DISCOVER BANK


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"Products" offered by DISCOVER BANK with at least one, but usually more complaints:

Bank account or service - (CD) Certificate of deposit
Bank account or service - Cashing a check without an account
Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account - CD (Certificate of Deposit)
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Checking or savings account - Savings account
Consumer Loan - Installment loan
Consumer Loan - Personal line of credit
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card - Store credit card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Gift card
Credit card or prepaid card - Government benefit card
Credit card or prepaid card - Payroll card
Credit card or prepaid card - Store credit card
Credit card or prepaid card - Student prepaid card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - Federal student loan
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Medical
Debt collection - Medical debt
Debt collection - Non-federal student loan
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan
Debt collection - Payday loan debt
Debt collection - Private student loan debt
Debt or credit management - Credit repair services
Debt or credit management - Debt settlement
Money transfer, virtual currency, or money service - Check cashing service
Money transfer, virtual currency, or money service - Debt settlement
Money transfer, virtual currency, or money service - Domestic (US) money transfer
Money transfer, virtual currency, or money service - Foreign currency exchange
Money transfer, virtual currency, or money service - International money transfer
Money transfer, virtual currency, or money service - Mobile or digital wallet
Money transfer, virtual currency, or money service - Money order
Money transfer, virtual currency, or money service - Refund anticipation check
Money transfer, virtual currency, or money service - Traveler's check or cashier's check
Money transfer, virtual currency, or money service - Virtual currency
Money transfers - Domestic (US) money transfer
Money transfers - International money transfer
Mortgage - Conventional adjustable mortgage (ARM)
Mortgage - Conventional fixed mortgage
Mortgage - Conventional home mortgage
Mortgage - FHA mortgage
Mortgage - Home equity loan or line of credit
Mortgage - Home equity loan or line of credit (HELOC)
Mortgage - Other mortgage
Mortgage - Other type of mortgage
Other financial service - Debt settlement
Other financial service - Refund anticipation check
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Payday loan
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Prepaid card - General purpose card
Prepaid card - Gift or merchant card
Student loan - Federal student loan servicing
Student loan - Non-federal student loan
Student loan - Private student loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan

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Complaint ID: 8080152

Date Received: 2023-12-30

Issue: Problem with a purchase shown on your statement

Subissue: Credit card company isn't resolving a dispute about a purchase on your statement

Consumer Complaint: On XX/XX/2021 a charge was made on my discover card in the amount of XXXX At the time my ex-girlfriend lived with me and was using my personal information to obtain credit card and use my cards for a fee for her associates to support her addiction. I became aware when I received a letter with a pin number for a XXXX credit card that I never applied for. Since I did not know the extent of the damage, I contacted XXXX who forwarded me a detailed credit report. It was a long process to get those opened cards closed. However, discover has been nothing but difficult with getting that large purchase removed. The more I tried the more Discover Card penalized me by lowering my credit limit and increasing my APR. Not only have I been suffering by trying to pay the high interest on a purchase I never made, but It has also made my utilization higher in which ruined my credit score. I also have another credit card from Discover not opened by me that I was lucky to have closed yet it has also affected my score. I had to take out a loan recently to have discover paid off in full because with the interest and fees I have paid them twice for that fraudulent purchase that I received not benefit from.

Company Response:

State: VA

Zip: 23223

Submitted Via: Web

Date Sent: 2023-12-30

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8079097

Date Received: 2023-12-29

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Consumer Complaint: I sent some letters to the credit bureaus regarding inaccurate items on my credit report. My letters have been disregarded and Ive been receiving letters stating Im using a 3rd party. I have attached my ID and letters to this complaint for your review.

Company Response:

State: NC

Zip: 27406

Submitted Via: Web

Date Sent: 2023-12-29

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8078710

Date Received: 2023-12-29

Issue: Problem with a purchase shown on your statement

Subissue: Card was charged for something you did not purchase with the card

Consumer Complaint: Discover Card build me for an amount of {$960.00}. You can see a copy of the bill upon reaching out to them. They said I need to dispute it and the dispute didn't work and I kept telling him it's an unauthorized charge from a merchant that I did not authorize to charge me on this card and didn't get anything anyway, recently I contacted them and file the fraud claim once again, without any verification, they rebuild me again I have reached out to the merchant, XXXX XXXX XXXX, and they provided me the letters saying I'm not responsible, and that they wouldn't bill me however, it keeps billing to my account. At this point I reached my resources and decided to see if you could enact and take care of this. I didn't make the purchase I didn't authorize the purchase I don't have anything from the merchant and the credit card in the merchant keep playing ping-pong and I'm left in the middle of the balance on my card.

Company Response:

State: TX

Zip: 79938

Submitted Via: Web

Date Sent: 2023-12-29

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8078615

Date Received: 2023-12-29

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Consumer Complaint: According to the Fair Credit Reporting Act 15 USC 1681 section 602 a states " There is a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumers right to privacy. '' XXXX and XXXX are consumer reporting agencies and I am the Consumer. I have the right to make sure my private information isn't shared which is backed by 15 USC 6801 which states '' It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information. '' ( Furnisher of information to credit agencies ) is a financial institution by definition under that title. 15 USC 1681 section 604 a section 2 states that " In general Subject to subsection ( c ), any consumer reporting agency may furnish a consumer report under the following circumstances and no other : in accordance with the written instructions of the consumer to whom it relates. '' ( Furnisher of information to credit agencies ) the financial institution and the Consumer reporting agencies XXXX and XXXX do not have my consent to furnish this information and they surely do not have my written consent. Any and all consent to XXXX, XXXX, ( Furnisher of information to credit agencies ) whether it be verbal, non-verbal, written, implied or otherwise is revoked. 15 USC 6802 ( b ) ( c ) states that " A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless the consumer is given an explanation of how the consumer can exercise that nondisclosure option. '' ( Furnisher of information to credit agencies ) Never informed me of my right to exercise my nondisclosure option. Not only that 15 USC 1681C ( a ) ( 5 ) states '' Except as authorized under subsection ( b ), no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. '' This account is an adverse item they are reporting again without my permission which is against the law. 15 U.S. Code 1681s2 ( A ) ( 1 ) A states " A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. 15 U.S. Code 1681e states '' Every consumer reporting agency shall maintain reasonable procedures designed to avoid violations of section 1681c of this title and to limit the furnishing of consumer reports to the purposes listed under section 1681b of this title. XXXX and XXXX are not maintaining reasonable procedures. Also 12 CFR 1016.7 states that " A consumer may exercise the right to opt out at any time. '' I am opting out of your reporting services.

Company Response:

State: AL

Zip: 350XX

Submitted Via: Web

Date Sent: 2023-12-29

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8075803

Date Received: 2023-12-29

Issue: Incorrect information on your report

Subissue: Account status incorrect

Consumer Complaint: I was XXXX XXXX XXXX XXXX XXXX and I missed a payment on my Discover credit card. I made a payment as soon as I felt better and asked Discover to show that I was in good standing. They told me that I have to dispute it, in order to restore my credit score to good standing so I am just doing what they instructed me to do.

Company Response:

State: OH

Zip: 44118

Submitted Via: Web

Date Sent: 2023-12-29

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8075143

Date Received: 2023-12-28

Issue: Attempts to collect debt not owed

Subissue: Debt was result of identity theft

Consumer Complaint: I requested verification of debt documents specifically the signed contract agreement from Discover but I have not received any documents about this matter.

Company Response:

State: NC

Zip: 27577

Submitted Via: Web

Date Sent: 2023-12-28

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8074983

Date Received: 2023-12-28

Issue: Improper use of your report

Subissue: Credit inquiries on your report that you don't recognize

Consumer Complaint: It has come to my attention several companies made a hard inquiries to XXXX, XXXX XXXX and XXXX without my permission or authorization and I would like the hard inquiries removed. I contacted each bureau and they said I need to file a report and get a FTC number to remove. There were several hard inquires made by XXXX by XXXX XXXX XXXX XXXX XXXX XXXX Discover, XXXX XXXX XXXX XXXX XXXX XXXX

Company Response:

State: FL

Zip: 331XX

Submitted Via: Web

Date Sent: 2023-12-28

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8073088

Date Received: 2023-12-29

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Consumer Complaint: According to the Fair Credit Reporting Act 15 USC 1681 section 602 a states " There is a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumers right to privacy. '' XXXX IS A consumer reporting agency and I am the Consumer. I have the right to make sure my private information isn't shared which is backed by 15 USC 6801 which states '' It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information. " Discover, XXXX XXXX, are financial institutions by definition under that title. 15 USC 1681 section 604 a section 2 states that " In general Subject to subsection ( c ), any consumer reporting agency may furnish a consumer report under the following circumstances and no other : in accordance with the written instructions of the consumer to whom it relates. " Discover, XXXX XXXX are financial institutions and the Consumer reporting agency XXXX do not have my consent to furnish this information and they surely do not have my written consent. Any and all consent to XXXX, ( Discover, XXXX XXXX ) whether it be verbal, non-verbal, written, implied or otherwise is revoked. 15 USC 6802 ( b ) ( c ) states that " A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless the consumer is given an explanation of how the consumer can exercise that nondisclosure option. '' ( Discover, XXXX XXXX ) Never informed me of my right to exercise my nondisclosure option. Not only that 15 USC 1681C ( a ) ( 5 ) states '' Except as authorized under subsection ( b ), no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. '' This account is an adverse item they are reporting again without my permission which is against the law. 15 U.S. Code 1681s2 ( A ) ( 1 ) A states " A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. 15 U.S. Code 1681e states '' Every consumer reporting agency shall maintain reasonable procedures designed to avoid violations of section 1681c of this title and to limit the furnishing of consumer reports to the purposes listed under section 1681b of this title. XXXX is not maintaining reasonable procedures. Also 12 CFR 1016.7 states that " A consumer may exercise the right to opt out at any time. '' I am opting out of your reporting services.

Company Response:

State: TX

Zip: 75070

Submitted Via: Web

Date Sent: 2023-12-29

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8071894

Date Received: 2023-12-28

Issue: Incorrect information on your report

Subissue: Account information incorrect

Consumer Complaint: Discover card again has negatively impacted my credit and credit report. The card was just opened the beginning of this month and when I spoke to customer service I was informed the balance would not be reported or reflected until the 10th of each month with my new due date of the 5th of each month. Now they have reported my card early and caused me to have a negative impact on my credit score partially to now showing over credit utilization. The fact that they purposely lied to me and reported a higher credit usage before Ive had a chance to pay the balance down is absurd and unethical. I will be escalating this matter further with investigation agencies and looking into legal representation for the continuing credit harassment and discrimination I am undergoing from the treatment and misinformation provided by discover card. This is the only card Ive had in my life that has caused such a nasty and negative impact on my credit in such a short time frame. What a lying XXXX deceptive company.

Company Response:

State: IL

Zip: 60620

Submitted Via: Web

Date Sent: 2023-12-28

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8071691

Date Received: 2023-12-28

Issue: Problem caused by your funds being low

Subissue: Bounced checks or returned payments

Consumer Complaint: On XXXX XXXX I called Discover Bank reporting that my debit card ending in XXXX was stolen and multiple unauthorized transactions and withdrawals were done using my debit card. The bank stopped the card and sent a new card. Gave provisional credit for some of the transactions and withdrawals. Ranging from {$1.00} to {$200.00}. Then the bank did a reversal of them transactions. Then on XXXX XXXX my debit card ending in XXXX was stolen by ex along with my phone, laptop and other very important personal information. Again multiple unauthorized transactions and withdrawals done using account and card Ranging from {$6.00} to {$190.00} new card was issued and provisional credit given and again a reversal was done with the credit given. New card was issued. On XX/XX/XXXX I was XXXX and placed in the XXXX XXXX XXXX XXXX till my release on XXXX XXXX. On XX/XX/XXXX I had a mild XXXX XXXX and was placed in the hospital till the XXXX. While in XXXX or the hospital my motel room was broken into along with several others and money, my new phone and debit cards was taken. The camera 's at the motel was not working at the time of the break ins so there was no way to file a report because I couldn't identify any suspect or suspects. I called Discover reported the problem. Card was supposed to be shut off. New card arrived but somehow there was unauthorized transactions and withdrawals again starting XXXX XXXX till and unauthorized transactions stopped on XXXX XXXX. I sent Discover Bank all the documents that I had to send the documents were Documents from XXXX XXXX XXXX XXXX, the XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX of the XXXX XXXX XXXX Texas multiple supporting letters and a document from the XXXX XXXX were I was staying and they denied the disputes saying I was held reliable. How can I be held reliable when everything was stolen from me and I was in XXXX and the hospital I had no knowledge of any of this or it was even happening and I didn't give authorization to anyone or business to use my debit card or my account information. I have became homeless because of this situation and plus had a XXXX XXXX and fighting XXXX XXXX XXXX XXXX and taking XXXX. This situation has caused me nothing but pain and gift and cost me {$3800.00} this is total money stolen from me.

Company Response:

State: TX

Zip: 766XX

Submitted Via: Web

Date Sent: 2023-12-28

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.