ENCORE CAPITAL GROUP INC.


If you believe a complaint deserves more attention hit the up arrow, or hit the down arrow if you find it less important.
"Products" offered by ENCORE CAPITAL GROUP INC. with at least one, but usually more complaints:

Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account -
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Consumer Loan - Installment loan
Consumer Loan - Personal line of credit
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card - Store credit card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Store credit card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - Federal student loan
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Medical
Debt collection - Medical debt
Debt collection - Mortgage
Debt collection - Mortgage debt
Debt collection - Non-federal student loan
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan
Debt collection - Payday loan debt
Debt collection - Private student loan debt
Debt collection - Rental debt
Debt collection - Telecommunications debt
Debt or credit management - Credit repair services
Debt or credit management - Debt settlement
Money transfer, virtual currency, or money service - Debt settlement
Mortgage - Conventional fixed mortgage
Mortgage - Conventional home mortgage
Mortgage - FHA mortgage
Mortgage - Home equity loan or line of credit
Mortgage - Other mortgage
Mortgage - Other type of mortgage
Other financial service - Credit repair
Other financial service - Debt settlement
Other financial service - Refund anticipation check
Payday loan -
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Prepaid card - General purpose card
Prepaid card - Other special purpose card
Student loan - Federal student loan servicing
Student loan - Non-federal student loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan

Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.
Complaint ID: 6173612

Date Received: 2022-11-08

Issue: Attempts to collect debt not owed

Subissue: Debt was result of identity theft

Consumer Complaint: Through the response received from the creditor, I would like to inform you that your company has violated 15 USC 1692j ( a ) because your company furnished a deceptive form to create a false belief in me as a consumer that the Creditor was attempting to collect the debt but in reality it was not true. Midland Credit Management violated numerous FRCR laws when it fraudulently tried to get me to pay a debt that was a result of my stolen identity Account # XXXX ( {$5700.00} ) on or around XX/XX/2022. I was a victim of identity theft, I was made aware on XX/XX/2022 ( Police Report # XXXX ). Midland Credit Management has used deceptive tactics in the past to get me to pay for items that didn't belong to me. Pursuant to 15 USC 1692j ( b ), any person who violated the above-mentioned section shall be liable to the extent as mentioned under 15 USC 1692k i.e. {$1000.00} ( XXXX XXXX USD ). Also, I am including an invoice in the about of {$4500.00} ( XXXX XXXX XXXX XXXX USD ) the amount it will cost to repair my credit. If you fail to pay for the violation I will escalate this matter to federal court, if you prefer to settle this matter out of court please make an offer.

Company Response:

State: MI

Zip: 482XX

Submitted Via: Web

Date Sent: 2022-11-08

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 6173342

Date Received: 2022-11-08

Issue: Attempts to collect debt not owed

Subissue: Debt was result of identity theft

Consumer Complaint: Ive been filing disputes for months abt this unauthorized fraudulent account. I received an email alert from XXXX credit that said my email and social had been detected on the XXXX XXXX Later that day I changed most of my passwords due to this being the XXXX time this year this happened. I noticed in my spam there were several emails from loan and credit card companies. I have reason to believe either and old neighbor or relative opened this account without my permission for years. This account was sold to collections which is further damaging my XXXX XXXX

Company Response:

State: MO

Zip: XXXXX

Submitted Via: Web

Date Sent: 2022-11-08

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 6170451

Date Received: 2022-11-05

Issue: Written notification about debt

Subissue: Didn't receive notice of right to dispute

Consumer Complaint: Midland Credit Management composed a letter XX/XX/2022 stating that they had acquired an account from a company that I owed. Midland violated my rights according to the Fair Debt Collection Practice Act because they did not include in that letter, nor did they send a letter within 5 days that stated : Section 15 USC 1692g ( a ) ( a ) Notice of debt ; contents Within five days after the initial communication with a consumer in connection with the collection of any debt, a debt collector shall, unless the following information is contained in the initial communication or the consumer has paid the debt, send the consumer a written notice containing -- ( 3 ) a statement that unless the consumer, within thirty days after receipt of the notice, disputes the validity of the debt, or any portion thereof, the debt will be assumed to be valid by the debt collector ; ( 4 ) a statement that if the consumer notifies the debt collector in writing within the thirty-day period that the debt, or any portion thereof, is disputed, the debt collector will obtain verification of the debt or a copy of a judgment against the consumer and a copy of such verification or judgment will be mailed to the consumer by the debt collector ; and ( 5 ) a statement that, upon the consumer 's written request within the thirty-day period, the debt collector will provide the consumer with the name and address of the original creditor, if different from the current creditor I have enclosed proof of that letter. I, in turn, sent them a letter stating that they violated my rights and what section that they violated. They sent me another letter and that letter also did not have those REGULATIONS. This company is not abiding by the law and they continue to contact me, despite breaking the law. Date of first letter Midland Credit Management sent : XX/XX/2022. Date of letter that I sent to them : XX/XX/2022 Certified receipt from post office shows me mailing the letter on XX/XX/2022. The signed for the letter on XXXX. Date of second letter from Midland : XX/XX/2022

Company Response:

State: AL

Zip: 360XX

Submitted Via: Web

Date Sent: 2022-11-05

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 6169928

Date Received: 2022-11-05

Issue: Attempts to collect debt not owed

Subissue: Debt was result of identity theft

Consumer Complaint: Midland Credit Management placed two collection lines on my credit report without providing me a chance to send a validation challenge. This was a brazen violation of my rights. I successfully got these lines removed from my credit reports as the documents that they presented ( eventually ) were clearly doctored and contained no identifying information that any of these lines were mine. This includes : lack of signatures, no ssi number, no birth date, etc. This company has now proceeded to harass me through XXXX XXXX XXXX ( their lawyer ) by threatening to sue me for an invalid debt, repeated phone calls numerous times throughout the day and by mail.

Company Response:

State: MN

Zip: 55416

Submitted Via: Web

Date Sent: 2022-11-05

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 6167818

Date Received: 2022-11-06

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Consumer Complaint: in accordance with the Fair Credit Reporting act Midland Credit Management has violated my rights. 15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish an account without my written instructions. I have not been contacted by this company at all.

Company Response:

State: CA

Zip: 94589

Submitted Via: Web

Date Sent: 2022-11-06

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 6167371

Date Received: 2022-11-04

Issue: Incorrect information on your report

Subissue: Information belongs to someone else

Consumer Complaint: Someone was able to open accounts in my name using my personal information and an old address I havent resided at in years. Cell phone accounts were opened up in my name as well. According to these companies the signatures arent mine and the years these accounts were opened I showed them proof I havent lived at the address in years

Company Response:

State: MD

Zip: 20653

Submitted Via: Web

Date Sent: 2022-11-04

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 6166169

Date Received: 2022-11-04

Issue: Incorrect information on your report

Subissue: Information belongs to someone else

Consumer Complaint: My personal information was fraudulently used to open a credit account. They used an address and phone number I've never do much as seen. I've tried to explain everything to XXXX but they don't care. They claim to investigate, but that's a lie. If they had they should see I had nothing to do with the account.

Company Response:

State: TX

Zip: 78753

Submitted Via: Web

Date Sent: 2022-11-04

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 6166083

Date Received: 2022-11-04

Issue: Incorrect information on your report

Subissue: Account information incorrect

Consumer Complaint: I never had a account with " Midland Finding. '' Don't know them and never heard of them. It's for {$1100.00} dollars. I would like to have this removed immediately. Thank you!!

Company Response:

State: CA

Zip: 92553

Submitted Via: Web

Date Sent: 2022-11-04

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 6165694

Date Received: 2022-11-04

Issue: Communication tactics

Subissue: Frequent or repeated calls

Consumer Complaint: Midland Credit Management continues to call every day, spamming my cell phone number multiple times. I never had any prior dealings with this company, I owe no debt to them nor do I have any unpaid outstanding debts with anyone. Here 's the most recent call log of their spam calls : XXXX XXXX XXXXXXXX XXXX PDT XXXX XXXX XXXX XXXX PDT XXXX XXXX XXXXXXXX XXXX PDT XXXX XXXX XXXXXXXX XXXX PDT

Company Response:

State: CA

Zip: 92103

Submitted Via: Web

Date Sent: 2022-11-04

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 6164815

Date Received: 2022-11-05

Issue: Communication tactics

Subissue: Used obscene, profane, or other abusive language

Consumer Complaint: I have been contacted several times by this company claiming I have a debt that is owed to them in a card that was stolen and was eventually supposedly resolved by XXXX XXXX. When I explained this to the debt collector he then proceeded to use foul language with me calling me slurs and telling me it was my debt and did not offer a solution since clearly this collection was not supposed to happen as I was promised. This is all being handled in professionally.

Company Response:

State: NC

Zip: 287XX

Submitted Via: Web

Date Sent: 2022-11-05

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.