ENCORE CAPITAL GROUP INC.


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"Products" offered by ENCORE CAPITAL GROUP INC. with at least one, but usually more complaints:

Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account -
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Consumer Loan - Installment loan
Consumer Loan - Personal line of credit
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card - Store credit card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Store credit card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - Federal student loan
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Medical
Debt collection - Medical debt
Debt collection - Mortgage
Debt collection - Mortgage debt
Debt collection - Non-federal student loan
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan
Debt collection - Payday loan debt
Debt collection - Private student loan debt
Debt collection - Rental debt
Debt collection - Telecommunications debt
Debt or credit management - Credit repair services
Debt or credit management - Debt settlement
Money transfer, virtual currency, or money service - Debt settlement
Mortgage - Conventional fixed mortgage
Mortgage - Conventional home mortgage
Mortgage - FHA mortgage
Mortgage - Home equity loan or line of credit
Mortgage - Other mortgage
Mortgage - Other type of mortgage
Other financial service - Credit repair
Other financial service - Debt settlement
Other financial service - Refund anticipation check
Payday loan -
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Prepaid card - General purpose card
Prepaid card - Other special purpose card
Student loan - Federal student loan servicing
Student loan - Non-federal student loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan

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Complaint ID: 6416457

Date Received: 2023-01-09

Issue: Attempts to collect debt not owed

Subissue: Debt was result of identity theft

Consumer Complaint: I just received an letter in the mail stating that I owe over XXXX XXXX dollars for a credit card I didnt even have or havent any knowledge about, the representative over the phone says it was back in the early XXXX. I havent received a credit card by a company providen or asset acceptance , LLC and they want to garnish my pay check, to pay this amount that Im not aware of I dont know nothing about this credit card or debit collector thats in my name, please help I dont have a clue, I never been through this before, how someone can get my name and personal information. This confessions me, that a person stole my identity account # XXXX Im at the police station right now to report identity theft. This is the first notice I received in the mail, that why Im scared nervous and upset at the same time.

Company Response:

State: FL

Zip: 331XX

Submitted Via: Web

Date Sent: 2023-01-09

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6416008

Date Received: 2023-01-09

Issue: Attempts to collect debt not owed

Subissue: Debt was result of identity theft

Consumer Complaint: XXXXXXXX XXXX is sending me to collections for an account for XXXX and one for a XXXX XXXX. I have never ever had these accounts or applied for any accounts with either of these companies. I have tried to dispute multiple times through the credit bureau but because the company says they are valid they listen. These are fraudulent charges and created by someone else or they are billing the incorrect person. They do not and should not have my information attached to anything and they will not remove it from my credit report.

Company Response:

State: AZ

Zip: 85335

Submitted Via: Web

Date Sent: 2023-01-09

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6415581

Date Received: 2023-01-09

Issue: Took or threatened to take negative or legal action

Subissue: Threatened to sue you for very old debt

Consumer Complaint: I have paid mid land credit management and it was removed from my credit report however they say they didnt receive payment? They want me to pay twice. It was removed from my credit report and they want me to still be obligated

Company Response:

State: FL

Zip: 33313

Submitted Via: Web

Date Sent: 2023-01-09

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6414941

Date Received: 2023-01-10

Issue: Attempts to collect debt not owed

Subissue: Debt is not yours

Consumer Complaint: I am submitting this complaint on MIDLAND FUNDING because this company is continuing to report inaccurate information to the consumer reporting agencies after I had already put them on notice that the alleged debt has not been legally validated and because of errors being furnished to the consumer reporting agencies. Since this company is the data furnisher of information to the consumer reporting agencies this company had the DUTY to delete the information from my consumer files and not report any inaccurate or incomplete information there after notice. XX/XX/XXXX I sent Midland Funding a debt validation request at the address they received disputes to XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXXXXXX XXXX XXXXXXXX tracking XXXX. XX/XX/XXXX Midland Funding received my request. After they received my request this company was still reporting new updated information to the consumer reporting agencies. Midland Funding failed to cease the collection and reporting of to the consumer reporting agencies until the debt had been properly validated by me. XX/XX/XXXX Midland sent me a response letter NOT specifying any information requiring the debt validation request I had sent. Instead they sent a response based on the indirect disputes through the consumer reporting agencies in regards to inaccurate information. Midland Funding specifies that the information they are furnishing is accurate. What really through me for a loop is the information that they included in this letter. So, Midland Funding purchased this debt from the original creditor on XX/XX/XXXX with the original charge off amount of {$8400.00}. Midland Funding has included a chart table of payments being made AFTER they purchased the debt from XXXX for the dollar amounts ranging from $ XXXX {$73.00}. Midland also states that the Total Payments/Adjustment Applied is a {$0.00} amount. How is it even possible that they claim that I made payments to there company AFTER they purchased the debt from the original creditor but then state that no payments or adjustments were made? I dont even think Midland Funding knows what there doing within there companys system. This makes absolutely NO SENSE TO ME because I have not and never had a payment arrangement in agreement to pay this debt collector anything. I have asked this company if they claim I made payments on this account then please provide me with the process of payments. How were the payments being made? credit card? checking account? money order? If Midland is claiming I made payments on this account then surely they have the receipts to back up there claims. I am aware of my consumer rights and understand there are laws to help protect consumers from debt collectors cryptic tactics to collect on items that they legally are not able to even collect on. It is not my fault debt collectors purchase debts for pennies without legal documentation. That is exactly why I chose to send them a debt validation request. Midland Funding has failed to provide me any legal validation proof that I am legally obligated to pay them and according to the FDCPA 1692c ( c ) I have every right to refuse to pay a alleged debt without proper validation. I have already made the consumer reporting agencies aware of this debt collectors illegal tactics by continuing to report this item on my private consumer files after midland received my validate request and never provided proof I owe them anything. The consumer reproing agencies refuse to delete this item even tho they are aware of the violations this company is committing. Midland Funding did NOT provide a NOTICE OF SALE, ORIGINAL CONTRACT BETWEEN MYSELF AND THE ORGINAL CREDITOR OR A PAYMENT OR AGREEMENT BETWEEN MYSELF AND MIDLAND FUNDING agreeing that I owe them anything. To my understanding without proper legal documentation this debt buyer is committing FRAUD by advertising and harassing me to coerce payment 1692d ( 4 ). In addition Midland Funding is furnishing different information with XXXX XXXX and XXXX. My XXXX report reflects the following errors and misrepresentations. Account Type OPEN ( validation was never produced so this account should be closed ) Loan Type FACTORY COMPANY ACCOUNT ( using another company name, other than your true identity ) Date Updated XX/XX/XXXX ( should have not been reported after validation request ) High Balance {$8400.00} ( XXXX error ) Past due {$8400.00} ( impossible on a collection account ) Estimated month and year this item will be removed XX/XX/XXXX ( XXXX and XXXX are different ) My XXXX report reflects the following errors and misrepresentations Past due {$8400.00} ( impossible on a collection account ) Balance {$8400.00} ( XXXX error ) Balance Updated XX/XX/XXXX ( should have not been reported after validation request ) Original balance {$8400.00} ( XXXX error the original charge off amount is not applicable on a collection, amount is wrong and should be {$0.00} ) Terms 1 MONTH ( not applicable on a collection account XXXX error ) On Record Until XX/XX/XXXX ( XXXX and XXXX report different ) A PAYMENT HISTORY ( not applicable on a collection account XXXX XXXX error ) My XXXX report reflects the following errors and misrepresentations Account Type OTHER ( wrong ) Balance {$8400.00} ( XXXX error ) Months Reviewed 48 ( you never produced the 48 months you claim to have reviewed ) Date Reported XX/XX/XXXX ( should have not been reported after validation request ) High Credit {$8400.00} ( XXXX XXXX error ) Date of First Delinquency XX/XX/XXXX ( XX/XX/XXXX is different from XXXX and XXXX ) Date Closed INCOMPLETE but the account says CLOSED ( incomplete information ) Amount Past Due {$8400.00} ( impossible on a collection account ) A visible Payment History ( even tho there is NO DATA reporting, a payment history is still visible and not applicable on a collection account XXXX error ) The contact information XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXXXXXX XXXX XXXX and contact phone number XXXX XXXX XXXX is NOT the correct contact information in regards to send a dispute to your company ) All this information was included in the direct letter I sent to them on XX/XX/XXXX tracking XXXX at there dispute address XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXXXXXX XXXX XXXXXXXX. Midland Funding received my letter on XX/XX/XXXX and still failed to cease collection and reporting of information to the consumer reporting agencies. My privacy is being VIOLATED. I DO NOT VALIDATE this debt and I AM NOT PAYING A DEBT from a company that I was never extended credit from, or that I do not owe without validation proof proving I owe them. I have already disputed with the consumer reporting agencies and disputed directly with Midland Funding. Midland Funding refuses to be in FDCPA compliance. I have given Midland Funding plenty of time to supply me with legal documentation and there time has passed. Its simple, if I owed Midland Funding then Midland Funding should have no problem providing me with legal information proving that I owe them. Such documentation they do not have, therefore the collection and reporting of this account to third party consumer reporting agencies violating my privacy and damaging my credit worthiness with future financial institutions is FRAUD and ILLEGAL. I have included my latest results from XXXX and XXXX and Midland has Verified as Accurate with both agencies. Both agencies results reflect different information. XXXX results File number XXXX Date Issued XX/XX/XXXX Verified as Accurate Account Type OPEN ( this item should be closed because Midland hasnt provided me with a response yet and the debt has not been proven under my name legally ) having my name and address is not validation. I want the signed documents proving I agree to pay them what I claim I owe ) Balance and Past Due {$8400.00} but the Original Balance is {$8400.00} 7 Year fall off date XX/XX/XXXX. XXXX results Report Number XXXX Date Generated XX/XX/XXXX Verified as Accurate and Updated -NO RESULTS were provided to me to view. I had to get a new report separately. If this item was Verified and Updated like experian has generated then I should be able to view a updated report reflecting the updates. I got a new report XX/XX/XXXX and these are differences. -Activity in the Payment History on XX/XX/XXXX proving that this account is still open when it should be closed and ceased from collection and rerooting. A payment history ( Midland never extended me credit so we do not have a payment history ) Balance and Past Due {$8400.00} but the Original Balance is {$8400.00} On Record Until XX/XX/XXXX. I got a new report from XXXX on XX/XX/XXXX and the following errors show- this account is CLOSED. - Date of 1st deliqneucny XX/XX/XXXX causing the XXXX year reporting time to be set to XX/XX/XXXX. - a existing payment history with NO DATA -INCOMPELTE closed date ( but claim this account is closed ) -Past Due {$8400.00} ( I never had a contract with them so a past due does not exist. I have NO CONTRACT with this entity. This entity is reporting inaccurate different information but continues to verify information with the consumer reporting agencies.

Company Response:

State: TX

Zip: 75604

Submitted Via: Web

Date Sent: 2023-01-10

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6413578

Date Received: 2023-01-08

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Consumer Complaint: The company has not provided the authorized agreement creating the debt 15 usc 1692f. Therefore if there was no agreement in place between myself and Midland Credit Management inc. that means i have no contractual agreement to pay them an alleged debt. This accounted has never been validated and I have no knowledge or relationship with the company. the debt collector has been notified it has been disputed and needs to be removed until they mail me the Original Purchase agreement or copy of judgement. I have not given this debt collector any consent to communicate with me Pursuant 10 15 usc 1692c. By them reporting on my consumer report this is communicating with me and is a clear violation of federal law therefore they need to delete this account. I think they are trying to manipulating the statute of limitations because they are changing the balance and past due balance of the original amount every other month and they are reporting the payment status as 120 days late when be default collections are past due. I have never Given 15 U.S. Code 1681b - Permissible purposes of consumer reports ( 2 ) In accordance with the written instructions of the consumer to whom it relates.

Company Response:

State: MD

Zip: 21117

Submitted Via: Web

Date Sent: 2023-01-08

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6413474

Date Received: 2023-01-08

Issue: Problem with a purchase shown on your statement

Subissue: Card was charged for something you did not purchase with the card

Consumer Complaint: When I was working at the airport my purse got stolen, my money just everything. I had to close all my accounts, also get a new state ID. My purse got stolen in XXXX or XXXX, I forgot i just know everything got stolen. I didnt know I had to report anything else because I didnt know it was credit cards made in my name. When I did find out I reported it soon I got paper mailed to my house. I didnt know anything of this.

Company Response:

State: IL

Zip: 60402

Submitted Via: Web

Date Sent: 2023-01-27

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6413362

Date Received: 2023-01-08

Issue: Communication tactics

Subissue: You told them to stop contacting you, but they keep trying

Consumer Complaint: I keep getting calls from Midland Credit Management about someone that is not me. They keep requesting to talk to my family member, but I already told them that this is not the right number and they keep calling.

Company Response:

State: CA

Zip: 90017

Submitted Via: Web

Date Sent: 2023-01-08

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6412779

Date Received: 2023-01-08

Issue: Written notification about debt

Subissue: Didn't receive notice of right to dispute

Consumer Complaint: Hi, It is my understanding that a debt collector must furnish a letter within XXXX days of contacting you. According to the Fair Debt Collection Practices Act ( FDCPA ), within XXXX days of initially contacting you, a debt collector must send you a written debt validation letter that contains the following information : The amount of the debt ; The name of the creditor to whom the debt is owed ; and A statement that unless you dispute the validity of the debt within XXXX days after receiving the notice, the debt collector will assume that the debt is valid. Midland Credit started contacting me on XX/XX/XXXX. However, I have never received a XXXXday letter detailing why. This is a violation of the FDCPA. As you can see, from the attachment, they contacted me at least XXXX times after the initial contact. I am XXXX and living on XXXX XXXX as my sole source of income.

Company Response:

State: WI

Zip: 53051

Submitted Via: Web

Date Sent: 2023-01-08

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6411284

Date Received: 2023-01-08

Issue: Written notification about debt

Subissue: Didn't receive enough information to verify debt

Consumer Complaint: On XX/XX/2022 I've sent Midland Credit Management a proof of validation through the cfpb and through mail. XXXX has failed to show and provide me validation of this alleged debt. Stating that they followed FDCPA guidelines and laws. They have directly broken the law under 15 U.S.C 1692G ( 4 ) ,15 U.S.C 1692G ( 5 ) and 15 U.S.C 1692C ( A ) which are XXXX per violation.

Company Response:

State: OH

Zip: 44125

Submitted Via: Web

Date Sent: 2023-01-08

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6410501

Date Received: 2023-01-07

Issue: Communication tactics

Subissue: Frequent or repeated calls

Consumer Complaint: I receive calls day and night from all over the country from a company called Midland Credit Management ( XXXX ). I have no outstanding debts, nothing on my credit report, yet they call from dozens of different numbers. I've had them call when I was waiting for XXXX calls with my doctor causing me to miss my call. It's incessant! This is clearly harassment on the Part of Midland Credit management and I want it to stop.

Company Response:

State: CA

Zip: XXXXX

Submitted Via: Web

Date Sent: 2023-01-07

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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