Date Received: 2022-04-05
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: Coamerica bank FCRA violations not mine XXXX
Company Response:
State: TX
Zip: 77521
Submitted Via: Web
Date Sent: 2022-04-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-04
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I need to activate my debit card, tried to do it by the automatic phone call and was not possible because I dont have Social security number. Then I request to speak with an agent to activate the card and after 4 transer adn more than 1 hour on that the robot said the expected waiting time is more than 1 hour 15 minutes. I dont that time to waste activating my card.
Company Response:
State: TX
Zip: 75208
Submitted Via: Web
Date Sent: 2022-04-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-02
Issue: Problem getting a card or closing an account
Subissue: Trouble getting a working replacement card
Consumer Complaint: On XX/XX/2022 at XXXX I went to the ATM to withdraw my funds from my Direct Express Card that I receive SSD benefits on. My card was expired at the end of that day. I didn't realize it till then. I quickly tried calling Direct Express, and thru the automated system was informed I had been sent a new card on XX/XX/2022. I never received another card! On XX/XX/XXXX, XX/XX/XXXX, and now XX/XX/XXXX of XXXX I have tried to get customer service to help me over the phone 102 times, only to be hung up on by the automated system! All the money I have is on that card and apparently there isn't any live agents to speak with.
Company Response:
State: OR
Zip: 971XX
Submitted Via: Web
Date Sent: 2022-04-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-30
Issue: Trouble using the card
Subissue: Problem using the card to withdraw money from an ATM
Consumer Complaint: On XX/XX/2022, I called Direct Express to get a balance on my social security money. When my balance said, {$.00} I was upset as to what happened to my money, so I checked what my transactions were and when hearing that {$380.00} was taken from my account, I dialed for the fraud department to report that I didn't take that from my account. I was told by a rep. that the money was taken from an ATM at XXXX XXXX XXXX XXXX in XXXX XXXX, California on XX/XX/2022. I responded with, " That is impossible, I have my card here at home with me and have for days, as I lost the keys to my car and couldn't go anywhere and have been sick in bed for a week. '' I was told they would send me a fraud application in the mail and it would be here within XXXX to XXXX business days, and I was to fill out the paperwork and mail or fax it back to them. When I asked how someone could use my card anywhere when it was in my possession, I was told that cards are being " cloned '' and criminals are taking information off consumers cards and putting it on cloned cards. To say the least, I was amazed that this could happen. I was also told that they would be investigating after they recieved my fraud application. I asked if I could expedite the investagation process, as I only had {$.00} in my account. I was told what information that I was to provide in a letter from me and to fax that letter to them. I did write the letter and fax it to them, on XX/XX/2022. On XX/XX/2022 Dirct Express emailed me their decision on my case and denied me my money back and closed my case. I called them and spoke to, XXXX in the fraud dept. When I asked XXXX why they closed my case he said they would mail me the reason with documents as to why my case was denied and closed. I asked him to explain to me what was written in a letter I recieved from them via, email on XX/XX/2022. He said that was impossible, that they did not email me, that they do not email anyone in fraud cases. It wasn't impossible because I was reading to him what was written in a letter from Direct Express while we were talking on the phone!!! This whole investigation is a " Sham '' and I wouldn't be surprised if my money was taken by them and not a XXXX Bank ATM in XXXX XXXX. Since this case was closed I reviewed my transactions again and found that another {$460.00} was stolen from my account on XX/XX/2022 and I have filed a new fraud case on that money. Sincerely, XXXX XXXX XXXX
Company Response:
State: CA
Zip: 92084
Submitted Via: Web
Date Sent: 2022-03-30
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-29
Issue: Problem with a purchase or transfer
Subissue: Overcharged for a purchase or transfer you did make with the card
Consumer Complaint: On XX/XX/2022, I purchased an item from an ad seen on XXXX from a seller called " Onedaystuff ''. The purchase price was {$24.00}. There was no confirmation number or email. Checking the charge with my cards app, I noticed a charge in the amount of {$210.00}. I immediately attempted to contact the seller, but all links were dead and the sellers XXXX profile was gone. Typing the address into a browser returned a 404 message " not found ''. On XX/XX/2022, I contacted my card issuer " Direct Express '' and informed them of the fraud. The debit card was immediately deactivated and a new one issued to me. I initiated the dispute procedure and received the paperwork by mail a week later which I filled out and returned the next day. My bank replied by mail on XX/XX/2022 denying my claim, stating that the transaction was authorized and I should resolve the issue with the merchant directly. A merchant that is impossible to reach and has never shipped the product to date. I continue to see identical ads on XXXX for the product but with ever changing seller names.
Company Response:
State: MO
Zip: 647XX
Submitted Via: Web
Date Sent: 2022-03-29
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-28
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: I was charged for a new debit card after loosing mine and that card never came so I ordered a new debit card for express delivery and was told I wouldn't be charged for it but direct express charged me for 2 Debit cards when they told me they wouldn't charge so I've called direct express 5x to resolve this but they aren't being honest please respond
Company Response:
State: FL
Zip: 329XX
Submitted Via: Web
Date Sent: 2022-03-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-28
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: A hackr ( XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX ) possibly them has been attacking by cybersercurity hacking to my phone on anything they can and will not let me put or continue with my creating an account without changing my information or just blocking the submit button.They are trying to steal my information location is XXXX.My number is ( XXXX ) XXXX XXXX XXXX XXXX, XXXX XXXX please contact me or send an agent they have been forwarding my calls and messages to thiersel es acting like me.tha k you
Company Response:
State: MS
Zip: 39208
Submitted Via: Web
Date Sent: 2022-04-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-26
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I received ssi in XXXX. They deposited money into Comerica. I was supposed to be given a direct express debit. I have not yet received it. Over {$1100.00} is sitting with them and they won't release. They just give me the runaround
Company Response:
State: AL
Zip: 362XX
Submitted Via: Web
Date Sent: 2022-03-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-26
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: Someone made a purchase in the amount of {$330.00} in a South Carolina XXXX and I live in Pennsylvania. They pick up the order with a different name. I have never been in South Carolina and do not know anyone there. They gave me a provisional credit in XX/XX/XXXX and then deduct it from my account XX/XX/XXXX XXXX XXXX said they found no error. I lost almost half of my Social Security.
Company Response:
State: PA
Zip: 18704
Submitted Via: Web
Date Sent: 2022-03-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-25
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: My card was stolen and Direct Express notified! After it was stolen someone charged {$470.00} on XX/XX/XXXX ; {$1100.00} with XXXX XXXX on XX/XX/XXXX & XX/XX/XXXX & {$130.00} with XXXX XXXX. Direct Express sent me a TXT before processing payment to XXXX XXXX & I told them it was fraudulent. I had a prior card stolen & someone used an ATM to withdraw {$160.00} on XX/XX/XXXX. I disputed the {$160.00} several months ago & never received a provisional nor permanent credit. All ATM machines have camera videos which will prove it wasnt an ATM withdrawal by me. I disputed the transactions from XX/XX/XXXX & XX/XX/XXXX on XX/XX/XXXX, was told I would receive by email a written formal dispute which I have not.
Company Response:
State: MI
Zip: 48336
Submitted Via: Web
Date Sent: 2022-03-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A