Date Received: 2023-05-24
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: Ive called my SSI XXXX card to dispute a charge and or question a transaction and I never really get very far. Im just transferred from person to person. I paid for registration on a XXXX XXXX 3 months ago with the DMV of Vermont and I was told that the DMV put the money back on to said card. I had 2 insurance policies going on this same card and not only will this XXXX card not refund me for the second insurance that I didnt use ( I was unaware I had 2 policies ) I paid for both unnecessarily and I spent hours on the phone with progressive and they couldnt locate said policy. But it was a reaccureing payment the insurance company received
Company Response:
State: VT
Zip: 05401
Submitted Via: Web
Date Sent: 2023-05-24
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-24
Issue: Problem with a purchase or transfer
Subissue: Charged for a purchase or transfer you did not make with the card
Consumer Complaint: I had noticed a bunch of unauthorized transactions from a XXXX merchant attacking my benefits in XXXX and I only used my card three times and the rest for the month was this website XXXX Has XXXX XXXX and it I reported it right away as soon as I found out I submitted a claim with the claims department for my benefit card and I turned in the necessary information by email because I didn't receive the forms they said they were sending and canceled the new card that was sent that I didn't receive and got a new card sent in place of it and waited to hear back from them on my money refunded. I didn't hear back. Had to call them and find out status and was told I was denied and nothing more. No reason was stated. They got for over XXXX dollars by doing XXXX to XXXX transactions a day over and over for the month of XXXX. Also XX/XX/XXXX to XX/XX/XXXX was when transactions were made. I didn't find out until XX/XX/XXXX when going to purchase something and was XXXX XXXX transaction was burger barn and XXXX was XXXX on XXXX XXXX of XX/XX/2023 and the other one is on XX/XX/2023 at XXXX. The merchant attacking my card was XXXX Ha XXXX XXXX XXXX way to dispute with merchant because website gave error code XXXX not found or no longer exists.
Company Response:
State: WA
Zip: 98626
Submitted Via: Web
Date Sent: 2023-06-23
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-24
Issue: Problem with a purchase or transfer
Subissue: Charged for a purchase or transfer you did not make with the card
Consumer Complaint: I was informed inXX/XX/XXXX by Direct Express that a new Direct Express card would be issued for my Social Security account payment in XX/XX/XXXXXXXXWhen I did not receive the new card with my XX/XX/XXXX and XX/XX/XXXX Social Security funds, I called Direct Express in twice in XX/XX/XXXX. I was informed that my deposits were made and the documentation reflected several cash withdrawal, charges to department stores, Charges by XXXX and a variety of other establishments. Also, these charges were made in many Cities all over California and in the State of Georgia, which I have not traveled to at anytime as documented. I informed the representative that I did not receive the card or those funds and had to be an error or the victim of fraud. The representative informed me she would investigate the claim and issued a claim number. The amount of XX/XX/XXXX and XX/XX/XXXX Totaling XXXX contested. Direct Express canceled the alleged cards they had for me on file and issued a new card. The last card is active and I have recieved funds for XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. I received a response regarding my claim from Direct Express and was told they had determined that they had not committed in error and my claim was denied. I filed a escalation claim to Direct Express with the same request and the supervisor stated that the case was re-reviewed and the claim was denied again. They stated " no error was committed on their part ''. Also, they summarily stated the claim was denied and case closed. I filed a Police report at the XXXX XXXX XXXX Police departmentXX/XX/XXXXXXXX. I also submitted notarized signed documents attesting to my claim. As a XX/XX/XXXX citizen, working in the system since XXXX, I am insulted by their lack of support, interest and professionalism for my financial well being. As a result of their lack of and no apparent interest in a clear investigation, I am now in a financial bind with basic needs unmet, medical bills and emotional distress. I am requesting your assistance to help me resolve this matter and over turn their unprofessional findings, resulting in XX/XX/XXXX citizen abuse and neglect.
Company Response:
State: CA
Zip: 92507
Submitted Via: Web
Date Sent: 2023-06-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-22
Issue: Problem getting a card or closing an account
Subissue: Trouble getting a working replacement card
Consumer Complaint: I have not received my funds for XX/XX/XXXX of {$820.00} from Direct Express a company used by Social Security to deliver funds. The company requested that I send in verification documents, and I have provided those to them. I have gone to the social security building 3 times and social security talked to direct express on the phone verifying my identity in person, and they still have not sent me a replacement card with my money. Today XXXX they told me I will have to resend my birth certificate and social security card again. I sent them this information on XX/XX/XXXX via scanning from my computer and now they want me to take a picture front and back from my phone and send to them. I have spoken to multiple supervisors, and they are not releasing my funds to me. I have bills and rent that has not been paid because they will not give me my money.
Company Response:
State: AZ
Zip: 85396
Submitted Via: Web
Date Sent: 2023-05-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-19
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: On XXXX XXXX I attempted to transfer {$630.00} from my card with Direct Express to my mother 's account. At first the transaction was pending, then after four days it showed as paid only it never got to my mother 's account. When I called in about it I was told the payment was returned but wasn't given ay code or reason why. Y mother 's bank never received the payment to refuse it
Company Response:
State: CO
Zip: 80917
Submitted Via: Web
Date Sent: 2023-05-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-20
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: Please excuse my absence of exact amounts and dates at this moment, however I have a diary with full details of every conversation and date & every amount. My son recently passed away, and I provided all documents needed, however due to the nature of his passing I had to leave town and asked for this to be expedited as the funds were needed for this to happen. Approximately {$20000.00} When working with the estate claim department at direct express, confirmed the receipt of all documents required, as well as XXXX XXXX XXXX 's XXXX XXXX XXXX. Direct express, was dragging their feet & my life became more in danger sitting waiting. After being placed in a safe house briefly, and finding by phone call on a Friday at XXXX by a colleague of the estate claims rep. that I had never been in contact with before, to " give me the message '' they were transferring my money to social security. I stated I do not authorized this transfer as estate administrator for this account. However the person hung up. I've been in contact a few times with direct express overseeing bank or Comerica even speaking with the VP, however when I asked her to pull the calls to prove I didn't agree with this transfer of my funds, she no longer returned my calls. I put in many calls through the customer complaint line, having asked to be sent directly to her as she no longer is answering or returning my calls. This money had been sitting in this account untouched waiting for the me to use for the escape from XXXX. These people are responsible for paying me back and then some
Company Response:
State: CA
Zip: 95695
Submitted Via: Web
Date Sent: 2023-05-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-18
Issue: Trouble using the card
Subissue: Problem with direct deposit
Consumer Complaint: I'm not able to activate my new direct express prepaid card because I was told to update form of payment
Company Response:
State: NC
Zip: 283XX
Submitted Via: Web
Date Sent: 2023-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-16
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I had fraudulent charges on my Direct Express debit card, i immediately call them and cancelled my card and they sent me paperwork to fill out. I received the paperwork XX/XX/2023 and filled it out and sent it back in XX/XX/XXXX via 2 day postal express and they received it XX/XX/2023. They denied it XX/XX/2023. I filed and submitted my police report number with the Sheriffs name and info included. I dont know how they investigate in 2 days on a XXXX and XXXX and deny that XXXX. They are frauds.
Company Response:
State: WA
Zip: 993XX
Submitted Via: Web
Date Sent: 2023-05-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-16
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: I hav multiple commercial realestate loan With my Bank XXXX Comerica Bank ) close to XXXX XXXX now I paid all the loans off I noticed that 2 swap loans out of 4 the realestate that the assets ( Building ) was sold over 4 years ago yet the Bank never stop taking the payment every month via XXXX for Principal and interests they never credit me back or closed the 2 Swaps loans I dont understand where all the payment went close to $ XXXX in payment I dont understand why the refuse to address this matter with a specialist at the Bank so I can have a clear understanding how all my payments were applied I need your help the Bank now is putting a lot of daily pressure to get me to close the 2 remaining swaps loans please call me or email me ASAP
Company Response:
State: CA
Zip: 92707
Submitted Via: Web
Date Sent: 2023-05-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-15
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: Comerica Webbanking service has said it is Undergoing Maintenance since I attempted to use it around XXXX XX/XX/XXXX and is still down as of XXXX XX/XX/XXXX. They have provided no update as to when we can expect to gain access again, what the reason/cause is, and if this was planned or unplanned. All customers seem to be affected from the numerous users reporting the same issue on XXXX. Comerica put a XXXX XXXX post XX/XX/XXXX on XXXX, with no mention of the problem and has failed to respond to the numerous replies on their post complaining about it. There is nothing on there site or any information available on this anywhere. In addition, calling their phone line to check balance yields the same result, saying balances are unavailable. Nearly everyone in the country has a majority of the bill payments and scheduled withdrawals around the XXXX and XXXX of every month. It is now the XXXX and I have had no access or availability to my current funds to know if I have the balance needed to cover for these scheduled payments. As someone who makes several daily withdrawals and deposits of all sizes, with several bank accounts that I transfer funds between. This issue could easily put me into overdraft or into loop of reversals adding up to hundreds of fees. This is affecting me critically and lack of information from Comerica has been totally irresponsible and damaging.
Company Response:
State: MI
Zip: 48382
Submitted Via: Web
Date Sent: 2023-05-15
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A