ENCORE CAPITAL GROUP INC.


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"Products" offered by ENCORE CAPITAL GROUP INC. with at least one, but usually more complaints:

Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account -
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Consumer Loan - Installment loan
Consumer Loan - Personal line of credit
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card - Store credit card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Store credit card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - Federal student loan
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Medical
Debt collection - Medical debt
Debt collection - Mortgage
Debt collection - Mortgage debt
Debt collection - Non-federal student loan
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan
Debt collection - Payday loan debt
Debt collection - Private student loan debt
Debt collection - Rental debt
Debt collection - Telecommunications debt
Debt or credit management - Credit repair services
Debt or credit management - Debt settlement
Money transfer, virtual currency, or money service - Debt settlement
Mortgage - Conventional fixed mortgage
Mortgage - Conventional home mortgage
Mortgage - FHA mortgage
Mortgage - Home equity loan or line of credit
Mortgage - Other mortgage
Mortgage - Other type of mortgage
Other financial service - Credit repair
Other financial service - Debt settlement
Other financial service - Refund anticipation check
Payday loan -
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Prepaid card - General purpose card
Prepaid card - Other special purpose card
Student loan - Federal student loan servicing
Student loan - Non-federal student loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan

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Complaint ID: 6682198

Date Received: 2023-03-12

Issue: Took or threatened to take negative or legal action

Subissue: Threatened or suggested your credit would be damaged

Consumer Complaint: I had called and told them that that is not my credit line

Company Response:

State: GA

Zip: 30311

Submitted Via: Web

Date Sent: 2023-03-12

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6681384

Date Received: 2023-03-11

Issue: Attempts to collect debt not owed

Subissue: Debt was result of identity theft

Consumer Complaint: This is a debt now turned over to collection which the credit card company has written off - this is not my debt. My brother who was living with me at the time up to his death unknown to me, opened up and used credit cards with my social security information and address and other information. I did not learn of all this debt until his death in XXXX. I am XXXX years old and trusted that my brother was helping me with monthly bills and payments, not knowing he was using my credit information to obtain numerous credit cards and making charges. I have reported this as fraud and advised these charges are not mine.

Company Response:

State: PA

Zip: 166XX

Submitted Via: Web

Date Sent: 2023-03-11

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6680984

Date Received: 2023-03-11

Issue: Written notification about debt

Subissue: Didn't receive enough information to verify debt

Consumer Complaint: I have tried sending letters to Midland Credit Management even as early as XX/XX/XXXX requesting validation. Enclosed your going to find pictures of the letters I have sent to Midland Credit Management via certified mail. In over 5 months I have not gotten validation of the debt and it has impacted me. I gave Midland Credit Management 30 days to validate the debt and to correct their records. I have tried in good faith to have them correct their records to no avail. I need help. This has impacted housing, interest rates and other aspects of my life and I still tried to do the right thing and reach out to have the debt validated. This company is now reporting to all 3 major credit agencies information that is not validated and has caused me struggle for no reason. I gave them 30 days and its been over 5 months and there is still no validation or investigation for them to correct their records.

Company Response:

State: NJ

Zip: 07601

Submitted Via: Web

Date Sent: 2023-03-11

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6679878

Date Received: 2023-03-12

Issue: Incorrect information on your report

Subissue: Information belongs to someone else

Consumer Complaint: In accordance with Fair Credit Reporting Act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. Account name : XXXX XXXX Act # XXXX, Midland Credit Act # XXXX, XXXX XXXX XXXX XXXX # XXXX, XXXX XXXX # XXXX, XXXX XXXX # XXXX, You have no permission to furnish any information on my credit report in the first place. If you do not have a contract with my wet signature, please DELETE this account. See attached proof. 15 U.S.C. 1681 section 602 A. States I have the right to Privacy. 15 U.S.C. 1681 section 602 A. Section 2 : It also states a consumer reporting agency can not furnish account without my written instruction. 15 U.S.C. 1681c ( a ) ( 5 ) Sections states : no consumer reporting agency make any consumer reporting any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years 15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer reporting agency if the person knows or has reasonable cause to believe that the information is correct.

Company Response:

State: TX

Zip: 768XX

Submitted Via: Web

Date Sent: 2023-03-12

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6679751

Date Received: 2023-03-12

Issue: Threatened to contact someone or share information improperly

Subissue: Talked to a third-party about your debt

Consumer Complaint: Midland funding has mixed my personal credit files with relatives including my name social security number and other information trying to collect a debt they purchased without my knowledge or authorization to purchase or sell my personal information and have it displayed on other credit reports. Midland funding was deleted permanently from XXXX, I need this account removed immediately. There are too many violations according to FCRA

Company Response:

State: OH

Zip: 44111

Submitted Via: Web

Date Sent: 2023-03-12

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6677299

Date Received: 2023-03-10

Issue: Communication tactics

Subissue: Frequent or repeated calls

Consumer Complaint: The MMC company is sending me letters in the mail about a debt I do not have with them. I closed out an account with my original creditor. This MMC company calls me every day and leaves me voicemails. I do not owe them anything.

Company Response:

State: IL

Zip: 60453

Submitted Via: Web

Date Sent: 2023-03-10

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6677271

Date Received: 2023-03-10

Issue: Attempts to collect debt not owed

Subissue: Debt is not yours

Consumer Complaint: Midland Credit Management claims I owe them a debt they collected from a XXXX XXXX XXXX, which they purchased on XX/XX/XXXX. They had called me in the spring of XXXX and I verbally told them to cease and desist. The calls stopped and in late XXXX of XXXX, I had received a letter from them which was a " pre-legal noice. '' In that letter it stated I had until XX/XX/XXXX to contact them to make payment arrangements or face possible legal action. This prompted me to file a complaint against them with the CFPB in XXXX, as they were threatening to file negative legal action against me. I had mentioned that I am in a financial hardship in my original complaint against them with the CFPB and they had responded stating that they would table it for 90 days. I then was advised by several friends of mine who are attorneys to send them a certified letter of a cease and desist notice, so I did. I then received a letter stating the debt is mine, though I have never heard of XXXX XXXX. See attached file. I know they got my cease and desist letter as I received the green signature card that was attached to be back of the envelop the cease and desist notice was enclosed in. Again see attached files. Their communications again violated my cease and desist order. I had also warned them in my letter that if the proceed with any legal action, I would go to the Indiana Supreme Court Disciplinary Board and file a complaint against the attorney representing Midland Credit Management, should they make the mistake to take legal action. I had three attorneys suspended before and will gladly do it again. I want Midland Credit Management and their subsidiary, Midland Funding not to contact me anymore, I would like them to consider this debt as uncollectible and take it off my credit report. I would also like to see a Federal investigation on the operations of Midland Credit Management, as they use questionable collections tactics and they do not have a good reputation from what I have read. The recent communications I received from Midland Credit Management along with a copy of the certified letter I sent to Midland Credit Management as well as the signed green return card, showing proof that Midland Credit Management received my cease and desist order are in the attached PDF files.

Company Response:

State: IN

Zip: 46360

Submitted Via: Web

Date Sent: 2023-03-10

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6677229

Date Received: 2023-03-10

Issue: Communication tactics

Subissue: Used obscene, profane, or other abusive language

Consumer Complaint: After saving and planning, I contacted this company to settle my debt but instead the egregious employee condemned me and basically said I don't deserve to settle because I spent the money I owed. When I explained to him that I was young and not knowledgeable when I signed up for the XXXX credit card and that I actually only spent 25 % of what I owed and would like to settle for that amount, he refused. Instead of coming to an agreement he argued and tried to intimidate me. He also said they would not take the collection off of my report even if I paid the whole amount and asked for a pay to delete letter. He was totally rude and unhelpful. He cut me off every time I tried to explain my situation and was very pushy and continued to call and harass me and threatened to report to other agencies even after I offered to settle!

Company Response:

State: FL

Zip: 33617

Submitted Via: Web

Date Sent: 2023-03-10

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6677128

Date Received: 2023-03-10

Issue: Attempts to collect debt not owed

Subissue: Debt was result of identity theft

Consumer Complaint: Midland Funding XX/XX/ {$770.00} I have called and asked this company to provide me proof that I opened this alleged account that was opened under a different company name while I was in bankruptcy and they refuse to provide me any proof. They record me and tell me they are sending me something in the mail and I never receive anything from them but they call me almost daily from fraudulent numbers and do not leave messages, the number always changes and they must own 1000 's of phone numbers because it is always something different. I can provide proof on demand.

Company Response:

State: FL

Zip: 346XX

Submitted Via: Web

Date Sent: 2023-03-10

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6676837

Date Received: 2023-03-10

Issue: Incorrect information on your report

Subissue: Account information incorrect

Consumer Complaint: I became a victim of identity theft a couple of years ago after that, I see a lot of inaccurate and authorized items in my credit report please these authorized items which are not authorized by me 15 USC 1681 section 602 A. States I have the right to privacy 15 USC 1681 section 602 A section 2 : It also states a consumer reporting agency can not furnish an account without my written instructions ( consent ). By law, NO consent is identity theft.

Company Response:

State: VA

Zip: 238XX

Submitted Via: Web

Date Sent: 2023-03-10

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.