Date Received: 2022-04-22
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: On XX/XX/2022, I received an alert from my credit monitoring services ( XXXX ) advising me that a new inquiry was placed on my credit report. Upon reaching out to them and then reaching out to DISCOVER while in conference call. It was determined a fraudulent credit card application was submitted and approved in my name for the amount of {$6000.00} USD. DISCOVER went ahead and cancelled the account and informed me that the card application came from a offer via mail. They said they were closing the account and the card wouldn't be shipped out since we caught it in time. It's worth mentioning this is the second time a similar incident happens with my identity and the same bank. The first time, a checking account was opened in my name a few years back. XXXX Theft case # XXXX.
Company Response:
State: FL
Zip: 33186
Submitted Via: Web
Date Sent: 2022-04-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-22
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: In 2021 my identity and credit was fraudulently used for purchases on my bank credit cards. I have reported this to my creditors and it was investigated as fraud and subsequently not resolved. I am being held responsible for these debts which are substantial and a great hardship for me.
Company Response:
State: FL
Zip: 34655
Submitted Via: Web
Date Sent: 2022-04-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-22
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: It all started on XX/XX/XXXX when Discover incorrectly reported my balance to credit bureaus. The balance for my statement cycle ending on XX/XX/XXXX was {$190.00} and they reported around {$300.00} or {$400.00} to credit bureaus at the time. When I contacted them to correct it, they ended up reporting my balance in the middle of my following cycle. This random reporting had an immediate negative impact on my credit score as I have a habit of paying at least 90 % of my balance right before my cycle closing date- when it normally gets reported to credit bureaus. That unexpected mid-cycle reporting dropped my credit score by more than XXXX points at that time but I decided not to escalate this matter and just pay down my balance by my next cycle closing date as I normally do. Consequently, I reduced my balance to {$480.00} on my next statement closing date of XX/XX/2022 ( to maintain a sub 10 % utilization ratio on this card ). Unfortunately, Discover card once again decided to report my balance randomly, in the middle of my cycle, on XX/XX/2022. This unplanned and erratic reporting increased my utilization ratio to 48 % and cost me yet another XXXX points on my credit score, right at a time when I'm shopping around for new auto loans and I need my score to stay as high as possible. When I contacted Discover about this, they advised that the report on that date was due to the fact that I reported a lost card and requested a replacement card. The problem with this is that at no point in this process was I proactively advised that the issuance of a replacement card would prompt my balance to be reported out of cycle. Moreover, it was not the first time I had replied a card with Discover and the previous instance did not prompt a random reporting of my balance on that day. Finally, I also replaced my cards with two of my other credit card companies ( XXXX XXXX and XXXX ) in the same fashion on that date. Yet, these two other credit card companies DID NOT report my balance to credit bureaus the way Discover did. This action that negatively impacted my financial profile was unique to Discover.
Company Response:
State: GA
Zip: 30126
Submitted Via: Web
Date Sent: 2022-04-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-21
Issue: Fees or interest
Subissue: Unexpected increase in interest rate
Consumer Complaint: I recently contacted Discover Card XXXX on XX/XX/2022 to inquire why my interest rate was increased. Requested a lower rate on my account. The representative informed me that this was not possible since the account is closed. This option is only available on future purchases. I asked why I am paying interest on a higher amount that the balance I owe? The representative told me that the bank charges an average daily balance and that I am at a variable rate and the prime went up/ Incidentally this is Discovers standard answer. Last year I contacted the Federal Trade Commission about businesss practices of this bank. I detailed the bank interest charges on a much higher balance, and informed the FTC of the interest charges on the original balance instead of the current balance owed at the time.. I have been paying discover close to $ 600 monthly to reduce this balance. However, the interest seems to rise as I attempt to bring the balance lower. The issue began when Discover arbitrarily raised my credit limit without notification and between the increased interest rates without warning I suddenly had an enormous credit card bill that was next to impossible to pay down. I have come to learn from dozens of people who experienced the same situation with Discover bank. In addition, I have paid over {$9000.00} over the last three years and yet this balance seems to take forever to pay down. The interest rate takes a substantial portion of my payment. Also, my card payments are never reported to any of the national credit reporting agencies. However, these agencies have the balance I owed, which causes my credit score to significantly decrease. This in turn effects my credit score and raises my interest rate with the bank. They do not report my payments or lower balances to keep me at a high interest rate. I find this to be the worst deceptive banking practices. I am hoping that CFPB can look further into this matter since so many consumers are struggling with the current economic climate. I have faithfully paid my bills over the years and in fact was a loyal card holder before this situation occurred. I closed the account when I attempted to get more information on in the past charges and questioned why I had repeated charges of similar amounts on my card. The balance seemed to escalate in a brief period. This was around when Discover notified me about the XXXX XXXX XXXX and my card was part of the situation, so they changed the number on my card. Incidentally, the credit card number was changed by Discover more than once. The representative I spoke to at the time was very uncooperative. At times he was rude and stone - walled my questions and requests. I called again looking to resolve the matter with another representative I could not get anywhere. I closed the account even though I did not really want to. I had this account for several years, but felt closing was necessary to safeguard the account. As a result, closing the account impacted my credit rating as well. I would like the interest lowered so that I can get the balance paid down to zero in a timely manner. I would like to request that Discover Cards banking practices investigated further. I have spoken to others who have had similar experiences with Discover Card ; they are just as frustrated as I am. Thank you for your assistance in this matter
Company Response:
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-04-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-21
Issue: Other features, terms, or problems
Subissue: Problem with customer service
Consumer Complaint: I was under contract on condition of XXXX and experienced bank fraud, mail fraud, identity theft. I discovered what was happening and tried to dispute my claim but the bank deprived me of my rights under XXXX of law. I sent a civil complaint to the attorney general as other banks including this one are involved. I am giving the bank the opportunity to view my civil complaint and to remedy the damages that were done and to return all funds to me. I am still being extorted for counterfeit debt and my financial assets are drained. This is a controversy and conspiracy of authorized agents being complicit in active fraud and not helping consumers. They do not know the law and the rights of a consumer and need to be investigated.
Company Response:
State: NY
Zip: 10128
Submitted Via: Web
Date Sent: 2022-04-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-21
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: Discover returned several small checks to my church claiming there were not funds available but there were my direct deposit went in my account early that morning!! I work for the XXXX XXXX XXXX XXXXXXXX and have always had direct deposit and the XXXX XXXX is always in my account by XXXX! XXXX XXXX supervisor I requested to speak with said she did not know what time it came in which is a lie! I used to be a banker and they do know especially a direct deposit! She and the girl prior had me in hold numerous times for nearly an hour and never resolved anything! If funds are in the account the same day as my deposit the checks should not have been returned!! When they do this I then get charged with numerous NSF charges from the business!!! I want them all paid! They are just trying to avoid a bank error as it looks bad on them!!
Company Response:
State: IL
Zip: 628XX
Submitted Via: Web
Date Sent: 2022-04-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-21
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: Hello CFPB, This complaint is for XXXX. There was fraudulent charges that were done with and without my card ( manually ) and I discovered the fraud when I went to my XXXX XXXX account and saw an unusual high balance that should not have been that high at that time. I filed a dispute in the amount of {$6300.00} for the fraudulent charges that were done on my account ending in XXXX. The initial claim number with XXXX is XXXX. XXXX is falsely accusing me that there was no fraud indicated when in fact there was. XXXX and its employees that contacted me to ask me questions were very rude and they were accusing me that there was no fraud when in fact there was. On XX/XX/2022 I spoke to another agent in the fraud department and she informed me to file a police report which I did so they can re look this claim. On XX/XX/2022 I filed a police report in the amount of {$6300.00} which I will attach to this complaint. XXXX is not only accusing me falsely but they are also holding a innocent card holder to pay a balance that does not belong to me. They are also jeopardizing my credit because if the balance is not paid they will report it to my credit bureaus which they should not because I do not know what those charges are coming from. I have never been late on any of my payments with XXXX and they are holding and jeopardizing my credit for a balance I am not obligated to pay for since I have no knowledge in those transactions. XXXX and its 2 workers that contacted me were very unprofessional and were falsely accusing me. XXXX needs to be investigated for falsely holding someone responsible for a debt I have no knowledge in. I will be attaching my police report that I completed on XX/XX/2022. XXXX has no right to accuse a innocent individual and jeopardize there credit for transactions I have no knowledge in. CFPB please investigate XXXX for unrightfully blaming me and holding me responsible for a balance I am not obligated to pay by law since I have no knowledge in those transactions. Please investigate XXXX. By law a consumer is responsible to only pay for debt they create and in this case those charges were not created by me however XXXX is threatening my credit that I have worked extremely hard to keep clean. These charges have been reported to the police. I will also be filing a complaint with the CA Attorney General towards XXXX for falsely accusing me and holding my credit as XXXX for a debt I am deemed not responsible for. Thank you.
Company Response:
State: CA
Zip: 91344
Submitted Via: Web
Date Sent: 2022-04-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-21
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I have a hard inquires that isnt mine
Company Response:
State: GA
Zip: 30046
Submitted Via: Web
Date Sent: 2022-04-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-21
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: The fraudulent information listed below is showing on my credit file but is not mine. Please remove the fraudulent information immediately from my file. Address : XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX Account : DISCOVERBAN XXXX
Company Response:
State: CA
Zip: 95051
Submitted Via: Web
Date Sent: 2022-04-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-21
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Problem with personal statement of dispute
Consumer Complaint: Im a natural person/ not a third party Discover bank failed to provide me a debt validation letter, an audit trail, a sign invoice, audit trail pursuant to gaap, and a contract/cardholder agreement. These documents I requested are to validate this debt is mine and that I lawfully am obligated to pay this debt. Pursuant to 15 usc 1692g, after 5 days within initial communication with me they were supposed to provide me the debt validation, now they must cease communication with attempts to collect this unlawful debt. An billing statement and a statement of allegation doesnt constitute as a debt validation, I the original creditor dont validate this debt because I gave an extension of my credit to discover bank and gave them the right to become a creditor to incur debt. They continuously furnish inaccurate information upon my report and willfully noncompliance with the truth in lending act/ fair credit reporting act/ fair debt collections practices act.
Company Response:
State: FL
Zip: 33160
Submitted Via: Web
Date Sent: 2022-04-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A