ENCORE CAPITAL GROUP INC.


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"Products" offered by ENCORE CAPITAL GROUP INC. with at least one, but usually more complaints:

Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account -
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Consumer Loan - Installment loan
Consumer Loan - Personal line of credit
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card - Store credit card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Store credit card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - Federal student loan
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Medical
Debt collection - Medical debt
Debt collection - Mortgage
Debt collection - Mortgage debt
Debt collection - Non-federal student loan
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan
Debt collection - Payday loan debt
Debt collection - Private student loan debt
Debt collection - Rental debt
Debt collection - Telecommunications debt
Debt or credit management - Credit repair services
Debt or credit management - Debt settlement
Money transfer, virtual currency, or money service - Debt settlement
Mortgage - Conventional fixed mortgage
Mortgage - Conventional home mortgage
Mortgage - FHA mortgage
Mortgage - Home equity loan or line of credit
Mortgage - Other mortgage
Mortgage - Other type of mortgage
Other financial service - Credit repair
Other financial service - Debt settlement
Other financial service - Refund anticipation check
Payday loan -
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Prepaid card - General purpose card
Prepaid card - Other special purpose card
Student loan - Federal student loan servicing
Student loan - Non-federal student loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan

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Complaint ID: 7085790

Date Received: 2023-06-07

Issue: Written notification about debt

Subissue: Didn't receive enough information to verify debt

Consumer Complaint: Hello! My name is XXXX XXXX on XX/XX/2023 I pulled my credit report so I can see what was on it. Im looking into fixing my credit and noticed an unknown collection on my credit report I dont recall having this account. I then sent XXXX XXXX XXXX and MIDLAND CREDIT MANAGEMENT a debt validation letters via certified mail on XX/XX/2023 with a return receipt. I received nothing what I asked for I only a received an itemized billing statement with an addressed thats not associated to me. I ask for proof I agree to this debt with my signature, proof of the amount they claiming I owe is correct and legal, which require all statements and payments history from original creditor. Proof the amount is within the statute of limitation and has not expired. Proof you are the owner of this account, which will require the contract and terms between them and the original creditor. Proof that they are legally licensed, bonded and insured if applicable to collect this debt in my state. For verification purposes, I will need their business license number. They failed to send my requested documents only thing they sent was a itemized billing statement. I then contacted via phone and ask why wasnt the documents I requested for validation wasnt sent. They said they only have what they mail me is a billing statement they brought from the original creditor and they dont have anything with proof with my signature on it. I feel like they have violated my consumer rights and failed to follow FCRA guidelines and also ignored my request to not contact me and cease and desist all future attempts contacting me.

Company Response:

State: IL

Zip: 60438

Submitted Via: Web

Date Sent: 2023-06-07

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7085632

Date Received: 2023-06-07

Issue: Threatened to contact someone or share information improperly

Subissue: Talked to a third-party about your debt

Consumer Complaint: On Wednesday XX/XX/XXXX midland called someone who is not in my immediate family. Said they had them listed as a contact number for me. No where have I ever put this person on any form or correspondence of any kind. They then proceeded to ask if he was my husband, which he is not. And then talked to them about being debt collectors. Because this person was not an immediate family member of mine, I now have a very negative relationship with them because of this. In no way should that person have been contacted, especially when I have received ZERO phone calls myself on a number Ive had for over 17 years. And especially that person should not have said they were calling from a debt collector. That is personal information that is now public. The person that was contacted looking for me, has been frustrated enough that our relationship that was once very good, is now bordering on non existent. And this is a person that is very close to my family and I have no choice but to keep them in my life for the sake of my family. Shame on them!!

Company Response:

State: MN

Zip: 55313

Submitted Via: Web

Date Sent: 2023-06-07

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7084661

Date Received: 2023-06-07

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Consumer Complaint: In accordance with the fair credit reporting act XXXX accounts, has violated my rights. 15 USC 1681 section 602 states I have the right to privacy. 15 USC 1681 section 604 A section 2 : it also states a consumer reporting agency can not furnish a account without my written instructions. 15 USC 1666B : a creditor may not treat a payment on a credit card account under a open end consumer credit plan as late for purpose.

Company Response:

State: LA

Zip: 704XX

Submitted Via: Web

Date Sent: 2023-06-07

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7084348

Date Received: 2023-06-07

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Consumer Complaint: In accordance with the fair credit reporting act XXXX XXXX, XXXX XXXX, Midland credit Management have violated my rights. 15 U.S.C 1681 Sect. 602 A states i have the right to privacy. 15 U.S.C. 1681 Sect 604 A Sect 2 it also states that, A consumer reporting agency can not furnish a account without my written instructions.

Company Response:

State: IL

Zip: 62226

Submitted Via: Web

Date Sent: 2023-06-07

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7083181

Date Received: 2023-06-07

Issue: Incorrect information on your report

Subissue: Information belongs to someone else

Consumer Complaint: XXXX. XXXX XXXX removed a fraud account that did not belong to me last year when it was discovered during a routine security background check. I work in the XXXX XXXX and it was discovered that while I was working in XXXX and XXXX, somebody had opened a XXXX XXXX account with my details without my knowledge or consent. They also removed the account from my credit listed by Midland Credit, who they had referred the fraud account to. On XX/XX/XXXX, XXXX XXXX and Midland began collections against me again illegally, and began reporting the fraud account against me illegally again. This is slander and XXXX. I gave them proof I was out of the country and I never opened the account.

Company Response:

State: ME

Zip: 043XX

Submitted Via: Web

Date Sent: 2023-06-07

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7082897

Date Received: 2023-06-08

Issue: Problem with a credit reporting company's investigation into an existing problem

Subissue: Their investigation did not fix an error on your report

Consumer Complaint: Dear sir/ma 'm I do not like to submit complaints but Midland Credit Management is not fixing or removing errors on my report. First I disputed the account status. Collections are not supposed to report as open, so they closed it and now they reopened it with additional errors. Please look at my report, Date last Active is reporting differently across all 3 reports. I don't understand why there is even a Date for this. I've never been active on this account. I have send so many disputes letters and all they say is that they verified the debt but have not sent any sort of documents with my signature that I owe them this alleged debt. Also I checked their collection license and it doesn't look like they are legally collecting in california. Can you please investigate this for me. I'm already working with an attorney who is well aware of the consumer laws and says I might have a case. I would like to avoid a lawsuit. Thank you

Company Response:

State: CA

Zip: 92887

Submitted Via: Web

Date Sent: 2023-06-08

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7082174

Date Received: 2023-06-08

Issue: Written notification about debt

Subissue: Didn't receive enough information to verify debt

Consumer Complaint: On XXXX I received my first email from MCM stating that they would be sending my information to their legal team if I did not pay them. I have not heard from them in any other capacity until that point. I do not know what the debt is for nor did they specify. XXXX XXXX was the email signature. There was no timeframe given in which I was to respond. I have not received any correspondence other than the email threatening legal action with no additional information.

Company Response:

State: CO

Zip: 80234

Submitted Via: Web

Date Sent: 2023-06-08

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7081162

Date Received: 2023-06-07

Issue: Took or threatened to take negative or legal action

Subissue: Threatened to sue you for very old debt

Consumer Complaint: settled and continued payments with the court but this company keeps sending me letters about default, harrassment and rude when I call them.

Company Response:

State: GA

Zip: 316XX

Submitted Via: Web

Date Sent: 2023-07-11

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7080526

Date Received: 2023-06-06

Issue: Incorrect information on your report

Subissue: Information belongs to someone else

Consumer Complaint: Midland has reported a debt that is not mine. I have not done buisness, recieved goods or services from this company. I have requested proper documentation verifying and validating the debt they claim i owe. The address is incorrect & every month they report it as owing XXXX then increase it to {$500.00}, constantly bringing my score down. They do thos same tactic every month. Bring it ip a dollar, then down a dollar, then back up, & so on. This has effected my scores and brongs my score down more than it goes up each time. I have disputed this debt mutliple times asking for signed contracts and all documents showing each debt, they continue to send just a bill with the amount and a10 % off settle amount which i refuse to pay for anything that is not kine.

Company Response:

State: TX

Zip: 78245

Submitted Via: Web

Date Sent: 2023-06-06

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7079484

Date Received: 2023-06-06

Issue: Written notification about debt

Subissue: Didn't receive enough information to verify debt

Consumer Complaint: MIDLAND FUNDING LLC XXXX XXXX XXXX XXXX, MI XXXX XX/XX/XXXX Notice of Warning for Any Delay in Processing by Midland Funding, LLC To whom it may concern. I am aware of your attempts to delay the processing of many consumer disputes and challenges based on your belief that my disputes are duplicate Your delay is illegal, as it is the right of all consumers to receive ALL information concerning an alleged debt, and you have no legal basis for delaying the processing of those letters. However, let me make it clear that my letters using were created using applicable software and regulations available to ALL consumers, and that this is your notice that any delay in the processing of my letters is a violation of 15 U.S. Code 1681i, which sets forth the procedure in which a Consumer Reporting Agency must investigate a consumer 's reasonable dispute, and lists out the exceptions, and will be considered willful disregard of my rights as a consumer and will be forwarded to my attorney for litigation purposes. There is no such exception that would legally allow you to delay the processing of a consumer 's letters to you based on an unfounded assumption that assistance from a third party may exist.

Company Response:

State: MI

Zip: 48180

Submitted Via: Web

Date Sent: 2023-06-06

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.