

Date Received: 2022-04-09

Issue: False statements or representation

Subissue: Attempted to collect wrong amount

Consumer Complaint: I was sued by Midland funding on a debt that they purchased. The debt was charged off. They have a totally different amount than the charge off. They NEVER gave me Notice. After reaching out to them, plus number of times challenging through the credit bureaus I finally had them send me some documentation concerning the debt in question. I researched Midland and found that they filed suit on XX/XX/XXXX in XXXX XXXX and posted service to XXXX XXXX XXXX XXXX XXXX Virginia XXXX Please see Attachments : I have not lived at this location since XXXX. So for starters, this was a volitation of Federal law given the facts that in their possession from the documents they sent me shows Clearly that I lived at XXXX XXXX XXXX XXXX Virginia at the time from the creditor 's Statement balance of {XXXX} Which I may add is in XXXX XXXX XXXX XXXX Virginia Not XXXX XXXX. Please see Attachments : As I mention those two facts shows they are in violation of Federal Law. In XXXX was was living in XXXX XXXX up to XXXX. I was living in Maryland from XXXX until XXXX and I did not get notice of none of this process from this company. However this company chose to Violated federal Law and my rights by posting a notice on an address that I have not live at since XXXX which was a convenience to them instead of following federal Law. They sued for {XXXX}, the account had a balance of {$670.00} on my credit it shows {XXXX}. Collection another violation of my rights with the wrong amounts. see Attachments : This company has refused to remove this off my credit and caused me to miss out on buying a house and brought my credit down.

Company Response:

State: VA

Zip: 238XX

Submitted Via: Web

Date Sent: 2022-04-09

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.