Date Received: 2022-04-26
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: My identity was stolen. And Direct Express has let people take my card. They call and pretend they are me and change address, phone number and email, I check and see the replacement fee and expedited fee and call immediately, then I get charged the same. Its happened over 10 times and I have requested numerous times for the fees to be reversed because they allowed it to happen. I want stolen money back to. I only receive SSI
Company Response:
State: OR
Zip: 97420
Submitted Via: Web
Date Sent: 2022-05-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-24
Issue: Advertising
Subissue: Changes in terms from what was offered or advertised
Consumer Complaint: MONTH EXPIRATION DATE OF THE DEBIT PREPAID MASTER CARD ACCOUNT IS OLIGARCH XXXX XXXX XXXX BREACHES FORGER WIRE FRAUD FEDERAL ACT OBSTRUCTION OF JUSTICE ANTITRUST LAW TROJAN HORSE COSPIRATORS PURJURY R.I.C.O. ACT 1970 SYSTEMATIC XXXX DISPARITIES APARTHEID COLLUDE-COLLUSION ON XXXX.
Company Response:
State: GA
Zip: 31906
Submitted Via: Web
Date Sent: 2022-04-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-21
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: Starting early XXXX I started receiving statement from XXXX XXXX XXXX XXXX in the mail. Never look at them thinking they were junk mail until XXXX came that had a debit card in it. I called the bank and the verified that someone did open a acct in my name opened it on XX/XX/22 the bank closed it on XX/XX/22. The again started getting statements from Comerica bank. I called them yesterday the again verified that someone opened a acct in my name. Comerica closed that acct for me too. Also I had to log into my XXXX XXXX ( I only collect in the XXXX XXXX XXXX XXXX XXXX ) Someone collected all of XXXX and XXXX weeks in XXXX. They have my SS number, address, birth date and email. Not sure what my next step should be.
Company Response:
State: PA
Zip: 18042
Submitted Via: Web
Date Sent: 2022-05-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-21
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: On XX/XX/21 I wrote a check, in the amount of {$1100.00}, to XXXX XXXX for my Mother 's room & board at their facility. The check did process through my bank, which is Comerica Bank, until XX/XX/21. Which is also the day my mother passed. Then on XXXXthe check was cashed again and processed through my bank. This caused an overdraft on my account. I notified my bank of the error. They refunded the money back to my account, and later reversed it out of my account, causing another overdraft. I called XXXX XXXX to try and resolve this issue to no avail. They claimed the didn't cash the check twice. Mind you XXXX XXXX switched accountants during this time period. I have copies of the check that was cashed twice by them through XXXX Bank. I then went to XXXX and asked them to investigate this issue. When I contacted them, after giving ample time for an investigation, I was informed that they could not give me information regarding XXXX XXXX 's account. All I wanted was for them to let me know this check was cashed twice so that I could prove to XXXX XXXX of their error & be refunded my money. I had to close our account with Comerica Bank, because of accumulated banking fees and pay these fees. My Mother has had this account before it became Comerica. I was XXXX yrs old when she opened this joint account, am now XXXX XXXX XXXX and wanted to keep my account. I would appreciate any help the Consumers Finance Protection Bureau can provide in resolving this matter. Attached are copies of Information regarding this issue. Thank you very much, XXXX XXXX.
Company Response:
State: MI
Zip: 482XX
Submitted Via: Web
Date Sent: 2022-06-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-20
Issue: Problem with a purchase or transfer
Subissue: Charged for a purchase or transfer you did not make with the card
Consumer Complaint: on XXXX XXXX the XXXX i spoke to an supervisor XXXX and she finally agreed and apologized that oh you are right we never mailed you these three cards ending XXXX XXXX and XXXX i told her no one would even admit that i had XXXX and saw it on statement. i ask her to open my other 4 accounts and she refused saying i could only have one account open at a time. i said could you send that in writing. she said no.
Company Response:
State: MI
Zip: 480XX
Submitted Via: Web
Date Sent: 2022-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-18
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: As stated before my identity and various things were taken XXXX XXXX since then there has been many unauthorized withdrawals made on my account. I've gotten a new card and reported the events to the bank and I haven't been compensated for any of them. I've just given up on the possibility that someone would be kind enough to hear me and help me. I use the direct express bank card to recieve my SSI and XXXX checks. I'm on a fixed income I can't afford to keep letting people take my money. Due to my circumstances I'm not able to call or even attempted to try. My calls are XXXX and I'm exhausted
Company Response:
State: TX
Zip: 783XX
Submitted Via: Web
Date Sent: 2022-05-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-17
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On XX/XX/2021 there was a cash amount of {$100.00} by XXXX deducted from my debit card. I have tried calling them several times. Reply was leave a message after the beep. I called my card at Direct Express and started a dispute on XX/XX/XXXX On XX/XX/XXXX I recieved a document from the bank stating they have determined that no error occured.They said if I wish to continue the pursuit of this claim to seek reimbursement directly from merchant. On XXXX XXXX a cash amount of {$120.00} was deducted by XXXX XXXX XXXX I tried calling them several times. Reply was leave a message after the beep. I reported these both to my bank on XXXX XXXX.I recieved a dismissal for both disputes on paper by mail. No explination other than merchannt involved ( plural ) provided documentation that indicates transactions were conductrd with my authorization.I have never heard of or have i ever done any business with either merchant ever. The bank originally put the monies back on my card in XXXX to then subtract the monies in XXXX. On XXXX XXXX I ordered a bottle of XXXX, buy one get the second bottle free which had a money back garuntee included. The only reason i ordered them was because of the garuntee. I called the number provided and ordered and paid for one bottle for the amount of $ XXXXThe following month im looking at my transaction history and there is a charge of {$110.00} from them. I called and told them about the charge and they said i didnt cancel my subscription. This was the first time the word subscription had ever been used. I ordered over the phone. There was never anything about a subscription. I also told them i was unhappy with thier product. There garuntee was that i would loose weight and i had not lost any. The relunctantly reversed half the amount back to my card. I then called the bank and disputed the other half on XX/XX/XXXX. The bank denied the claim saying there was no wrong doing and to go after the merchant if i wanted to proceed.It was denied in writting by mail XXXX XXXX. The merchant should be also reverse the original charge of {$59.00} for satisfaction garuntee. Ive been a customer of Direct Express for over 15 years and made many disputes in the past for them to be denied. This is the first time Ive gotten online to see what rights I have. The bank will not listen to any of the information i had gathered after the denial. I dont even have a drivers liscense but yet they are saying i rented a car. Also the rental of a cabin and a car but niether merchant required any deposit or hold for there property. Its apparent it was not me. i have records from the bank proving i was in my hometown. Please help.
Company Response:
State: TX
Zip: 78664
Submitted Via: Web
Date Sent: 2022-04-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-17
Issue: Trouble using the card
Subissue: Trouble using the card to spend money in a store or online
Consumer Complaint: on XX/XX/XXXX my purse was stolen which included direct express card. i contacted direct express and they told me i need to submit an id to receive my card. i did not have an id bc my purse was stolen. i since then aquired all identifying markers i.e birth certificate, divers license and social security card. i submitted all to them. and they refuse to issue me a new card. their excuse is the name on my birth certificate does not match my dl.
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-04-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-08
Issue: Fraud or scam
Subissue:
Consumer Complaint: For the last four months my child 's ssi check has been cashed by someone
Company Response:
State: LA
Zip: 712XX
Submitted Via: Web
Date Sent: 2022-04-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-08
Issue: Problem with a purchase or transfer
Subissue: Charged for a purchase or transfer you did not make with the card
Consumer Complaint: On XX/XX/2022 Some one hacked my XXXX account and made an unauthorized purchase with my Direct Express debit card ending XXXX in the amount of XXXX. On the XXXX of XXXX I opened a fraud claim with Direct Express # XXXX. After a 45 day investigation by Direct Express they decided to deny my fraud claim saying that the merchant ( XXXX ) provided them with proof that I approved that transaction. I requested a copy of that proof 3 times and have not yet received it. Nor will the merchant allow me access to that proof.
Company Response:
State: CA
Zip: 92069
Submitted Via: Web
Date Sent: 2022-04-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A